Brother MFC-9*970CDW Owner's Manual

FAX 750FAX 770FAX 870MCMFC 970MC®OWNER’S MANUAL

viiiTABLE OF CONTENTSGlossary ... 14

90CHAPTER TENRetrieving Memory Status ListYou can retrieve the Memory Status List from a remote fax machine to see ifyou have any fax messages.1Dial y

91MESSAGE CENTER (FOR FAX 870MC AND MFC 970MC ONLY)Changing Fax Forwarding NumberYou can change the default setting of your fax forwarding number from

92CHAPTER TEN

93Message Center ProMessage Center Pro works as an additional enhancement of Message Center andprovides you with Personal Mailbox and Voice-on-Demand.

94CHAPTER ELEVENSetting Up Message Center ProYou must set up Message Center Pro in the following order: However, if you areusing only Voice Informatio

95MESSAGE CENTER PRO (FOR FAX 870MC AND MFC 970MC ONLY)VoiceThe Voice-on-Demand feature allows you to store voice messages into thememory boxes. You c

96CHAPTER ELEVENErasing Voice Information in Memory Box1Press Function, 9, 4.The screen prompts you to enter a Voice Memory Box number.VOICE NO.:2Ente

97MESSAGE CENTER PRO (FOR FAX 870MC AND MFC 970MC ONLY)Playing Personal Mailbox MessagesThe screen displays whether it has received any messages. If

98CHAPTER ELEVENTo erase all messages1Press Erase.2Within two seconds, press one of the One Touch keys for the selectedmailbox. Mailboxes 01 to 05 are

99MESSAGE CENTER PRO (FOR FAX 870MC AND MFC 970MC ONLY)Recording Second Level OGMAfter callers have pressed 0 1 for Personal Mailbox, or 0 2 for Voi

11CHAPTER ONEIntroductionUsing This ManualThank you for purchasing a Brother fax machine (FAX) or multifunction center(MFC). This FAX/MFC has been des

100CHAPTER ELEVENRecording First Level OGMThis is the announcement all callers will hear. In this announcement, youneed to tell callers how to select

101MESSAGE CENTER PRO (FOR FAX 870MC AND MFC 970MC ONLY)Turning On Message Center ProThis is the final step to turn on Message Center Pro. You must ha

102CHAPTER ELEVEN

12CHAPTER TWELVEPrintingReports103FAX/MFC Settings and ActivityYou can print the following lists and reports:1.XMIT REPORTChoose if TransmissionVerifi

104CHAPTER TWELVETo Print a Report1Press Function, 7.2Enter the number (see p. 103) of the report you want to print. Forexample, press 4 to print the

105Standard Telephone andFCC NoticesThese notices are in effect on models sold and usedin the United States only.This equipment is hearing aid compati

106CHAPTER THIRTEENThe REN is useful to determine the quantity of devices you may connect toyour telephone line and still have those devices ring when

107IMPORTANT INFORMATIONIndustry Canada Compliance Statement (For Canada Only)This Class B digital apparatus meets all requirements of the CanadianIn

108CHAPTER THIRTEENWARNINGFor protection against the risk of electrical shock, always disconnect allcables from the wall outlet before servicing, modi

109IMPORTANT INFORMATIONImportant Safety Instructions1Read all of these instructions.2Save them for later reference.3Follow all warnings and instructi

2CHAPTER ONETest Sheet Procedures (for USA only)After programming your Station ID, please fill out the TEST SHEETincluded with your FAX/MFC and fax it

110CHAPTER THIRTEEN14Never push objects of any kind into this product through cabinet slots,since they may touch dangerous voltage points or short out

111IMPORTANT INFORMATIONNotice – Disclaimer of WarrantiesBROTHER’S LICENSOR(S) AND THEIR DIRECTORS, OFFICERS,EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER

112CHAPTER THIRTEENTrademarksThe Brother logo is a registered trademark of Brother Industries, Ltd.Brother is a registered trademark of Brother Indust

14CHAPTER FOURTEENTroubleshootingand Maintenance113TroubleshootingFax-Back SystemBrother Customer Service has installed an easy-to-use Fax-Back System

