Brother FAX 2820 User's Guide

USER’S GUIDEFAX-2820FAX-2920MFC-7220MFC-7225NVersion C

viii4Setup ReceiveBasic receiving operations...4-1Choosing the Receive

Troubleshooting and routine maintenance11 - 1511Improving the print qualityExamples of poor print quality RecommendationFaintCheck the machine’s envir

Chapter 1111 - 16White Spots on black text and graphics at 78.5 mm (3.1 in.) intervalsBlack Spots at 78.5 mm (3.1 in.) intervalsCleaning the drum unit

Troubleshooting and routine maintenance11 - 1711Black toner marks across the pageMake sure that you use paper that meets our specifications. (See Abou

Chapter 1111 - 18Curl or waveCheck the paper type and quality. High temperatures and high humidity will cause paper to curl.If you don’t use the machi

Troubleshooting and routine maintenance11 - 1911CompatibilityIf you are having difficulty sending or receiving a fax due to possible interference on t

Chapter 1111 - 209Pack the drum unit and toner cartridge assembly, AC power cord, telephone line cord, ADF document output support flap and printed ma

Troubleshooting and routine maintenance11 - 21112Wipe the outside of the machine with a soft cloth to remove dust.3Remove any paper that is in the pap

Chapter 1111 - 222Open the front cover and pull out the drum unit and toner cartridge assembly.3Gently clean the laser scanner window by wiping it wit

Troubleshooting and routine maintenance11 - 2311Cleaning the corona wireWe recommend placing the drum unit and toner cartridge assembly on a cloth or

Chapter 1111 - 24How to replace the toner cartridge1Open the front cover and pull out the drum unit and toner cartridge assembly. 2Hold down the lock

ix7Printing reportsFax settings and activity ...7-1Customizing the

Troubleshooting and routine maintenance11 - 25114Gently rock the toner cartridge from side to side five or six times to distribute the toner evenly in

Chapter 1111 - 267Clean the primary corona wire inside the drum unit by gently sliding the blue tab from right to left several times. Return the blue

Troubleshooting and routine maintenance11 - 27111Open the front cover and pull out the drum unit and toner cartridge assembly. 2Hold down the lock lev

Chapter 1111 - 285Reinstall the drum unit and toner cartridge assembly in the machine.6Do not close the front cover.7Press Options.To confirm you are

Troubleshooting and routine maintenance11 - 2911Checking the Drum LifeYou can view the machine’s drum life on the LCD.1For FAX-2820, FAX-2920 and MFC-

A - 1ATelephone Service for AustraliaTelstra® FaxStream® Duet® (Distinctive Ringing)Telstra® FaxStream® Duet® is an enhanced Public Switched Telephone

Appendix AA - 2How does Telstra® FaxStream® Duet® Work?Incoming calls to the voice number, will have the standard ring pattern of long, long tone, fol

A - 3How Does the Caller ID Work?The Caller ID Appears on the Display When Your Telephone RingsAs your telephone rings, the display shows you the call

Appendix AA - 4Telephone Service for New ZealandFaxAbilityFaxAbility is a service offered by Telecom that allows you to have an additional number on o

A - 5How to Turn FaxAbility OFF or ONThe FaxAbility function is designed to accommodate the FaxAbility service provided by Telecom. To change the sett

x11Troubleshooting and routine maintenanceTroubleshooting...

