Brother IntelliFax-2840 User's Guide

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Summary of Contents

Page 1 - Basic User’s Guide

Basic User’s GuideFAX-2840FAX-2940MFC-7240 Not all models are available in all countries.Version 0USA/CAN

Page 2

viiiC Menu and features 103On-screen programming...103Menu table...

Page 3 - Brother numbers

88Copying difficultiesDifficulties SuggestionsCannot make a copy.Make sure that COPY is illuminated. (See How to copy uu page 45.)Vertical black line

Page 4 - 1 page per job

Troubleshooting 89BThe machine is not printing or has stopped printing.Press Stop/Exit to cancel print jobs.As the machine cancels the job and clears

Page 5 - (USA and Canada)

90Documents do not feed or skewed documents.Clean the document feed rollers. See Advanced User’s Guide: Cleaning the document feed.(For MFC-7240) How

Page 6 - Not for Mac OS X 10.5.8 users

Troubleshooting 91BSetting Dial Tone detection BSetting the Dial Tone to Detection will shorten the Dial Tone detect pause.a (USA) Press Menu, 0, 4.(C

Page 7

92Improving the print quality BIf the printout has a quality problem, make a copy. If the copy looks good, the problem is probably not the machine. Ch

Page 8 - 5 Receiving a fax 26

Troubleshooting 93B Gray background Make sure that you use paper that meets our specifications. (See Acceptable paper and other print media uu page 1

Page 9 - B Troubleshooting 67

94 Hollow print Make sure that you use paper that meets our specifications. Rough-surfaced paper may cause the problem. (See Acceptable paper and oth

Page 10 - E Index 123

Troubleshooting 95B White lines, bands or ribbing across the page Check the machine’s environment. Conditions such as high humidity and high temperat

Page 11 - Table of Contents

96 Black toner marks across the page If you use label sheets for laser printers, the glue from the sheets may sometimes stick to the OPC drum surface

Page 12

Troubleshooting 97B Page skewed Make sure that the paper or other print media is loaded properly in the paper tray and that the guides are not too ti

Page 13 - General information 1

ixTable of Contents(Advanced User’s Guide)The Advanced User’s Guide explains the following features and operations.You can view the Advanced User’s Gu

Page 14 - User’s Guide

98 Envelope creases Make sure that the two green envelope levers inside the back cover are pulled down when you print the envelope. NoteWhen you have

Page 15 - (For MFC-7240) 1

Troubleshooting 99B Poor fixing Open the back cover and make sure that the two green envelope levers on the left and right hand sides are in the up p

Page 16 - (MFC-7240 only)

100 Curled (For MFC-7240) Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper. (See Software User’s Guide:

Page 17 - Support (Macintosh)

Troubleshooting 101BMachine Information BChecking the Serial Number BYou can see the machine’s Serial Number on the LCD.a Press Menu, 5, 1. Machine In

Page 18 - Control panel overview 1

102How to reset the machine Ba Press Menu, 0.b Press a or b to display Reset.Press OK.c Press a or b to choose the type of reset function - Address &a

Page 19 - General information

103CCOn-screen programmingCYour machine has been designed to be easy to use. The LCD provides on-screen programming using the menu keys.We have create

Page 20

104Menu table CThe factory settings are shown in Bold with an asterisk.Choose & OK Choose & OK to accept to exit Level 1 Lev

Page 21 - Loading paper 2

Menu and features 105C1.General Setup(Continued)3.Volume 1.Ring — OffLowMed*HighAdjusts the ring volume.See2.Beeper — OffLowMed*HighAdjusts the volume

Page 22 - Chapter 2

1061.General Setup(Continued)6.Security(Continued)2.Setting Lock— — Stops unauthorized users from changing the machine’s current settings.See .7.Repla

Page 23 - Loading paper in the manual

Menu and features 107C2.Fax(Continued)1.Setup Receive(In Fax mode only)(Continued)7.Polling RX — Sets up your machine to poll another fax machine.See

Page 25 - Loading paper

1082.Fax(Continued)3.Address Book 1.One Touch Dial— Stores up to 22 One Touch Dial numbers, so you can dial by pressing one key (and Start.)412.Speed

Page 26

Menu and features 109C2.Fax(Continued)5.Remote Fax Opt(Continued)3.Print Fax — Prints incoming faxes stored in the memory.See .6.Dial Restrict.1.Dial

