Brother DCP-385C User Manual download pdf (Page 73)

Troubleshooting and Routine Maintenance

The printouts are wrinkled.

In the printer driver

Advanced

tab, click

Color Settings

, and uncheck

Bi-Directional

Printing

Make sure you are using Brother Original Innobella™ ink.

Cannot perform ‘Page Layout’

printing.

Check that the paper size setting in the application and in the printer driver are the

same.

Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data

processing, sending and printing time. Try the other quality settings in the printer

driver

Advanced

tab. Also, click the

Color Settings

, and make sure you uncheck

Color Enhancement.

Turn the borderless feature off. Borderless printing is slower than normal printing.

(See Printing for Windows

or Printing and Faxing for Macintosh

in the Software

User's Guide on the CD

-ROM.)

Color Enhancement is not working

correctly.

If the image data is not full color in your application (such as 256 color), Color

Enhancement will not work. Use at least 24 bit color data with the Color

Enhancement feature.

Photo paper does not feed

properly.

When you print on Brother Photo paper, load one extra sheet of the same photo

paper in the paper tray. An extra sheet has been included in the paper package

for this purpose.

Clean the paper pick-up roller. (See Cleaning the paper pick-up roller on page 80.)

Machine feeds multiple pages. Make sure the paper is loaded correctly in the paper tray. (See Loading paper and

other print media on page 9.)

Check that more than two types of paper are not loaded in the paper tray at any

one time.

Printed pages are not stacked

neatly.

Make sure you are using the paper support flap. (See Loading paper and other

print media on page 9.)

Machine does not print from Adobe

Illustrator.

Try to reduce the print resolution. (See Printing for Windows

or Printing and

Faxing for Macintosh

in the Software User's Guide on the CD

-ROM.)

Copying Difficulties

Difficulty Suggestions

Vertical streaks appear on copies. Vertical black lines or streaks on copies are typically caused by dirt or correction

fluid on the scanner. Clean scanner glass and white plastic above it. (See

Cleaning the scanner glass on page 79.)

Fit to Page does not work properly. Make sure the document is not skewed on the scanner glass.

Scanning Difficulties

Difficulty Suggestions

TWAIN/WIA errors appear when

starting to scan.

Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In

Presto!

PageManager

with OCR, click File, Select Source and choose the

Brother TWAIN/WIA driver.

OCR does not work. Try increasing the scanner resolution.

Printing (continued)

Difficulty Suggestions

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Brother DCP-385C User Manual Page 73

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