Brother MFC-8870DW User's Guide

USER’S GUIDEMFC-8460NMFC-8860DNMFC-8870DW

viiiMachine Information ...128Checking the serial numbers ...

90Important safety instructions A1 Read all of these instructions.2 Save them for later reference.3 Follow all warnings and instructions marked on the

Safety and Legal9114 To protect your product against power surges, we recommend the use of a power protection device (Surge Protector).15 To reduce th

Chapter A92Trademarks AThe Brother logo is a registered trademark of Brother Industries, Ltd.Brother is a registered trademark of Brother Industries,

93BOptional Paper Tray (LT-5300)BAn optional lower tray can be installed, and it can hold up to 250 sheets of 80 g/m2 (20 lb) paper.When an optional t

94Note• There might be some DIMMs that will not work with the machine.• For more information, call the dealer you bought the machine from or Brother C

95CTroubleshooting CIf you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be

96Phone Line or ConnectionsDifficulties SuggestionsDialling does not work. Check for a dial tone.Change Tone/Pulse setting. (See the Quick Setup Guide

Troubleshooting and routine maintenance97Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an answering

98The machine prints unexpectedly or it prints garbage. Turn off the machine’s power switch and then turn it on again. If the error message continues

Troubleshooting and routine maintenance99‘Unable to write to LPT1’, ‘LPT1 already in use’ or ‘MFC is Busy’ error message appears.Make sure that the ma

Section IGeneral IGeneral information 2Loading documents and paper 10General setup 17Security features 23

100Printouts are too light. If this problem occurs when making copies or printing received faxes, turn Toner Save mode to off in the machine menu sett

Troubleshooting and routine maintenance101Improving the print quality CExamples of poor print qualityRecommendation Faint Check the machine’s environ

102 Hollow print Make sure that you use paper that meets our specifications. (See Acceptable paper and other media on page 11.)  Choose Thick paper

Troubleshooting and routine maintenance103 White lines across the page Make sure that you use paper that meets our specifications. A rough surfaced p

104 Curled or wave Check the paper type and quality. High temperatures and high humidity will cause paper to curl. If you do not use the machine oft

Troubleshooting and routine maintenance105Setting Dial Tone detection CWhen you send a fax automatically, by default your machine will wait for a fixe

106Error messages CAs with any sophisticated office product, errors may occur. If this happens, your machine will identify the problem and display an

Troubleshooting and routine maintenance107Disconnected The other person or other person’s fax machine stopped the call.Try to send or receive again.Do

108Out of Memory The machine’s memory is full. Fax sending or copy operation in progressDo one of the following: Press Start to send or copy the scan

Troubleshooting and routine maintenance109Toner Error The toner cartridge and drum unit assembly is not installed properly.Reinstall the toner cartrid

21Using the documentation 1Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.Symbols and c

110Checking if the machine has faxes in its memory CIf the LCD shows an error message then you can check to see if there are faxes in the machine’s me

Troubleshooting and routine maintenance111Document jams CIf the document is jammed, follow the steps below.Document is jammed in the top of the ADF un

112Document is jammed in the duplex slot (MFC-8860DN and MFC-8870DW only) Ca Take out any paper from the ADF that is not jammed.b Pull the jammed docu

Troubleshooting and routine maintenance113c Press the cover release lever to open the front cover. d Slowly take out the drum unit and toner cartridge

114Paper is jammed at the back of the machine Ca Press the cover release lever to open the front cover. b Take out the drum unit and toner cartridge a

Troubleshooting and routine maintenance115g Put the drum unit and toner cartridge assembly back in the machine. h Close the front cover.Paper is jamme

116c Hold down the lock lever on the right and take the toner cartridge out of the drum unit.Take out the jammed paper if there is any inside the drum

Troubleshooting and routine maintenance117Clean the outside of the machine as follows: Ca Pull the paper tray completely out of the machine. b Wipe th

118Cleaning the scanner glass Ca Turn off the machine’s power switch.b Lift the document cover (1).Clean the white plastic surface (2) and scanner gla

Troubleshooting and routine maintenance119HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot.