Appendix AA - 6How Does the Caller ID Work?The Caller ID Appears on the Display When Your Telephone RingsAs your telephone rings, the display shows yo

A - 7Telephone Service for Some CountriesDistinctive Ringing (For Singapore and Hong Kong)This machine feature lets you use the Distinctive Ringing su

Appendix AA - 8Viewing Caller ID ListCaller ID memory stores information for up to thirty calls; when the thirty-first call comes in, information abou

A - 9Using a cordless external handsetIf the base unit of the cordless telephone is connected (see page A-10) and you typically carry the cordless han

Appendix AA - 10Connecting an external device to your machineConnecting an external telephoneYou can connect a separate telephone to your machine as s

A - 11ConnectionsThe external TAD must be connected as shown in the previous illustration.1Set your external TAD to one or two rings. (The machine’s R

B - 1BOn-screen programmingYour machine is designed to be easy to use with LCD on-screen programming using the navigation keys. User-friendly programm

B - 2Navigation keysYou can access the menu mode by pressing Menu/Set.When you enter the menu, the LCD scrolls.Press 1 for General Setup menu—OR—Press

Appendix BB - 3Main Menu Submenu Menu Selections Options Descriptions Page1. General Setup1. Mode Timer(FAX-2820 and FAX-2920 only)— 5 Mins2 Mins1 Min

B - 41. General Setup(Continued)5. Clock Change— To Summer TimeTo Winter TimeChanges for Daylight Savings Time automatically.2-66. Ecology 1. Toner Sa

xiHow Does the Caller ID Work?... A-6The Caller ID Appears on the Display When Your

Appendix BB - 52. Fax(Continued)1. Setup Receive(In Fax mode only)(Continued)5. Auto ReductionOnOffReduces the size of incoming faxes.4-46. Memory Rec

B - 62. Fax(Continued)2. Setup Send(In Fax mode only)(Continued)7. Coverpg SetupOffOnNext Fax:OnNext Fax:OffPrint SampleAutomatically sends a Cover Pa

Appendix BB - 72. Fax(Continued)5. Remote Fax Opt1.Forward/StoreOffFax ForwardFax StoragePC Fax Receive*(*MFC-7220 and MFC-7225N only)Sets the machine

B - 82. Fax(Continued)0.Miscellaneous(Continued)2. Distinctive(Not available in New Zealand)OnOffUse with phone company distincive ringing service. Al

Appendix BB - 95. LAN(MFC-7225N only)1. Setup TCP/IP1. BOOT Method AutoStaticRARPBOOTPDHCPYou can choose the BOOT method that best suits your needs.Se

B - 104. Machine Info.(FAX-2820, FAX-2920 and MFC-7220)1. Serial No. — — Lets you check the serial number of your machine.11-282. Page Counter— TotalC

Appendix BB - 11Entering TextWhen you are setting certain menu selections, such as the Station ID, you may need to type text into the machine. Most of

G - 1GGlossaryADF (automatic document feeder)Documents can be placed in the ADF and scanned one page at a time automatically.Auto ReductionReduces the

GlossaryG - 2ECM (Error Correction Mode)Detects errors during fax transmission and resends the pages of the fax that had an error.Extension phoneA tel

G - 3OCR (optical character recognition) (MFC-7220 and MFC-7225N only)The bundled ScanSoft® OmniPage® software application converts an image of text t

xiiOptional External Wireless Print/Scan Server (NC-2200w) (For MFC-7220 and MFC-7225N only)...

GlossaryG - 4Station IDThe stored information that appears on the top of faxed pages. It includes the sender’s name and fax number.Super Fine resoluti

S - 1SProduct descriptionGeneralSpecificationsMemory Capacity 8 MB (FAX-2820)16 MB (FAX-2920 and MFC-7220)32 MB (MFC-7225N)Automatic Document Feeder (

SpecificationsS - 2DimensionsWeight Without Drum/Toner Unit:7.35 kg (16.2 lb) Noise Operating: 53 dB A or lessStandby: 30 dB A or lessTemperature Op

S - 3Print mediaCopyPaper Input Paper Tray Paper type:Plain paper, Recycled paper or Transparencies 1 Paper size:A4, Letter, Legal 2, Executive, A5,

SpecificationsS - 4FaxCompatibility ITU-T Group 3Coding System MH/MR/MMR/JBIG* (*not available for FAX-2820 and MFC-7220)Modem Speed Automatic Fallbac

