Brother IntelliFax-2840 User's Guide

Basic User’s GuideFAX-2840FAX-2940MFC-7240 Not all models are available in all countries.Version 0USA/CAN

viiiC Menu and features 103On-screen programming...103Menu table...

88Copying difficultiesDifficulties SuggestionsCannot make a copy.Make sure that COPY is illuminated. (See How to copy uu page 45.)Vertical black line

Troubleshooting 89BThe machine is not printing or has stopped printing.Press Stop/Exit to cancel print jobs.As the machine cancels the job and clears

90Documents do not feed or skewed documents.Clean the document feed rollers. See Advanced User’s Guide: Cleaning the document feed.(For MFC-7240) How

Troubleshooting 91BSetting Dial Tone detection BSetting the Dial Tone to Detection will shorten the Dial Tone detect pause.a (USA) Press Menu, 0, 4.(C

92Improving the print quality BIf the printout has a quality problem, make a copy. If the copy looks good, the problem is probably not the machine. Ch

Troubleshooting 93B Gray background Make sure that you use paper that meets our specifications. (See Acceptable paper and other print media uu page 1

94 Hollow print Make sure that you use paper that meets our specifications. Rough-surfaced paper may cause the problem. (See Acceptable paper and oth

Troubleshooting 95B White lines, bands or ribbing across the page Check the machine’s environment. Conditions such as high humidity and high temperat

96 Black toner marks across the page If you use label sheets for laser printers, the glue from the sheets may sometimes stick to the OPC drum surface

Troubleshooting 97B Page skewed Make sure that the paper or other print media is loaded properly in the paper tray and that the guides are not too ti

ixTable of Contents(Advanced User’s Guide)The Advanced User’s Guide explains the following features and operations.You can view the Advanced User’s Gu

98 Envelope creases Make sure that the two green envelope levers inside the back cover are pulled down when you print the envelope. NoteWhen you have

Troubleshooting 99B Poor fixing Open the back cover and make sure that the two green envelope levers on the left and right hand sides are in the up p

100 Curled (For MFC-7240) Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper. (See Software User’s Guide:

Troubleshooting 101BMachine Information BChecking the Serial Number BYou can see the machine’s Serial Number on the LCD.a Press Menu, 5, 1. Machine In

102How to reset the machine Ba Press Menu, 0.b Press a or b to display Reset.Press OK.c Press a or b to choose the type of reset function - Address &a

103CCOn-screen programmingCYour machine has been designed to be easy to use. The LCD provides on-screen programming using the menu keys.We have create

104Menu table CThe factory settings are shown in Bold with an asterisk.Choose & OK Choose & OK to accept to exit Level 1 Lev

Menu and features 105C1.General Setup(Continued)3.Volume 1.Ring — OffLowMed*HighAdjusts the ring volume.See2.Beeper — OffLowMed*HighAdjusts the volume

1061.General Setup(Continued)6.Security(Continued)2.Setting Lock— — Stops unauthorized users from changing the machine’s current settings.See .7.Repla

Menu and features 107C2.Fax(Continued)1.Setup Receive(In Fax mode only)(Continued)7.Polling RX — Sets up your machine to poll another fax machine.See

x

1082.Fax(Continued)3.Address Book 1.One Touch Dial— Stores up to 22 One Touch Dial numbers, so you can dial by pressing one key (and Start.)412.Speed

Menu and features 109C2.Fax(Continued)5.Remote Fax Opt(Continued)3.Print Fax — Prints incoming faxes stored in the memory.See .6.Dial Restrict.1.Dial

110Level 1 Level 2 Level 3 Options Descriptions Page3.Copy 1.Quality — Auto*TextPhotoGraphYou can choose the Copy resolution for your type of document

Menu and features 111CLevel 1 Level 2 Level 3 Options Descriptions Page5.Machine Info.1.Serial No. — — You can check the serial number of your machine

1120.Initial Setup(Continued)5.Dial Prefix (in USA)6.Dial Prefix (in Canada) — — Sets a prefix number that will always be added before the fax number

Menu and features 113CEntering text CWhen setting certain menu selections, such as the Station ID, you will need to type text characters. The dial pad

114DGeneral DNoteThis chapter provides a summary of the machines’ specifications. For additional specifications visit us at http://www.brother.com/ fo