General information31If this window does not appear, use Windows® Explorer to find and run the setup.exe program from the root directory of the Brothe

120Cleaning the corona wire CWe recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you

Troubleshooting and routine maintenance121d When you find the substance on the drum surface that matches the print sample, gently dab the surface of t

122Replacing the toner cartridge CHOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. When you

Troubleshooting and routine maintenance123CAUTION Put the drum unit on a drop cloth or large piece of disposable paper to avoid spilling and scatterin

124g Clean the primary corona wire inside the drum unit by gently sliding the blue tab from left to right and right to left several times. Be sure to

Troubleshooting and routine maintenance125HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot.

126CAUTION Unpack the drum unit just before you put it in the machine. Put the old drum unit into the plastic bag. c Unpack the new drum unit.d Put th

Troubleshooting and routine maintenance127Packing and shipping the machine CWhen you transport the machine, use the packing materials that came with y

128Machine Information CChecking the serial numbers CYou can see the machine’s serial number on the LCD.a Press Menu, 7, 1. 71.Serial No. XXXXXXXXXb

129DOn screen programmingDYour machine has been designed to be easy to use. The LCD provides on screen programming using the menu keys. We have create

Chapter 14How to find Scanning instructions 1There are several ways you can scan documents. You can find the instructions as follows:Software User&apo

130To access the menu mode:a Press Menu.b Choose an option. Press 1 for General Setup menu. Press 2 for Fax menu. Press 3 for Copy menu. Press 4 f

Menu and Features131Menu Table DThe factory settings are shown in Bold with an asterisk.Choose & OK Choose & OK to accept to exit

1321.General Setup(Continued)3.Paper Size 1.MP Tray A4*LetterLegalExecutiveA5A6B5B6FolioAnySets the size of the paper in the MP tray.182.Tray#1 A4*Let

Menu and Features1331.General Setup(Continued)5.Auto Daylight— On*Off(For some countries, the factory setting is Off.)Changes for Daylight Savings Tim

1341.General Setup(Continued)9.Security 1.Setting Lock — Stops unauthorized users from changing the machine’s current settings.232.Function Lock — Can

Menu and Features1352.Fax(Continued)2.Setup Send(In Fax mode only)1.Contrast Auto*LightDarkChanges the lightness or darkness of faxes you send.352.Fax

1362.Fax(Continued)3.Set Quick-Dial1.One-Touch Dial— Stores up to 40 One-Touch Dial numbers, so you can dial by pressing one key (and Start).542.Speed

Menu and Features1373.Copy 1.Quality — PhotoTextAuto*You can choose the Copy resolution for your type of document.732.FB Txt Quality— 1200×600dpi600dp

1385.Print Reports(Continued)6.Network Config— — Lists your Network settings.677.Order Form — — You can print an accessories order form to fill out an

Menu and Features139Main MenuSubmenu Menu Selections Options Descriptions Page6.LAN (For MFC-8460N and MFC-8860DN) (Continued)3.Setup IFAX(MFC-8860DN)

General information51Control panel overview 1MFC-8460N, MFC-8860DN and MFC-8870DW have similar control keys. 1 One-Touch keysThese 20 keys give you in

1406.LAN (For MFC-8460N and MFC-8860DN) (Continued)4.Scan to Email(MFC-8860DN)1.Color PDF*JPEGChooses the file format to send the scanned data.See Net

Menu and Features1416.LAN (MFC-8870DW) (Continued)1.Wired(Continued)1.TCP/IP(Continued)8.DNS Server (Primary)000.000.000.000(Secondary)000.000.000.000