S - 5Scanner (MFC-7220 and MFC-7225N only)PrinterColour/Monochrome MonochromeTWAIN Compliant Yes (Windows® 98/98SE/Me/2000 Professional/XP/Windows NT®

SpecificationsS - 6InterfacesNoteYour machine has a USB 2.0 Full-speed interface. This interface is compatible with Hi-Speed USB 2.0; however, the max

S - 7Computer requirementsMinimum System RequirementsComputer Platform & Operating System VersionProcessor Minimum Speed Minimum RAMRecommended RA

SpecificationsS - 8Consumable itemsNoteToner life expectancy will vary depending upon the type of average print job.NoteThere are many factors that de

S - 9Optional External Wireless Print/Scan Server (NC-2200w) (For MFC-7220 and MFC-7225N only)NoteYou can assign the Scan key to only one networked co

1 - 11Using this GuideThroughout this Guide you will see special symbols alerting you to important warnings, notes and actions. Special fonts identify

SpecificationsS - 10Optional External Print Server (NC-2100p)(For MFC-7220 only)NC-2100p External Print Server (Optional)Connecting the optional Exter

I - 1IAAccess codes, storing and dialing ... 5-4ADF (automatic document feeder) ...1-7ADF cover ...

IndexI - 2FFax codeschanging ... 6-4, A-9Fax Receive Code ...A-8Remote Access Code ..

I - 3Phone lineconnections ...A-11difficulties ...11-10Polling ...

IndexI - 4paper handling ... 11-13phone line ... 11-19printer difficulties ...

R - 1RIf you plan to receive fax messages while away from your machine, carrying the Remote Retrieval Access Card printed below will serve as a conven

R - 2Press Menu/Set, 2, 5, 2fax number where you want your fax messages forwardedfollowed by .Program Fax Forwarding Number, press 4. Enter th

This machine is approved for use in the country of purchase only, local Brother companies or their dealers will only support machines purchased in the

Introduction1 - 21Choosing a locationPlace your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the machin

Chapter 11 - 3How to access the complete User’s Guide (MFC-7220 and MFC-7225N only)This User’s Guide does not contain all the information about the ma

Introduction1 - 41To view Documentation (For Macintosh®)1Turn on your Macintosh®. Insert the Brother CD-ROM labelled Macintosh® into your CD-ROM drive

Chapter 11 - 5Control panel overviewFAX-2820 and FAX-2920 have the same keys.*Recall: Australia and New Zealand onlyMFC-7220 01/01 00:00 Fax*01/01 00:

If you need to call Customer ServicePlease complete the following information for future reference:Model Number: FAX-2820, FAX-2920, MFC-7220 and MFC-

Introduction1 - 611 One-Touch KeysThese 10 keys give you instant access to 10 (MFC-7220 and MFC-7225N) or 20 (FAX-2820 and FAX-2920) previously stored

Chapter 11 - 7Load documentYou can send a fax, make copies, and scan from the ADF (automatic document feeder).NoteThe scan feature is not available fo

Introduction1 - 81About paperRecommended paperTo get the best print quality, we suggest using paper that meets the conditions mentioned below. Paper

Chapter 11 - 9Paper capacity of the paper traysCAUTIONDo not use the following types of paper or envelopes, they may cause a paper jam and damage your

Introduction1 - 101How to load paperTo load paper or other media in the paper tray1Pull the paper tray completely out of the machine.2While pressing t

Chapter 11 - 11NoteWhen you put paper in the paper tray, please remember the following: Check that the paper is flat in the tray and below the maximum

Introduction1 - 121To load paper or other media in the manual feed slotYou can load envelopes and special print media one at a time into this slot. Us

Chapter 11 - 13About fax machinesFax tones and handshakeWhen someone is sending a fax, the fax machine sends fax calling tones (CNG tones). These are

2 - 122Initial setupSetting the Date and TimeWhen the machine is not in use it will display the date and time. If you set up the Station ID, the date

