Brother MFC 7860DW User Manual

BASIC USER’S GUIDEMFC-7360NMFC-7365DNMFC-7460DNMFC-7860DW Not all models are available in all countries.Version CUSA/CAN

viiiUser’s Guides and where do I find it?Which manual? What’s in it? Where is it?Safety and Legal Read this Guide first. Please read the Safety Instru

84Paper is jammed in the Duplex Tray (MFC-7365DN, MFC-7460DN and MFC-7860DW)BIf the LCD shows Jam Duplex, follow these steps:a Leave the machine turne

Troubleshooting85Bc Pull the jammed paper out of the machine or the duplex tray. d Make sure that the jammed paper does not remain under the machine f

86If you are having difficulty with your machine BIMPORTANTFor technical help, you must call the country where you bought the machine. Calls must be m

Troubleshooting87BThe machine does not answer when called.Make sure the machine is in the correct receive mode for your setup. (See Receive Mode setti

88Cannot receive a fax.(continued)Another device or service at your location may be answering the call before your Brother machine answers. To test th

Troubleshooting89BSending faxesDifficulties SuggestionsPoor sending quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your

90Menu access difficultiesDifficulties SuggestionsThe machine beeps when you try to access the Setup Receive and Setup Send menus.If FAX is not illum

Troubleshooting91BThe machine prints unexpectedly or it prints garbage. Press Job Cancel to cancel print jobs. Check the settings in your applicatio

92The machine does not print from Adobe® Illustrator®.Try to reduce the print resolution. (See Basic tab in the Software User’s Guide.)Paper handling

Troubleshooting93BNetwork difficulties (Network models only)Difficulties SuggestionsCannot print over a wired network. If you are having network probl

ixTable of Contents(BASIC USER'S GUIDE)1 General information 1Using the documentation...

94Your computer cannot find your machine.(Windows®) The firewall setting on your PC may be rejecting the necessary network connection. (For details, s

Troubleshooting95BSetting Dial Tone detection BSetting the Dial Tone to Detection will shorten the Dial Tone detect pause.a (USA) Press Menu, 0, 4.(Ca

96Improving the print quality BIf you have a print quality problem, print a test page first (Menu, 4, 2, 3). If the printout looks good, the problem i

Troubleshooting97B Gray background Make sure that you use paper that meets our specifications. (See Acceptable paper and other print media on page 17

98 All black Clean the corona wire inside the drum unit by sliding the green tab. Be sure to return the green tab to the home position (a). (See Clea

Troubleshooting99B White Spots on black text and graphics at 94 mm (3.71 in.) intervals Black Spots at 94 mm (3.71 in.) intervals Make ten copies of

100 Black lines down the pagePrinted pages have toner stains down the page. Clean the corona wire inside the drum unit by sliding the green tab. (See

Troubleshooting101B Curled or wavy Check the paper type and quality. High temperatures and high humidity will cause paper to curl. (See Acceptable pa

102 Envelope creases Make sure that the two green envelope levers inside the back cover are pulled down when you print the envelope. NoteWhen you hav

Troubleshooting103B Poor fixing Open the back cover and make sure that the two green envelope levers on the left and right hand sides are in the up p

x5 Receiving a fax 27Receive modes ...27Choose the co

104 Curled Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper. (See Other Print Options (for Windows®) or

Troubleshooting105B Curled Lift up the output tray support flap. Examples of poor print quality Recommendation

106Machine Information BChecking the Serial Number BYou can see the machine’s Serial Number on the LCD.a For MFC-7360N, MFC-7365DN and MFC-7460DN, pre

Troubleshooting107BHow to reset the machine Ba Press Menu, 0.b Press a or b to display Reset.Press OK.c Press a or b to choose the reset function you

108COn-screen programming CYour machine has been designed to be easy to use. The LCD provides on-screen programming using the menu keys.We have create

Menu and features109CMenu table CThe factory settings are shown in Bold with an asterisk.Choose & OK Choose & OK to accept to exit

1101.General Setup(Continued)3.Volume 1.Ring — OffLowMed*HighAdjusts the ring volume.See1.2.Beeper — OffLowMed*HighAdjusts the volume level of the bee