1426.LAN (MFC-8870DW) (Continued)2.WLAN(Continued)1.TCP/IP(Continued)7.WINS Server (Primary)000.000.000.000(Secondary)000.000.000.000Specifies the IP

Menu and Features1436.LAN (MFC-8870DW) (Continued)3.Setup IFAX1.Setup Internet1.Mail addressEnter the mail address.See Network User’s Guide on the CD-

1446.LAN (MFC-8870DW) (Continued)4.Scan to Email1.Color PDF*JPEGChooses the file format to send the scanned data.See Network User’s Guide on the CD-RO

Menu and Features145Main Menu Submenu Menu Selections Options Descriptions Page7.Machine Info.1.Serial No. ——Lets you check the serial number of your

146Entering Text DWhen setting certain menu selections, such as the Station ID, you will need to type text characters. The number keys have letters pr

Menu and Features147DSpecial characters and symbolsPress l, # or 0, then press d or c to move the cursor under the symbol or character you want. Press

148EGeneralSpecificationsMemory Capacity 32 MB ADF (automatic document feeder)Up to 50 pages (Staggered)Recommended Environment:Temperature: 20 to 30°

Specifications149Print mediaPaper Input Paper Tray Paper type:Plain paper, Bond Paper, Recycled paper or Transparencies Paper size:A4, Letter, Exec

Chapter 168 Copy keysDuplex (MFC-8860DN and MFC-8870DW only)Lets you print copies on both sides of the paper.Contrast/Quality (MFC-8860DN and MFC-8870

150Fax1‘Pages’ refers to the ‘Brother Standard Chart No. 1’ (a typical business letter, Standard resolution, JBIG code). Specifications and printed ma

Specifications151Copy1When making a copy from the scanner glass in text quality mode at the 100% ratio. Colour/Monochrome MonochromeDuplex Copying Yes

152Scan1Maximum 1200 × 1200 dpi scanning with the WIA diver in Windows® XP (resolution up to 19200 × 19200 dpi can be chosen by using the Brother scan

Specifications153Print1If you use the high quality 1200 dpi setting (1200 × 1200 dpi) the print speed will be slower.2From standard paper tray and opt

154Computer requirements1For WIA, 1200x1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi2Dedicated "Scan to&quo

Specifications155Consumable items1When printing Letter or A4 size paper at 5% print coverageToner Cartridge LifeTN-3130: Standard Toner Cartridge: App

156Ethernet wired network (MFC-8460N and MFC-8860DN only)1PC Fax Send for Mac®2Mac OS® 9.1 - 9.2 (Brother Laser Driver over TCP/IP)Mac OS® X 10.2.4 or

Specifications157Ethernet wireless network (MFC-8870DW only)1PC Fax Send for Mac®2Mac OS® 9.1 - 9.2 (Brother Laser Driver over TCP/IP)Mac OS® X 10.2.4

158Authentication and encryption for wireless users onlyAuthentication methodThe Brother machine supports the following methods: Open systemWireless

Specifications159Network keyThere are some rules for each security method: Open system/Shared key with WEPThis key is a 64-bit or 128-bit value that

General information7110 Fax and telephone keysTel/RLets you answer an incoming call on an external phone.When connected to a PBX, you can use this key

160FADF (automatic document feeder)The document can be placed in the ADF and scanned one page at a time automatically.Auto ReductionReduces the size o

Glossary161ECM (Error Correction Mode)Detects errors during fax transmission and resends the pages of the fax that had an error.Extension phoneA telep

162One-TouchKeys on the machine’s control panel where you can store numbers for easy dialling. You can store a second number on each key if you press

Glossary163Xmit Report (Transmission Verification Report)A listing for each transmission, that shows its date, time and number.

164GAADF (automatic document feeder) ... 10, 30ADF cover ...111Answering machine (TAD)connecting ...

Index165Fax Storage ...61printing from memory ...45turning off ...

166drivers ...153fax from memory ...45paper jams ...