Chapter 22 - 2Setting the Station IDYou should store your name or company name and fax number so they print on all fax pages you send.It is important

iTHIS EQUIPMENT IS DESIGNED TO WORK WITH A TWO WIRE ANALOGUE PSTN LINE FITTED WITH THE APPROPRIATE CONNECTOR.APPROVAL INFORMATIONBrother advises that

Getting started2 - 32General SetupSetting the Mode Timer (FAX-2820 and FAX-2920 only)The machine has two temporary mode keys on the control panel: Fax

Chapter 22 - 4Setting the Paper TypeTo get the best print quality, set the machine for the type of paper you are using.1Press Menu/Set, 1, 2.2Press ▲

Getting started2 - 52Setting the Ring VolumeYou can turn the ring Off or you can select the ring volume level.1Press Menu/Set, 1, 4, 1.2Press ▲ or ▼ t

Chapter 22 - 6Setting the Clock ChangeYou can set the machine to change automatically for Daylight Savings Time. It will reset itself forward one hour

Getting started2 - 72Setting the LCD ContrastYou can change the contrast to help the LCD look lighter or darker.1Press Menu/Set, 1, 7.2Press ▲ or ▼ to

Chapter 22 - 8Setting up the passwordNote If you have already set the password and want to change it, please see Changing the TX Lock password below.

Getting started2 - 92Memory Security (FAX-2920 and MFC-7225N only)Memory Security lets you prevent unauthorized access to the machine. You will not be

Chapter 22 - 10Turning Memory Security on1Press Menu/Set, 1, 8, 1. 2Press ▲ or ▼ to select Set Security.Press Menu/Set.3Enter the registered four-digi

Getting started2 - 1121Press Menu/Set, 1, 8, 2.2Enter a four-digit number for the password.Press Menu/Set.If you are entering the password for the fir

3 - 13How to enter Fax modeBefore sending faxes or changing fax send or receiving settings, make sure (Fax) is illuminated in green. If it is not, p

iiSafety precautionsWe use the following icons throughout this User’s Guide.To use the machine safelyPlease keep these instructions for later referenc

Setup Send3 - 23Speed-DiallingPress Search/Speed Dial, #, and then the three digit Speed-Dial number. (See Storing Speed-Dial numbers on page 5-2.)Not

Chapter 33 - 3Fax RedialIf you are sending a fax manually and the line is busy, press Redial/Pause, and then press Start to try again. If you want to

Setup Send3 - 43Out of Memory messageIf you get an Out of Memory message while scanning the first page of a fax, press Stop/Exit to cancel the fax. If

Chapter 33 - 5ContrastIf your document is very light or very dark, you may want to change the contrast.Use Light to send a light document. Use Dark to

Setup Send3 - 63Dual AccessYou can dial a number, and begin scanning the fax into memory—even when the machine is sending from memory, receiving faxes

Chapter 33 - 7BroadcastingBroadcasting is when the same fax message is automatically sent to more than one fax number. You can include Groups, One-Tou

Setup Send3 - 83Checking job statusCheck which jobs are still waiting in the memory to be sent. (If there are no jobs, the LCD shows No Jobs Waiting.)

Chapter 33 - 9Advanced sending operationsComposing the electronic Cover PageThe Cover Page is sent to the receiving party’s machine. Your Cover Page i

Setup Send3 - 1035Press ▲ or ▼ to select one of the standard or your own comments.Press Menu/Set.6Enter two digits to show the number of pages you are

Chapter 33 - 11Delayed Fax During the day you can store up to 50 faxes in the memory to be sent within 24 hours. These faxes will be sent at the time

iiiAfter you use the machine, some internal parts are extremely HOT! To prevent injures, be careful not to put your fingers in the area shown in the i

Setup Send3 - 123Setup for Polled Transmit (Standard)Polled Transmit is when you set up the machine to wait with a document so another fax machine can