114CHAPTER FOURTEENBrother Bulletin BoardBrother’s Bulletin Board Numbers areUSA: 1-888-298-3616From within Canada: 1-514-685-2040Error MessagesYou ma

115TROUBLESHOOTING AND MAINTENANCE2Open the front cover.3Then open the top cover by pressing the blue levers on both sides of thetop cover.Blue LeverF

116CHAPTER FOURTEENCLEAN UP SCANNERThe scanner is dirty. See “Regular Maintenance” on p. 122.COMM.ERRORA poor quality phone line resulted in a communi

117TROUBLESHOOTING AND MAINTENANCEMACHINE ERROR XXandPRESS STOP KEYContact Brother Customer Service atUSA: 1-800-284-4329 (voice)From within Canada: 1

118CHAPTER FOURTEENIf You Are Having Difficulty with Your FAX/MFCIf you think there is a problem with your FAX/MFC, make a copy first. Ifthe copy look

119TROUBLESHOOTING AND MAINTENANCESending FaxesPoor Transmitting QualityTry changing your resolution to FINE or SUPERFINE (see “Resolution”p. 55). Mak

3INTRODUCTIONWhen your FAX/MFC answers in FAX/TEL Mode, the FAX/MFC listensfor CNG tones and then responds with receiving tones.The fax “handshake” is

120CHAPTER FOURTEENTransmission Verification Report Prints “Result: NG”There is probably temporary noise or static on the phone line. Trysending the f

121TROUBLESHOOTING AND MAINTENANCEPacking and Shipping the FAX/MFCWhenever you transport the FAX/MFC, use the packing materials that camewith your FAX

122CHAPTER FOURTEEN4Place additional parts (such as cords and telephone line) and documents(such as your manual) into the carton.*5Close the carton.*

123TROUBLESHOOTING AND MAINTENANCECleaning the Print HeadBefore cleaning, unplug the power cord for safety. To clean the FAX/MFCprint head, wipe the m

124CHAPTER FOURTEEN

125Before You InstallMulti-Function LinkThis chapter takes you through each step of the installation process. Read itcarefully to ensure a problem-fre

126CHAPTER FIFTEENPC Configuration RequirementsYour PC must meet or exceed the following minimum system configurationrequirements for you to install a

127SETTING UP THE MFC 970MC AND COMPUTER TO WORK TOGETHERAvailable OptionsInstall Multi-Function Link SoftwareClick on Install Multi-Function Link Sof

128CHAPTER FIFTEENInstalling the Multi-Function LinkSoftwareMake sure your MFC 970MC is connected to your PC as described earlierand that both machine

129SETTING UP THE MFC 970MC AND COMPUTER TO WORK TOGETHER3Click on the “Install Multi-Function Link Software” option.The Software Installation window

4CHAPTER ONEControl Panel OverviewFAX 750 and FAX 77055618179878121016171815 13223344111615131419141091119HookLets you dial telephone and fax numbers

130CHAPTER FIFTEEN

131IntroductionThis chapter outlines the basics of the Brother software, so you can getstarted using the Multi-Function Link software. Detailed insta

132CHAPTER SIXTEENRunning the Brother SoftwareThe software included with your MFC consists of two parts, the Multi-Function Link and Visioneer PaperPo

133USING THE MULTI-FUNCTION LINK SOFTWARE (FOR MFC 970MC ONLY)Multi-Function LinkThe Multi-Function Link Main Menu is the application used for all fax

134CHAPTER SIXTEENSending a Fax from Your PCSending a Quick FaxA QuickFax is a cover page only fax with a message. This option is veryuseful when you

135USING THE MULTI-FUNCTION LINK SOFTWARE (FOR MFC 970MC ONLY)Sending a Fax from the Main MenuYou can send a fax from the Main Menu and attach multipl

136CHAPTER SIXTEENSending a Fax from a Windows® ApplicationYou can send a fax directly from any Windows® application using thefollowing steps:1Create

137USING THE MULTI-FUNCTION LINK SOFTWARE (FOR MFC 970MC ONLY)Receiving Faxes into the PCTo receive faxes into your PC through the MFC, you must first

