Brother MFC-J4620DW User's Guide

Basic User’s GuideMFC-J4620DW Version 0USA/CAN

viiiIf you have questions or problems, please take a look at your model’s FAQs. Provides several ways to search Displays related questions for addit

ixTable of Contents1 General information... 1How to use the documentation ... 1Symbols and conventions ... 1About Brother Utilit

x11 Receiving a fax ... 33Receive Modes ... 33How to choose the correct Receive Mode...

111How to use the documentation1Thank you for buying a Brother product! Reading the documentation will help you make the most of your machine.Symbols

Chapter 12Control panel overview 13.7" Touchscreen LCD and Touchpanel 1 1 3.7" Touchscreen LCD (Liquid Crystal Display)Access the menus and

General information 31 3 NFC (Near Field Communication) logoThe NFC logo light on the right side of the control panel is on when NFC is set to On.(To

Chapter 143.7" Touchscreen LCD 1Select from three types of screens to set the Home screen: Basic Functions screen, More screens and Shortcuts scr

General information 511 Demo(USA only) Press to print a list of the machine’s main features, followed by a slide show on the Touchscreen. After you p

Chapter 16NOTEIf a Shortcuts screen is set as the Home screen, is displayed at the bottom of the screen. Press this icon to access the Basic Functio

General information 71Settings screen 1When you press , the Touchscreen LCD displays the machine’s status.This screen provides access to all the mach

If you must contact Customer ServicePlease complete this information for future reference:Model Number: MFC-J4620DW Serial Number:1

Chapter 18Entering Text 1When you must enter text into the machine, a keyboard appears on the Touchscreen. Press to cycle between letters, numbers an

922Before loading paper 2Load only one size of paper and one type of paper in the paper tray at a time. When loading a different paper size in the tr

Chapter 210When using Letter, A4 or Executive size paper:2a Pull the paper tray completely out of the machine. b Open the output paper tray cover (1).

Loading paper 112f Gently adjust the paper guides (1) to fit the paper.Make sure the paper guides touch the sides of the paper. g Check that the paper

Chapter 212Loading paper in the manual feed slot2Use the manual feed slot to load special print media, one sheet at a time. The manual feed slot canno

Loading paper 132c Load only one sheet of paper in the manual feed slot with the printing surface face up.Portrait orientation 2d Using both hands, g

Chapter 214NOTE• If the data does not fit on one sheet, the Touchscreen will prompt you to load another sheet of paper. Place another sheet of paper i

Loading paper 152Paper Size 2You can use the following sizes of paper for copies: Letter, Legal, Ledger, A4, A5, A3, Executive and Photo (4"  6&

Chapter 216Handling and using print media 2IMPORTANTDO NOT use the following kinds of paper:• Damaged, curled, wrinkled, or irregularly shaped 1 0.08

1733How to load documents3You can send a fax, make copies, and scan from the automatic document feeder (ADF) and from the scanner glass.Using the ADF

iBrother numbersNOTEFor technical help, you must call the country where you bought the machine. Calls must be made from within that country. Register

Chapter 318Using the scanner glass 3Use the scanner glass to fax, copy, or scan one page at a time.Document Sizes Supported 3How to load documents 3NO

1944How to print a document4The machine can receive and print data from your computer. Before you can print from a computer, you must install the prin

205How to copy 5a Do one of the following to load your document: Place the document face down in the ADF.(See Using the ADF on page 17.) Place the d

Copying 215Paper Type 5If you are copying on special paper, set the machine for the type of paper you are using to get the best print quality.a Load y

226Before scanning 6To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address. In

Scanning to a computer 2361 Select PDF (*.pdf) from the File Type drop-down list.2 Type a file name for the document.3 Click Folder. You can save the

247How to print with NFC 7If your Android™ device supports the NFC feature, you can print photos, PDF files, text files, web pages and email messages

2588PhotoCapture Center operations (PHOTO mode)8Even if your machine is not connected to your computer, you can print photos directly from digital cam

Chapter 826l Press Print Settings to change the paper type and paper size.  Swipe up or down or press a or b to display Paper Type and press it, and

2799Telephone services overview9NOTEImportant information and setup instructions for the telephone services are in the Online User’s Guide. To downloa

iiService Center Locator (USA only)For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437) or visit http://www.br

Chapter 928Connecting an external telephone answering device (TAD) 9Your Brother machine can automatically receive faxes when it shares a line with an

291010How to send a fax 10a Do one of the following: Place the document face down in the ADF. (See Using the ADF on page 17.) Place your document fa

Chapter 1030d Enter the fax number.Using the dial pad on the TouchscreenUsing (Address Book) Address BookUsing (Call History) Redial Outgoing Call

Sending a fax 3110How to store numbers 10Store fax and telephone numbers in your machine’s Address Book or create Groups of fax recipients so you can

Chapter 1032How to set your Station ID10Set your machine’s Station ID so that the date and time appear on each fax you send. If you are not using this

331111Receive Modes 11How to choose the correct Receive Mode 11The correct Receive Mode is determined by the external devices and telephone subscriber

Chapter 1134To set the Receive Mode, follow the instructions:a Press (Settings).b Press All Settings.c Swipe up or down or press a or b to display Fax

Receiving a fax 3511Manual 11Manual mode turns off all automatic answering operations unless you are using the Distinctive Ring feature.To receive a f

Chapter 1136Receive Mode settings 11Ring Delay 11Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax/Tel mode.

