Brother MFC-3360C User's Guide

USER’S GUIDEMFC-3360C Version A

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90Transferring your faxes or Fax Journal report BIf the LCD shows: Change Unable XX, Clean Unable XX, Init Unable XX, Print Unable XX or Scan Unable X

Troubleshooting and Routine Maintenance91Transferring Fax Journal report to another fax machineBIf you have not set up your Station ID, you cannot ent

92b Pull out the jammed paper (1).  If you cannot remove the jammed paper from the front side, or the error message still appears on the LCD after yo

Troubleshooting and Routine Maintenance93f Close the Upper Jam Clear Cover. g Push the paper tray firmly back into the machine. While holding the pape

94Routine maintenance BReplacing the ink cartridges BYour machine is equipped with an ink sensor. The ink sensor automatically monitors the level of i

Troubleshooting and Routine Maintenance95e Each colour has its own correct position. Insert the ink cartridge in the direction of the arrow on the lab

96 Brother multifunction machines are designed to work with ink of a particular specification and will work to a level of optimum performance when use

Troubleshooting and Routine Maintenance97d Lift the output paper tray cover and wipe the inside and outside of the paper tray with a soft cloth to rem

98Cleaning the paper pick-up roller Ba Pull the paper tray completely out of the machine.b Unplug the machine from the electrical socket and remove th

Troubleshooting and Routine Maintenance99Checking the print quality BIf faded or streaked colours and text appear on your output, some of the nozzles

Section IGeneral IGeneral Information 2Loading documents and paper 6General setup 16Security features 19

100Checking the printing alignment BYou may need to adjust the printing alignment after transporting the machine if your printed text becomes blurred

Troubleshooting and Routine Maintenance101Packing and shipping the machineBWhen you transport the machine, use the packing materials that came with yo

102 i Pack the printed materials, and additional parts (handset, cords and CD) in the original carton as shown below. Do NOT pack the used ink cartrid

103COn-screen programmingCYour machine is designed to be easy to use with LCD on-screen programming using the menu keys. User-friendly programming hel

104Menu keys CTo access the menu mode:a Press Menu.b Choose an option. Press 1 for General Setup menu. Press 2 for Fax menu. Press 3 for Copy menu.

Menu and Features105Menu Table CThe menu table will help you understand the menu selections and options that are found in the machine's programs.

1061.GeneralSetup(Continued)4.Volume 1.Ring OffLowMed*HighAdjusts the ring volume. 172.Beeper OffLow*MedHighAdjusts the volume level of the beeper.183

Menu and Features1072.Fax 1.Setup Receive(In Fax mode only)1.Ring Delay (Example for Australia)02*0304050607080910Sets the number of rings before the

1082.Fax(Continued)1.Setup Receive(Continued)(In Fax mode only)4.Remote Codes On* (l51, #51)(l91, #91 for New Zealand)OffAllows you to answer all call

Menu and Features1092.Fax(Continued)3.Set Quick-Dial1.One-Touch Dial— Stores One-Touch Dial numbers, so you can dial by pressing only a few keys (and

21Using the documentation1Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. Symbols and c

1102.Fax(Continued)0.Miscellaneous(Continued)3.Faxability(For New Zealand only)OnOff*If you have FaxAbility from Telecom, you can use this function to

Menu and Features1114.Print Reports1.XMIT Verify— — Prints a Transmission Verification Report for your last transmission.552.Help List — — Prints the

112Entering Text CWhen you are setting certain menu selections, such as the Station ID, you may need to enter text into the machine. Most dial pads ha

113DGeneral D1This depends on printing conditions.Specifications DMemory Capacity 16 MB ADF (automatic document feeder) Up to 20 pagesTemperature: 20

114Print media D1Use only transparencies recommended for inkjet printing.2For glossy paper or transparencies, we recommend removing printed pages from

Specifications115Fax D1‘Pages’ refers to the ‘Brother Standard Chart No. 1’ (a typical business letter, Standard resolution, MMR code). Specifications

116Copy D1Based on Brother standard pattern. (Fast mode/Stack Copy) Copy speeds vary with the complexity of the document.Colour/Monochrome Yes/YesDocu

Specifications117Scanner D1Windows® XP in this User’s Guide includes Windows® XP Home Edition, Windows® XP Professional, and Windows® XP Professional

