Brother PT-9700PC User Manual download pdf (Page 4)

Brother

Two Year Limited Warranty

(USA Only)

Who is covered:

• This limited warranty (“warranty”) is given only

to the original end-user/retail purchaser

(referred to in this warranty as “Original

Purchaser”) of the accompanying Product,

consumables and accessories (collectively

referred to in this warranty as “this Product”).

• If you purchased a Product from someone other

than an authorized Brother reseller in the United

States or if the Product was used prior to your

purchase you are not the Original Purchaser and

the Product that you purchased is not covered

by this warranty.

What is covered:

• This Product includes the Product and may

include Consumable and Accessory Items.

Accessory Items may include, but are not

limited to USB cable, AC adaptor and photo

sleeves. Consumable Items may include but are

not limited to BMS paper, tape cassettes and

label rolls.

•

Except as otherwise provided herein, Brother

warrants that the Product and the accompanying

Consumable and Accessory Items will be free

from defects in materials and workmanship,

when used under normal conditions.

•

This warranty applies only to Products purchased

and used in the United States. For Products

purchased in, but used outside the United States,

this warranty covers only warranty service within

the United States.

What is the length of the Warranty Periods:

• Product and Accompanying Accessory Items:

two years from the original purchase date.

•

Accompanying Consumable Items: 90 days from

the original purchase date or the rated life of

consumable, whichever comes first.

What is NOT covered:

This warranty does not cover

(1) Physical damage to this Product;

(2) Damage caused by improper installation,

improper or abnormal use, misuse, neglect or

accident (including but not limited to shipping

this Product without the proper preparation and/

or packaging);

(3)

Damage caused by another device or software

used with this Product (including but not limited to

damage resulting from use of non Brother

-brand

parts and Consumable and Accessory Items);

(4) Consumable and Accessory Items that expired

in accordance with a rated life;

(5) Problems arising from other than defects in

materials or workmanship.

This limited warranty is VOID if this Product has

been altered or modified in any way (including but

not limited to attempted warranty repair without

authorization from Brother and/or alteration/

removal of the serial number).

What to do if you think your Product is eligible for

warranty service:

Report your issue to our Customer Service Hotline at

1-800-255-0415 or mobilesolutionsinfo@Brother.com

within the applicable warranty period

. Supply Brother

with a copy of your dated bill of sale showing that this

Product was purchased within the United States.

What Brother will ask you to do:

After contacting Brother you will be required to

send the Product properly packaged, freight

prepaid, to Brother together with a photocopy of

your bill of sale. Brother will provide a Return

Authorization Number (i.e RA#) that must be

written on the outside of the carton that contains

your Product and instructions to where you should

return your Product. You are responsible for the

cost of shipping, packing the Product, and

insurance (if you desire). You are also responsible

for loss or damage to this Product in shipping.

What Brother will do:

If the problem reported concerning your Product

and/or accompanying Consumable and Accessory

Items is covered by this warranty and

if you first

reported the problem within the applicable

warranty period, Brother will repair or replace the

Product and/or accompanying Consumable and

Accessory Items at no charge to you for parts or

labor. The decision as to whether to repair or

replace the Product and/or accompanying

Consumable and Accessory Items is made by

Brother in its sole discretion. Brother reserves the

right to supply a refurbished or remanufactured

replacement Products and/or accompanying

Consumable and Accessory Items and use

refurbished parts provided such replacement

Products conform to the manufacturer’s

specifications for new Product/parts. The repaired

or replacement Product and/or accompanying

Consumable and Accessory Items will be returned

to you freight prepaid.

If the Product and/or accompanying Consumable

and Accessory Items are not covered by this

warranty (either stage), you will be charged for

shipping the Product and/or accompanying

Consumable and Accessory Items back to you and

charged for any service and/or replacement parts/

Product at Brother’s then current rates.

Identification: Brother shall be allowed to place

identification marks on equipment covered and

repaired under this agreement.

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