Brother DCP-J132W User's Guide Page 60
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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If you are having difficulty with your machine B
NOTE
• For technical help, you must contact Brother customer support.
• If you think there is a problem with your machine, check the following chart and follow the
troubleshooting tips. You can correct most problems by yourself.
• If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com/
.
Printing Difficulties
Difficulty Suggestions
No printout. Check that the correct printer driver has been installed and chosen.
Check to see if the LCD is showing an error message.
(See Error and maintenance messages on page 39.)
Make sure that the machine is online.
(Windows
®
XP and Windows Server
®
2003)
Click Start/Printers and Faxes. Right-click Brother DCP-XXXX Printer (where
XXXX is your model name). If the printer is offline, it will show Use Printer Online.
Select this option to enable the printer.
(Windows Vista
®
and Windows Server
®
2008)
Click /Control Panel/Hardware and Sound/Printers. Right-click
Brother DCP-XXXX Printer (where XXXX is your model name). If the printer is
offline, it will show Use Printer Online. Select this option to enable the printer.
(Windows
®
7 and Windows Server
®
2008 R2)
Click /Devices and Printers. Right-click Brother DCP-XXXX Printer (where
XXXX is your model name) and choose Seewhat’sprinting. Click Printer and
make sure that Use Printer Offline is not selected.
(Windows
®
8 and Windows Server
®
2012)
Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click Settings, and then click Control Panel. In the
Hardware and Sound (Hardware) group, click View devices and printers.
Right-click Brother DCP-XXXX Printer (where XXXX is your model name) and
select Seewhat’sprinting. If printer driver options appear, select your printer
driver. Click Printer in the menu bar and make sure that Use Printer Offline is not
selected.
One or more ink cartridges have reached the end of their life.
(See Replacing the ink cartridges on page 31.)
- Basic User’s Guide 1
- Table of Contents 4
- A Routine maintenance 31 5
- B Troubleshooting 38 5
- D Specifications 71 6
- E Index 81 6
- General information 1 9
- Viewing User’s Guides 1 10
- (Macintosh) 1 11
- How to access Guides 12
- Accessing Brother 13
- Support (Windows 13
- Support (Macintosh) 13
- 100% Normal 01 14
- LCD display 1 16
- Loading paper 2 17
- IMPORTANT 18
- Loading envelopes 2 19
- Loading paper 21
- Unprintable area 2 22
- Paper settings 2 23
- Acceptable paper and 24
- Up to 100 sheets of 80 g/m 26
- BP71 (260 g/m 26
- Loading documents 3 27
- Unscannable area 3 28
- Making copies 4 29
- Paper Options 4 30
- Printing a document 5 31
- How to scan to a computer 6 32
- How to scan to a computer 33
- Chapter 6 34
- Click the Scan tab 35
- Click File 35
- Click Scan 35
- (Windows 36
- and Macintosh) 6 38
- Routine maintenance A 39
- Cleaning and checking 42
- Checking the print quality A 43
- Setting the date and 45
- Troubleshooting B 46
- Printer jam or paper jam B 52
- Troubleshooting 55
- Re-connect the power cord 59
- Printing Difficulties 60
- Print Quality Difficulties 62
- Paper Handling Difficulties 63
- Copying Difficulties 64
- Scanning Difficulties 64
- Software Difficulties 64
- Network Difficulties 65
- Machine Information B 66
- Using the Settings 67
- Menu keys C 67
- Menu table C 69
- Network menu C 70
- Settings and features tables 71
- Menu (continued) C 72
- SCAN ( ) C 75
- Entering Text C 78
- Specifications D 79
- Print media D 81
- Scanner D 83
- Printer D 84
- Interfaces D 85
- Network D 86
- Computer requirements D 87
- Consumable items D 88
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