Brother MFC J6510DW User Manual download pdf (Page 110)

Sending Faxes

Difficulty Suggestions

Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is plugged into

the telephone wall jack and the LINE jack of the machine.

Make sure that the FAX key is illuminated.

Ask the other party to check that the receiving machine has paper.

Print the Transmission Verification Report and check for an error. (See Reports in

chapter 6 of the Advanced User’s Guide.)

Transmission Verification Report

says “RESULT:NG”.

There is probably temporary noise or static on the line. Try sending the fax again.

If you send a PC FAX message and get “RESULT:NG” on the Transmission

Verification Report, your machine may be out of memory. To gain extra memory,

you can turn off Memory Receive (see Turning off Memory Receive operations in

chapter 4 of the Advanced User’s Guide), print fax messages in memory (see

Printing a fax from the memory in chapter 4 of the Advanced User’s Guide) or

cancel a Delayed Fax or Polling Job. (see Canceling a fax in progress on page 35

and Checking and canceling waiting jobs in chapter 3 of the Advanced User’s

Guide.) If the problem continues, ask the telephone company to check your

telephone line.

If you often get transmission errors due to possible interference on the telephone

line, try changing the menu setting of Compatibility to Basic(for VoIP).

(See Telephone line interference / VoIP on page 100.)

Sent faxes are blank. Make sure you are loading the document properly. (See Loading documents

on page 30.)

Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your

machine's scanner operation. If the copy quality is not good, clean the scanner.

(See Cleaning the scanner on page 69.)

Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid

on the glass strip. Clean the glass strip. (See Cleaning the scanner on page 69.)

Handling Incoming Calls

Difficulty Suggestions

The machine “Hears” a voice as a

CNG Tone.

If Easy Receive is set to On, your machine is more sensitive to sounds. It may

mistakenly interpret certain voices or music on the line as a fax machine calling

and respond with fax receiving tones. Deactivate the machine by pressing

Stop/Exit. Try avoiding this problem by turning Easy Receive to Off.

(See Easy Receive on page 41.)

Sending a fax call to the machine. If you answered on an extension telephone, press your Fax Receive Code (the

factory setting is l 51). If you answered on the external telephone (connected to

the EXT. jack), press Start to receive the fax. When your machine answers, hang

up.

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Brother MFC J6510DW User Manual Page 110

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