Brother QL-570VM User Manual

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User's Guide
QL-570VM
Be sure to read this guide before using the machine. We recommend that
you keep this guide nearby for future reference.
www.brother.com
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Summary of Contents

Page 1 - User's Guide

User's GuideQL-570VMBe sure to read this guide before using the machine. We recommend that you keep this guide nearby for future reference.www.br

Page 2

Contents106-4. Including Visitor Photos on Badges ... 846-5. Previewing Visitor Badges ...

Page 3 - ®-brand parts and

Reception Mode61001 The fields in the Visitor List are shown in the first row. From the dropdown list that appears in the second row, select the field

Page 4

1017 Self Check-in ModeThe Self Check-in mode can be used by visitors to issue visitor badges and sign themselves in. The User must be logged on to th

Page 5

Self Check-in Mode71027-2. Visitor OperationsVisitors follow the on-screen instructions to enter their name and company name. Depending on the setting

Page 6

103Self Check-in Mode77-3. Exiting Self Check-in Mode or Printing the Emergency ReportA password must be entered in order to exit Self Check-in mode o

Page 7 - Important Information

Self Check-in Mode71042. Type in the user name and password.NOTE• If no operation is performed for 30 seconds while the application is unlocked, the a

Page 8

1058 Customizing LayoutsPreset layouts can be edited and customized. The positions of items, sizes of logos and photos, and fonts can be changed, or i

Page 9

Customizing Layouts81063. Click [Open File].4. Open the layout to be edited.Browse to the folder at C:\Program Files\Brother\VM-100\Template\Badge, an

Page 10 - Contents

107Customizing Layouts85. Within the layout area, select the item to be moved, and then drag it to the desired location.6. Select any items to be resi

Page 11

Customizing Layouts81089. For Windows Vista®/Windows® 7In the "Save in" box, specify "C:\ProgramData\Brother\VM-100\Template\My Badges&

Page 12 - 1 Introduction

1099 Troubleshooting9-1. QL-570 Label PrinterProblem SolutionThe Brother QL-570 Label printer does not print, or a printing error is received.• Is the

Page 13 - Introduction

11Contents11 Reference... 11411-1. Main Specifications ...

Page 14 - 1-2. Safety Precautions

Troubleshooting91109-2. Visitor Badge & Management Software (VM-100)Problem Possible causePage referenceReservations cannot be made. (The [Reserve

Page 15

111Troubleshooting9"---" appears as the host name in a list.The specified host information has been deleted. -The [Delete] button cannot be

Page 16

11210 Error MessagesError Message RemedySoftware cannot start.Restart OS.Restart the computer.Database cannot be accessed.Confirm if the path is speci

Page 17

113Error Messages10Please call an attendant. We are sorry for the inconvenience.• Check the printer connections.• Check that the database file is loca

Page 18

11411 Reference11-1.Main SpecificationsProduct specificationsOperating environment*1 The computer should meet Microsoft®'s recommendations for th

Page 19 - 2 Getting started

115Reference1111-2.Accessories (For USA Only)Your Brother QL-570 printer, when used with VM-100 visitor badge and management software, uses DK-N5224 C

Page 20 - Getting started

Reference11116DK Continuous Length Tape *1 Removable adhesive labels can be cleanly removed from several flat, smooth surfaces.*2 Removing other label

Page 22

UPC:012502621980 Printed in China LB8702001

Page 23 - 2-5. Installing the DK Roll

121 Introduction1-1. General InformationCompilation and Publication Notice• Under the supervision of Brother Industries Ltd., this guide has been comp

Page 24

13Introduction1Symbols Used in this GuideThe symbols used throughout this guide are as follows:NOTE• This symbol shows information or directions that

Page 25 - 2-6. Status LED Indications

Introduction1141-2. Safety PrecautionsWe recommend that you read all of these instructions prior to using this product, and save them for later refere

Page 26 - 2-7. Maintenance

15Introduction1To use the machine safely WARNINGFollow these guidelines to avoid fire, electric shock, or other damage.The MachineUnplug the power cor

Page 27

Introduction116Follow these guidelines to avoid fire, electric shock, or other damage.Power CordUse only the authorized power source (120V AC) for the

Page 28

17Introduction1General PrecautionsThe Machine• The machine is a precision machine. Do not drop, hit or otherwise bang the machine.• Do not lift the ma

Page 29 - 3-1. Introduction

Introduction118• If a label is removed after begin applied to a surface, some portion of the label may remain. Remove the remaining portion before att

Page 30 - 1. Turn off the QL-570

192 Getting started2-1. Unpacking the QL-570VMCheck that the package contains the following before using the printer. If any item is missing or damage

