Brother HL-2275DW Setup Guide download pdf (Page 28)

For Wireless Network Users

Troubleshooting

How can I find the wireless settings SSID and Network Key

* The Network Key may also be described as the Password, Security Key or Encryption Key.

WLAN report

Press Go five times within four seconds. The machine prints the WLAN report.

If the WLAN report that printed shows that the connection failed, check the error code on the printed report and

refer to the following instructions.

IMPORTANT

Please do not contact Brother Customer Service for assistance without the wireless security

information. We cannot assist you in locating your network security settings.

1) You should see the documentation provided with your WLAN access point/router.

2) The initial network name could be the manufacturer’s name or the model name.

3) If you do not know the security information, please consult the router manufacturer, your system

administrator or internet provider.

Error code Recommended Solutions

TS-01

The wireless setting is not activated, turn the wireless setting to ON.

- If a LAN cable is connected to your machine, disconnect it and turn the wireless setting of

your machine to ON.

Hold down Go for 10 seconds. Release Go when the machine prints a Network

Configuration page that indicates the current network settings.

TS-02

The WLAN access point/router cannot be detected.

1. Check the following 4 points.

- Make sure that the WLAN access point/router is powered on.

- Move your machine to an obstruction-free area, or closer to the WLAN access

point/router.

- Temporarily place your machine within about one meter (3.3 feet) from the WLAN

access point when you are configuring the wireless settings.

- If your WLAN access point/router is using MAC address filtering, confirm the MAC

address of the Brother machine is allowed in the filter.

2. If you manually entered the SSID and security information (SSID/authentication

method/encryption method/Network Key) the information may be incorrect.

Reconfirm the SSID and security information and reenter the correct information as

necessary.

See How can I find the wireless settings SSID and Network Key on page 28 to confirm.

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Brother HL-2275DW Setup Guide Page 28