Brother MFC-8500 User Manual Page 203
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TROUBLESHOOTING AND ROUTINE MAINTENANCE
22 - 10
Software
Difficulties
“Unable to write to
LPT1” or “LPT1 already
in use” error message
appears.
1. Make sure the MFC is on (plugged into the AC outlet)
and that is connected directly to the computer using
the bundled IEEE-1284 bi-directional parallel cable.
The cable must not go through another peripheral
device (such as a Zip Drive, External CD-ROM
Drive, or Switch box).
2. Make sure the MFC’s LCD screen is not displaying
an error message.
3. Make sure no other device drivers, which also
communicate through the parallel port, are running
automatically when you boot up the computer (such as,
drivers for Zip Drives, External CD-ROM Drive, etc…)
Suggested areas to check: (Load=, Run= command lines
in the win.ini file or the Startup Group)
4. Check with you computer manufacturer to confirm
that the computer’s parallel port settings in the BIOS
are set to support a bi-directional machine, i.e.
(Parallel Port Mode-ECP).
“MFC is Busy” or “MFC
Connect Failure” error
message appears.
Paper
Handling
Difficulties
The machine does not load
paper. The LCD shows
CHECK DOCUMENT
or
PAPER JAM
.
Check to see if the CHECK DOCUMENT or
PAPER JAM message appears on the LCD. If so, the
multi-purpose paper cassette may be out of paper or not
properly installed. If it is empty, load a new stack of paper
into the feeder. If there is paper in the multi-purpose paper
cassette, make sure it is straight. If the paper is curled, you
should straighten it. Sometimes it is helpful to remove the
paper, turn the stack over and put it back into the multi-
purpose paper cassette. Reduce the amount of paper in the
multi-purpose paper cassette, then try again. Check the
manual feed mode is not selected in the printer driver.
The machine does not
feed paper from the
manual feed slot.
Reinsert the paper firmly, load one sheet at a time. Make
sure that manual feed mode is selected in the printer
driver.
How can I load
envelopes?
You can load envelopes from the manual feed slot. Your
application software must be set up to print the envelope
size you are using. This is usually done in the Page Setup
or Document Setup menu of your software. Refer to your
software application manual.
Paper
Handling
Difficulties
(Cont.)
What paper can I use? You can use plain paper, envelopes, transparencies and
labels that are made for laser machines. (For information
on paper you can use, see Acceptable Paper, on Page 2-
6.)
How can I clear paper
jams?
See Printer Jams, on Page 22-4.
Print
Quality
Difficulties
Printouts are too dark or
light.
Adjust the print conditions by setting the Print Density
function. It has been factory set to the middle position.
(See Setting the Print Density, on Page 5-4.)
Difficulty Suggestions
- OWNER’S MANUAL 1
- Brother Numbers 3
- (For USA and Canada) 5
- (USA Only) 6
- We’re at your side 8
- Quick Reference Guide 9
- Storing Numbers 10
- Telephone Operation 10
- Making Copies 10
- Table of Contents 11
- Introduction 23
- (For USA Only) 24
- Programming Keys: 25
- Print Key: 25
- Scan Keys: 25
- Telephone Keys: 26
- Fax Keys/LEDs: 26
- About Fax Machines 27
- Fax Tones and Handshake 28
- ECM (Error Correction Mode) 28
- Standard 29
- Choosing a Location 30
- Assembly 31
- Attaching the Trays 32
- Acceptable Paper 34
- ASSEMBLY AND CONNECTIONS 36
- Connecting an External TAD 38
- (Telephone Answering Device) 38
- Easy Receive, Page 5-3.) 39
- Special Line Considerations 40
- Telephone 41
- Multi-Line Connections (PBX) 42
- 1.GENERAL SETUP 43
- 4.PRINTER 43
- Menu Selection Table 44
- Activate or deactivate 45
- (continued) 46
- RESOLUTION 46
- NEXT FAX ONLY 46
- 1. TRANSMISSION 47
- 1.PAPER SIZE 49
- 2.CASSETTE #2 49
- 5.CASSETTE #2 49
- Setting Cassette Usage 50
- Setting Date and Time 50
- Setting Station ID 51
- Inserting Spaces 52
- Making Corrections 52
- Repeating Letters 52
- 3.SPEAKER 53
- 4.HANDSET 54
- Memory Storage 55
- 7.TONER SAVE 56
- 8.SLEEP MODE 56
- 9.TONE/PULSE 56
- Setup Receive 57
- 1.RING DELAY 58
- 2.F/T RING TIME 58
- RING TIME:20 SEC 58
- SELECT <- -> & SET 58
- 3.EASY RECEIVE 59
- 5.AUTO REDUCTION 59
- 6.PRINT DENSITY 60
- Advanced Receiving Operations 61
- 4.PRINT FAX 62
- Setting Up Polling Receive 63
- 6.REMAINING JOBS 64
- 8.PC FAX RECEIVE 64
- Setup Send 65
- ACCEPTED 66
- OTHER SETTINGS? 66
- 1.YES 2.NO 66
- 6.REAL TIME TX 67
- #002 SALES REPOR 68
- 1.CLEAR 2.EXIT 68
- 1.CONTRAST 69
- 2.FAX RESOLUTION 69