138CHAPTER SIXTEENViewing Received FaxesFaxes that are received into the PC will appear in the InBox of the LogManager. To access the Log Manager, fr

139USING THE MULTI-FUNCTION LINK SOFTWARE (FOR MFC 970MC ONLY)To choose the Brother Multi-Function Link as your scanner driver, select itunder the “Se

5INTRODUCTION771126241010121323242622 15 141619324354211212322152025202112116 625MicrophonePicks up your voice when you speak to another party using s

140CHAPTER SIXTEENContrastTo have the scanner adjust the contrast automatically, choose Auto. If youroriginal is too light, set the contrast to Light

If you have a FAX 750, FAX 770 or FAX 870MC, you can purchase theoptional Multi-Function Link package (also called “Missing Link”). Multi-Function Lin

142MULTI-FUNCTION LINK (OPTION) FORFAX 750, FAX 770 AND FAX 870MC

Type Desktop facsimile transceiverCompatibility ITU-TS Group 3Coding system Modified Huffman (MH)Modem speed 14400/12000/9600/7200/4800/2400; Automati

144SPECIFICATIONSPower source 120V AC 50/60Hz (U.S.A., Canadian Version Only)Power consumption Standby: under 5 watts — Peak: under 170 wattsDimension

145GLOSSARYGlossaryActivity Report Lists information about the last 30 incoming and outgoingfaxes. TX means Transmit. RX means Receive.ADF (Automati

146GLOSSARYDelayed Fax Sends your fax at a later time that day.Distinctive Ring A service purchased from the Telephone Company thatprovides another

147GLOSSARYNext Fax Reservation Accepts the next document in the documentfeeder for transmission while the FAX/MFC is still receiving.OGM (Out-Going

148GLOSSARYStandard resolution 98 x 203 dpi. It is used for regular size text andquickest transmission.Station ID The stored information that appea

149AAccessories ... 154Activity Report ... 103, 104ALL DIAL List..

6CHAPTER ONE

150INDEXFF/T (Fax/Tel) Mode ... 33, 34, 118F/T (Fax/Tel) Ring Time... 33, 35, 39F/T OGM ...

151INDEXPause ... 63, 64, 69PBXs ... 17, 18Per

152INDEX

153BROTHER NUMBERSBrother NumbersFax-Back SystemBrother Customer Service has installed an easy-to-use Fax-Back System, so youcan get instant answers t

154ORDERING ACCESSORIES AND SUPPLIESOrderingAccessories andSuppliesFor the best quality results use only genuine Brother accessories, availableat most

These machines are made for use in the USA or CANADA only. We can not recommendusing them overseas because it may violate the Telecommunications Regul

72CHAPTER TWOInstallationCaution1Never install telephone wiring during a lightning storm.2We recommend that this product be used with a surge protecti

8CHAPTER TWOPacking ListMake sure you have the following items:TelephoneLine CordTelephoneHandsetPaperWire ExtensionStarter PrintingCartridge (Up to 1

9INSTALLATIONChoosing a LocationPlace your fax machine on a flat, stable surface, such as a desk. Select aplace that is free of vibration and shocks.

©1996–1998 Brother Industries, Ltd.Year 2000 CompliantBrother is addressing the Year 2000 relatedissues for all Brother fax machines andmulti-function

10CHAPTER TWOAttach the paper wire extension and paper support1Attach the paper wire extension.Paper WireExtension2Insert the paper support into the o

11INSTALLATIONInstall the printing cartridge1Open the front cover.Front Cover2Open the top cover, pressing the blue levers on both sides of the topcov

12CHAPTER TWO4Turn the black spool on the right clockwise to tighten the ribbon asshown.Indented ArrowBlack Spool5Install the printing cartridge by in

13INSTALLATIONLoad the paperThe paper cassette can hold about 100 sheets of 20-lb. paper.1Open the paper cover.2Place up to 100 sheets of paper in the

14CHAPTER TWOConnect the power cordWhen you connect the power, the screen displays 01/01 00:00 FAX.NOTICE:1) This fax must be grounded using a three-p