Index167VVolume, settingbeeper ...20ring ...20spe

This machine is approved for use in the country of purchase only, local Brother companies or their dealers will only support machines purchased in the

Chapter 18Status LED indications 1The Status LED (light emitting diode) will flash and change color depending on the machine’s status. The LED indicat

General information91NoteWhen the power switch is off or the machine is in Sleep mode, the LED is off. RedService error Follow the steps below.1. T

If you need to call Customer ServicePlease complete the following information for future reference:Model Number: MFC-8460N, MFC-8860DN and MFC-8870DW

102Loading documents 2All fax, scan and copy operations can be performed from the ADF or the scanner glass.Using the ADF 2You can use the ADF (automat

Loading documents and paper112Using the scanner glass 2You can use the scanner glass to fax, scan, or copy the pages of a book or single sheets of pap

Chapter 212Handling and using media 2 Store paper in its original packaging, and keep it sealed. Keep the paper flat and away from moisture, direct s

Loading documents and paper132Paper capacity of the paper tray 2Paper size Paper types No. of sheetsPaper Tray (Tray #1)A4, Letter, Executive, A5, A6,

Chapter 214Loading paper, and other media 2When printing on plain paper 60 to 105 g/m2 (16 to 28 lb) or laser transparencies use the paper tray. For p

Loading documents and paper152Loading envelopes and other media 2Use the MP tray when printing envelopes, labels, and thick paper.a Open the MP tray a

Chapter 216Printable Area 2Printable Area for copies 2The printable area of your machine begins at approximately 3 mm (0.12 in.) from the top and bott

1733Mode timer 3The machine has three mode keys on the control panel: Fax, Scan, and Copy. You can set how much time the machine takes after the last

Chapter 318Paper Size 3You can use nine sizes of paper for printing copies: A4, Letter, Legal, Executive, A5, A6, B5, B6 and Folio, and four sizes for

General setup193Tray use in Fax mode 3You can change the default tray priority that the machine will use for printing received faxes.When you select T

iApproval Information and Compilation and Publication NoticeTHIS EQUIPMENT IS DESIGNED TO WORK WITH A TWO WIRE ANALOGUE PSTN LINE FITTED WITH THE APPR

Chapter 320Volume Settings 3Ring volume 3You can select a ring volume level from a range of settings, from High to Off.While in Fax mode press or

General setup213Automatic daylight savings time 3You can set the machine to change automatically for Daylight Savings Time. It will set itself forward

Chapter 322Sleep time 3Setting the sleep time reduces power consumption by turning off the fuser while the machine is idle. You can choose how long th

2344Security 4Setting Lock 4Setting Lock lets you set a password to stop other people from accidentally changing your machine settings.Make a careful

Chapter 424Turning Setting Lock on/off 4If you enter the wrong password when following the instructions below, the LCD will show Wrong Password. Re-en

Security features254Setting the password for the administrator 4The password you set in these steps is for the administrator. This password is used t

Chapter 426Setting up restricted users 4You can set up users with restrictions and a password.a Press Menu, 1, 9, 2. 19.Security2.Function Locka Lock

Security features274Switching Users 4This setting allows another user to log on the machine when Secure Function Lock is turned on.NoteThe time to cha

Chapter 428

Section IIFax IISending a fax 30Receiving a fax 39Phone and external devices 46Dialling and storing numbers 52Remote fax options 60Printing reports 66

iiEC Declaration of Conformity under the R & TTE Directive

305How to fax 5Entering fax mode 5To enter fax mode press (Fax), and the key will glow blue.Sending a single-sided fax from the ADF 5Using the ADF to

Sending a fax315Sending a fax from the scanner glass 5You can use the scanner glass to fax the pages of a book, or a single page at a time. The docume

Chapter 532Broadcasting 5Broadcasting lets you send the same fax message to more than one fax number. You can include Groups, One-Touch, Speed-Dial nu