Menu and features111C1.General Setup(Continued)6.Security(Continued)1.Function Lock(MFC-7860DW)— — Can restrict selected machine operation for up to 2

1122.Fax(Continued)1.Setup Receive(In Fax mode only)(Continued)2.F/T Ring Time20 Secs*30 Secs40 Secs70 SecsSets the pseudo/double-ring time in Fax/Tel

Menu and features113C2.Fax(Continued)2.Setup Send(In Fax mode only)(Continued)4.Batch TX OnOff*Combines delayed faxes going to the same fax number at

xi9 How to print from a computer 49Printing a document...491

1142.Fax(Continued)4.Report Setting(Continued)2.Journal PeriodOffEvery 50 Faxes*Every 6 HoursEvery 12 HoursEvery 24 HoursEvery 2 DaysEvery 7 DaysSets

Menu and features115C2.Fax(Continued)0.Miscellaneous 1.CompatibilityNormal*Basic(for VoIP)(MFC-7360N, MFC-7365DN and MFC-7460DN)High*NormalBasic(for V

116Level 1 Level 2 Level 3 Options Descriptions Page4.Printer(MFC-7860DW)1.Emulation — Auto*HP LaserJetBR-Script 3Chooses the emulation mode.See1.2.Pr

Menu and features117C4.Print Reports(MFC-7360N, MFC-7365DN and MFC-7460DN)5.Print Reports(MFC-7860DW)(Continued)4.Fax Journal — — Lists information ab

1185.Network(MFC-7360N, MFC-7365DN and MFC-7460DN)(Continued)1.TCP/IP(Continued)7.WINS Server— Primary[000-255]. [000-255]. [000-255]. [000-255]Second

Menu and features119C5.Network(MFC-7360N, MFC-7365DN and MFC-7460DN)(Continued)5.Scan To FTP(MFC-7365DN and MFC-7460DN)——Color 100 dpi*Color 200 dpiCo

1206.Network(MFC-7860DW)(Continued)1.Wired LAN(Continued)1.TCP/IP(Continued)7.WINS ServerPrimary[000-255]. [000-255]. [000-255]. [000-255]Secondary[00

Menu and features121C6.Network(MFC-7860DW)(Continued)1.Wired LAN(Continued)6.Wired Enable— On*OffEnable or Disable the Wired LAN manually.2.WLAN 1.TCP

1226.Network(MFC-7860DW)(Continued)2.WLAN(Continued)2.Setup Wizard— — You can configure your print server.3.WPS/AOSS — — You can easily configure your

Menu and features123C6.Network(MFC-7860DW)(Continued)3.Scan To FTP——Color 100 dpi*Color 200 dpiColor 300 dpiColor 600 dpiGray 100 dpiGray 200 dpiGray

xiiD Specifications 128General ...128Docume

124Level 1 Level 2 Level 3 Options Descriptions Page0.Initial Setup1.Receive Mode — Fax Only*Fax/TelExternal TADManualChooses the receive mode that be

Menu and features125C0.Initial Setup(Continued)0.Local Language — (in USA)English*Español(in Canada)English*FrançaisAllows you to change the LCD langu

126Entering text CWhen setting certain menu selections, such as the Station ID, you will need to type text characters. The dial pad keys have letters

Menu and features127CSpecial characters and symbolsPress l, # or 0, then press d or c to move the cursor to the symbol or character you want. Press OK

128DGeneral DNoteThis chapter provides a summary of the machines’ specifications. For additional specifications visit http://www.brother.com/ for deta

Specifications129DDimensions Weight With Consumables: (MFC-7360N) 11.4 kg (25.1 lb) (MFC-7365DN / MFC-7460DN / MFC-7860DW) 11.6 kg (25.6 lb)Noise leve

130Document Size DDocument Size (Single-sided)ADF Width: 5.8 to 8.5 in. (147.3 to 215.9 mm)ADF Length: 5.8 to 14 in. (147.3 to 355.6 mm)Scanner Glass

Specifications131DPrint media D1Legal or Folio size paper is not available in some regions outside the USA and Canada.2For labels, we recommend removi

132Fax D1‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, MMR code). Specifications and printed materials

