Brother MFC 7460DN User Manual download pdf (Page 75)

Troubleshooting

I cannot complete the wireless network setup configuration.

Question Interface Solution

Are your security settings

(SSID/Network Key)

correct?

wireless  Reconfirm and choose the correct security settings.

• The manufacturer’s name or model no. of the WLAN access

point/router may be used as the default security settings.

• See the instructions supplied with your WLAN access point/router for

information on how to find the security settings.

• Ask the manufacturer of your WLAN access point/router or ask your

Internet provider or network administrator.

 For information on what the SSID and Network Key are, see SSID,

Network Key and channels in the Safety and Legal.

Are you using MAC address

filtering?

wireless Confirm the MAC address of the Brother machine is allowed in the filter. You

can find the MAC address from Brother machine’s control panel. (See

Function table and default factory settings on page 38.)

Is your WLAN access

point/router in a stealth

mode? (not broadcasting

the SSID)

wireless  You should type the correct SSID name or Network Key by hand.

 Check the SSID name or the Network Key in the instructions supplied

with your WLAN access point/router and reconfigure the wireless

network setup. (For more information, see Configuring your machine

when the SSID is not broadcast on page 17.)

I have checked and tried all

of the above, but still cannot

complete the wireless

configuration. Is there

anything else I can do?

wireless Use the Network Connection Repair Tool. See The Brother machine cannot

print or scan over the network. The Brother machine is not found on the

network even after the successful installation. on page 71.

The Brother machine is not found on the network during the MFL-Pro Suite installation.

Question Interface Solution

Are you using security

software?

wired/

wireless

 Choose to search for the Brother machine again on the installer dialog.

 Allow access when the alert message of the security software appears

during the MFL-Pro Suite installation.

 For more information about security software, see I’m using security

software. on page 73.

Is your Brother machine

placed too far from the

WLAN access point/router?

wireless Place your Brother machine within about 1 meter (3.3 feet) from the WLAN

access point/router when you configure the wireless network settings.

Are there any obstructions

(walls or furniture, for

example) between your

machine and the WLAN

access point/router?

wireless Move your Brother machine to an obstruction-free area, or closer to the

WLAN access point/router.

Is there a wireless

computer, Bluetooth

supported device,

microwave oven or digital

cordless phone near the

Brother machine or the

WLAN access point/router?

wireless Move all the devices away from the Brother machine or WLAN access

point/router.

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Brother MFC 7460DN User Manual Page 75

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