Brother DCP-9020CDW User's Guide

Basic User’s GuideDCP-9020CDW Version 0UK/IRE

Chapter 12Accessing Brother Utilities (Windows® 8) 1If you are using a computer and tablet running Windows® 8, you can make your selections either by

92Document Jams BDocument is jammed in the top of the ADF unit Ba Remove any paper from the ADF that is not jammed.b Open the ADF cover.c Pull the jam

Troubleshooting 93BRemoving small documents jammed in the ADF Ba Lift the document cover.b Insert a piece of stiff paper, such as cardstock, into the

94Paper Jams BAlways remove the remaining paper from the paper tray and straighten the stack when you are adding new paper. This helps prevent multipl

Troubleshooting 95Bc Make sure the paper is below the maximum paper mark ( ) in the paper tray. While pressing the green paper-guide release lever, sl

96c Push the scanner down with both hands to close it. Paper is jammed at the back of the machine BIf the Touchscreen shows Jam Rear, follow these ste

Troubleshooting 97Bc Pull the green tabs at the left and right sides down to release the fuser cover (1). d Use both hands to gently pull the jammed p

98Paper is jammed inside the machine BIf the Touchscreen shows Jam Inside, follow these steps:a Leave the machine turned on for 10 minutes for the int

Troubleshooting 99BIMPORTANT• We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper

100e Slide each toner cartridge and drum unit assembly into the machine, making sure you match the toner cartridge colours to the same colour labels o

Troubleshooting 101BPaper is jammed underneath the paper tray BIf the Touchscreen shows Jam 2-sided, follow these steps:a Leave the machine turned on

General information 31Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide1This Basic User's Guide does not contai

102WARNING HOT SURFACEAfter you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool do

Troubleshooting 103BIf you are having difficulty with your machine BIMPORTANT• For technical help, you must call the country where you bought the mach

104The headers or footers appear when the document displays on the screen but they are not on the printed page.There is an unprintable area on the top

Troubleshooting 105BCopying difficultiesDifficulties SuggestionsCannot make a copy. Make sure you pressed Copy and the machine is in Copy mode (see Ho

106Network difficultiesDifficulties SuggestionsCannot print and scan over a network after completing the software installation.When the Cannot print t

Troubleshooting 107B1For Windows Server® 2012: Hardware.2For Windows® XP, Windows Vista®, Windows Server® 2003 and Windows Server® 2008: Brother DCP-X

108Improving the print quality BIf you have a print quality problem, print a test page first ( , All Settings, Printer, Print Options, Test Print). If

Troubleshooting 109B Colours are light or unclear on the whole page Perform the calibration using the Touchscreen or the printer driver (see Calibrat

110 Coloured streaks or bands down the page Wipe the windows of all four LED heads with a dry lint free soft cloth (see Cleaning the LED heads on pag

Troubleshooting 111B Coloured lines across the page Identify the colour causing the problem and replace the toner cartridge that matches the colour o

Chapter 14Viewing Documentation (Macintosh) 1a Turn on your Macintosh. Insert the CD-ROM into your CD-ROM drive. Double-click the BROTHER icon. The fo

112 Coloured spots at 94 mm If the problem is not solved after printing a few blank pages, foreign material, such as glue from a label, may be stuck

Troubleshooting 113BThe colour of your printouts is not what you expected To improve the colour density, calibrate the colours using first the Touchs

114 Uneven density appears periodically across the page Perform the calibration using the Touchscreen or the printer driver (see Calibration on page

Troubleshooting 115B Ghost Check the machine’s environment. Conditions such as low humidity and low temperatures may cause this print quality problem

116 Poor fixing Make sure the two grey levers inside the back cover are in the up position (1). Pull up the two grey levers until they stop.  Make s

Troubleshooting 117B Envelope Creases Make sure the envelope levers inside the back cover are pulled down to the envelope position when you print env

118Machine Information BChecking the Serial Number BYou can see the machine’s Serial Number on the Touchscreen.a Press .b Press All Settings.c Swipe u

Troubleshooting 119BReset functions BThe following reset functions are available:1 NetworkYou can reset the internal print server back to its default

120CUsing the Settings TablesCYour machine’s Touchscreen LCD is easy to set up and operate. All you have to do is press the settings and options you w

Settings and features tables 121CSettings Tables CThe Settings tables will help you understand the menu selections and options that are found in the m

General information 51How to find Network setup instructionsYour machine can be connected to a wireless or wired network. Basic setup instructions: (