Page 31

2Thank you for purchasing the Brother QL-570VM.This guide briefly describes the steps to start using the Brother QL-570VM.We strongly recommend that y

Page 32 - Office applications

Getting started2202-2. Parts Description (Main Printing Unit)FrontRearFEED buttonCUT buttonLED lampON/OFF buttonDK Roll compartment coverPower portPow

Page 33 - 10. Click [Finish]

21Getting started22-3. Connecting the Power SupplyConnect the power cord to the QL-570 and then plug the power cord into a 120V AC electrical outlet.N

Page 34 - 3. Click [OK]

Getting started2222-4. Removing the Protective Sheet1. Hold the Brother QL-570 by the front of the machine, and firmly lift the DK Roll compartment co

Page 35 - 4. For Windows

23Getting started22-5. Installing the DK Roll1. Press and hold the ON/OFF button to turn the QL-570 off. Hold the DK Roll compartment cover at the fro

Page 36 - 5. For Windows

Getting started2243. Thread the end of the DK Roll into the slot until it aligns to the shaded area shown in the illustration.NOTE• Align the end of t

Page 37 - 6. For Windows Vista

25Getting started22-6. Status LED IndicationsLamp ConditionLamp is not litPower is OFF.Lamp is GreenPower is ON.Lamp is OrangeThe roll cover is opened

Page 38 - Using the VM-100 Software

Getting started2262-7. MaintenanceMaintenance of the machine must be done as needed. However, some environments require that maintenance must be done

Page 39

27Getting started23. Remove the DK Roll from the machine.4. Remove the backing paper 2 and insert the edge 1 of cleaning sheet into the printing unit

Page 40

Getting started2286. Press down the FEED button for more than one second until the cleaning sheet begins to feed out.As the cleaning sheet feeds compl

Page 41 - 4. Click the [Finish] button

293Installing the VM-100 Software3-1. IntroductionVM-100 is software that can be used to easily manage visitors at a business, organization or school.

Page 42

3Brother® Two-Year Limited Warranty and Replacement Service(USA Only)Who is covered:• This limited warranty ("warranty") is given only to th

Page 43 - 4-3. Logging Off

Installing the VM-100 Software3303-2. Installing the VM-100 SoftwareThe procedure for installation varies depending on the computer's operating s

Page 44 - 5 Administrator Mode

31Installing the VM-100 Software34. Click [Standard Installation].1Standard InstallationVM-100, P-touch Editor 5.0, Printer Driver, and User's Gu

Page 45 - 5-2. Initial Settings

Installing the VM-100 Software3325. Read the license agreement and click [Yes] if you agree with the terms and conditions.6. Follow the on-screen inst

Page 46

33Installing the VM-100 Software39. Make your choice and click [Next].If you choose "Yes, display the page", you will go to the online user

Page 47

Installing the VM-100 Software3343-3. Uninstalling VM-1001. For Windows Vista®/Windows® 7From the [Control Panel] - [Programs] - [Programs and Feature

Page 48 - 3. Click the [Yes] button

35Installing the VM-100 Software33-4. Uninstalling the QL-570 printer driver1. Turn off the Brother QL-570.2. For Windows® 7Click , go to [Devices an

Page 49 - 4. Click the [OK] button

Installing the VM-100 Software336For Windows Vista®In the [Printers] window, right click and click [Run as administrator] - [Server Properties...].If

Page 50 - 2. Click the [Add] button

37Installing the VM-100 Software3For Windows® XPClick the [Drivers] tab and click [QL-570] - [Remove...].6. For Windows Vista®/Windows® 7Choose [Remov

Page 51

384Using the VM-100 Software4-1. Launching the VM-100 SoftwareThe VM-100 software can be started using any of the following three methods.When startin

Page 52

39Using the VM-100 Software4Initial startup operation (Specifying the database file path)The database file contains host information as well as visito

Page 53

4What to do if you think your Product is eligible for warranty service:Report your issue to our P-touch Customer Service Hotline at 1-877-BROTHER (1-8

Page 54 - 6. Click the [Next] button

Using the VM-100 Software4402. Click the [Next] button (3). The Set Administrator dialog box appears.NOTE• If the current VMB file has been corrupted

Page 55 - 8. Click the [OK] button

41Using the VM-100 Software43. In 4, type the user name for the administrator (255 characters or less). In 5, type the password for the administrator

Page 56

Using the VM-100 Software4424-2. Logging OnWhen VM-100 is started, the Login dialog box appears. Select the mode to be logged on to, and then type in

Page 57

43Using the VM-100 Software44-3. Logging OffThe VM-100 software can be exited using the following methods described for each mode.Administrator mode1.

