Brother MFCJ4610DW User Manual download pdf (Page 125)

Troubleshooting

111

Transmission Verification Report

says “RESULT:NG”.

There is probably temporary noise or static on the line. Try sending the fax again.

If you send a PC FAX message and get “RESULT:NG” on the Transmission

Verification Report, your machine may be out of memory. To gain extra memory,

you can turn off Memory Receive (See Advanced User’s Guide: Turning off

Memory Receive operations.), print fax messages from the machine’s memory

(See Advanced User’s Guide: Printing a fax from the memory.), or cancel a

Delayed Fax or Polling Job. (See Canceling a fax in progress on page 39.)

(See Advanced User’s Guide: Checking and canceling waiting jobs.) If the

problem continues, ask the telephone company to check your telephone line.

If you often get transmission errors due to possible interference on the telephone

line, try changing the machine's Compatibility setting to Basic(for VoIP).

(See Telephone line interference / VoIP on page 115.)

Sent faxes are blank. Make sure you are loading the document correctly. (See Loading documents

on page 34.)

Vertical black lines when sending.

(MFC-J4410DW and

MFC-J4610DW)

Black vertical lines on faxes you send are typically caused by dirt or correction fluid

on the glass strip. Clean the glass strip. (See Cleaning the scanner on page 77.)

Handling Incoming Calls

Difficulty Suggestions

The machine “hears” a voice as a

CNG Tone.

If Easy Receive is set to On, your machine is more sensitive to sounds. It may

mistakenly interpret certain voices or music on the line as a fax machine calling

and respond with fax receiving tones. Deactivate the machine by pressing .

Try avoiding this problem by turning Easy Receive to Off.

(See Easy Receive on page 45.)

Sending a fax call to the machine. If you answered on an extension telephone, press your Fax Receive Code (the

factory setting is l 51). If you answered on the external telephone (connected to

the EXT. jack), press Fax Start, and then press Receive to receive the fax.

When your machine answers, hang up.

Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, RingMaster, Voice Mail, an

answering machine, an alarm system or other custom feature on a single

telephone line with your machine, it may create a problem sending or receiving

faxes.

For example: If you subscribe to Call Waiting or another custom service and its

signal comes through the line while your machine is sending or receiving a fax, the

signal can temporarily interrupt or disrupt the faxes. Brother's ECM (Error

Correction Mode) feature should help overcome this problem. This condition is

related to the telephone system industry and is common to all devices that send

and receive information on a single, shared line with custom features. If avoiding

a slight interruption is crucial to your business, a separate telephone line with no

custom features is recommended.

Sending Faxes (continued)

Difficulty Suggestions

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Brother MFCJ4610DW User Manual Page 125

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