118Printer D1Windows® XP in this User’s Guide includes Windows® XP Home Edition, Windows® XP Professional, and Windows® XP Professional x64 Edition.2O

Specifications119Computer requirements DMinimum System RequirementsComputer Platform & Operating System VersionSupported PC Software FunctionsPC I

General Information31c If the language screen appears, click your language. The CD-ROM main menu will appear. NoteIf this window does not appear, use

120Consumable items DInk The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print head assembly.Ser

121EThis is a comprehensive list of features and terms that appear in Brother manuals. Availability of these features depends on the model you purchas

122ECM (Error Correction Mode)Detects errors during fax transmission and resends the pages of the fax that had an error.Extension phoneA telephone usi

Glossary123Menu mode Programming mode for changing your machine's settings.OCR (optical character recognition)The bundled (ScanSoft® Paperport®SE

124Super Fine resolution392 × 203 dpi. Best for very small print and line art.Temporary settingsYou can choose certain options for each fax transmissi

Index125FAADF (automatic document feeder) ... 6, 22ADF cover ...91Answering machine (TAD) ...

126FFax codeschanging ... 45, 51Fax Receive Code ...44Remote Access Code ...

127Menu Table ...103Mode, enteringCopy ...62Fax ...

128scan ...117setting for next fax ...24Ring Delay, setting ...

For AustraliaWarranty – For details about the warranty on your Brother Product, please visit: www.brother.com.auRepair – For warranty service for your

Chapter 14Control panel overview 1MFC-3360C 11 Power SaveLets you put the machine into Power Save mode.2 LCD (liquid crystal display)Displays message

Visit us on the World Wide Webhttp://www.brother.comThis machine is approved for use in the country of purchase only. Local Brother companies ortheir

General Information518 Menu keys: MenuLets you access the menu to program your settings into the machine. a Search/Speed DialLets you look up and di

62Loading documents 2You can send a fax, make copies, and scan from the ADF (automatic document feeder).Using the ADF 2The ADF can hold up to 20 pages

Loading documents and paper72Scanning area 2The scannable area depends on the settings in the application you are using. The figures below show the ar

Chapter 28Recommended media 2To get the best print quality, we suggest using Brother paper. (See table below.)If Brother paper is not available in you

Loading documents and paper92Choosing the right media for the paper tray 2Paper type and size for each operation 2Paper Type Paper Size UsageFax Copy

If you need to call Customer ServicePlease complete the following information for future reference:Model Number: MFC-3360CSerial Number:1

Chapter 210Paper weight, thickness and capacity for paper tray 21Up to 50 sheets for Legal size paper 80 g/m2 (20 lb).Up to 100 sheets of 80 g/m2 (20

Loading documents and paper112Loading paper, envelopes and other media2Loading paper and other media 2a Pull the paper tray completely out of the mac

Chapter 212e Gently put the paper into the paper tray print side down and top edge first.Check that the paper is flat in the tray. f Gently adjust the

Loading documents and paper132Loading envelopes and post cards 2Loading envelopes 2 Use envelopes that weigh from 75 to 95 g/m2 (20 to 25 lb). Some

Chapter 214If you have problems when printing on envelopes, try the following suggestions:2a Open the envelope flap.b Make sure the open flap is eithe

Loading documents and paper152Printable Area 2The printable area depends on the settings in the application you are using. The figures below show the

163Power Save mode 3When the machine is idle, you can put the machine into Power Save mode by pressing the Power Save key. You can still receive telep

General setup173Mode Timer 3The machine has three temporary mode keys on the control panel: Fax, Scan, and Copy. You can change the amount of time the

Chapter 318Beeper Volume 3When the choose is on, the machine will beep when you press a key, make a mistake or after you send or receive a fax.You can

1944TX Lock 4TX Lock lets you prevent unauthorized access to the machine.While TX Lock is On, the following operations are available: Receiving faxes

iApproval Information and Compilation and Publication NoticeTHIS EQUIPMENT IS DESIGNED TO WORK WITH A TWO WIRE ANALOGUE PSTN LINE FITTED WITH THE APPR

Chapter 420Turning the TX Lock on/off 4Turning TX Lock on 4a Press Menu, 2, 0, 1.b Press a or b to choose Set TX Lock.Press OK.c Enter the registered

Section IIFax IISending a fax 22Receiving a Fax 28Telephone and External devices 33Dialling and storing numbers 46Remote fax options 50Printing Report