15INSTALLATIONTwo-Line Phone SystemA two-line phone system is nothing more than two separate phone numberson the same wall outlet. The two phone numbe

16CHAPTER TWOInstalling FAX/MFC, External Two-Line TAD,and Two-Line TelephoneWhen you are installing an external two-line telephone answering device(T

17INSTALLATIONTriplex AdapterTwo Line PhoneTwo Line External TAD FAX/MFCYou can keep two-line telephones on other wall outlets as always. There aretwo

18CHAPTER TWO As with all fax units, this machine must be connected to a two wire system. Ifyour line has more than two wires, proper connection of

19INSTALLATION Do not connect a TAD elsewhere on the same phone line—your FAX/MFCand TAD will both try to control the line.ConnectionsThe external T

Table of Contents1IntroductionUsing This Manual ...

20CHAPTER TWOOutgoing Message (OGM)Timing is important in recording this message. The message sets up theways to handle both manual and automatic fax

21User-Friendly ProgrammingWe have designed your fax machine with on-screen programming and aHelp key. User-friendly programming helps you take full

22CHAPTER THREEAlternating DisplaysWhen you see alternating displays, the LCD sometimes alternates betweenthe currently selected option, and a help me

23ON-SCREEN PROGRAMMING5. INTERRUPTFunction Description Factory Set More InfoSend a fax now, even if you have the p. 61machine set to send a fax later

24CHAPTER THREE8. SETUP MSG CTR (For FAX 870MC and MFC 970MC Only)Function Description Factory Set More Info1. MSG STORAGE Select if memory will store

25ON-SCREEN PROGRAMMING9. MSG CTR PRO (For FAX 870MC and MFC 970MC Only)Function Description Factory Set More Info1. MSG CTR PRO Select ON or OFF. OFF

26CHAPTER THREE

27Getting StartedSetting Dialing Mode (Tone/Pulse)Your FAX/MFC comes set to accommodate tone (multi-frequency) dialingservice. If you have pulse (rota

28CHAPTER FOUR4Enter two digits for the month (for example, enter 09 for September, or10 for October). The screen displays your entry.5Press Set. The

29INITIAL SETUPEntering TextWhen you are setting certain functions, such as the Station ID, you mayneed to enter text into the FAX/MFC. Most keys on t

iiTABLE OF CONTENTS3On-ScreenProgrammingUser-Friendly Programming... 2

30CHAPTER FOURNOTICEThe Telephone Consumer Protection Act of 1991 makes it unlawfulfor any person to use a computer or electronic device to send anyme

31INITIAL SETUPSetting the Handset VolumeYou can adjust the handset volume any time you are talking on thetelephone. There are two handset volume leve

32CHAPTER FOURMemory StorageIn the event of a power failure, all settings in the INITIAL SETUP, SETUPRECEIVE, SET AUTO DIAL, REMOTE FAX OPT, SETUP MSG

33Basic Receiving OperationsSelect Answer ModeMANUAL—You must answer all calls yourself. If you hear fax tones, pressStart to begin receiving the fax,

34CHAPTER FIVE09/06 15:25 FAXCurrentAnswer Mode(For FAX 750 and FAX 770 only)(For FAX 870MC and MFC 970MC only)MSG CTR09/06 15:25 MCTo select or c

35SETUP RECEIVESetting Ring DelayThe Ring Delay setting determines the number of times the FAX/MFC ringsbefore it answers. If you have extension phon

36CHAPTER FIVERecord FAX/TEL Outgoing Announcement (F/T OGM)(For FAX 870MC and MFC 970MC Only)This is the announcement played by your FAX/MFC (not an

37SETUP RECEIVEPrinting a Reduced Incoming DocumentYou can always reduce the size of an incoming fax to a fixed percentage,regardless of the size of t

38CHAPTER FIVESetting Paper SizeYou can use three sizes of paper for printing your faxes — letter, legal andA4. When you change the kind of paper you

39SETUP RECEIVEAdvanced Receiving OperationsOperation from Extension TelephoneIf you answer a fax call on an extension phone or on an external phone i

iiiTABLE OF CONTENTSDistinctive Ringing ... 43Register

40CHAPTER FIVETo change Remote Codes1Press Function, 2, 4.2Press or to select ON (or OFF).REMOTE ACT.:ON?3Press Set when the screen displays the s

