Brother MFC 9970CDW User Manual Page 120
- Page / 218
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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112
B
Error and maintenance messages B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
below.
You can clear most errors and perform routine maintenance messages by yourself. If you need
more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/
.
Troubleshooting B
Error Message Cause Action
Access Denied The function you want to use is
restricted by Secure Function
Lock.
Contact your administrator to check your
Secure Function Lock Settings.
Access Error The device is removed from the
USB direct interface while the
data is processing.
Press Stop/Exit. Reinsert the device and try
to print with Direct Print.
Calibration
failed.
Calibration failed. Turn off the machine. Wait a few seconds,
then turn it on again.
Put in a new drum unit. (See Replacing
the drum unit on page 73.)
Put in a new belt unit. (See Replacing the
belt unit on page 79.)
Put in a new waste toner box. (See
Replacing the waste toner box
on page 85.)
If the problem continues, call your Brother
dealer.
Cartridge Error
Put the Black (K)
Toner Cartridge
back in.
1
1
The toner cartridge
colour with the
problem is shown in
the message.
The toner cartridge is not
installed correctly.
Pull out the drum unit and remove the toner
cartridge for the colour that is indicated on the
LCD, then re-install the toner cartridge in the
drum unit. Put the drum unit back into the
machine.
Comm.Error Poor telephone line quality
caused a communication error.
Try sending the fax again or try connecting
the machine to another telephone line. If the
problem continues, call the telephone
company and ask them to check your
telephone line.
- BASIC USER’S GUIDE 1
- Table of Contents 4
- 5 Receiving a fax 33 5
- 8 Making copies 51 5
- C Menu and features 153 7
- D Specifications 190 7
- E Index 206 7
- General information 1 9
- Accessing the 10
- Advanced User’s 10
- Guide, Software User’s 10
- Guide and Network 10
- User’s Guide 10
- General information 11
- Accessing Brother 12
- Support (Windows 12
- Support (Macintosh) 1 12
- Control panel overview 1 14
- 01.01.2011 15:15 15
- LCD Touchscreen 1 16
- Volume settings 1 18
- Loading paper 2 19
- Chapter 2 20
- Loading paper in the 21
- Loading paper 23
- Paper settings 2 27
- Tray Use in copy mode 2 28
- Tray Use in fax mode 2 28
- Tray Use in print mode 2 29
- Acceptable paper and 30
- Sending a fax 4 37
- Chapter 4 38
- Colour fax transmission 4 39
- Transmission verification 39
- Receiving a fax 5 41
- Using receive modes 5 42
- Receive Mode settings 5 43
- Fax Detect 5 44
- Telephone line 45
- Connecting an external 46
- Recording an outgoing 47
- External and extension 48
- Using Remote Codes 6 49
- How to dial 7 50
- Search 7 51
- LDAP search 7 51
- Fax redial 7 51
- Storing numbers 7 52
- Storing One Touch Dial 54
- Storing Speed Dial numbers 7 56
- Changing or Deleting One 57
- Touch and Speed Dial 57
- Tone or Pulse 7 58
- Making copies 8 59
- Creating a PRN or 60
- PostScript 60
- 3™ file for 60
- Printing data directly 61
- Printing a document 10 63
- How to scan to a computer 11 64
- How to scan to a computer 65
- Click OK 66
- Click File 66
- Before scanning 11 67
- SCAN key settings 11 67
- Chapter 11 68
- Routine maintenance A 70
- Standard toner cartridge 71
- High capacity toner cartridge 71
- Replacing a Toner cartridge A 74
- IMPORTANT 100
- Cleaning the scanner glass A 101
- Cleaning the laser scanner 102
- Routine maintenance 103
- Cleaning the corona wires A 106
- C - Cyan M - Magenta 109
- Y - Yellow K - Black 109
- Cleaning the drum unit A 110
- Cleaning the paper pick-up 116
- Calibration A 117
- Auto Registration A 118
- Manual Registration A 119
- Frequency 119
- (Colour Correction) A 119
- Troubleshooting B 120
- Journal report B 127
- Document jams B 128
- Document is jammed under 129
- Removing small documents 129
- Paper jams B 130
- Paper is jammed in paper 131
- Paper is jammed at the back 133
- Paper is jammed inside the 135
- Troubleshooting 137
- Paper is jammed underneath 138
- Close the fuser cover (1) 141
- Fully close the back cover 141
- Telephone line or connections 142
- Receiving Faxes 143
- Sending faxes 144
- Receiving Faxes (continued) 144
- Handling incoming calls 145
- Copy difficulties 145
- Printing difficulties 146
- Scanning difficulties 147
- Software difficulties 147
- Paper handling difficulties 148
- Print quality difficulties 148
- Network difficulties 149
- Setting Dial Tone detection B 151
- Improving the print quality B 152
- EFGHIJKLMN 158
- Machine Information B 159
- How to reset the machine B 160
- Menu and features C 161
- Menu table C 162
- Menu and features 163
- FAX ( ) C 181
- COPY ( ) C 183
- SCAN ( ) C 186
- Other Functions C 193
- Entering text C 197
- 490 mm 198
- Specifications 199
- Document Size D 200
- Print media D 201
- Scanner D 205
- Printer D 206
- Interfaces D 207
- Direct Print feature D 208
- Scan to USB feature D 209
- Computer requirements D 210
- Consumable items D 212
- Network (LAN) D 213
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