Page 27 - For MFC-7240

110Level 1 Level 2 Level 3 Options Descriptions Page3.Copy 1.Quality — Auto*TextPhotoGraphYou can choose the Copy resolution for your type of document

Page 28 - Acceptable paper and

Menu and features 111CLevel 1 Level 2 Level 3 Options Descriptions Page5.Machine Info.1.Serial No. — — You can check the serial number of your machine

Page 29 - Type and size of paper 2

1120.Initial Setup(Continued)5.Dial Prefix (in USA)6.Dial Prefix (in Canada) — — Sets a prefix number that will always be added before the fax number

Page 30

Menu and features 113CEntering text CWhen setting certain menu selections, such as the Station ID, you will need to type text characters. The dial pad

Page 31 - Handling and using special

114DGeneral DNoteThis chapter provides a summary of the machines’ specifications. For additional specifications visit us at http://www.brother.com/ fo

Page 32 - Important

Specifications 115DDocument Size DADF (automatic document feeder)Up to 20 pages (20 lb (80 g/m2))Up to 30 pages (staggered) Recommended Environment:

Page 33 - Types of labels to avoid 2

116Print media D1For labels, we recommend removing each printed label sheet from the output paper tray immediately after it exits the machine to avoid

Page 34 - Loading documents 3

Specifications 117DFax D1‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, JBIG code). Specifications and p

Page 35

111Using the documentation1Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.Symbols and c

Page 36 - Sending a fax 4

118Copy DModel FAX-2840 FAX-2940 MFC-7240Color/Monochrome MonochromeCopy Width Max. 8.27 in. (210 mm) (Letter size)Multiple Copies Stacks or Sorts up

Page 37 - Report 4

Specifications 119DScanner (For MFC-7240) D1For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/.2

Page 38 - Receiving a fax 5

120Printer (For MFC-7240) D1The print speed may vary depending on the type of document you print.Note(FAX-2940 only)You can download the printer drive

Page 39 - Receiving a fax

Specifications 121DComputer requirements (For MFC-7240) D1For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 1

Page 40 - Using Receive Modes 5

1222Third-party USB ports are not supported.3PC-Fax supports black and white only.4Nuance™ PaperPort™ 12SE supports Microsoft® SP3 or higher for Windo

Page 41 - Receive Modes

Index123EEAAccessories and supplies ... iiAddress Book ...8ADF (automatic document f

Page 42 - Easy Receive 5

124FFax codeschanging ...40fax receive code ...39telephone answer code .

Page 43 - Using PC-FAX (For MFC-7240) 6

125EPPaper ...16how to load ...9in multi-purpose tray

Page 44 - PC-Fax Send 6

126TTAD (telephone answering device), external ...28connecting ...

Page 45 - Telephone line

EQUIPMENT ATTACHMENT LIMITATIONS (Canada only)NOTICEThis product meets the applicable Industry Canada technical specifications.NOTICEThe Ringer Equiva

Page 46 - Distinctive Ring 7

Chapter 12Accessing the Advanced User’s Guide and Software User’s Guide11This Basic User’s Guide does not contain all the information about the machin

Page 47

‘Brother International Corporation100 Somerset Corporate BoulevardP.O. Box 6911Bridgewater, NJ 08807-0911 USABrother International Corporation (Canada

Page 48 - Chapter 7

General information 31Note• (Windows® users only) Your Web browser may display a yellow bar at the top of the page that contains a security warning ab

Page 49 - TAD (telephone

Chapter 14e After the list of User’s Guides appears, choose the guide you want to read.How to find Scanning instructions (MFC-7240 only)1There are sev

Page 50 - External and extension

General information 51 To visit our Web site for genuine Brother supplies (http://www.brother.com/original/), click Supplies Information. To access

Page 51

Chapter 16Control panel overview 1FAX-2840 and FAX-2940 have the same keys. MFC-7240 123789123789

Page 52 - Changing the Remote Codes 7

General information 71 234567234567

Page 53 - Dialing and storing numbers 8

If you need to call Customer ServicePlease complete the following information for future reference:Model Number: FAX-2840, FAX-2940 or MFC-7240(Circl

