Brother MFC 9970CDW User Manual Page 149
- Page / 218
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting
141
B
Network difficulties
Difficulties Suggestions
Cannot print over a wired Network. If you are having Network problems see the Network User's Guide for more
information.
Make sure your machine is powered on and is on-line and in Ready mode. Print
the Network Configuration Report to see your current Network settings. (See
Reports in Chapter 6 of the Advanced User's Guide.) Reconnect the LAN cable to
the hub to verify that the cable and network connections are good. If possible, try
connecting the machine to a different port on your hub using a different cable. You
can check the current wired network status from the Network control panel menu.
The network scanning feature
does not work.
(Windows
®
)
It is necessary to set the third-party Security/Firewall Software to allow Network
scanning. To add port 54925 for Network scanning, enter the information below:
In Name: Enter any description, for example Brother NetScan.
In Port number: Enter 54925.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party
Security/Firewall Software or contact the software manufacturer.
For more details, you can read FAQs and troubleshooting suggestions at
http://solutions.brother.com/
.
(Macintosh)
The network scanning feature may not work due to the firewall settings.
Change or disable the firewall settings. If you are using a third-party personal
Firewall software, see the User's Guide for your software or contact the
software manufacturer.
Re-select your machine in the Device Selector application located in
Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from
the model list in ControlCenter2.
The network PC-Fax Receive
feature does not work.
(Windows
®
only)
It is necessary to set the third-party Security/Firewall Software to allow PC-FAX
Rx. To add port 54926 for Network PC-FAX Rx, enter the information below:
In Name: Enter any description, for example Brother PC-FAX Rx.
In Port number: Enter 54926.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party
Security/Firewall Software or contact the software manufacturer.
For more details, you can read FAQs and troubleshooting suggestions at
http://solutions.brother.com/
.
- BASIC USER’S GUIDE 1
- Table of Contents 4
- 5 Receiving a fax 33 5
- 8 Making copies 51 5
- C Menu and features 153 7
- D Specifications 190 7
- E Index 206 7
- General information 1 9
- Accessing the 10
- Advanced User’s 10
- Guide, Software User’s 10
- Guide and Network 10
- User’s Guide 10
- General information 11
- Accessing Brother 12
- Support (Windows 12
- Support (Macintosh) 1 12
- Control panel overview 1 14
- 01.01.2011 15:15 15
- LCD Touchscreen 1 16
- Volume settings 1 18
- Loading paper 2 19
- Chapter 2 20
- Loading paper in the 21
- Loading paper 23
- Paper settings 2 27
- Tray Use in copy mode 2 28
- Tray Use in fax mode 2 28
- Tray Use in print mode 2 29
- Acceptable paper and 30
- Sending a fax 4 37
- Chapter 4 38
- Colour fax transmission 4 39
- Transmission verification 39
- Receiving a fax 5 41
- Using receive modes 5 42
- Receive Mode settings 5 43
- Fax Detect 5 44
- Telephone line 45
- Connecting an external 46
- Recording an outgoing 47
- External and extension 48
- Using Remote Codes 6 49
- How to dial 7 50
- Search 7 51
- LDAP search 7 51
- Fax redial 7 51
- Storing numbers 7 52
- Storing One Touch Dial 54
- Storing Speed Dial numbers 7 56
- Changing or Deleting One 57
- Touch and Speed Dial 57
- Tone or Pulse 7 58
- Making copies 8 59
- Creating a PRN or 60
- PostScript 60
- 3™ file for 60
- Printing data directly 61
- Printing a document 10 63
- How to scan to a computer 11 64
- How to scan to a computer 65
- Click OK 66
- Click File 66
- Before scanning 11 67
- SCAN key settings 11 67
- Chapter 11 68
- Routine maintenance A 70
- Standard toner cartridge 71
- High capacity toner cartridge 71
- Replacing a Toner cartridge A 74
- IMPORTANT 100
- Cleaning the scanner glass A 101
- Cleaning the laser scanner 102
- Routine maintenance 103
- Cleaning the corona wires A 106
- C - Cyan M - Magenta 109
- Y - Yellow K - Black 109
- Cleaning the drum unit A 110
- Cleaning the paper pick-up 116
- Calibration A 117
- Auto Registration A 118
- Manual Registration A 119
- Frequency 119
- (Colour Correction) A 119
- Troubleshooting B 120
- Journal report B 127
- Document jams B 128
- Document is jammed under 129
- Removing small documents 129
- Paper jams B 130
- Paper is jammed in paper 131
- Paper is jammed at the back 133
- Paper is jammed inside the 135
- Troubleshooting 137
- Paper is jammed underneath 138
- Close the fuser cover (1) 141
- Fully close the back cover 141
- Telephone line or connections 142
- Receiving Faxes 143
- Sending faxes 144
- Receiving Faxes (continued) 144
- Handling incoming calls 145
- Copy difficulties 145
- Printing difficulties 146
- Scanning difficulties 147
- Software difficulties 147
- Paper handling difficulties 148
- Print quality difficulties 148
- Network difficulties 149
- Setting Dial Tone detection B 151
- Improving the print quality B 152
- EFGHIJKLMN 158
- Machine Information B 159
- How to reset the machine B 160
- Menu and features C 161
- Menu table C 162
- Menu and features 163
- FAX ( ) C 181
- COPY ( ) C 183
- SCAN ( ) C 186
- Other Functions C 193
- Entering text C 197
- 490 mm 198
- Specifications 199
- Document Size D 200
- Print media D 201
- Scanner D 205
- Printer D 206
- Interfaces D 207
- Direct Print feature D 208
- Scan to USB feature D 209
- Computer requirements D 210
- Consumable items D 212
- Network (LAN) D 213
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