Sending a fax335Additional sending operations 5Sending faxes using multiple settings 5Before you send a fax, you can change any combination of these s

Chapter 534Send a cover page for the next fax 5If you want to send a cover page only for the next fax, your machine will ask you to enter the number o

Sending a fax355Contrast 5For most documents the default setting of Auto will give the best results. It automatically chooses the suitable contrast fo

Chapter 536Dual access 5Your machine supports dual access, which lets you dial a number and begin scanning a fax into memory while you are already sen

Sending a fax375Overseas mode 5If you are having difficulty sending a fax overseas due to a bad connection, then turning on the overseas mode may help

Chapter 538Checking and cancelling waiting jobs 5Check which jobs are still waiting in the memory to be sent. If there are no jobs, the LCD will show

3966Receive modes 6You must choose a receive mode depending on the external devices and telephone services you have on your line.Choosing the receive

iiiTable of ContentsSection I General1 General informationUsing the documentation...

Chapter 640Using Receive Modes 6Some receive modes answer automatically (Fax Only and Fax/Tel). You may want to change the ring delay before using the

Receiving a fax416Receive Mode settings 6Ring Delay 6The ring delay sets the number of times the machine rings before it answers in Fax Only and Fax/T

Chapter 642Fax Detect 6Turning fax detect On allows the machine to receive fax calls automatically if you lift any handset on the same line as the mac

Receiving a fax436Additional receiving operations 6Printing a reduced incoming fax 6If you choose On, the machine automatically reduces each page of a

Chapter 644Setting the Fax Receive Stamp 6You can set the machine to print the received date and time in the top centre of each received fax page.a Ma

Receiving a fax456Printing a fax from the memory 6If you are using the Fax Storage feature (Menu, 2, 5, 1), you can still print a fax from the memory

467Phone line services 7Setting the Phone Line Type 7If you are connecting the machine to a line that features a PBX or ISDN to send and receive faxes

Phone and external devices477BT Call Sign (U.K. only) 7The BT Call Sign subscriber service is a way to have a separate number for your machine, it all

Chapter 748Connections 7The external TAD must be connected as shown in the illustration below. 1TADa Set your external TAD to one or two rings. (The m

Phone and external devices497External and extension phones 7Operation from extension telephones 7If you answer a fax call on an extension telephone, o

iv4 Security featuresSecurity...23Setting

Chapter 750The inadvisable configuration is shown in figure 1, and the recommended master/slave configuration is shown in figure 2.This new connection

Phone and external devices517Telephone Answer Code 7If you receive a voice call and the machine is in F/T mode, it will start to sound the F/T (double

528How to Dial 8Manual dialling 8Use the keypad to enter all the digits of the telephone number.One-Touch dialling 8Press the One-Touch key that store

Dialling and storing numbers538Search 8You can search alphabetically for names you have stored in the One-Touch and Speed-Dial memories. a Press Searc

Chapter 854Storing numbers 8You can set up your machine to do the following types of easy dialling: One-Touch, Speed-Dial and Groups for Broadcasting

Dialling and storing numbers558e Choose one of the options below: If you want to change the fax resolution, press a or b to select Std, Fine, S.Fine

Chapter 856Storing Speed-Dial numbers 8You can store your frequently used numbers as Speed-Dial numbers. The machine can store 300 Speed-Dial numbers.

Dialling and storing numbers578f Choose one of the options below: If you selected Fax/Tel at c, press a or b to select Std, Fine, S.Fine or Photo. Pr

Chapter 858Setting up Groups for broadcasting 8If you often want to send the same fax message to many fax numbers you can set up a group. Groups are s

Dialling and storing numbers598i Select the file format (TIFF or PDF) that will be used to send to your computer. j Do one of the following: To store

vSetting the Fax Receive Stamp ...44Receiving faxes into memory ...