41SETUP RECEIVESetting Up Polling ReceivePolling Receive is when you call another fax machine to receive a fax from it.1Press Function, 2, 7.The scree

42CHAPTER FIVESetting Up Sequential Polling ReceiveYour FAX/MFC can request documents from several fax units in a singleoperation. Afterward, a Sequen

43SETUP RECEIVESetting Multi-Function Link Mode(For MFC 970MC Only)If you connect your FAX/MFC to your PC, you can receive faxes into yourPC. See chap

44CHAPTER FIVERegistering the Distinctive Ringing Pattern1Disconnect the FAX/MFC from any TAD or telephone company voicemail.2Set the FAX/MFC to MANUA

45SETUP RECEIVE You will see the first 16 characters of the number or name. OUT-OF-AREA display means call originates outside your Caller IDservice

46CHAPTER FIVEPrinting Caller ID List1Press Function, 0, 2.2Press or to select PRINT REPORT?.3Press Set.4Press Start.Call Waiting Caller IDThe Cal

47SETUP RECEIVECopy FunctionsYour FAX/MFC cannot scan anything closer than one-eighth inch from theedge of the paper. The default resolution for a si

48CHAPTER FIVE1Insert the document face down in the feeder.2Press Enlarge/Reduce.3Use or to choose a reduction ratio setting.4Press Copy—OR—Sort,

49Before You Begin Documents must be between 5.8 and 8.5 inches wide, and 5.9 and 23.7inches long. Your fax machine can only scan an image 8.2 inches

ivTABLE OF CONTENTS8Telephone (Voice) OperationMaking Voice Calls ...

50CHAPTER SIX Press Resolution (before you send the fax) to select the resolution for thedocument you’re sending. DO NOT use curled, wrinkled, folde

51SETUP SENDBasic Sending OperationsComposing Electronic Cover PageThe cover page is generated at the receiving party’s machine. Your coverpage includ

52CHAPTER SIX6Press or to view the comment selections.1.COMMENT OFF2.PLEASE CALL3.URGENT4.CONFIDENTIAL5.(USER DEFINED)6.(USER DEFINED)7Press Set w

53SETUP SEND4If you selected ON, you must select a comment. Use or to viewpossible selections. (You can select your custom comment.)1.COMMENT OFF

54CHAPTER SIXCover Page MessageYou can set up two custom comments.Composing Your Own Comments1Press Function, 3, 2. The screen displays: COVERPAGE MS

55SETUP SENDResolutionWhen you have a document in the feeder, you can use the Resolution key.Press Resolution continuously until you see your selectio

56CHAPTER SIXQuick Scan Fax TransmissionYou can scan a fax into the FAX/MFC’s memory to be sent as soon as thescan is complete. This way, you don’t h

57SETUP SEND6Press Set when the screen displays your selection. The screen displays ACCEPTED1.YES 2.NOOTHER SETTINGS?7Press 1 if you want to select ad

58CHAPTER SIX5Press Set. The screen displays ACCEPTED1.YES 2.NOOTHER SETTINGS?6Press 1 if you want to select additional settings. The display returns

59SETUP SENDNext-Fax ReservationEven if your FAX/MFC is receiving another fax, you can set your machineto send your fax next. This way, you don’t have

vTABLE OF CONTENTSTo erase messages all at once ... 84Setting Maximum Time for I

60CHAPTER SIXSetting Up for Polling TransmitPolling Transmit is when you set up your FAX/MFC to wait with adocument so another fax machine can retriev

61SETUP SENDInterrupting Delayed Fax and Polling Transmit JobsYou can send a fax or make a copy now, even if you have the FAX/MFC setto send a fax lat

62CHAPTER SIX

63Storing Numbers for Easy DialingYou can set up your FAX/MFC to do three types of easy dialing: One Touch,Speed Dial, and Groups for Broadcasting of

64CHAPTER SEVEN6Press Set. The screen prompts you to select the type of number this is.Use or to select the type you want.FAX a fax only numberTEL

