Brother MFC-J6520DW User Manual download pdf (Page 54)

Error messages A

As with any sophisticated office product, errors may occur. If an error occurs, your machine will display an

error message. The most common error messages are shown below.

You can correct most errors yourself. If, after reading this table, you still need help, the Brother Solutions

Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/

Troubleshooting A

Error Message Cause Action

For MFC-J6920DW

Connection Error 02

Network connection failed.

Verify that the network

connection is good.

For MFC-J6520DW/J6720DW

Connection Error 02

Network connection failed. Verify that

the network connection is good.

The machine is not connected to a

network.

 Verify that the network connection

is good.

 If the Web button was pressed

soon after the machine was

turned on, the network connection

may not have been established

yet. Wait and try again.

For MFC-J6920DW

Connection Error 03

Connection failed to server.

Check network settings.

For MFC-J6520DW/J6720DW

Connection Error 03

Connection failed to server.

Check network settings.

 Network or server settings are

incorrect.

 There is a problem with the

network or server.

 Confirm that network settings are

correct, or wait and try again later.

 If the Web button was pressed

soon after the machine was

turned on, the network connection

may not have been established

yet. Wait and try again.

Connection Error 07

Connection failed to server.

Wrong Date&Time.

Date and time settings are incorrect. Set the date and time correctly. Note

that if the machine’s power cord is

disconnected, the date and time

settings may have reset to factory

settings.

Server Error 01

Authentication is invalid.

Reissue temporary ID, and

The machine’s authentication

information (needed to access the

service) has expired or is invalid.

Apply for Brother Web Connect

access again to receive a new

temporary ID, and then use the new

ID to register the account to the

machine (see How to apply for

Brother Web Connect access

on page 7 and How to register and

delete accounts on the machine

on page 9).

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Brother MFC-J6520DW User Manual Page 54

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