Brother MFC 7840W User Manual download pdf (Page 124)

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Overview 13

This chapter explains how to resolve typical network problems you may encounter when using the machine.

If, after reading this chapter, you are unable to resolve your problem, please visit the Brother Solutions Center

at: http://solutions.brother.com

This chapter is divided into the following sections:

 General problems

 Network print software installation problems

 Printing problems

 Scanning and PC Fax problems

 Protocol-specific troubleshooting

 Wireless network specific troubleshooting

General problems 13

CD-ROM is inserted, but does not start automatically 13

If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM.

In this case, execute start.exe in the root directory of the CD-ROM.

My computer cannot find the machine/print server

I cannot make a necessary connection to the machine/print server.

My machine/print server does not appear in the window of Remote Setup, BRAdmin Light or

BRAdmin Professional

 For Windows

The Firewall setting on your computer may be rejecting the necessary network connection to the machine.

In this case, you will need to disable the Firewall on your computer and install the drivers again.

Windows

XP SP2 users: 13

a Click the Start button, Control Panel, Network and Internet Connections.

b Click Windows Firewall.

c Click the General tab. Make sure that Off (not recommended) is selected.

d Click OK.

Note

After the Brother software package is installed, enable your Firewall again.

Troubleshooting 13

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Brother MFC 7840W User Manual Page 124