Page 58

445 Administrator Mode5-1. Administrator Mode Dialog BoxWhen VM-100 is started in Administrator mode, the Administrator Mode dialog box appears.1 Enab

Page 59

45Administrator Mode55-2. Initial SettingsThe administrator should first specify the necessary settings.Editing login settingsUsers who can log on can

Page 60

Administrator Mode546 The Login Settings dialog box appears.1 Displays information on registered users.2 Click to add a new login user.3 Click to del

Page 61

47Administrator Mode5Registering new users1. Click the [Add] button in the Login Settings dialog box.2. Type in the information for the user to be add

Page 62 - 2. Specify the printer

Administrator Mode548Deleting users1. In the Login Settings dialog box, select the user to be deleted.2. Click the [Delete] button.NOTE• It is not pos

Page 63

49Administrator Mode5Changing the password1. In the Login Settings dialog box, select the user whose password is to be changed.2. Click the [Change Pa

Page 64 - 5-3. List Management

5The foregoing are your sole (i.e., only) and exclusive remedies under this warranty.What happens when Brother elects to replace your Machine:When a r

Page 65

Administrator Mode550Registering host informationWith the VM-100 software, users have the ability to register hosts (the person being visited) and imp

Page 66 - 3. Click the [Save] button

51Administrator Mode53. Type in the information for the host to be added.1 Type in the last name.2 Type in the first name.3 Type in or select the orga

Page 67

Administrator Mode552Importing host informationHost information can be imported. When importing host information, all existing information will be del

Page 68

53Administrator Mode53. Click the [Yes] button.4. Specify the file containing the information to be imported.1 Specify the folder containing the file

Page 69 - 2. Click the [Edit] button

Administrator Mode5545. Select the delimiter character, and select whether or not the first line of text contains the field names.1 Select "Comma

Page 70

55Administrator Mode57. Specify how the fields in the file to be imported are assigned to the fields in the host database.1 The fields in the host dat

Page 71

Administrator Mode556OptionsSettings can be specified for visitor badge layouts, printer settings, parking permits, visitor information forms as well

Page 72

57Administrator Mode5Layout settings ("General" tab)The layouts for the visitor badges, parking permits and the format for displaying the na

Page 73

Administrator Mode5583. Click the [OK] button. The specified settings for the various parameters are applied.Specifying the layout for visitor badges

Page 74 - 6 Reception Mode

59Administrator Mode5Selecting a replacement logoIf 7, described in Step 2 is clicked, a dialog box appears so the file for the replacement logo can b

Page 75 - 6-2. Reception Mode Window

6Limitations:Brother is not responsible for damage to or loss of any equipment, media, programs or data related to the use of this Product. Except for

Page 76

Administrator Mode560Settings for the visitor information form ("Reception" tab)This setting controls which fields appear in the visitor inf

Page 77 - 1. Click the [New] button

61Administrator Mode52 Specify settings for the buttons and text fields in the visitor information form.If "Required" is selected, the text

Page 78

Administrator Mode562Printer settings ("Printer" tab)The printer used for printing visitor badges and parking permits can be specified.1. In

Page 79

63Administrator Mode5Database and backup settings ("Database" tab)Settings for the location and length of time that database information is

Page 80

Administrator Mode5645-3. List ManagementDisplaying the visitor logA list of visitors who have signed out can be displayed. To display the information

Page 81

65Administrator Mode52. Specify the time period for the visitor information to be displayed.NOTE• Regardless of the specified display period, all info

Page 82 - 1. Click the button

Administrator Mode566Exporting the visitor logThe data in the visitor log can be saved to a file in the CSV format.1. Select "File" on the t

Page 83 - 5. Click the [OK] button

67Administrator Mode5Displaying host informationHost information can be registered, edited or deleted. This registered information is accessed when a

Page 84

Administrator Mode568AddingFor details on adding host information, refer to "Registering host information". (page 50)EditingRegistered host

Page 85

69Administrator Mode52. Click the [Edit] button.3. Edit the host information, and then click the [Save and Close] button. The dialog box is closed, a

Page 86 - Signing Out Visitors

7Important InformationShould you have questions, or need information about your Brother Product, we have a variety of support options for you to choos

Page 87

Administrator Mode570DeletingUnnecessary host information can be deleted.1. In the host information display area, select the host information to be de

Page 88

71Administrator Mode5 5-4. Important Administrator FunctionsPrinting emergency reportsIn an emergency, an emergency report (list of visitors who have

Page 89

Administrator Mode572 The emergency report is displayed and printed.Restoring the backup fileIf the data becomes corrupted or if it cannot be accesse