65SETUP AUTO DIAL NUMBERS3Press Set. The screen displays your entry, then prompts you to enter thenumber you’re storing. #05:ENTER &

66CHAPTER SEVENSetting Up Groups for BroadcastingGroups allow you to send the same fax message to many fax numbers bypressing only one One Touch key (

Making Voice CallsYou can use your FAX/MFC to make voice telephone calls, by dialingmanually, or by using Tel-index, One Touch or Speed Dial memory. Y

68CHAPTER EIGHTOne Touch Dialing1Pick up the handset—OR—Press Hook or Speaker Phone.2When you hear a dial tone, press the One Touch key of the locatio

69TELEPHONE (VOICE) OPERATIONPausePress Redial/Pause to insert a 3.5 second pause between numbers.Tone/PulseIf you have pulse dialing service, but nee

viTABLE OF CONTENTSTransmission Verification (Xmit) Report ... 104Activity Report Interva

70CHAPTER EIGHT

9Remote FaxOptions(For FAX 770 Only)CHAPTER NINE71This chapter is for Models FAX 770. If you have model FAX 870MC orMFC 970MC, your remote fax options

72CHAPTER NINEProgramming Paging NumberWhen Paging is selected, your FAX dials the pager number you’veprogrammed, and dials your Personal Identificati

73REMOTE FAX OPTIONS (FOR FAX 770 ONLY)Setting Fax StorageIf you set Fax Storage to ON, you will be able to retrieve fax messages fromanother location

74CHAPTER NINERemote RetrievalYou can call your FAX from any touch tone phone (or remote Group 3 faxmachine) and use a Remote Access Code and other bu

75REMOTE FAX OPTIONS (FOR FAX 770 ONLY)Program Fax Forward Number—Press 4, then retrieve Memory StatusList (see page 76).Turn Fax Storage ON—Press 6.T

76CHAPTER NINERetrieving Memory Status ListYou can retrieve the Memory Status List from a remote fax machine to see ifyou have any fax messages.1Dial

77REMOTE FAX OPTIONS (FOR FAX 770 ONLY)Changing Fax Forwarding NumberYou can change the default setting of your fax forwarding number from aremote fax

78CHAPTER NINE

79Message Center ModeMessage Center Mode allows you to store incoming fax and voice messagesin a flexible memory. The memory stores 15 minutes of voic

viiTABLE OF CONTENTS15Setting Upthe MFC 970MCand Computerto Work TogetherBefore You Install Multi-Function Link ...

80CHAPTER TEN4. FAX:OFF VOICE:ON All memory is used to store voicemessages—no fax messages will be stored.Incoming faxes will print on paper. You can

81MESSAGE CENTER (FOR FAX 870MC AND MFC 970MC ONLY)Recording Message Center Outgoing MessageRecording the Message Center Outgoing Message (MSG CTR OGM

82CHAPTER TENActivating Message Center ModePress and hold until the screen displaysMC:MSG CTRMessage IndicatorThe Message light flashes when you hav

83MESSAGE CENTER (FOR FAX 870MC AND MFC 970MC ONLY)Printing a Fax MessageOnce you print a new fax message stored in memory, it is erased from thememor

84CHAPTER TENTo erase voice messages individually1Press Play. After two seconds, the FAX/MFC beeps and begins messageplayback. Each message is precede

85MESSAGE CENTER (FOR FAX 870MC AND MFC 970MC ONLY)Setting Toll SaverWhen you set the toll saver feature, the FAX/MFC answers after four ringsif you d

86CHAPTER TENRecording a ConversationYou can record a telephone conversation by pressing Record during theconversation. Your recording can be as long

87MESSAGE CENTER (FOR FAX 870MC AND MFC 970MC ONLY)Programming Paging Number1Press Function, 8, 6.2Press or until the screen displaysPAGING?3Press

88CHAPTER TENRemote RetrievalThis section is for the FAX 870MC and MFC 970MC. (If you have the FAX 770,please see Chapter 9 for your remote fax option

89MESSAGE CENTER (FOR FAX 870MC AND MFC 970MC ONLY)Remote Control CommandsFollow the commands below to access features remotely. When you call theFAX/