Brother MFC-J2720 User's Guide

Basic User’s GuideMFC-J2720MFC-J5620DWMFC-J5720DW Version 0OCE/ASA/SAF/GLF

Chapter 12Control panel overview 1The MFC-J2720, MFC-J5620DW and MFC-J5720DW have the same 3.7"(93.4 mm) Touchscreen LCD and Touchpanel.1NOTEMost

General information 31 2 Touchpanel: BackPress to go back to the previous menu level. HomePress to return to the Home screen. By default it displa

Chapter 143.7"(93.4 mm) Touchscreen LCD 1Select from three types of screens to set the Home screen: Basic Functions screen, More screens and Shor

General information 511 Wireless StatusA four-level indicator on the Ready Mode screen displays the current wireless signal strength when using a wire

Chapter 168 Stored Faxes: When Fax Preview is set to Off, Stored Faxes displays how many received faxes are in the machine’s memory.Press Print to pri

General information 71Settings screen 1When you press , the Touchscreen LCD displays the machine’s status.This screen provides access to all the mach

Chapter 18Entering Text 1When you must enter text into the machine, a keyboard appears on the Touchscreen. Press to cycle between letters, numbers a

922Before loading paper 2Load only one size of paper and one type of paper in the paper tray at a time. When loading a different paper size in the tr

Chapter 210When using A4, Letter or Executive size paper:2a Pull Tray #1 completely out of the machine. b Gently press and slide the paper guides (1)

Loading paper 112f Check that the paper is flat in the tray and below the maximum paper mark (1).Overfilling the paper tray may cause paper jams. g Sl

If you must contact Customer ServicePlease complete this information for future reference:Model Number: MFC-J2720, MFC-J5620DW and MFC-J5720DW (Circle

Chapter 212c Gently press and slide the paper guides (1) to fit the paper size. Make sure the triangular mark (2) on the paper guide (1) lines up with

Loading paper 132g Check that the paper is flat in the tray and below the maximum paper mark (1). Overfilling the paper tray may cause paper jams. (MF

Chapter 214i Slowly push Tray #1 completely into the machine.(MFC-J5620DW) (MFC-J2720/J5720DW) j Unfold the paper support flap. k Change the paper siz

Loading paper 152When using A3 or Ledger size paper: 2a Pull Tray #2 completely out of the machine. Rest the tray on a flat surface. b Push the blue s

Chapter 216e Gently load the paper into the paper tray with the printing surface face down.Portrait orientation 2f Gently adjust the paper guides (1)

Loading paper 172i Extend Tray #1 over Tray #2 to prevent printed pages from falling off the output tray.1 Pull Tray #1 out of the machine.2 In the sa

Chapter 218Loading paper in the multi-purpose tray (MP Tray)2Paper size and loading orientation 2The paper size determines the orientation when loadin

Loading paper 192c Lift up the paper support. d Gently press and slide the MP Tray paper guides to the width of the paper you are using. e Fan the sta

Chapter 220g With both hands, gently adjust the MP Tray paper guides to fit the paper. h Pull out the paper support (1) until it locks into place, and

Loading paper 212How to load envelopes: 2a With both hands, use the finger holds to open the upper cover (1) and MP Tray (2).b Slide the manual feed s

iYou can use the following features!High capacity versatile paper handlingYou can load a wide variety of paper types into the trays. Continuous A3 or

Chapter 222e With both hands, gently adjust the manual feed slot paper guides to fit the envelope. f Put one envelope in the manual feed slot until th

Loading paper 232Paper settings 2Set Paper Size and Type 2To get the best print quality, set the machine for the type of paper you are using.You can u

Chapter 224Check Paper setting 2If the Check Paper setting is set to On, the machine displays a message asking if you want to change the paper type an

2533How to load documents3You can send a fax, make copies, or scan from the automatic document feeder (ADF) and from the scanner glass.NOTE(MFC-J2720/

Chapter 326c Adjust the paper guides (1) to fit the width of your documents. d Place your documents face up, top edge first in the ADF until you feel

Loading documents 273How to load documents 3NOTETo use the scanner glass, the ADF must be empty and the ADF document support must be closed. a Lift th

284How to print a document4The machine can receive and print data from your computer. Before you can print from a computer, you must install the print