Page 54 - Storing numbers 8

Chapter 181 One Touch keysThese 11 keys give you instant access to 22 previously stored numbers.ShiftLets you access One Touch numbers 12 to 22 when h

Page 55 - Storing Speed Dial numbers 8

922Loading paper and print media2The machine can feed paper from the standard paper tray or manual feed slot.(For MFC-7240)When you put paper into the

Page 56 - Deleting One Touch and

Chapter 210b While pressing the green paper-guide release lever, slide the paper guides to fit the paper size you are loading in the tray. Make sure t

Page 57 - Making copies 9

Loading paper 112 e Put the paper tray firmly back in the machine. Make sure that it is completely inserted into the machine.f Raise the ADF document

Page 58 - (For MFC-7240)

Chapter 212b Open the manual feed slot cover. c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going

Page 59 - How to scan to a computer

Loading paper 132a Open the back cover (back output tray). Note<For envelopes only> Pull down the two green levers, one on the left-hand side an

Page 60 - Chapter 11

Chapter 214c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. d Using both hands, put on

Page 61

Loading paper 152Unscannable and unprintable areas 2The figures below show maximum unscannable and unprintable areas. The unscannable and unprintable

Page 62 - Click File

Chapter 216Paper settings 2Paper Type 2Set up the machine for the type of paper you are using. This will give you the best print quality.a Press Menu,

Page 63

Loading paper 172Type and size of paper 2The machine loads paper from the installed standard paper tray or manual feed slot.(For MFC-7240) The name fo

Page 64

iBrother numbersImportantFor technical help, you must call the country where you bought the machine. Calls must be made from within that country. Regi

Page 65 - SCAN key 11

Chapter 218Recommended paper specifications 2The following paper specifications are suitable for this machine. Use paper made for plain paper copying

Page 66 - Routine maintenance A

Loading paper 192Handling and using special paper 2The machine is designed to work well with most types of xerographic and bond paper. However, some p

Page 67 - Toner Ended A

Chapter 220Envelopes 2Most envelopes designed for laser printers will be suitable for your machine. However, some envelopes may have feed and print-qu

Page 68

Loading paper 212If you use any of the types of envelopes listed above, they may damage your machine. This damage may not be covered under any Brother

Page 69 - Routine maintenance

223How to load documents3You can send a fax, make copies, and scan from the ADF (Automatic Document Feeder).NoteThe scan feature is available for MFC-

Page 70

Loading documents 233c Stagger the pages of your document face down top edge first, in the ADF until the LCD display message changes and you feel it t

Page 71

244How to send a fax 4The following steps show how to send a fax.a When you want to send a fax, or change fax send or receive settings, press the (FAX

Page 72 - Cleaning the corona wire A

Sending a fax 254Transmission Verification Report 4You can use the Transmission Verification Report as proof that you sent a fax. This report lists th

Page 73

265Receive Modes 5NoteYou can use four sizes of paper for printing faxes: Letter, A4, Legal or Folio. Choose the correct Receive Mode 5The correct Rec

Page 74 - Replacing the drum unit A

Receiving a fax 275To set the receive mode follow the instructions below:a Press Menu, 0, 1. Initial Setup1.Receive Modeb Press a or b to choose Fax O

Page 75

iiOrdering accessories and supplies For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If y

Page 76

Chapter 528Using Receive Modes 5Some receive modes answer automatically (Fax Only and Fax/Tel). You may want to change the Ring Delay before using the

Page 77 - Resetting the drum counter A

Receiving a fax 295Receive Modes settings 5Ring Delay 5The Ring Delay setting sets the number of times the machine rings before it answers in Fax Only

Page 78 - Cleaning the scanner glass A

Chapter 530Easy Receive 5If Easy Receive is On: 5The machine can receive a fax automatically, even if you answer the call. When you see Receiving on t

Page 79 - Troubleshooting B

3166Note(FAX-2940 only)You can download PC-FAX Send software from the Brother Solutions Center at http://solutions.brother.com/. PC-Fax Receive (For W

Page 80

Chapter 632PC-Fax Send 6The Brother PC-FAX feature lets you use your PC to send a document from an application as a standard fax. You can send a file

Page 81

3377Voice operations 7Voice calls can be made with the handset by using the dial pad, One Touch key, or (Address Book) and enter the three-digit Sp