Specifications133DCopy DColor/Monochrome MonochromeCopy Width Max. 8.3 in. (210 mm) Multiple Copies Stacks or Sorts up to 99 pagesReduce/Enlarge 25% t

xiiiTable of Contents (ADVANCED USER’S GUIDE)The Advanced User's Guide explains the following features and operations. You can view the Advanced

134Scanner D1For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/.2Maximum 1200  1200 dpi scanning

Specifications135DPrinter D1The print speed may vary depending on the type of document you print.Automatic 2-sided (Duplex) Print(MFC-7365DN / MFC-746

136Interfaces D1Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface.2Third-par

Specifications137DComputer requirements DMinimum System Requirements and Supported PC Software FunctionsComputer Platform & Operating System Vers

1381Internet Explorer® 6.0 or greater.2For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi.3Third-part

Specifications139DConsumable items D1Approx. cartridge yield is declared in accordance with ISO/IEC 19752.2Drum yield is approximate, and may vary by

140Network (LAN) DNoteFor details about the full Network specifications, see the Network User's Guide. 1See Computer requirements on page 137.2BR

Index141EEAAccessories and supplies ... iiAddress Book ...8ADF (automatic document f

142FFax codeschanging ...38fax receive code ...38telephone answer code .

143EPPaper ... 17, 131how to load ...9in multi-purpose tray ..

xiv

144TTAD (telephone answering device), external ...29connecting ...

EQUIPMENT ATTACHMENT LIMITATIONS (Canada only)NOTICEThis product meets the applicable Industry Canada technical specifications.NOTICEThe Ringer Equiva

Brother International Corporation200 Crossing BoulevardP.O. Box 6911Bridgewater, NJ 08807-0911 USABrother International Corporation (Canada) Ltd.1 rue

111Using the documentation 1Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.Symbols and

Chapter 12Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide1This Basic User's Guide does not con

General information31Note• (Windows® users only) Your Web browser may display a yellow bar at the top of the page that contains a security warning abo

If you need to call Customer ServicePlease complete the following information for future reference:Model Number: MFC-7360N, MFC-7365DN, MFC-7460DN and

Chapter 14Accessing Brother Support (Windows®) 1You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer

General information51Accessing Brother Support (Macintosh) 1You can find all the contacts you will need, such as Web support (Brother Solutions Center

Chapter 16Control panel overview 1MFC-7365DN, MFC-7460DN and MFC-7860DW have the same keys. MFC-7360N 1234567812364 512364 5

General information71 65789106578910

Chapter 181 One Touch keysThese 4 keys give you instant access to 8 previously stored numbers.ShiftLets you access One Touch numbers 5 to 8 when held

922Loading paper and print media 2The machine can feed paper from the standard paper tray or manual feed slot.When you put paper into the paper tray,

Chapter 210b While pressing the green paper-guide release lever, slide the paper guides to fit the paper size you are loading in the tray. Make sure t

Loading paper112 e Put the paper tray firmly back in the machine. Make sure that it is completely inserted into the machine.f Unfold the support flap

Chapter 212b Open the manual feed slot cover. c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going

Loading paper132Printing on thick paper, bond paper, labels and envelopes2When the back output tray is pulled down, the machine has a straight paper p

iBrother numbersIMPORTANTFor technical help, you must call the country where you bought the machine. Calls must be made from within that country. Regi

Chapter 214c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. d Using both hands, put on

Loading paper152 • You can still use the machine while the scanner cover is up. To close the scanner cover, push it down with both hands.

Chapter 216Unscannable and unprintable areas 2The figures below show maximum unscannable and unprintable areas. The unscannable and unprintable areas

Loading paper172Paper settings 2Paper Type 2Set up the machine for the type of paper you are using. This will give you the best print quality.a Press

Chapter 218Type and size of paper 2The machine loads paper from the installed standard paper tray or manual feed slot.The name for the paper trays in

Loading paper192Handling and using special paper 2The machine is designed to work well with most types of xerographic and bond paper. However, some pa

Chapter 220Envelopes 2Most envelopes designed for laser printers will be suitable for your machine. However, some envelopes may have feed and print-qu

Loading paper212If you use any of the types of envelopes listed above, they may damage your machine. This damage may not be covered under any Brother