122Tray Setting Paper Type — ThinPlain Paper*ThickThickerRecycled PaperSet the type of paper in the paper tray.27Paper Size — A4*LetterLegalEXEA5A5 LA

Settings and features tables 123C All settings CLevel 1 Level 2 Level 3 Level 4 Options DescriptionsSee PageGeneral SetupPaper Type ——ThinPlain Paper*

124General Setup(continued)Ecology(continued)Auto Power Off— Off1hour*2hours4hours8hoursSet the number of hours that the machine will remain in Deep S

Settings and features tables 125CLevel 1 Level 2 Level 3 Level 4 Options DescriptionsSee PagePrinter Emulation ——Auto*HP LaserJetBR-Script 3Choose the

126Level 1 Level 2 Level 3 Level 4 Level 5 Options DescriptionsNetwork Wired LAN TCP/IPBOOT Method— Auto*StaticRARPBOOTPDHCPChoose the BOOT method tha

Settings and features tables 127CNetwork (continued)Wired LAN(continued)TCP/IP(continued)DNS Server — Primary[000-255]. [000-255]. [000-255]. [000-255

128Network (continued)Wired LAN(continued)Wired Enable——On*OffEnable or Disable the Wired LAN manually.WLAN TCP/IPBOOT Method— Auto*StaticRARPBOOTPDHC

Settings and features tables 129CNetwork (continued)WLAN(continued)TCP/IP(continued)WINS Server— Primary[000-255]. [000-255]. [000-255]. [000-255]Seco

130Network (continued)WLAN(continued)WPS w/ PIN Code— — — You can easily configure your wireless network settings using WPS with a PIN code.WLAN Statu

Settings and features tables 131CNetwork (continued)Wi-Fi Direct(continued)PIN Code — — — You can easily configure your Wi-Fi Direct™ network settings

Chapter 16Accessing Brother Support (Windows®) 1You can find all the contacts you will need, such as web support (Brother Solutions Center) on the CD-

132Network (continued)Wi-Fi Direct(continued)I/F Enable ——OnOff*Enable or Disable the Wi-Fi Direct™ connection.Web Connect SettingsProxy SettingsProxy

Settings and features tables 133CLevel 1 Level 2 Level 3 Level 4 Options DescriptionsSee PagePrint Reports User Settings— — — List your settings.See .

134Level 1 Level 2 Level 2 Level 2 Options DescriptionsSee PageMachine Info.Serial No. — — — Check the serial number of your machine.118Firmware Versi

Settings and features tables 135CLevel 1 Level 2 Level 3 Level 4 Options DescriptionsSee PageInitial SetupDate & Time Date — — Put the date and ti

136Features Tables C Copy CLevel 1 Level 2 Level 3 Options 1 Options 2 DescriptionsSee PageMono Start — — — — Lets you make a monochrome copy.—Colour

Settings and features tables 137COptions(continued)Enlarge/Reduce— 100%* ——See .Enlarge 200%141% A5A4104% EXELTRChoose an enlargement ratio for the

138Options(continued)Colour AdjustRed — Adjust the red colour for copies.See .Green — Adjust the green colour for copies.Blue — Adjust the blue colour

Settings and features tables 139C Scan CLevel 1 Level 2 Level 3 Level 4 Options DescriptionsSee Pageto OCR (PC Select) Options See Options (to OCR) on

140to FTP (Profile name) Options See Options (to FTP and to Network) on page 143.See .Save as Shortcut— — Add the current settings as a shortcut.Start

Settings and features tables 141COptions (to OCR) CLevel 1 Level 2 Options DescriptionsSee PageOptions Set with Touch Panel Off(Set with Computer)*OnT

General information 71

142Options (to File, to Image and to E-mail) CLevel 1 Level 2 Options DescriptionsSee PageOptions Set with Touch Panel Off(Set with Computer)*OnTo cha

Settings and features tables 143COptions (to FTP and to Network) CLevel 1 Level 2 Options DescriptionsSee PageOptions Scan Type Colour*GreyBlack and W

144Options(Continued)File Type (When you select Colour or Grey in Scan Type.)PDF*JPEGPDF/ASecure PDFSigned PDFXPS(When you select Black and White in S

Settings and features tables 145C Toner C Wi-Fi Setup CNOTEAfter Wi-Fi is set up, you cannot change the settings from your More screen. Change the set

146Web (More screen) CLevel 1 Level 2 Level 3 Options DescriptionsSee PageWeb Picasa Web Albums™— — Connect the Brother machine to an Internet service