Page 82

Chapter 734To avoid conflicts between your Brother machine and your Voice Mail service, do one of the following:Get the Distinctive Ring service from

Page 83

Telephone services and external devices 357What does Brother’s ‘Distinctive Ring’ do?7The Brother machine has a Distinctive Ring feature that allows y

Page 84

Chapter 736Registering the Distinctive Ring pattern Very important!7After you have set the Distinctive Ring feature to On, your Distinctive Ring numbe

Page 85

Telephone services and external devices 377Connecting an external TAD (telephone answering device)7You can connect an external Telephone Answering Dev

Page 86 - Fax Journal report B

iiiNotice - Disclaimer of Warranties (USA and Canada)BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S

Page 87 - Paper Jams B

Chapter 738Recording an outgoing message (OGM) 7a Record 5 seconds of silence at the beginning of your message. This allows your machine time to liste

Page 88 - Paper is jammed at the back

Telephone services and external devices 397Using external and extension telephones 7Using extension telephones 7If you answer a fax call at an exten

Page 89 - Troubleshooting

Chapter 740Changing the Remote Codes 7The preset Fax Receive Code is l51. The preset Telephone Answer Code is #51. If you are always disconnected when

Page 90

4188How to dial 8You can dial in any of the following ways.Manual dialing 8Use the dial pad to enter all the digits of the telephone or fax number. On

Page 91 - Paper is jammed inside the

Chapter 842Search 8You can search alphabetically for names you have stored in the One Touch and Speed Dial memories. (See Storing One Touch Dial numbe

Page 92

Dialing and storing numbers 438Storing One Touch Dial numbers 8Your machine has 11 One Touch keys where you can store 22 fax or telephone numbers for

Page 93

Chapter 844Changing One Touch and Speed Dial numbers 8If you try to change a One Touch or Speed Dial number, the LCD will show the name or number alre

Page 94

4599How to copy 9The following steps show the basic copy operation. For details about each option, see Advanced User’s Guide on the CD-ROM.a When you

Page 95

4610Note(For FAX-2840 and FAX-2940) You can download the printer driver from the Brother Solutions Center at http://solutions.brother.com/. Printing

Page 96 - Printing received faxes

471111Before scanning 11To use the machine as a scanner, install a scanner driver.Install the scanner drivers from the Installer CD-ROM. (See Quick Se

Page 97 - Receiving Faxes

ivUser’s Guides and where do I find them?Download optional software from the Brother Solutions Center (FAX-2840 and FAX-2940 users)You can download fr

Page 98 - Receiving Faxes (continued)

Chapter 1148c If the ControlCenter4 Mode screen appears, choose the Advanced Mode and then click OK. d Make sure the machine you want to use is select

Page 99 - Menu access difficulties

How to scan to a computer (MFC-7240 only) 4911The configuration dialog box appears. You can change the default settings. 1 Choose PDF (*.pdf) from the

Page 100 - Copying difficulties

Chapter 1150g Click File.The machine starts the scanning process. The folder where the scanned data is saved will open automatically.

Page 101 - Paper handling difficulties

How to scan to a computer (MFC-7240 only) 5111How to change the SCAN key settings for PDF scanning 11You can change your machine’s SCAN key settings u

Page 102 - Other difficulties

Chapter 1152e Choose the File tab. You can change the default settings. 1 Choose PDF (*.pdf) from the File Type pull-down list.2 You can enter the fil

Page 103 - Setting Dial Tone detection B

How to scan to a computer (MFC-7240 only) 5311How to scan a document as a PDF file using the SCAN key 11a Load your document. (See How to load documen

Page 104 - Improving the print quality B

54AReplacing the consumable items AThe machine will indicate when it is time to replace the consumable items. (See Replacing the toner cartridge uu pa

Page 105 - ABCDEFGH

Routine maintenance 55AReplacing the toner cartridge AOrder Number: For the order numbers of toner cartridges, see Replacing the consumable items uu p

Page 106

56Replacing the toner cartridge Aa Open the front cover, and then leave the machine turned on for 10 minutes for the internal fan to cool the internal

Page 107 - (3.71 in.)

Routine maintenance 57A c Push down the green lock lever and take the toner cartridge out of the drum unit. WARNING DO NOT put a toner cartridge or a

Page 108

vTable of Contents(Basic User’s Guide)1 General information 1Using the documentation...