609Remote fax options let you receive faxes while you are away from the machine.You can only use one fax option at a time.Fax forwarding 9The fax forw

Remote fax options619Fax storage 9The fax storage feature lets you store your received faxes in the machine’s memory. You can retrieve stored fax mess

Chapter 962Changing remote fax options 9If received faxes are left in your machine’s memory when you change to another remote fax option, the LCD will

Remote fax options639Remote retrieval 9The remote retrieval feature lets you retrieve your stored fax messages when you are not at the machine. You ca

Chapter 964Retrieving fax messages 9a Dial your fax number.b When your machine answers, immediately enter your remote access code (3 digits followed b

Remote fax options659Remote fax commands9Follow the commands below to access features when you are away from the machine. When you call the machine an

6610Fax reports 10Some fax reports (transmission verification and fax journal) can be printed automatically or manually.Transmission verification repo

Printing reports6710Reports 10The following reports are available:1 XMIT VerifyDisplays the Transmission Verification Report for your last 200 outgoin

6811Polling lets you set up your machine so other people can receive faxes from you, but they pay for the call. It also lets you call somebody else’s

Polling6911Sequential polling 11Sequential polling lets you request documents from several fax machines in one operation. a Make sure you are in Fax m

vi10 Printing reportsFax reports...66Transmiss

Chapter 1170

Section IIICopy IIIMaking copies 72

7212How to copy 12Entering copy mode 12Press (Copy) to enter Copy mode. 1 Contrast2Quality3 Copy Ratio4Tray Use5 Number of CopiesMaking a single copy

Making copies7312Copy options 12When you want to quickly change the copy settings temporarily for the next copy, use the Copy keys. You can use differ

Chapter 1274Changing text copy resolution 12You can change the text copy resolution to 1200x600dpi if you have selected Text from the Quality or Contr

Making copies7512f Choose one of the options below: Press a or b to select the enlargement or reduction ratio you want. Press OK. Press a or b to se

Chapter 1276If you are copying from the ADF: 12Insert your document face up in the direction shown below: 2 in 1 (P)  2 in 1 (L)  4 in 1 (P)  4 in

Making copies7712Duplex (2-sided) copying (MFC-8860DN and MFC-8870DW only) 12If you want to use the duplex copy feature, load your document in the ADF

Chapter 1278f After the machine scans the page, press 1 to scan the next page. Flatbed Copy: Next Page?a 1.Yesb 2.NoSelect ab & OKg Put the next p

Making copies7912Sorting copies using the ADF12You can sort multiple copies. Pages will be stacked in the order 1 2 3, 1 2 3, 1 2 3, and so on.a Make

viiSection V AppendicesA Safety and LegalChoosing a location...

Chapter 1280Tray Select 12You can change the tray use only for the next copy.a Make sure you are in Copy mode .b Load your document.c Use the dial pad

Section IVSoftware IVSoftware and Network features 82

8213The User’s Guide on the CD-ROM includes the Software User’s Guide and Network User’s Guide for features available when connected to a computer (fo

Section VAppendices VSafety and Legal 84Options 93Troubleshooting and routine maintenance 95Menu and Features 129Specifications 148Glossary 160

84AChoosing a location APlace your machine on a flat, stable surface that is free of vibration. Put the machine near a telephone socket and a standard

Safety and Legal85Important Information ASafety precautions APlease read these instructions before attempting any maintenance, and keep them for later

86WARNING Before cleaning the inside of the machine, first unplug the telephone line cord, and then the power cord from the electrical socket. Do not

Safety and Legal87 To prevent injuries, DO NOT put your fingers in the area shown in the illustrations. DO NOT use a vacuum cleaner to clean up scatte

88IEC 60825-1 Specification AThis machine is a Class 1 laser product as defined in IEC 60825-1 specifications. The label shown below is attached in co

Safety and Legal89LAN connection ACAUTION DO NOT connect this product to a LAN connection that is subject to over-voltages. Radio interference AThis p