Brother P2500 User Manual download pdf (Page 108)

CHAPTER 4 TROUBLESHOOTING

4-21

Scan

Problem Recommendation

The printer cannot scan. Check the following:

• The printer is connected directly to the computer.

• The computer can work in bi-directional mode.

• The Scanner driver is correctly selected in your

application.

• A recommended interface cable is being used.

(IEEE 1284 compliant)

The

Scan to Email

and

Scan to File

button do

not work.

Check the following:

(For USA/Canada)

• Make sure to run the “MFL ProControl Center” and

“Brother 3in1 Resource Manger” stay into the Task

Tray.

• If the Paperport 6.1 was installed

1. Click the ‘START’. Select ‘Program’ and then

select ‘Programs’.

2. Click on “Paperport” program folder.

3. Click [Brother SmartUI PopUp].

(For Other countries)

• “Unimonitor” and “Brother 3IN1 Resource Manager”

must stay in the task tray.

• If Unimessage was installed

1. Click on ’START’. Select ‘Programs’ and then

select ‘Programs’.

2. Click on “Unimessage Pro” program folder.

3. Click [Unimonitor].

For DOS users

Problem Recommendation

The printer prints, but it

prints incorrect

information. Sometimes

it prints a couple of

characters and then ejects

the page, etc..

• This is an indication that your application printer

emulation setting and the printer’s emulation do not

match. Check in your application software which

printer you have selected to make sure the printer is

set up correctly. Remember the printer emulates

widely used printer selections: HP LaserJet 5P

(PCL5e). Try setting the printer into HP emulation

and then select the HP LaserJet 5 printer in your

application software.

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Brother P2500 User Manual Page 108

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