Page 109

58ImportantTo avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. Note• Be sure to seal up the toner cartridge t

Page 110

Routine maintenance 59Ae Pull off the protective cover. ImportantPut the toner cartridge in the drum unit immediately after you have removed the prote

Page 111

60g Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times. NoteBe sure to retu

Page 112

Routine maintenance 61A b Slowly take out the drum unit and toner cartridge assembly. Important• We recommend that you place the drum unit and toner

Page 113 - Reset functions B

62d Put the drum unit and toner cartridge assembly back into the machine. Close the front cover. Replacing the drum unit AOrder No. DR-420A new drum u

Page 114 - How to reset the machine B

Routine maintenance 63AReplacing the drum unit AImportant• While removing the drum unit, handle it carefully because it may contain toner. If toner sc

Page 115 - Menu and features C

64Important• We recommend that you place the drum unit and/or the toner cartridge on a clean, flat, level, stable surface with a sheet of disposable p

Page 116 - Menu table C

Routine maintenance 65A Note• Be sure to seal up the used drum unit tightly in a bag so that toner powder does not spill out of the unit.• Go to http

Page 117 - Menu and features

66a Press Clear. To confirm you are installing a new drum unit, press 1.b When the LCD shows Accepted, close the front cover.Cleaning the scanner glas

Page 118

67BBIf you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips.You can correct most pr

Page 119

vi5 Receiving a fax 26Receive Modes ...26Choose the c

Page 120

68Scanning problems (For MFC-7240): Scanning difficulties (For MFC-7240) uu page 89Software problems (For MFC-7240): Software difficulties (For MFC-

Page 121

Troubleshooting 69BError and maintenance messages BAs with any sophisticated office product, errors may occur and consumable items may need to be repl

Page 122

70Cover is Open The fuser cover is not completely closed or paper was jammed in the back of the machine when you turned on the power. Close the fuser

Page 123

Troubleshooting 71BInit Unable XX The machine has a mechanical problem. (For FAX-2840 and MFC-7240 ) Received fax messages still in memory will be lo

Page 124

72Out of Memory The machine’s memory is full. Fax sending or copy operation in processDo one of the following: Press Start to send or copy the scanne

Page 125 - Entering text C

Troubleshooting 73BReplace Toner The toner cartridge is at the end of its life. The machine will stop printing until you replace the toner cartridge.W

Page 126 - Specifications D

74Transferring your faxes or Fax Journal report BIf the LCD shows: Init Unable XX Print Unable XX Scan Unable XX(For FAX-2840 and MFC-7240) If it i

Page 127 - Document Size D

Troubleshooting 75BDocument Jams BDocument was not inserted or fed properly, or was too long Ba Open the control panel cover. b Carefully pull the jam

Page 128 - Print media D

76b Use both hands to slowly pull out the jammed paper. NotePulling out the jammed paper downwards allows you to remove the paper more easily. c Make

Page 129

Troubleshooting 77BWARNING HOT SURFACEAfter you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the mac

Page 130

vii9 Making copies 45How to copy...45Stop copyin

Page 131 - Scanner (For MFC-7240) D

78Important• We recommend that you place the drum unit and the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth unde

Page 132 - Interface D

Troubleshooting 79Be Using both hands, gently pull the jammed paper out of the fuser unit. f Close the fuser cover and the back cover (face-up output

Page 133

80 b Slowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly,

Page 134 - Consumable items D

Troubleshooting 81B• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. c Push down the

Page 135

82d Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge properly, the green lock lever will li

Page 136

Troubleshooting 83Bh Put the drum unit and toner cartridge assembly back in the machine. i Close the front cover of the machine. If the machine does n

Page 137

84If you are having difficulty with your machine BImportant• For technical help, you must call the country where you bought the machine. Calls must be

Page 138

Troubleshooting 85BTelephone line or connectionsDifficulties SuggestionsDialing does not work. Check for a dial tone.Change Tone/Pulse setting. (See Q

Page 139 - (Canada only)

86Cannot receive a fax.(continued)Another device or service at your location may be answering the call before your Brother machine answers. To test th

Page 140

Troubleshooting 87BSending faxesDifficulties SuggestionsPoor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to check you

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