225Entering Fax mode 5To enter fax mode, press (Fax), and the key will glow green.Faxing from the ADF 5a Make sure you are in Fax mode .b Put the d

Sending a fax235• If the memory is full, press Stop/Exit to stop the job. If more than one page has been scanned, press Mono Start to send the portion

Chapter 524Contrast 5If your document is very light or very dark, you may want to change the contrast. For most documents the default setting Auto can

Sending a fax255Dual access (Monochrome only) 5You can dial a number and start scanning the fax into memory—even when the machine is sending from memo

Chapter 526Delayed Faxing (Monochrome only) 5During the day you can store up to 50 faxes in the memory to be sent within 24-hours. These faxes will be

Sending a fax275Sending a fax manually 5Manual transmission lets you hear the dialling, ringing and fax-receiving tones while sending a fax.a Make sur

286Receive modes 6You must choose a receive mode depending on the external devices and telephone services you have on your line.Choosing the Receive M

Receiving a Fax296Using receive modes 6Some receive modes answer faxes automatically (Fax Only and Fax/Tel). You may want to change the ring delay bef

iiTable of ContentsSection I General1 General Information 2Using the documentation ...

Chapter 630Receive mode settings6Ring Delay 6The Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax/Tel mode.a

Receiving a Fax316Fax Detect 6If Fax Detect is On (default setting): 6The machine receives fax calls automatically, even if you lift the handset of an

Chapter 632Receiving faxes into memory 6As soon as the paper tray becomes empty during fax reception, the screen will display No Paper Fed, asking you

3377Voice Operations 7Voice calls can be made either with the handset, an extension or external telephone, and by dialling manually or by using Quick

Chapter 734Do you have Voice Mail? 7If you have Voice Mail on the phone line that you will install your new machine on, there is a strong possibility

Telephone and External devices357How does Telstra® FaxStream® Duet® Work?7Incoming calls to the voice number, will have the standard ring pattern of l

Chapter 736Caller ID 7Caller ID is a telephone service that allows the subscriber to see a display of the caller’s phone number or name as the telepho

Telephone and External devices377Viewing Caller ID List 7a Press Menu, 2, 0, 4. 0.Miscellaneous 4.Caller IDb Press a or b to choose Display#.Press OK.

Chapter 738How Does FaxAbility Work? 7Your telephone number will have the standard ring pattern of long, long tone, while the new number will have a r

Telephone and External devices397Advantages of Caller ID 7For BusinessAll businesses profit from a quicker response to customer calls. Businesses that

iiiSection II Fax5 Sending a fax 22Entering Fax mode ...22F

Chapter 740d When the printing has finished, press Stop/Exit.NoteIf you use the Caller ID for Dial back;• Please be sure that you use appropriate dial

Telephone and External devices417Registering the Distinctive Ring pattern7Very Important!After you have set the Distinctive Ring feature to on, the re

Chapter 742Viewing Caller ID List 7Your machine stores information for the last thirty calls in the Caller ID list. You can view or print this list. W

Telephone and External devices437Improper Setup Do not connect a TAD elsewhere on the same phone line. Connections 7The external TAD must be connected

Chapter 744External and extension phones7Connecting an external or extension telephone 7You can connect a separate telephone to your machine as shown

Telephone and External devices457Changing the remote codes 7If you want to use Remote Activation, you have to turn on the remote codes. (The default s

468How to Dial 8Manual dialling 8Press all of the digits of the fax number. One-Touch Dialling 8Press the One-Touch key that stores the number you wan

Dialling and storing numbers478Search 8You can search for names you have stored in the One-Touch and Speed-Dial memories. Press Search/Speed Dial and

Chapter 848Storing One-Touch Dial numbers 8Your machine has 5 One-Touch keys where you can store 10 fax or phone numbers for automatic dialling. To ac

Dialling and storing numbers498Setting up Groups for broadcasting 8If you regularly want to send the same fax message to many fax numbers you can set

iv7 Telephone and External devices 33Voice Operations ...