Settings and features tables 147C Shortcut CLevel 1 Level 2 Level 3 Options DescriptionsSee PageAdd Shortcut Copy Receipt See Options on page 136.Choo

148Entering text CWhen you need to enter text into the machine the keyboard will appear on the Touchscreen.Press to cycle between letters, numbers a

149DDGeneral D1Measured diagonally.2USB connections to computer.3Measured according to IEC 62301 Edition 2.0.4Power consumption varies slightly depend

1501Measured in accordance with the method described in RAL-UZ122.2Office equipment with LWAd>6.30 B (A) is not suitable for use in rooms where peo

Specifications 151DDocument Size DModel DCP-9020CDWDocument Size ADF Width 147.3 to 215.9 mmADF Length 147.3 to 355.6 mmScanner Glass Width Max. 215.9

Chapter 18Control panel overview 1The DCP-9020CDW has a 3.7 in. (93.4 mm) Touchscreen LCD and Touchpanel1.1This is a Touchscreen LCD with an electrost

152Print media D1For labels, we recommend removing printed pages from the output paper tray immediately after they exit the machine to avoid the possi

Specifications 153DCopy D1From Ready mode and standard trayModel DCP-9020CDWCopy Width Max. 210 mm Multiple Copies Stacks or Sorts up to 99 pagesReduc

154Scanner D1For the latest driver updates for the version of OS X you are using, visit us at http://solutions.brother.com/.2Maximum 1200 × 1200 dpi s

Specifications 155DPrinter D1The print speed may vary depending on the type of document you print.2From Ready mode and the standard trayModel DCP-9020

156Interfaces D1Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface.2Third par

Specifications 157DNetwork DNOTEFor more information about the Network specifications, see Network User's Guide. 1See Computer requirements on pa

158Computer requirements D1For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables enhancing up to 19200 x 19200 dpi.2Third party USB ports a

Specifications 159DConsumable items D1Approx. cartridge yield is declared in accordance with ISO/IEC 19798.2Drum life is approximate and may vary by t

160EAADF (automatic document feeder)using ...33Apple MacintoshSee Software User's Guide.BBack

161ENNetworkprintingSee Network User's Guide.scanningSee Software User's Guide.Network connectivity ...156Nuance™

General information 91 2 Touchpanel:The LEDs on the Touchpanel only light up when they are available for use. BackPress to go back to the previous

162VVolume, settingbeeper ...19WWaste toner boxreplacing ...

www.brotherearth.comVisit us on the World Wide Webhttp://www.brother.com/This machines is approved for use in the country of purchase only. Local Brot

Chapter 110Touchscreen LCD 1You can select three types of screens for the Home screen. When the Home screen is displayed, you can change the displayed

General information 111NOTESwiping is a type of user operation on the Touchscreen that is performed by brushing your finger across the screen to displ

If you need to contact customer serviceComplete the following information for future reference:Model Number:DCP-9020CDWSerial Number:1

Chapter 1128 Warning icon The warning icon appears when there is an error or maintenance message; press Detail to view it, and then press to retur

General information 1317 Wi-Fi DirectPress to set up a Wi-Fi Direct™ network connection.Setting the Ready screen 1Set the Ready screen to either More,

Chapter 114Basic Operations 1Press your finger on the Touchscreen to operate it. To display and access all the screen menus or options, swipe left, ri

General information 151Shortcut Settings 1You can add the copy, scan and Web Connect settings you use most frequently by setting them as your Shortcut

Chapter 116e Do one of the following: If you pressed to OCR, to File, to Image or to E-mail, read the information on the Touchscreen, and then press

General information 171g Press the function you want.NOTEThe functions that can be set vary depending on the selected service. h Read and confirm the

Chapter 118Editing Shortcut Names 1You can edit a Shortcut name.a Press and hold the Shortcut until the dialog box appears.NOTEYou can also press , A

General information 191Volume settings 1Beeper volume 1When the beeper is on, the machine will beep when you press a key or make a mistake. You can ch

202Loading paper and print media2The machine can feed paper from the paper tray or manual feed slot.NOTEIf your application software supports paper si

Loading paper 212d Load paper in the tray and make sure: The paper is below the maximum paper mark ( ) (1), as overfilling the paper tray will cause

iUser’s Guides and where do I find them?Which Guide? What’s in it? Where is it?Product Safety GuideRead this Guide first. Read the Safety Instructions

Chapter 222Loading paper in the manual feed slot 2You can load envelopes and special print media one-at-a-time into this slot. Use the manual feed slo

Loading paper 232d Use both hands to push one sheet of paper firmly into the manual feed slot until the top edge of the paper presses against the pape