37AAHow to clean and check the machineACleaning the scanner Aa Unplug the machine from the AC power outlet.b Lift the document cover (1). Clean the sc

iiiOrder Information1For more information about the replacement supplies, visit http://www.brother.com/pageyield.Description ItemInk Cartridge Super H

38f The Touchscreen displays a message asking about the print quality.Do one of the following: If all lines are clear and visible, press No to finish

Routine maintenance 39AChecking the print alignment AIf your printed text becomes blurred or images become faded after transporting the machine, adjus

40BIdentifying the problem BFirst, check the following. The machine’s power cord is connected correctly and the machine’s power switch is turned on.

Troubleshooting 41BError Message Cause ActionB&W 1-sided Print OnlyReplace ink.One or more of the color ink cartridges have reached the end of the

42Cannot Detect You installed a new ink cartridge too quickly and the machine did not detect it.Take out the new ink cartridge and reinstall it slowly

Troubleshooting 43BData Remaining inMemoryPrint data is left in the machine's memory.Press . The machine will cancel the job and clear it from t

44Ink Absorber Pad FullThe ink absorber box or flushing box is full. These components are periodic maintenance items that may require replacement afte

Troubleshooting 45BInk Low One or more of the ink cartridges are near the end of their life. If one of the color ink cartridges is near the end of its

46No Paper Fed The machine is out of paper or paper is not correctly loaded in the paper tray.Do one of the following: Refill the paper tray, and the

Troubleshooting 47BOut of Memory The machine's memory is full. If a fax-sending or copy operation is in process: Press or Quit or Close and wai

ivNotice - Disclaimer of Warranties (USA and Canada)BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTH

48Unable to Clean XXUnable to Initialize XXUnable to Print XXThe machine has a mechanical problem.—OR—A foreign object, such as a paper clip or a piec

Troubleshooting 49BWrong Paper The paper size setting does not match the size of paper in the tray.1 Check that the paper size you choose on the Touch

50Error animations BError animations display step-by-step instructions when paper gets jammed. You can read the steps at your own pace by pressing c t

Troubleshooting 51Bc Make sure you have set PC-Fax Receive on the machine.(See Online User’s Guide: Use PC-Fax Receive to transfer Received Faxes to Y

52c Pull the jammed document out to the left. 1 document coverd Close the document cover.e Press .Paper Scraps are jammed in the ADF Ba Lift the docum

Troubleshooting 53Bd Lift the Jam Clear Flap, and remove the jammed paper. e Make sure you look carefully inside the machine above and below the Jam C

54IMPORTANT• If paper is jammed under the print head, unplug the machine from the power source, and then move the print head to release the paper.• If

Troubleshooting 55Bn Close the inside cover and Jam Clear Cover. Make sure the covers are closed completely. o Pull out the paper support (1) until it

56f Using both hands, use the finger holds on each side of the machine to lift the scanner cover (1) into the open position. g Slowly pull the jammed

Troubleshooting 57BNOTEIf there is a repeat paper jam, a small scrap of paper may be stuck in the machine. (See Additional paper jam clear operations

vYou can use the following features!Mobile ConnectUse Brother iPrint&Scan to print and scan images and files from mobile devices. Web Connect / Br

58Troubleshooting for Wireless LAN setup BWireless LAN report BAfter you configure the wireless LAN settings of the machine, a wireless LAN report wil

Troubleshooting 59BIf you are having difficulty with your machine BIMPORTANTUsing non-Brother supplies may affect the print quality, hardware performa

60Print Quality DifficultiesDifficulty SuggestionsPoor print quality. Check the print quality. (See Checking the print quality on page 37.)Make sure t

Troubleshooting 61BThe machine prints blank pages. Check the print quality. (See Checking the print quality on page 37.)Make sure you are using Genuin

62The printouts are wrinkled.(Windows®) In the printer driver Advanced tab, click Color Settings, and uncheck Bi-Directional Printing.(Macintosh) In t

Troubleshooting 63BPrinting Received FaxesDifficulty Suggestions Condensed print Horizontal streaks Top and bottom sentences are cut off Missing l

64Receiving FaxesDifficulty SuggestionsCannot receive a fax. Make sure your machine has a dial tone by pressing Hook in Fax mode. If you hear static o

Troubleshooting 65BCannot receive a fax.(continued)If you are using a telephone answering machine (External TAD mode) on the same line as the Brother

66Transmission Verification Report says RESULT:NG.There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC

Troubleshooting 67BCopying DifficultiesDifficulty SuggestionsVertical black lines or streaks appear in copies.Black vertical lines on copies are typic

viUser's Guides and where to find them1Visit solutions.brother.com/manuals.Which Guide? What's in it? Where is it?Product Safety Guide Read

68Network DifficultiesDifficulty SuggestionsCannot print over the network. Make sure that your machine is powered on and is online and in Ready mode.

Troubleshooting 69BDial Tone detection BSetting the dial tone to Detection will shorten the dial detect pause.a Press (Settings).b Press All Settings.

70Machine Information BChecking the serial number BYou can see the machine’s serial number on the Touchscreen.a Press (Settings).b Press All Settings.

Troubleshooting 71BNOTEUnplug the interface cable before you choose Network or All Settings. How to reset the machine Ba Press (Settings).b Press All

Index72CAAccessories and supplies ... iiAddress Booksetting up ...31ADF (automatic

73CPPaperCheck Paper setting ...15loading ...9size of document ...

74

75SuppliesInk The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print head assembly.Service Life o

www.brotherearth.comBrother International Corporation200 Crossing Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USABrother International Corporat

viiThe Online User’s Guide helps you get the most out of your machine. Quicker navigation!• Search box• Navigation index in a separate pane Comprehe