509Remote fax options are not available for colour fax.You can only use one remote fax option at a time.Fax Forwarding 9The fax forwarding feature let

Remote fax options519Changing Remote Fax Options9If received faxes are left in your machine's memory when you change the remote fax options, the

Chapter 952Using your Remote Access Code 9a Dial your fax number from a telephone or another fax machine using touch tone.b When your machine answers,

Remote fax options539Changing your Fax Forwarding number 9You can change the default setting of your fax forwarding number from another telephone or f

Chapter 954Remote fax commands 9Follow the commands below to access features when you are away from the machine. When you call the machine and enter y

551010Fax reports 10You need to set up the Transmission Verification Report and Journal Period using the Menu key.Transmission Verification Report 10Y

Chapter 1056Reports 10The following reports are available: How to print a report 10a Press Menu, 4.b Choose one of the options below: Press a or b to

571111Polling lets you set up your machine so other people can receive faxes from you, but they pay for the call. It also lets you call somebody else’

Chapter 1158Setup for delayed polling receive 11Delayed polling lets you set the machine to begin polling receive at a later time. You can only set up

Polling5911Polled transmit (Monochrome only)11Polled Transmit is when you set up your machine to wait with a document so another fax machine can call

v9 Remote fax options 50Fax Forwarding...50Fax Storag

Chapter 1160

Section IIICopy IIIMaking copies 62

6212How to copy 12Entering Copy mode 12Press (Copy) to enter Copy mode. The default setting is Fax Mode. You can change the number of seconds or minut

Making copies6312Copy options 12When you want to quickly change the copy settings temporarily for the next copy, use the Copy Options. The machine re

Chapter 1264Changing copy speed and quality 12You can choose from a range of quality settings. The default setting is Normal.To temporarily change the

Making copies6512e Choose one of the options below: Use a or b to choose the enlargement or reduction ratio you want. Press OK. Use a or b to choose

Chapter 1266Sorting copies using the ADF (Monochrome only) 12You can sort multiple copies. Pages will be stacked in the order 1 2 3, 1 2 3, 1 2 3, and

Making copies6712Paper options 12Paper type 12If you are copying on special paper, be sure to select the type of paper you are using so you will get t

Chapter 1268

Section IVSoftware IVSoftware features 70

viSection IV Software13 Software features 70How to read the HTML User’s Guide...70Sect

7013The CD-ROM includes the Software User’s Guide for features available when connected to a computer (for example, printing and scanning). The guide

Section VAppendixes VSafety and Legal 72Troubleshooting and Routine Maintenance 83Menu and Features 103Specifications 113Glossary 121

72AChoosing a location APut your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a teleph

Safety and Legal73To use the machine safely APlease keep these instructions for later reference and read them before attempting any maintenance.WARNIN

74 DO NOT put your hands on the edge of the machine under the panel cover or touch the document feed rollers. Doing this may cause injury. DO NOT pu

Safety and Legal75 DO NOT touch the area shaded in the illustration. Doing this may cause injury. When moving the machine you must lift it from the

76WARNING • Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telep

Safety and Legal77Important Information for Australia AImportant safety instructions A1 Read all of these instructions.2 Save them for later reference

78 If the product has been exposed to rain or water. If the product does not operate normally when the operating instructions are followed. Adjust o

Safety and Legal7913 Do not place this product on an unstable surface, stand, or table. The product may fall, causing serious damage to the product.14

viiC Menu and Features 103On-screen programming...103Menu table...

8025 Note that some telephones are not compatible with this unit and dialling errors may result if the two devices are used together in other than qui

Safety and Legal8114 Never push objects of any kind into this product through cabinet slots, since they may touch dangerous voltage points or short ou

82Legal limitations for copying AIt is an offence to make reproductions of certain items or documents with the intent to commit fraud. This memorandum

83BTroubleshooting BIf you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be

84Printed text or images are skewed. Make sure the paper is loaded properly in the paper tray and the paper side guide is adjusted correctly. (See Loa

Troubleshooting and Routine Maintenance85Printing Received FaxesDifficulty SuggestionsCondensed print and white streaks across the page or the top and

86Sending FaxesDifficulty SuggestionsCannot send a fax Check all line cord connections. Make sure that the Fax key is illuminated. (See Entering Fax

Troubleshooting and Routine Maintenance87Menu Setting DifficultyDifficulty SuggestionsThe machine beeps when you try to access the Setup Receive menu.

88Error messages BAs with any sophisticated office product, errors may occur. If this happens, your machine identifies the error and shows an error me

Troubleshooting and Routine Maintenance89Ink Empty One or more of the ink cartridges is empty. The machine will stop all print operations. While memor