Chapter 33 - 13Setup for Polled Transmit with Secure CodePolled Transmit with Secure Code is a way to keep documents from falling into the wrong hands

4 - 144Basic receiving operationsChoosing the Receive Mode There are four different Receive Modes for your machine. You can choose the mode that best

Chapter 44 - 2To select or change your Receive Mode1Press Menu/Set, 0, 1.2Press ▲ or ▼ to select Fax Only, Fax/Tel, External TAD or Manual.Press Menu/

Setup Receive4 - 34Setting the F/T Ring Time (Fax/Tel mode only)If you set the Receive Mode to Fax/Tel, you’ll need to decide how long the machine wil

Chapter 44 - 4Printing a reduced incoming fax (Auto Reduction)If you choose On, the machine automatically reduces an incoming fax to fit on one page o

Setup Receive4 - 54Reception into memory As soon as the paper tray becomes empty during fax reception, the screen will display No Paper Fed; please pu

Chapter 44 - 6Secure PollingSecure Polling is a way to keep the documents from falling into the wrong hands while the other fax machine is set up for

Setup Receive4 - 74Sequential PollingThe machine can request documents from several fax machines in a single operation. You just specify several desti

5 - 15Storing numbers for easy diallingYou can set up your machine to do following types of easy dialling: One-Touch, Speed-Dial and Groups for Broadc

ivQuick Reference GuideSending FaxesAutomatic Transmission1If it is not illuminated in green, press (Fax).2Load your document. 3Enter the fax number

Quick-Dial numbers and dialling options5 - 25Storing Speed-Dial numbersYou can store Speed-Dial numbers, so that when you dial you will only have to p

Chapter 55 - 3Setting up Groups for BroadcastingGroups, which can be stored on a One-Touch key or a Speed-Dial location, allow you to send the same fa

Quick-Dial numbers and dialling options5 - 45Dialling optionsAccess codes and credit card numbersSometimes you may want to choose from several long di

6 - 16Setting Remote Fax OptionsNote You can only use one remote fax option at a time: Fax Forwarding—OR—Fax Storage—OR—PC FAX Receive*—OR—Off.*MFC-72

Remote Fax Options6 - 26Setting PC Fax Receive (MFC-7220 and MFC-7225N only)If you select PC Fax Receive, your machine will temporarily store your rec

Chapter 66 - 3Turning off Remote Fax Options1Press Menu/Set, 2, 5, 1.2Press ▲ or ▼ to select Off.Press Menu/Set.3Press Stop/Exit.NoteIf you set the re

Remote Fax Options6 - 46Setting your Remote Access CodeThe remote access code lets you access the Remote Retrieval features when you are away from you

Chapter 66 - 5Remote commandsFollow the commands below to access features when you are away from the machine. When you call the machine and enter your

Remote Fax Options6 - 66Retrieving fax messagesYou can call your machine from any touch tone phone and have your fax messages sent to a fax machine.1D

7 - 17Fax settings and activityYou need to set up the Transmission Verification Report and Journal Period in the menu table.Press Menu/Set, 2, 4, 1.—O

vUsing Search1If it is not illuminated in green, press (Fax).2Load your document.3Press Search/Speed Dial, and then enter the first letter of the nam

Printing reports7 - 27Setting the Journal PeriodYou can set the machine to print a journal at specific intervals (every 50 faxes, 6, 12 or 24 hours, 2

8 - 18‘Using the machine as a copierYou can use your machine as a copier, making up to 99 copies at a time.Enter Copy modeBefore making copies, make s

Making copies8 - 28Making multiple copies1Press (Copy) to illuminate it in green.2Load your document.3Use the dial pad to enter the number of copies

Chapter 88 - 3Changing the temporary copy settingsUse the Options key to quickly set the following copy settings temporarily for the next copy.NoteThe

Making copies8 - 48Enlarging or reducing the image copiedYou can select the following enlargement or reduction ratios.Auto sets the machine to calcula