Specifications 115DDocument Size DADF (automatic document feeder)Up to 20 pages (20 lb (80 g/m2))Up to 30 pages (staggered) Recommended Environment:

116Print media D1For labels, we recommend removing each printed label sheet from the output paper tray immediately after it exits the machine to avoid

Specifications 117DFax D1‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, JBIG code). Specifications and p

111Using the documentation1Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.Symbols and c

118Copy DModel FAX-2840 FAX-2940 MFC-7240Color/Monochrome MonochromeCopy Width Max. 8.27 in. (210 mm) (Letter size)Multiple Copies Stacks or Sorts up

Specifications 119DScanner (For MFC-7240) D1For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/.2

120Printer (For MFC-7240) D1The print speed may vary depending on the type of document you print.Note(FAX-2940 only)You can download the printer drive

Specifications 121DComputer requirements (For MFC-7240) D1For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 1

1222Third-party USB ports are not supported.3PC-Fax supports black and white only.4Nuance™ PaperPort™ 12SE supports Microsoft® SP3 or higher for Windo

Index123EEAAccessories and supplies ... iiAddress Book ...8ADF (automatic document f

124FFax codeschanging ...40fax receive code ...39telephone answer code .

125EPPaper ...16how to load ...9in multi-purpose tray

126TTAD (telephone answering device), external ...28connecting ...

EQUIPMENT ATTACHMENT LIMITATIONS (Canada only)NOTICEThis product meets the applicable Industry Canada technical specifications.NOTICEThe Ringer Equiva

Chapter 12Accessing the Advanced User’s Guide and Software User’s Guide11This Basic User’s Guide does not contain all the information about the machin

‘Brother International Corporation100 Somerset Corporate BoulevardP.O. Box 6911Bridgewater, NJ 08807-0911 USABrother International Corporation (Canada

General information 31Note• (Windows® users only) Your Web browser may display a yellow bar at the top of the page that contains a security warning ab

Chapter 14e After the list of User’s Guides appears, choose the guide you want to read.How to find Scanning instructions (MFC-7240 only)1There are sev

General information 51 To visit our Web site for genuine Brother supplies (http://www.brother.com/original/), click Supplies Information. To access

Chapter 16Control panel overview 1FAX-2840 and FAX-2940 have the same keys. MFC-7240 123789123789

General information 71 234567234567

If you need to call Customer ServicePlease complete the following information for future reference:Model Number: FAX-2840, FAX-2940 or MFC-7240(Circl

Chapter 181 One Touch keysThese 11 keys give you instant access to 22 previously stored numbers.ShiftLets you access One Touch numbers 12 to 22 when h

922Loading paper and print media2The machine can feed paper from the standard paper tray or manual feed slot.(For MFC-7240)When you put paper into the

Chapter 210b While pressing the green paper-guide release lever, slide the paper guides to fit the paper size you are loading in the tray. Make sure t

Loading paper 112 e Put the paper tray firmly back in the machine. Make sure that it is completely inserted into the machine.f Raise the ADF document

Chapter 212b Open the manual feed slot cover. c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going

Loading paper 132a Open the back cover (back output tray). Note<For envelopes only> Pull down the two green levers, one on the left-hand side an

Chapter 214c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. d Using both hands, put on

Loading paper 152Unscannable and unprintable areas 2The figures below show maximum unscannable and unprintable areas. The unscannable and unprintable

Chapter 216Paper settings 2Paper Type 2Set up the machine for the type of paper you are using. This will give you the best print quality.a Press Menu,

Loading paper 172Type and size of paper 2The machine loads paper from the installed standard paper tray or manual feed slot.(For MFC-7240) The name fo

iBrother numbersImportantFor technical help, you must call the country where you bought the machine. Calls must be made from within that country. Regi

Chapter 218Recommended paper specifications 2The following paper specifications are suitable for this machine. Use paper made for plain paper copying

Loading paper 192Handling and using special paper 2The machine is designed to work well with most types of xerographic and bond paper. However, some p

Chapter 220Envelopes 2Most envelopes designed for laser printers will be suitable for your machine. However, some envelopes may have feed and print-qu

Loading paper 212If you use any of the types of envelopes listed above, they may damage your machine. This damage may not be covered under any Brother

223How to load documents3You can send a fax, make copies, and scan from the ADF (Automatic Document Feeder).NoteThe scan feature is available for MFC-