Page 90 - Signing In

73Administrator Mode52. The BMB files are listed by date. Select the BMB file to be restored, and then click the [Open] button. The VM-100 Database d

Page 91 - 3. Click the [No] button

746 Reception Mode6-1. Receptionist ProceduresThe receptionist can prepare for visitors by using two different methods:1. Receptionist enters visitor

Page 92 - 3. Click the [Print] button

75Reception Mode66-2. Reception Mode WindowThe following items are available in the Reception mode window.1 Displays the current date and time and the

Page 93

Reception Mode6763 Allows information in the visitor list (4) to be searched.4 Visitor list - Displays the information for visitors registered in the

Page 94

77Reception Mode66-3. Entering Visitor InformationInformation for visitors without a reservation can be entered on location.NOTE• To enter information

Page 95

Reception Mode6782. Type in the visitor information. Data must be entered into fields framed in red. If data is not entered, the visitor information c

Page 96 - 4. Click the [Yes] button

79Reception Mode63. Type in the host information. Data must be entered into fields framed in red. If data is not entered, the visitor information cann

Page 97

8ContentsContents... 81 Introduction ... 121-1. Ge

Page 98 - 6-13. Importing Visitor List

Reception Mode6804. If required, take a photo of the visitor (page 84), sign them in (page 86) or issue their visitor badge (page 90).Recalling Visito

Page 99 - 4. Click the [Next] button

81Reception Mode62. Select the visitor whose information is to be used.NOTE• A search can be performed by entering the visitor name in the search box.

Page 100 - 6. Click the [OK] button

Reception Mode682Searching for host informationA host registered in the database can be searched for in order to easily enter the host information.1.

Page 101 - 7 Self Check-in Mode

83Reception Mode63. The host information is searched.4. Select the host whose information is to be entered into the visitor information form.5. Click

Page 102 - 7-2. Visitor Operations

Reception Mode6846-4. Including Visitor Photos on BadgesA photo can be taken and added to the visitor badges.NOTE• Depending on the settings specified

Page 103 - Printing the Emergency Report

85Reception Mode66-5. Previewing Visitor BadgesTo preview visitor badges before printing, follow the steps below.1. Click the [Preview] button.2. Prev

Page 104 - 3. Click the [OK] button

Reception Mode6866-6. Signing In (Issuing Visitor Badges)/Signing Out VisitorsSigning inVisitor badges are issued at the same time that the visitor is

Page 105 - 8 Customizing Layouts

87Reception Mode62. Click the [Sign In and Print Badge] button.NOTE• If the host is not registered, a confirmation message appears. Click the [OK] but

Page 106 - 3. Click [Open File]

Reception Mode6885. If the [Continue] button was clicked in step 4, type in the information for the additional visitor, and then repeat steps 2 throug

Page 107 - Customizing Layouts

89Reception Mode6Signing out1. From the "Signed in" list, select the information for the visitor to be signed out.NOTE• A search can be perf

Page 108 - 10. Click the [Save] button

9Contents4 Using the VM-100 Software ... 384-1. Launching the VM-100 Software... 38Initial startup op

Page 109 - 9 Troubleshooting

Reception Mode6906-7. Issuing Visitor Badges without Signing InA visitor badge can be issued without signing in the visitor.1. Perform one of the foll

Page 110 - Software (VM-100)

91Reception Mode62. Click the [Print Badge] button. Sign-in confirmation dialog box appears.3. Click the [No] button. A visitor badge is issued with

Page 111

Reception Mode6926-8. Issuing Parking Permits1. Open the visitor record for whom the parking permit will be issued, and then click the [Print Parking

Page 112 - 10 Error Messages

93Reception Mode66-9. Making Visitor ReservationsVisitor information can be entered in advance, and a reservation can be made for the visitor.1. Perfo

Page 113 - Error Messages

Reception Mode6943. Click the [Reserve] button. The entered or selected visitor information is added to the "Reserved" list. If an expecte

Page 114 - 11 Reference

95Reception Mode66-10.Editing Visitor ReservationsReservation information can only be edited for visitors who have not yet been issued a visitor badge

Page 115 - Reference

Reception Mode6963. Click the [Overwrite] button.4. Click the [Yes] button. The edited visitor information is saved and added to the "Reserved&q

Page 116

97Reception Mode66-11.Deleting Visitor Information1. From the "Reserved" or "Signed out" list, select the visitor whose informatio

Page 117

Reception Mode6986-12.Printing Emergency ReportsIn an emergency, an emergency report (list of visitors who have signed in and have not yet signed out)

Page 118 - LB8702001

99Reception Mode63. Select the delimiter character, and select whether or not the first line of text contains the field names.1 Select "Comma&quo

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