Brother FAX-8360P User Manual download pdf (Page 74)

66 Chapter 11

ZLeFAX-UK-FM6.0

Difficulty with Operation

If you think there is a problem with the machine, make a copy first. If the copy looks good, the

problem is probably not the machine. Check the table below and follow the troubleshooting tips.

DIFFICULTY SUGGESTIONS

Printing and Receiving Faxes

Condensed print and

horizontal streaks/top and

bottom of sentences are cut

off.

This can be caused by static or interference on the telephone line.

You can make a copy using the Copy function and see if the same

problem occurs. If the copy is also bad, call your Brother dealer for

service.

Vertical streaks/black lines

appear on the fax you receive

Sometimes you may see vertical streaks/black lines on the faxes you

receive. Either the machine’s primary corona wire for printing may

be dirty, or the sending party’s fax scanner may be dirty. Clean your

primary corona wire, or ask the sender to make a copy to see if the

problem is with the sending machine. Try receiving from another

fax machine. If the problem continues, call Brother dealer for

service.

Machine goes into receive

mode when the caller is not a

fax

If the machine is set to Fax Detect (with an External Telephone)

ON, it is more sensitive to sounds. The machine may mistakenly

interpret certain voices or music on the line as a calling fax machine

and respond with fax receiving tones. Deactivate the fax by pressing

Stop/Exit.

Try avoiding this problem by turning Fax Detect (with an External

Telephone) to OFF. (See Fax Detect (with an External or Extension

Telephone), page 27.)

Phone Line or Connections

Dialling does not work Check for a dial tone. Change TONE/PULSE setting. (See Setting

the Dialling Mode (Tone/Pulse), page 18.) Check all line cord

connections. Check power cord connection. Send a manual fax by

lifting the external telephone’s handset, and dialling the number.

Wait to hear fax receiving tones before pressing Fax Start.

The machine does not answer

when called

Make sure the machine is in the correct receiving mode for your

setup (either Fax, Fax/Tel (F/T) or TAD). Check for dial tone. If

possible, call the machine to hear it answer. If there is still no

answer, check the telephone line cord connection. If there is no

ringing when you call the machine, call your Telephone Company

to check the line.

No dial tone on the external

telephone’s handset

Lifting the external phone’s handset. If you hear no dial tone, check

telephone line cord connections at the machine and wall socket.

Check that the external telephone is connected to the machine

correctly. Test the wall socket with another single line telephone. If

no dial tone on the wall outlet, call your Telephone Company.

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Brother FAX-8360P User Manual Page 74

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