Chapter 224Printing on thick paper, labels, envelopes and glossy paper from the manual feed slot 2When the back cover (face-up output tray) is pulled

Loading paper 252e Use both hands to push one sheet of paper or one envelope firmly into the manual feed slot until the top edge of the paper presses

Chapter 226Unscannable and unprintable areas 2The figures in the table show the maximum unscannable and unprintable areas. These areas may vary depend

Loading paper 272Paper settings 2Paper Size 2When you change the size of paper in the tray, you must also change the setting for paper size at the sam

Chapter 228Acceptable paper and other print media 2Print quality may vary according to the type of paper you are using.You can use the following types

Loading paper 292Paper capacity of the paper trays 21Folio size is 215.9 mm × 330.2 mm.Recommended paper specifications 2The following paper specifica

Chapter 230Handling and using special paper 2The machine is designed to work well with most types of xerographic and bond paper. However, some paper v

Loading paper 312Envelopes 2The machine is designed to work well with most envelopes. However, some envelopes may have feed and print quality problems

ii1Visit us at http://solutions.brother.com/.AirPrint Guide This Guide provides information for using AirPrint to print from OS X v10.7.x, 10.8.x and

Chapter 232Labels 2The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acryli

3333How to load documents3You can make copies, and scan from the ADF (Automatic Document Feeder) and the scanner glass.Using the automatic document fe

Chapter 334d Adjust the paper guides (1) to fit the width of your document. NOTETo scan non-standard documents, see Using the scanner glass on page 34

3544How to copy 4The following steps show the basic copy operation.a Do one of the following to load your document: Place the document face up in the

Chapter 436h Swipe up or down, or press a or b to display the available options, and then press your new option. Repeat steps g and h for each setting

3755Printing a document 5The machine can receive data from your computer and print it. To print from a computer, you must install the printer driver.(

386Before scanning 6To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address. In

How to scan to a computer 396Scanning a document as a PDF file using ControlCenter4 (Windows®) 6(For Macintosh users, see Software User's Guide.)

Chapter 640d Make sure the machine you want to use is selected from the Model drop-down list.e Click File. f Press Scan.The machine starts the scannin

How to scan to a computer 416How to scan a document as a PDF file using the Touchscreen 6a Load your document (see How to load documents on page 33).b

iiiTable of Contents(Basic User’s Guide)1 General information 1Using the documentation...

Chapter 642NOTEThe following scan modes are available.• to Network (Windows®)• to FTP• to E-mail• to Image• to OCR• to File• WS Scan1 (Web Services Sc

43AAReplacing the consumable items AYou must to replace the consumable items when the machine indicates that the life of the consumable is over. You c

44The messages in the table appear on the Touchscreen in Ready mode. These messages provide advanced warnings to replace the consumable items before t

Routine maintenance 45AYou must clean the machine regularly and replace the consumable items when the messages in the table are displayed on the Touch

46NOTE• Go to http://www.brother.com/original/index.html for instructions on how to return your used consumable items to the Brother recycling program

Routine maintenance 47AReplacing the toner cartridges AModel Name: TN-241BK1, TN-241C1, TN-241M1, TN-241Y1, TN-245C2, TN-245M2, TN-245Y2The Standard t

48Replacing the toner cartridges Aa Make sure the machine is turned on.b Open the top cover until it locks in the open position. c Remove the toner ca

Routine maintenance 49AIMPORTANT• We recommend that you place the toner cartridge and drum unit assembly on a clean, flat surface with disposable pape

50IMPORTANT• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.• To av

Routine maintenance 51Ae Unpack the new toner cartridge. Hold the cartridge level with both hands and gently shake it from side to side several times

iv4 Making copies 35How to copy...35Stop copying

52g Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in correctly, the green lock lever on the d

Routine maintenance 53Aj Slide each toner cartridge and drum unit assembly into the machine. Make sure you match the toner cartridge colour to the sam

54Replacing the drum units AModel Name: DR-241CL 4 pc. Drum Set or single drum units DR-241CL-BK, DR-241CL-CMYA new drum unit can print approximately

Routine maintenance 55ADrum Stop AWe cannot guarantee the print quality. Replace the drum unit with a new one. We recommend a Brother Original drum un

56c Remove the toner cartridge and drum unit assembly for the colour shown on the Touchscreen. WARNING HOT SURFACEAfter you have just used the machin

Routine maintenance 57Ad Push down the green lock lever and take the toner cartridge out of the drum unit. WARNING • DO NOT put a toner cartridge or a