Loading documents 233c Stagger the pages of your document face down top edge first, in the ADF until the LCD display message changes and you feel it t

244How to send a fax 4The following steps show how to send a fax.a When you want to send a fax, or change fax send or receive settings, press the (FAX

Sending a fax 254Transmission Verification Report 4You can use the Transmission Verification Report as proof that you sent a fax. This report lists th

265Receive Modes 5NoteYou can use four sizes of paper for printing faxes: Letter, A4, Legal or Folio. Choose the correct Receive Mode 5The correct Rec

Receiving a fax 275To set the receive mode follow the instructions below:a Press Menu, 0, 1. Initial Setup1.Receive Modeb Press a or b to choose Fax O

iiOrdering accessories and supplies For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If y

Chapter 528Using Receive Modes 5Some receive modes answer automatically (Fax Only and Fax/Tel). You may want to change the Ring Delay before using the

Receiving a fax 295Receive Modes settings 5Ring Delay 5The Ring Delay setting sets the number of times the machine rings before it answers in Fax Only

Chapter 530Easy Receive 5If Easy Receive is On: 5The machine can receive a fax automatically, even if you answer the call. When you see Receiving on t

3166Note(FAX-2940 only)You can download PC-FAX Send software from the Brother Solutions Center at http://solutions.brother.com/. PC-Fax Receive (For W

Chapter 632PC-Fax Send 6The Brother PC-FAX feature lets you use your PC to send a document from an application as a standard fax. You can send a file

3377Voice operations 7Voice calls can be made with the handset by using the dial pad, One Touch key, or (Address Book) and enter the three-digit Sp

Chapter 734To avoid conflicts between your Brother machine and your Voice Mail service, do one of the following:Get the Distinctive Ring service from

Telephone services and external devices 357What does Brother’s ‘Distinctive Ring’ do?7The Brother machine has a Distinctive Ring feature that allows y

Chapter 736Registering the Distinctive Ring pattern Very important!7After you have set the Distinctive Ring feature to On, your Distinctive Ring numbe

Telephone services and external devices 377Connecting an external TAD (telephone answering device)7You can connect an external Telephone Answering Dev

iiiNotice - Disclaimer of Warranties (USA and Canada)BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S

Chapter 738Recording an outgoing message (OGM) 7a Record 5 seconds of silence at the beginning of your message. This allows your machine time to liste

Telephone services and external devices 397Using external and extension telephones 7Using extension telephones 7If you answer a fax call at an exten

Chapter 740Changing the Remote Codes 7The preset Fax Receive Code is l51. The preset Telephone Answer Code is #51. If you are always disconnected when

4188How to dial 8You can dial in any of the following ways.Manual dialing 8Use the dial pad to enter all the digits of the telephone or fax number. On

Chapter 842Search 8You can search alphabetically for names you have stored in the One Touch and Speed Dial memories. (See Storing One Touch Dial numbe

Dialing and storing numbers 438Storing One Touch Dial numbers 8Your machine has 11 One Touch keys where you can store 22 fax or telephone numbers for

Chapter 844Changing One Touch and Speed Dial numbers 8If you try to change a One Touch or Speed Dial number, the LCD will show the name or number alre

4599How to copy 9The following steps show the basic copy operation. For details about each option, see Advanced User’s Guide on the CD-ROM.a When you

4610Note(For FAX-2840 and FAX-2940) You can download the printer driver from the Brother Solutions Center at http://solutions.brother.com/. Printing

471111Before scanning 11To use the machine as a scanner, install a scanner driver.Install the scanner drivers from the Installer CD-ROM. (See Quick Se

ivUser’s Guides and where do I find them?Download optional software from the Brother Solutions Center (FAX-2840 and FAX-2940 users)You can download fr

Chapter 1148c If the ControlCenter4 Mode screen appears, choose the Advanced Mode and then click OK. d Make sure the machine you want to use is select

How to scan to a computer (MFC-7240 only) 4911The configuration dialog box appears. You can change the default settings. 1 Choose PDF (*.pdf) from the

Chapter 1150g Click File.The machine starts the scanning process. The folder where the scanned data is saved will open automatically.