2955How to copy 5a Do one of the following to load your document: Place the document face up in the ADF.(See Using the ADF on page 25.) Place the do

Chapter 530Paper Type 5If you are copying on a special type of paper, set the machine for the type of paper you are using to get the best print qualit

3166Before scanning 6To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address. I

iiUser's Guides and where to find them1Visit solutions.brother.com/manuals.Which Guide? What's in it? Where is it?Product Safety Guide Read

Chapter 6321Select PDF (*.pdf) from the File Type drop-down list.2 Type a file name for the document.3 Click Folder. You can save the file to the defa

3377PhotoCapture Center operations (PHOTO mode)7Even if your machine is not connected to a computer, you can print photos directly from digital camera

Chapter 734l Press Print Settings to change the paper type and paper size.  Swipe up or down or press a or b to display Paper Type and press it, and

3588Telephone services overview8You can use a range of services and connections with your Brother machine. For more information or advice on setup, se

369How to send a fax 9a Do one of the following: Place the document face up in the ADF. (See Using the ADF on page 25.) Place your document face dow

Sending a fax 379d Enter the fax number.Using the dial pad on the Touchscreen.Using (Address Book) Address BookUsing (Call History) Redial Outgoing

Chapter 938How to store numbers 9Store fax and telephone numbers in your machine's Address Book or create Groups of fax recipients so you can bro

Sending a fax 399How to set your Station ID9Set your machine’s Station ID so that the date and time appear on each fax you send.a Press (Settings).b P

4010Receive Modes 10You must choose a Receive Mode depending on the external devices and telephone services you have on your line.Choose the Receive M

Receiving a fax 4110NOTE(For some countries) If you cannot change the Receive Mode, make sure the Distinctive Ring feature is set to Off. (See Online

iiiThe Online User’s Guide helps you get the most out of your machine. Quicker navigation!• Search box• Navigation index in a separate pane Comprehe

Chapter 1042Receive Mode settings 10Ring Delay 10Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax/Tel mode.

43AAHow to clean and check the machineACleaning the scanner glass Aa Unplug the machine from the electrical socket.b Lift the document cover (1). Clea

44Checking the print quality AIf faded or streaked colours and text appear on your printouts, some of the print head nozzles may be clogged. Check thi

Routine maintenance 45ANOTEWhen a print head nozzle is clogged, the printed sample looks like this. Letter, A4 and Executive A3, Ledger, Legal, Folio,

46i Do one of the following: If you selected Basic alignment, repeat step h for patterns B to H. If you selected Advanced alignment, repeat step h f

47BBIdentifying the problem BFirst, check the following. The machine’s power cord is connected correctly and the machine’s power switch is turned on.

48Error Message Cause ActionB&W 1-sided Print OnlyReplace ink.One or more of the colour ink cartridges have reached the end of their life.You can

Troubleshooting 49BCannot Detect You installed a new ink cartridge too quickly and the machine did not detect it.Take out the new ink cartridge and re

50(MFC-J5620DW)Current Tray #1SettingsCurrent MP TraySettings(MFC-J2720/5720DW)Current Tray #1SettingsCurrent Tray #2SettingsCurrent MP TraySettingsTh

Troubleshooting 51BImage Too Small The size of your photo is too small to trim.Choose a larger image.Ink Absorber Pad FullThe ink absorber box or flus

ivIf you have questions or problems, please take a look at your model’s FAQs. Provides several ways to search Displays related questions for additio

52Ink Low One or more of the ink cartridges are near the end of their life. If one of the colour ink cartridges is near the end of its life and someon

Troubleshooting 53B(MFC-J5620DW)No Paper FedNo Paper Fed [Tray #1]No Paper Fed [MP Tray](MFC-J2720/5720DW)No Paper FedNo Paper Fed [Tray #1]No Paper F

54Out of Memory The machine's memory is full. If a fax-sending or copy operation is in process: Press or Quit or Close and wait until the other

Troubleshooting 55BUnable to Clean XXUnable to Initialize XXUnable to Print XXThe machine has a mechanical problem.—OR—A foreign object, such as a pap

56(MFC-J5620DW)Wrong PaperWrong Paper [Tray #1]Wrong Paper [MP Tray](MFC-J2720/5720DW)Wrong PaperWrong Paper [Tray #1]Wrong Paper [Tray #2]Wrong Paper