58NOTE• Be sure to seal up the used drum unit tightly in a bag so that toner powder does not spill out of the drum unit.• Go to http://www.brother.com

Routine maintenance 59Ah Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times

60k Close the top cover of the machine.l When you replace the drum unit with a new one, you must reset the drum counter. Instructions of how to do thi

Routine maintenance 61Ac Remove all of the toner cartridge and drum unit assemblies. WARNING HOT SURFACEAfter you have just used the machine, some in

vB Troubleshooting 85Identifying your problem ...85Error and mainte

62d Hold the green handle of the belt unit and lift the belt unit up, and then pull it out. IMPORTANTTo avoid print quality problems, DO NOT touch th

Routine maintenance 63Af Slide each toner cartridge and drum unit assembly into the machine, making sure you match the toner cartridge colours to the

64Replacing the waste toner boxAModel name: WT-220CLThe life of a waste toner box is approximately 50,000 A4 or Letter size single-sided pages.WT Box

Routine maintenance 65AIMPORTANT• We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable pa

66e Remove the orange packing material and discard it. NOTEThis step is only necessary when you are replacing the waste toner box for the first time,

Routine maintenance 67AWARNING • DO NOT put the waste toner box into a fire. It could explode, resulting in injuries.• DO NOT use flammable substances

68h Put the belt unit back in the machine. i Slide each toner cartridge and drum unit assembly into the machine, making sure you match the toner cart

Routine maintenance 69ACleaning and Checking the machine AClean the outside and inside of the machine regularly with a dry, lint-free cloth. When you

70Cleaning the outside of the machine AIMPORTANTDO NOT use any type of liquid cleaners (including ethanol). Cleaning the Touchscreena Press and hold d

Routine maintenance 71Af Wipe the inside and the outside of the paper tray with a dry, lint-free cloth to remove dust. g Re-load the paper and put the

viTable of Contents(Advanced User's Guide)1 General SetupMemory storageAutomatic Daylight Saving TimeEcology featuresTouchscreen2 Security featur

72c Wipe the windows of all four LED heads (1) with a dry, lint-free cloth. Be careful not to touch the windows of the LED heads (1) with your fingers

Routine maintenance 73Ac In the ADF unit, clean the white bar (1) and the scanner glass strip (2) underneath it with a soft lint-free cloth slightly m

74WARNING HOT SURFACEAfter you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool dow

Routine maintenance 75Ac Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times

76e Repeat steps b - d to clean the three remaining corona wires.NOTEWhen cleaning the corona wires, you do not have to remove the toner cartridge fro

Routine maintenance 77Ak The colour of printed dots is the colour of the drum you should clean. Remove the toner cartridge and drum unit assembly of t

78l Push down the green lock lever and take the toner cartridge out of the drum unit. IMPORTANT• Handle the toner cartridge carefully. If toner scatte

Routine maintenance 79Am Turn the drum unit as shown in the illustration. Make sure that the drum unit gear (1) is on the left side. n Read the follow

80p Turn the edge of the drum unit toward you by hand while looking at the surface of the suspected area. NOTEDO NOT touch the drum’s surface. To avoi

Routine maintenance 81At Slide the toner cartridge and drum unit assembly into the machine. Make sure that you match the toner cartridge colour to the

111Using the documentation1Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.Symbols and c

82Cleaning the paper pick-up rollers ACleaning the paper pick-up roller periodically may prevent paper jams by ensuring the correct feeding of the pap

Routine maintenance 83ACalibration AThe output density for each colour may vary depending on the machine’s environment, such as temperature and humidi

84Auto Registration AIf solid areas of colour or images have cyan, magenta or yellow fringes, you can use the auto-registration feature to correct the

85BBIf you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips.You can correct most pr

86Error and maintenance messages BAs with any sophisticated office product, errors may occur and consumable items may have to be replaced. If this hap

Troubleshooting 87BCooling DownWait for a whileThe temperature of the drum unit or toner cartridge is too hot. The machine will pause its current prin

88Fuser Error The temperature of the fuser unit does not rise to a specified temperature within the specified time.Press and hold down to turn the m

Troubleshooting 89BNo Toner The toner cartridge or the toner cartridge and drum unit assembly is not installed correctly.Remove the toner cartridge an

90Replace DrumX11(X ) shows drum unit colour that must be replaced. BK=Black, C=Cyan, M=Magenta, Y=Yellow.It is time to replace the drum unit.Replace

Troubleshooting 91BSize mismatch The paper in the tray is not the correct size.Load the correct size of paper in the tray and set the size of paper to