Brother DS-720D User's Guide download pdf (Page 49)

IMPORTANT

For technical help, you must contact the Customer Service center in the country where you bought the

scanner. For more information, see For customer service on page 54. Calls must be made from within

that country.

If you think there is a problem with your scanner, check the chart below and follow the suggestions.

Most problems can be easily resolved by yourself. If you need additional help, go to the Brother Solutions

Center at http://solutions.brother.com/

for more FAQs and troubleshooting tips.

Using non-Brother supplies may affect scan quality, hardware performance and product reliability.

Error and maintenance messages

Troubleshooting 8

Error message Cause Action

Driver busy The scanning application in use

crashed, or the scanner driver is

locked with administrator rights.

Remove the Micro USB Cable from

your computer. Reconnect the Micro

USB Cable to the computer, and

launch the application again.

A document is jammed. Please open

the top cover and remove the

jammed paper by pulling it forward,

then try again.

A document is jammed. Open the top cover and remove the

document by pulling it forward, then

close the top cover.

The cover of the manual document

feeder is open.

Your scanner’s top cover is open

when scanning starts.

Close the top cover and start

scanning again.

No paper in the manual document

feeder

No document is set in the feeder slot. Place your document in the feeder

slot and start scanning again.

Cannot find the scanner. Your scanner is not connected to

your computer.

Confirm that the Micro USB Cable

connecting the scanner to the

computer is properly connected.

Operation system return error Your Operating System cannot

recognize your scanner.

 Confirm that the Micro USB Cable

connecting the scanner to the

computer is properly connected.

 Restart the computer.

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Brother DS-720D User's Guide Page 49

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