Brother MFC-J4320DW User's Guide Page 1

Basic User’s GuideMFC-J4320DWMFC-J4420DW Version 0USA/CAN

viiiIf you have questions or problems, please take a look at your model’s FAQs. Provides several ways to search Displays related questions for addit

ixTable of Contents1 General information... 1How to use the documentation ... 1Symbols and conventions... 1About Brother Utiliti

x10 Receiving a fax ... 29Receive Modes ... 29How to choose the correct Receive Mode...

111How to use the documentation1Thank you for buying a Brother product! Reading the documentation will help you make the most of your machine.Symbols

Chapter 12Control panel overview 1The MFC-J4320DW and MFC-J4420DW have the same 2.7" Touchscreen LCD and Touchpanel.1NOTEMost of the illustration

General information 31 2 Touchpanel: BackPress to go back to the previous menu level. HomePress to return to the Home screen. CancelPress to can

Chapter 142.7" Touchscreen LCD 1There are three Home screens that you can access by pressing d or c.From the Home screens, you can access Wi-Fi s

General information 514 ShortcutsCreate Shortcuts for frequently-used operations, such as sending a fax, copying, scanning and using Web Connect.Thre

Chapter 169 New Fax(es): When Fax Preview is set to On, New Fax(es) displays how many new faxes you have received and stored in the machine’s memory.P

General information 714 Receive ModeDisplays the current Receive Mode: Fax (Fax Only) Fax/Tel External TAD ManualNOTEWhen the Distinctive Ring fea

If you must contact Customer ServicePlease complete this information for future reference:Model Number: MFC-J4320DW and MFC-J4420DW (Circle your model

82Before loading paper 2Load only one size of paper and one type of paper in the paper tray at a time. When loading a different paper size in the tra

Loading paper 92When using Letter, A4 or Executive size paper:2a Pull the paper tray completely out of the machine. b Open the output paper tray cover

Chapter 210g Check that the paper is flat in the tray and below the maximum paper mark (1).Overfilling the paper tray may cause paper jams. h Close th

Loading paper 112Loading paper in the manual feed slot2Use the manual feed slot to load special print media, one sheet at a time. The manual feed slot

Chapter 212c Load only one sheet of paper in the manual feed slot with the printing surface face up.Portrait orientation 2d Using both hands, gently

Loading paper 132NOTE• If the data does not fit on one sheet, the Touchscreen will prompt you to load another sheet of paper. Place another sheet of p

Chapter 214d Press a or b to display the paper size options, and then press the option you want. e Press .NOTEWhen you copy using Ledger, Legal or A3

1533How to load documents3You can send a fax, make copies, and scan from the automatic document feeder (ADF) and from the scanner glass.Using the ADF

Chapter 316Using the scanner glass 3Use the scanner glass to fax, copy, or scan one page at a time.Document Sizes Supported 3How to load documents 3NO

1744How to print a document4The machine can receive and print data from your computer. Before you can print from a computer, you must install the prin

iBrother numbersNOTEFor technical help, you must call the country where you bought the machine. Calls must be made from within that country. Register

185How to copy 5a Do one of the following to load your document: (MFC-J4420DW)Place the document face down in the ADF.(See Using the ADF (MFC-J4420DW

Copying 195Paper Type 5If you are copying on special paper, set the machine for the type of paper you are using to get the best print quality.a Load y

206Before scanning 6To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address. In

Scanning to a computer 2161 Select PDF (*.pdf) from the File Type drop-down list.2 Type a file name for the document.3 Click Folder. You can save the

227PhotoCapture Center operations (PHOTO mode)7Even if your machine is not connected to your computer, you can print photos directly from a USB flash

PhotoCapture Center: Printing photos from a USB flash drive 237PhotoCapture Center print settings overview7The Print Settings you change are temporary

248Telephone services overview8NOTEImportant information and setup instructions for the telephone services are in the Online User’s Guide. To download

Telephone services and external devices 258Connecting an external telephone answering device (TAD) 8Your Brother machine can automatically receive fax

269How to send a fax 9a Do one of the following: (MFC-J4420DW)Place the document face down in the ADF. (See Using the ADF (MFC-J4420DW) on page 15.)

Sending a fax 279d Enter the fax number.Using the dial pad on the TouchscreenUsing (Address Book) Address BookUsing (Call History) Redial Outgoing

iiService Center Locator (USA only)For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437) or visit http://www.br

Chapter 928Storing Address Book numbers 9Your Address Book can hold up to 100 entries, each with up to two numbers.a Press (Fax).b Press (Address Book

291010Receive Modes 10How to choose the correct Receive Mode 10The correct Receive Mode is determined by the external devices and telephone subscriber

Chapter 1030To set the Receive Mode, follow the instructions:a Press (Settings).b Press All Settings.c Press a or b to display Fax.d Press Fax.e Press

Receiving a fax 3110Manual 10Manual mode turns off all automatic answering operations unless you are using the Distinctive Ring feature.To receive a f

Chapter 1032Receive Mode settings 10Ring Delay 10Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax/Tel mode.

33AAHow to clean and check the machineACleaning the scanner Aa Unplug the machine from the AC power outlet.b Lift the document cover (1). Clean the sc

34g The Touchscreen displays a message asking about the print quality.Do one of the following: If all lines are clear and visible, press No to finish

Routine maintenance 35AChecking the print alignment AIf your printed text becomes blurred or images become faded after transporting the machine, adjus

36BIdentifying the problem BFirst, check the following. The machine’s power cord is connected correctly and the machine’s power switch is turned on.