Troubleshooting 57BError animations BError animations display step-by-step instructions when paper gets jammed. You can read the steps at your own pac

58c Make sure you have set PC-Fax Receive on the machine.(See Online User’s Guide.) If faxes are in the machine’s memory when you set up PC-Fax Receiv

Troubleshooting 59Bd Close the ADF cover.e Press .IMPORTANTTo avoid document jams, close the ADF cover correctly by pushing it gently in the centre. D

60Printer jam or paper jam BFollow these steps to locate and remove the jammed paper if the Touchscreen displays: Paper Jam [Front] or Paper Jam [Fron

Troubleshooting 61Bg (MFC-J5620DW)Put Tray #1 firmly back in the machine. (MFC-J2720/5720DW)Put Tray #1 and then Tray #2 firmly back in the machine. h

vTable of Contents1 General information... 1How to use the documentation ... 1Symbols and conventions... 1About Brother Utilitie

62IMPORTANT• If paper is jammed under the print head, unplug the machine from the power source, and then move the print head to reach the paper.• If t

Troubleshooting 63Bp Make sure you look carefully inside for jammed paper. If paper is jammed slowly pull it out of the machine. q Close the inside co

64f Open the inside cover (1). g Slowly pull the jammed paper out of the machine. h Close the inside cover and Jam Clear Cover. Make sure the covers a

Troubleshooting 65BIMPORTANT• If paper is jammed under the print head, unplug the machine from the power source, and then move the print head to reach

66Troubleshooting for Wireless LAN setup BWireless LAN report BAfter you configure the wireless LAN settings of the machine, a wireless LAN report wil

Troubleshooting 67BIf you are having difficulty with your machine BIMPORTANTUsing non-Brother supplies may affect the print quality, hardware performa

68Print Quality DifficultiesDifficulty SuggestionsPoor print quality. Check the print quality. (See Checking the print quality on page 44.)Make sure t

Troubleshooting 69BThe machine prints blank pages. Check the print quality. (See Checking the print quality on page 44.)Make sure you are using Brothe

70The printouts are wrinkled.(Windows®) In the printer driver Advanced tab, click Colour Settings and clear Bi-Directional Printing.(Macintosh) In the

Troubleshooting 71BPrinting Received FaxesDifficulty Suggestions Condensed print Horizontal streaks Top and bottom sentences are cut off Missing l

vi10 Receiving a fax ...40Receive Modes ... 40Choose the Receive Mode... 40Using Receive Modes...

72Receiving FaxesDifficulty SuggestionsCannot receive a fax. (Not available in South Africa) Make sure your machine has a dial tone by pressing Hook i

Troubleshooting 73BCannot receive a fax.(continued)If you are using a telephone answering machine (External TAD mode) on the same line as the Brother

74Transmission Verification Report says RESULT:ERROR.There is probably temporary noise or static on the line. Try sending the fax again. If you send a

Troubleshooting 75BCopying DifficultiesDifficulty SuggestionsVertical black lines or streaks appear in copies.Black vertical lines on copies are typic

76Network DifficultiesDifficulty SuggestionsCannot print over the network. Make sure that your machine is powered on and is online and in the Ready mo

Troubleshooting 77BDial Tone detection BWhen sending a fax, by default your machine will wait for a fixed amount of time before it starts to dial the

78Machine Information BChecking the serial number BYou can see the machine’s serial number on the Touchscreen.a Press (Settings).b Press All Settings.

Troubleshooting 79BNOTEUnplug the interface cable before you choose Network or All Settings. How to reset the machine Ba Press (Settings).b Press All

Index80CAAddress Booksetting up ...38ADF (automatic document feeder) ...25Automaticfax receive ...

81CPPaperCheck Paper setting ...24loading ... 9, 14size of document ...

111How to use the documentation1Thank you for buying a Brother product! Reading the documentation will help you make the most of your machine. Symbols

82For Australia Only:Support – For technical support of your Brother Product other than what you can resolve through the User's Guide, please vis

83SuppliesInk The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print head assembly.Service Life o

www.brotherearth.comVisit us on the World Wide Webhttp://www.brother.comThese machines are approved for use in the country of purchase only. Local Bro