Chapter 88 - 5QualityYou can select the copy quality. The default setting is Auto.1Press (Copy) to illuminate it in green.2Load your document.3Use th

Making copies8 - 68Making N in 1 copies (Page Layout) You can reduce the amount of copies by using the N in 1 copy feature. This allows you to copy tw

Chapter 88 - 7Changing the default copy settingsYou can save the quality and contrast settings you use most often by setting them as default. These se

9 - 199The User’s Guide on the CD-ROM includes the Software and Network User’s Guides* for features available when connected to a computer (for exampl

10 - 110IEC 60825-1 SpecificationThis machine is a Class 1 laser product as defined in IEC 60825-1 specifications. The label shown below is attached i

viTable of Contents1IntroductionUsing this Guide ...1-1

Important information10 - 210Important Information for AustraliaIMPORTANT-For Your SafetyTo ensure safe operation the three-pin plug supplied must be

Chapter 1010 - 3ADo not place anything in front of the machine that will block received faxes. Do not place anything in the path of received faxes.BDo

Important information10 - 4109This equipment should not be used under any circumstances which may constitute a nuisance to other Telecom customers.0No

Chapter 1010 - 5NWhere it is necessary to dial prefix digits, such as a Caller Display override code (“0196” or “0197”), this unit will have to be use

Important information10 - 6109This product is equipped with a 2-wire grounding type plug or a 3-wire grounding type plug (Only for Singapore, Malaysia

Chapter 1010 - 7TrademarksThe Brother logo is a registered trademark of Brother Industries, Ltd.Brother is a registered trademark of Brother Industrie

11 - 11111Troubleshooting Error messages As with any sophisticated office product, errors may occur. If this happens, your machine identifies the prob

Chapter 1111 - 2Drum Error The drum unit needs to be cleaned. See Cleaning the drum unit on page 11-16.Fail to Warm up The fuser unit is too cold. (Fo

Troubleshooting and routine maintenance11 - 311No cartridge The toner cartridge and drum unit assembly is not installed or is not installed properly.R

Chapter 1111 - 4Unable to Init. (Initialize)Unable to PrintUnable to ScanThe machine has a mechanical problem.(For FAX-2920 and MFC-7225N)Turn off the

viiTurning TX Lock off ...2-8Memory Security (FAX-2920 and MFC-7225N o

Troubleshooting and routine maintenance11 - 511Checking if the machine has faxes in its memory1Press Menu/Set, 9, 0, 1.2If the LCD shows No Data, ther

Chapter 1111 - 6Document jams If the document is jammed, follow the steps below.Documents can jam if they are not inserted or fed properly, or if they

Troubleshooting and routine maintenance11 - 7113Open the front cover. 4Pull out the drum unit and toner cartridge assembly. The jammed paper may be pu

Chapter 1111 - 8Paper is jammed at the back of the machine1Open the front cover. 2Pull out the drum unit and toner cartridge assembly.3Open the back c

Troubleshooting and routine maintenance11 - 911Paper is jammed inside the drum unit and toner cartridge assembly1Open the front cover.2Pull out the dr

Chapter 1111 - 10If you are having difficulty with your machineIf you think there is a problem with the way your faxes look, make a copy first. If the

Troubleshooting and routine maintenance11 - 1111Transmission Verification Report says ‘RESULT:NG’ or ‘RESULT:ERROR’.There is probably temporary noise

Chapter 1111 - 12Printer Difficulties The machine does not print. Please make sure:• The machine is plugged in and the power switch is turned On. (See

Troubleshooting and routine maintenance11 - 1311Scanning Difficulties (MFC-7220 and MFC-7225N only)TWAIN errors appear while scanning.Make sure the Br

Chapter 1111 - 14Print Quality DifficultiesPrinted pages are curled. Low quality thin or thick paper can cause this problem. Make sure you select the