Troubleshooting 37BError and maintenance messages BAs with any sophisticated office product, errors may occur and supplies must be replaced. If this h

iiiOrder Information1For more information about the replacement supplies, visit http://www.brother.com/pageyield.Description ItemInk Cartridge Super H

38Cannot Detect You installed a new ink cartridge too quickly and the machine did not detect it.Take out the new ink cartridge and reinstall it slowly

Troubleshooting 39BCurrent Tray SettingsThis message is displayed when the Check Paper setting to confirm the paper type and size is enabled.To not di

40Ink Absorber Pad FullThe ink absorber box or flushing box is full. These components are periodic maintenance items that may require replacement afte

Troubleshooting 41BInk Low One or more of the ink cartridges are near the end of their life. If one of the color ink cartridges is near the end of its

42No Paper Fed The machine is out of paper or paper is not correctly loaded in the paper tray.Do one of the following: Refill the paper tray, and the

Troubleshooting 43BOut of Memor y The machine's memory is full. If a fax-sending or copy operation is in process: Press or Quit or Close and wa

44Unable to Clean XXUnable to Initialize XXUnable to Print XXThe machine has a mechanical problem.—OR—A foreign object, such as a paper clip or a piec

Troubleshooting 45BWrong Paper The paper size setting does not match the size of paper in the tray.1 Check that the paper size you choose on the Touch

46Error animations BError animations display step-by-step instructions when paper gets jammed. You can read the steps at your own pace by pressing c t

Troubleshooting 47Bc Make sure you have set PC-Fax Receive on the machine.(See Online User’s Guide: Use PC-Fax Receive to transfer Received Faxes to Y

ivNotice - Disclaimer of Warranties (USA and Canada)BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTH

48c Pull the jammed document out to the left. 1 Document Coverd Close the document cover.e Press .Paper Scraps are jammed in the ADF Ba Lift the docum

Troubleshooting 49Bd Lift the Jam Clear Flap, and remove the jammed paper. e Make sure you look carefully inside the machine above and below the Jam C

50IMPORTANT• If paper is jammed under the print head, unplug the machine from the power source, and then move the print head to release the paper.• If

Troubleshooting 51Bn Close the inside cover and Jam Clear Cover. Make sure the covers are closed completely. o Pull out the paper support (1) until it

52f Using both hands, use the finger holds on each side of the machine to lift the scanner cover (1) into the open position. g Slowly pull the jammed

Troubleshooting 53BNOTEIf there is a repeat paper jam, a small scrap of paper may be stuck in the machine. (See Additional paper jam clear operations

54Troubleshooting for Wireless LAN setup BWireless LAN report BAfter you configure the wireless LAN settings of the machine, a wireless LAN report wil

Troubleshooting 55BIf you are having difficulty with your machine BIMPORTANTUsing non-Brother supplies may affect the print quality, hardware performa

56Print Quality DifficultiesDifficulty SuggestionsPoor print quality. Check the print quality. (See Checking the print quality on page 33.)Make sure t

Troubleshooting 57BThe machine prints blank pages. Check the print quality. (See Checking the print quality on page 33.)Make sure you are using Genuin

vYou can use the following features!Mobile ConnectWeb Connect / Brother AppsAdd ShortcutsUse Brother iPrint&Scan to print and scan images and file

58The printouts are wrinkled.(Windows®) In the printer driver Advanced tab, click Color Settings, and uncheck Bi-Directional Printing.(Macintosh) In t

Troubleshooting 59BPrinting Received FaxesDifficulty Suggestions Condensed print Horizontal streaks Top and bottom sentences are cut off Missing l

60Receiving FaxesDifficulty SuggestionsCannot receive a fax. Make sure your machine has a dial tone by pressing Ho ok in Fax mode. If you hear static

Troubleshooting 61BCannot receive a fax.(continued)If you are using a telephone answering machine (External TAD mode) on the same line as the Brother

62Transmission Verification Report says RESULT:NG .There is probably temporary noise or static on the line. Try sending the fax again. If you send a P

Troubleshooting 63BCopying DifficultiesDifficulty SuggestionsVertical black lines or streaks appear in copies. (MFC-J4420DW)Black vertical lines on co

64Network DifficultiesDifficulty SuggestionsCannot print over the network. Make sure that your machine is powered on and is online and in Ready mode.

Troubleshooting 65BDial Tone detection BSetting the dial tone to Detection will shorten the dial detect pause.a Press (Settings).b Press All Settings

66Machine Information BChecking the serial number BYou can see the machine’s serial number on the Touchscreen.a Press (Settings).b Press All Settings.

Troubleshooting 67BHow to reset the machine Ba Press (Settings).b Press All Settings .c Press a or b to display Initial Setup .d Press Initial Setup.e

viUser's Guides and where to find them1Visit solutions.brother.com/manuals.Which Guide? What's in it? Where is it?Product Safety Guide Read

Index68CAAccessories and supplies ... iiAddress Booksetting up ...28ADF (automatic

69CPPaperCheck Paper setting ...14loading ...8size of document ...

70

71SuppliesInk The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print head assembly.Service Life o

www.brotherearth.comBrother International Corporation200 Crossing Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USABrother International Corporat

viiThe Online User’s Guide helps you get the most out of your machine. Quicker navigation!• Search box• Navigation index in a separate pane Comprehe