- Speed Dialing, Page 7-5.) 70
- 9.COVERPAGE MSG 71
- 8.COVERPG SETUP 71
- COVERPAGE:OFF? 72
- COVERPAGE:ON? 72
- Advanced Sending Operations 73
- 4.DELAYED FAX 74
- 1.DOC 2.MEMORY 74
- 5.BATCH TX 74
- BATCH TX:ON? 74
- 7.POLLED TX 75
- POLLED TX:OFF? 75
- 1.ONE-TOUCH DIAL 76
- ENTER & SET KEY 76
- Storing Speed Dial Numbers 77
- 3.SETUP GROUPS 78
- PRESS SPEED DIAL 78
- OR ONE-TOUCH KEY 78
- Dialing Options 79
- Speed Dialing 80
- One Touch Dialing 80
- Broadcasting 81
- Tone/Pulse (For Canada Only) 82
- Telephone Services 83
- Do You Have Voice Mail? 84
- VERY IMPORTANT 85
- Caller ID 85
- 2.CALLER ID 86
- CallManage (For USA Only) 87
- CallManage 88
- Customer Support 88
- 1.FAX FWD/PAGING 89
- FAX FORWARD? 89
- FAX STORAGE:OFF? 91
- SELECT & SET 91
- ERASE ALL FAX? 91
- Remote Retrieval 92
- Remote Commands 93
- Retrieving Fax Messages 94
- INTERVAL: OFF 95
- Using the Reports Key 96
- OUT OF MEMORY 97
- PRESS COPY OR 98
- <- -> FOR NEXT OPT 98
- Selecting the Ratios: 99
- Using the Options Key 100
- Copy Mode (Type of Original) 100
- Copy Contrast 100
- Sorting Multiple Copies 101
- Special Copy Options 101
- 2.CONTRAST 102
- For DOS Users 103
- FOR DOS USERS 104
- FOR DOS USERS 105
- Remote Printer Console 106
- Printer Setup Category 106
- Page Setup Section 107
- Font Configuration 107
- Other Configuration 108
- Using Brother Machine as a 109
- Printing from Your PC 110
- Front Output Bin 111
- Manual Feed Slot 111
- MANUAL FEED 112
- INSERT PAPER 112
- Simultaneous Printing/Faxing 114
- Choosing Acceptable Paper 114
- 1.RESET 2.EXIT 115
- Printer Driver Settings 116
- Basic Tab 117
- Paper Size 118
- Multiple Page 118
- Border Line 118
- Orientation 118
- Media Type 119
- Advanced Tab 120
- Duplex Printing 121
- Watermark 122
- Watermark Text 123
- Watermark Bitmap 123
- Position 123
- Page Setting 124
- Device Options 125
- Quick Print Setup 126
- Administrator (For Windows 126
- 95/98/98SE/Me Users 126
- Print Date & Time 127
- Accessories Tab 128
- Brother Solutions Center 129
- Web Update 129
- Check Setting 129
- General Tab 130
- Layout Tab 131
- Paper/Quality Tab 132
- *2 Media 133
- Advanced Options 133
- *1 Paper /Output 133
- *2 Graphic 134
- *3 Document Options 134
- Device Settings Tab 135
- Using the Windows 136
- Using the Scan Keys 137
- Using the Control Panel Keys 137
- Scan Image 138
- Scan/OCR 138
- Scan to E-mail 138
- Auto Configuration 139
- Scanning Operations 139
- Copy Operations 140
- PC Fax Operation 140
- Global Settings 140
- USING THE WINDOWS 141
- Scan to File 142
- Scanner Settings 144
- E-mail Application 144
- File Attachments 144
- Conversion Options 145
- Scan to Word Processor 146
- Word Processor 147
- User-Defined Button 148
- Copy Settings 149
- Send a Fax 150
- Using ScanSoft™ PaperPort 151
- TextBridge 151
- for Brother 152
- USING SCANSOFT™ PAPERPORT 153
- USING SCANSOFT™ PAPERPORT 154
- Setting Up and Using PC FAX 158
- (For Windows 158
- MFC Remote Setup 159
- PC FAX Sending (For Windows 160
- ONLY) 161
- User interface 162
- Setting Up Speed Dial 163
- The Address Book 164
- Editing Member Information 166
- Importing to the Address Book 168
- Setting Up PC FAX Receiving 173
- Viewing New PC FAX Messages 174
- Setting Up Your PC 174
- Using Automatic E-Mail 175
- Printing 175
- Using the Brother MFC with 176
- G3, G4 or iMac™/iBook 176
- G3, G4 OR IMAC™ /IBOOK 177
- Application 178
- , page 19-6.) 179
- Setting Up Your Address Book 180
- Adding a New Group 181
- Your Apple 182
- Macintosh 182
- Accessing the Scanner 183
- Resolution 184
- Scanning Area 184
- Business Card Size 185
- Miscellaneous 185
- Brightness 185
- Contrast 185
- PreScanning an Image 186
- Optional Accessories 187
- Important Information 188
- Laser Safety 189
- FDA Regulations 189
- Manufactured 189
- IMPORTANT INFORMATION 190
- Important Safety Instructions 191
- Trademarks 193
- Troubleshooting and 194
- Routine Maintenance 194
- Error Messages 195
- Document Jam 197
- Paper Jam 197
- Phone Line 199
- Connections 199
- Difficulty Suggestions 200
- The machine does not load 203
- Cassette #2 207
- Cleaning the Drum Unit 210
- Replacing the Toner Cartridge 211
- Replacing the Drum Unit 214
- 3.DRUM LIFE 215
- DRUM LIFE 215
- REMAINING:70% 215
- Glossary 216
- Specifications 220
- PRINTER 221
- Computer Requirement 222
- Electrical and Environment 222
- INPUT PRIME 223
- Symbol Sets/Character Sets 224
- INDEX 226
- INDEX 227
- Fold Fold 231
- (For Canada Only) 233
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