223How to load documents 3You can send a fax, make copies, and scan from the ADF (Automatic Document Feeder) and the scanner glass.Using the automatic

Loading documents233c Stagger the pages of your document face up top edge first, in the ADF until the LCD display message changes and you feel it touc

iiOrdering accessories and supplies For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If y

Chapter 324a Lift the document cover.b Using the document guidelines on the left and top, place the document face down in the upper left corner of the

2544How to send a fax 4The following steps show how to send a fax.a When you want to send a fax, or change fax send or receive settings, press the (FA

Chapter 426Faxing A4 size documents from the scanner glass 4When faxing A4 size documents, you will need to set the scan glass size to A4; otherwise,

2755Receive modes 5Choose the correct Receive Mode 5The correct Receive Mode is determined by the external devices and telephone subscriber services (

Chapter 528To set the receive mode follow the instructions below:a Press Menu, 0, 1. Initial Setup1.Receive Modeb Press a or b to choose the receive m

Receiving a fax295Using receive modes 5Some receive modes answer automatically (Fax Only and Fax/Tel). You may want to change the Ring Delay before us

Chapter 530Receive Mode settings 5Ring Delay 5The Ring Delay setting sets the number of times the machine rings before it answers in Fax Only and Fax/

Receiving a fax315Easy Receive 5If Easy Receive is On: 5The machine can receive a fax automatically, even if you answer the call. When you see Receivi

326Telephone line services 6Voice Mail 6If you have Voice Mail on the same telephone line as your Brother machine, Voice Mail and the Brother machine

Telephone services and external devices336Note• You must pay for your telephone company's Distinctive Ring service before you program the machine

iiiNotice - Disclaimer of Warranties (USA and Canada)BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S

Chapter 634Note• Ring Pattern #1 is often called Short-Short and is the most commonly used.• If the ring pattern you received is not on this chart, pl

Telephone services and external devices356Connecting an external TAD (telephone answering device)6You can connect an external Telephone Answering Devi

Chapter 636Recording an outgoing message (OGM) 6a Record 5 seconds of silence at the beginning of your message. This allows your machine time to liste

Telephone services and external devices376Using external and extension telephones 6Using extension telephones 6If you answer a fax call at an extens

Chapter 638Using Remote Codes 6Fax Receive Code 6If you answer a fax call on an extension telephone, you can tell your machine to receive it by press

3977How to dial 7You can dial in any of the following ways.Manual dialing 7Use the dial pad to enter all the digits of the telephone or fax number. On

Chapter 740Search 7You can search alphabetically for names you have stored in the One Touch and Speed Dial memories. (See Storing One Touch Dial numbe

Dialing and storing numbers417One Touch and Speed Dial Options 7The following chart shows the options for storing One Touch or Speed Dial numbers afte

Chapter 742Storing a pause 7Press Redial/Pause to insert a 3.5-second pause between numbers. You can press Redial/Pause as many times as needed to inc

Dialing and storing numbers437• If you selected the IFAX Registration Type in step b and save the E-mail address, you can only use the E-mail address

ivBrother® One-Year Limited Warranty and Replacement Service (USA Only)Who is covered:This limited warranty (“warranty”) is givenonly to the original

Chapter 744Storing Speed Dial numbers 7You can store your frequently used numbers as Speed Dial numbers, so that when you dial you will only have to p

Dialing and storing numbers457e Do one of the following: If you want to save a fax/scan resolution along with the number, go to the appropriate step

Chapter 746Changing One Touch and Speed Dial numbers 7If you try to change an existing One Touch or Speed Dial number, the LCD will show the name or n

Dialing and storing numbers477cPress aorb to select one of the following: Fax/TelIFAX Email Color PDF Email Color JPG Email Color XPS Email Gray PDF E

488How to copy 8The following steps show the basic copy operation. For details about each option, see the Advanced User's Guide on the CD-ROM.a W

4999Printing a document 9The machine can receive data from your computer and print it. To print from a computer, install the printer driver. (See Prin

5010Scanning a document as PDF file using ControlCenter4 (Windows®) 10(For Macintosh users) See Scanning in the Software User's Guide.NoteThe scr

How to scan to a computer5110e Set the file type for saving to a folder. By default, the scanned data is saved as JPEG (*.jpg).Click Configuration, an

Chapter 1052g Click File.The machine starts the scanning process. The folder where the scanned data is saved will open automatically.

