Brother QL-500 User Manual download pdf (Page 28)

Maintenance and Troubleshooting

If the problems occur while using this printer, the following may help you to solve the

problems.

Problem Solution

•

The QL-500 does not

print, or a printing error

is received.

• Is the USB cable loose?

Check that the USB cable is connected correctly.

• Is the DK Roll installed correctly?

If not, remove the DK Rolls and reinstall.

• Is there enough label/tape roll remaining?

Check that there is enough label/tape roll remaining.

• Is the DK Roll compartment cover open?

Check that the DK Roll compartment cover is closed.

•

The power button does

not light up or flash.

• Is the power supply cord connected correctly?

Check that the power supply cord is connected and plugged in. If

connected correctly, try connecting it to another electrical outlet.

* If the power button still does not light up or flash, contact Brother

Customer Service at 1-877-BROTHER.

•

The printed label

contains streaks or

poor quality characters,

or the label is not fed

correctly.

• Is the print head or roller dirty?

While the print head generally remains clean under normal use, lint or

dirt from the roller may become stuck on the printer head. If this occurs,

clean the roller. Refer to "Roller maintenance" in page 24.

•

A data transmission

error appears on the

personal computer

screen.

• Is the correct port selected?

• Check that the correct port is selected from the “Print to the following

port” list in the Printer Properties dialog box.

• Is the QL-500 in cooling mode (the LED lamp is flashing slowly)?

Wait until the LED lamp stops flashing and then try printing again.

•

Labels are jammed in

the cutter or are not

ejected correctly after

printing.

• Does the edge of the cutter unit seem to have lost its sharpness?

Do cutter errors occur frequently?

• Replace the cutter. For details, refer to "Replacing the cutter unit" in

page 26.

• Is there dirt or lint on the roller preventing it from rolling freely?

• Use a Cleaning Sheet to clean the roller. For details, refer to "Roller

maintenance" in page 24.

•

Layout style is not

updated when Add-in is

still activated and a

new label roll is

installed.

• Is new label roll installed before activating the P-touch Add-In (The P-

touch function is added to your standard Microsoft toolbar)?

Exit the P-touch Add-In, load the 2

label roll type, reactivate the P-

touch Add-in.

•

The Add-in feature icon

is not displayed on

Microsoft

Word

• Is Microsoft

Outlook

started up?

• Is Microsoft

Word selected for the editor usually used for Microsoft

Outlook

• Due to the limitation of the program, the Add-In of Microsoft

Word

unable to be used with the above settings. Quit Microsoft

Outlook

and restart Microsoft

Word.

8 Troubleshooting

Potential types of problems

1 2 ... 23 24 25 26 27 28 29 30 31 32 33 ... 61 62

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Brother QL-500 User Manual Page 28

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