Brother DCP-387C User's Guide download pdf (Page 77)

Troubleshooting and Routine Maintenance

The printouts are wrinkled.

In the printer driver

Advanced

tab, click

Colour Settings

, and uncheck

Bi-

Directional Printing

Make sure you are using Brother Original Innobella™ ink.

Cannot perform ‘Page Layout’

printing.

Check that the paper size setting in the application and in the printer driver are the

same.

Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data

processing, sending and printing time. Try the other quality settings in the printer

driver

Advanced

tab. Also, click the

Colour Settings

, and make sure you uncheck

Colour Enhancement.

Turn the borderless feature off. Borderless printing is slower than normal printing.

(See Printing for Windows

or Printing and Faxing for Macintosh

in the Software

User's Guide on the CD-ROM.)

Colour Enhancement is not

working correctly.

If the image data is not full colour in your application (such as 256 colour), Colour

Enhancement will not work. Use at least 24 bit colour data with the Colour

Enhancement feature.

Photo paper does not feed

properly.

When you print on Brother Photo paper, load one extra sheet of the same photo

paper in the paper tray. An extra sheet has been included in the paper package

for this purpose.

Clean the paper pick-up roller. (See Cleaning the paper pick-up roller on page 81.)

Machine feeds multiple pages. Make sure the paper is loaded correctly in the paper tray. (See Loading paper and

other print media on page 9.)

Check that more than two types of paper are not loaded in the paper tray at any

one time.

Printed pages are not stacked

neatly.

Make sure you are using the paper support flap. (See Loading paper and other

print media on page 9.)

Machine does not print from Adobe

Illustrator.

Try to reduce the print resolution. (See Printing for Windows

or Printing and

Faxing for Macintosh

in the Software User's Guide on the CD-ROM.)

Copying Difficulties

Difficulty Suggestions

Vertical streaks appear on copies. Vertical black lines or streaks on copies are typically caused by dirt or correction

fluid on the scanner. Clean scanner glass and white plastic above it. (See

Cleaning the scanner glass on page 80.)

Fit to Page does not work properly. Make sure the document is not skewed on the scanner glass.

Scanning Difficulties

Difficulty Suggestions

TWAIN/WIA errors appear when

starting to scan.

Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In

PaperPort™ 11SE with OCR, click File, Scan or Get Photo and click Select to

choose the Brother TWAIN/WIA driver.

OCR does not work. Try increasing the scanner resolution.

Printing (continued)

Difficulty Suggestions

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Brother DCP-387C User's Guide Page 77

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