How to scan to a computer5310Changing the SCAN key settings 10Before scanning 10To use the machine as a scanner, install a scanner driver. If the mach

vBrother® One-Year Limited Warranty and Replacement Service (USA Only)refurbished or remanufactured replacementMachine and/or accompanying Consumablea

Chapter 1054e Choose the File tab. You can change the default settings. 1 You can choose the file type from the pull-down list.2 You can enter the fil

How to scan to a computer5510Scanning using the SCAN key 10a Load your document. (See How to load documents on page 22.)b Press (SCAN).c Press a or b

56AReplacing the consumable items AThe machine will indicate when it is time to replace the consumable items. (See Replacing the toner cartridge on pa

Routine maintenance57AReplacing the toner cartridge AOrder Number: For the order numbers of toner cartridges, see Replacing the consumable items on pa

58b Open the front cover and leave the machine turned on for 10 minutes to cool down. WARNING HOT SURFACEAfter you have just used the machine, some in

Routine maintenance59AWARNING DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries. DO NOT use cleaning materials that c

60e Unpack the new toner cartridge. Hold the cartridge level with both hands and gently shake it from side to side several times to spread the toner e

Routine maintenance61Ag Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in properly, the green

62NoteAfter replacing the toner cartridge, DO NOT turn off the machine's power switch or open the front cover until the LCD clears the Please Wai

Routine maintenance63A To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration. c Clean

viBROTHER MULTIFUNCTION CENTER® / FAX MACHINELIMITED WARRANTY (Canada only)Pursuant to the limited warranty of 1 year from the date of purchase for la

64• Printing with a non Brother drum unit may reduce not only the print quality but also the quality and life of the machine itself. Warranty coverage

Routine maintenance65A c Take out the drum unit and toner cartridge assembly. d Push down the green lock lever and take the toner cartridge out of t

66IMPORTANT• To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration. • Handle the toner cartr

Routine maintenance67Af Put the toner cartridge firmly into the new drum unit until you hear it lock into place. If you put the cartridge in properly,

68BError and maintenance messages BAs with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this ha

Troubleshooting69BCover is Open The front cover is not completely closed.Close the front cover of the machine.Cover is Open The ADF cover is not compl

70Init Unable XX The machine has a mechanical problem. (For MFC-7360N, MFC-7365DN and MFC-7460DN) Received fax messages still in memory will be lost

Troubleshooting71BNot Available The requested function is not permitted to all IDs by Secure Function Lock 2.0.Contact your administrator to check you

72Replace Toner The machine will stop printing until you replace the toner cartridge.If you have set the Toner setting to Stop, replace the toner cart

Troubleshooting73BTransferring your faxes or Fax Journal report BIf the LCD shows: Init Unable XX Print Unable XX Scan Unable XX(MFC-7360N, MFC-736

vii

74Document Jams BDocument is jammed in the top of the ADF unit Ba Take out any paper from the ADF that is not jammed.b Open the ADF cover.c Pull the j

Troubleshooting75BRemoving small documents jammed in the ADF Ba Lift the document cover.b Insert a piece of stiff paper, such as cardstock, into the A

76Paper Jams BPaper is jammed in the standard paper tray BIf the LCD shows Jam Tray, follow these steps:a Pull the paper tray completely out of the ma

Troubleshooting77BPaper is jammed at the back of the machine BIf the LCD shows Jam Rear, a paper jam occurred behind the back cover. Follow these step

78IMPORTANT• We recommend that you place the drum unit and the toner cartridge on a clean, flat surface with a sheet of disposable paper or cloth unde

Troubleshooting79Be Using both hands, gently pull the jammed paper out of the fuser unit. f Close the fuser cover and the back cover (face-up output t

80WARNING HOT SURFACEAfter you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down

Troubleshooting81BIMPORTANT• We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you

82d Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge properly, the green lock lever will li

Troubleshooting83Bg If you could not pull the jammed paper out of the inside of the machine as shown in the step e, take the paper tray completely out