How to scan to a computer (MFC-7240 only) 5111How to change the SCAN key settings for PDF scanning 11You can change your machine’s SCAN key settings u

Chapter 1152e Choose the File tab. You can change the default settings. 1 Choose PDF (*.pdf) from the File Type pull-down list.2 You can enter the fil

How to scan to a computer (MFC-7240 only) 5311How to scan a document as a PDF file using the SCAN key 11a Load your document. (See How to load documen

54AReplacing the consumable items AThe machine will indicate when it is time to replace the consumable items. (See Replacing the toner cartridge uu pa

Routine maintenance 55AReplacing the toner cartridge AOrder Number: For the order numbers of toner cartridges, see Replacing the consumable items uu p

56Replacing the toner cartridge Aa Open the front cover, and then leave the machine turned on for 10 minutes for the internal fan to cool the internal

Routine maintenance 57A c Push down the green lock lever and take the toner cartridge out of the drum unit. WARNING DO NOT put a toner cartridge or a

vTable of Contents(Basic User’s Guide)1 General information 1Using the documentation...

58ImportantTo avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. Note• Be sure to seal up the toner cartridge t

Routine maintenance 59Ae Pull off the protective cover. ImportantPut the toner cartridge in the drum unit immediately after you have removed the prote

60g Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times. NoteBe sure to retu

Routine maintenance 61A b Slowly take out the drum unit and toner cartridge assembly. Important• We recommend that you place the drum unit and toner

62d Put the drum unit and toner cartridge assembly back into the machine. Close the front cover. Replacing the drum unit AOrder No. DR-420A new drum u

Routine maintenance 63AReplacing the drum unit AImportant• While removing the drum unit, handle it carefully because it may contain toner. If toner sc

64Important• We recommend that you place the drum unit and/or the toner cartridge on a clean, flat, level, stable surface with a sheet of disposable p

Routine maintenance 65A Note• Be sure to seal up the used drum unit tightly in a bag so that toner powder does not spill out of the unit.• Go to http

66a Press Clear. To confirm you are installing a new drum unit, press 1.b When the LCD shows Accepted, close the front cover.Cleaning the scanner glas

67BBIf you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips.You can correct most pr

vi5 Receiving a fax 26Receive Modes ...26Choose the c

68Scanning problems (For MFC-7240): Scanning difficulties (For MFC-7240) uu page 89Software problems (For MFC-7240): Software difficulties (For MFC-

Troubleshooting 69BError and maintenance messages BAs with any sophisticated office product, errors may occur and consumable items may need to be repl

70Cover is Open The fuser cover is not completely closed or paper was jammed in the back of the machine when you turned on the power. Close the fuser

Troubleshooting 71BInit Unable XX The machine has a mechanical problem. (For FAX-2840 and MFC-7240 ) Received fax messages still in memory will be lo

72Out of Memory The machine’s memory is full. Fax sending or copy operation in processDo one of the following: Press Start to send or copy the scanne

Troubleshooting 73BReplace Toner The toner cartridge is at the end of its life. The machine will stop printing until you replace the toner cartridge.W

74Transferring your faxes or Fax Journal report BIf the LCD shows: Init Unable XX Print Unable XX Scan Unable XX(For FAX-2840 and MFC-7240) If it i

Troubleshooting 75BDocument Jams BDocument was not inserted or fed properly, or was too long Ba Open the control panel cover. b Carefully pull the jam

76b Use both hands to slowly pull out the jammed paper. NotePulling out the jammed paper downwards allows you to remove the paper more easily. c Make

Troubleshooting 77BWARNING HOT SURFACEAfter you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the mac

vii9 Making copies 45How to copy...45Stop copyin

78Important• We recommend that you place the drum unit and the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth unde

Troubleshooting 79Be Using both hands, gently pull the jammed paper out of the fuser unit. f Close the fuser cover and the back cover (face-up output

80 b Slowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with the drum unit and toner cartridge assembly,

Troubleshooting 81B• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. c Push down the

82d Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge properly, the green lock lever will li

Troubleshooting 83Bh Put the drum unit and toner cartridge assembly back in the machine. i Close the front cover of the machine. If the machine does n

84If you are having difficulty with your machine BImportant• For technical help, you must call the country where you bought the machine. Calls must be

Troubleshooting 85BTelephone line or connectionsDifficulties SuggestionsDialing does not work. Check for a dial tone.Change Tone/Pulse setting. (See Q

86Cannot receive a fax.(continued)Another device or service at your location may be answering the call before your Brother machine answers. To test th

Troubleshooting 87BSending faxesDifficulties SuggestionsPoor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to check you