Brother DCP-8250DN User's Guide

Basic User’s GuideDCP-8250DN Version 0UK/IRE

Chapter 12Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide1This Basic User's Guide does not con

92Paper handling difficultiesDifficulties SuggestionsThe machine does not feed paper. If the LCD shows the Paper Jam message and you still have a prob

Troubleshooting93BCopying difficultiesDifficulties SuggestionsCannot make a copy. Make sure that you pressed Copy and the machine is in Copy mode.See

94Network difficultiesDifficulties SuggestionsCannot print over a wired Network. Make sure your machine is powered on, is online and in the Ready mode

Troubleshooting95B1For Windows® 7 and Windows Server® 2008 R2: Printer properties, and Brother DCP-XXXX BR-Script3 if necessaryOther difficultiesDiffi

96Improving the print quality BIf you have a print quality problem, print a test page first (Menu, Printer, Print Options, Test Print). If the printou

Troubleshooting97B Grey background Make sure that you use paper that meets our specifications.uu Acceptable paper and other print media uu page 20 C

98 Hollow print Make sure that you use paper that meets our specifications.uu Acceptable paper and other print media uu page 20 Choose Thick Paper m

Troubleshooting99B Lines across the page Clean the corona wire inside the drum unit.uu Cleaning the corona wire uu page 62 The drum unit may be dama

100 Black toner marks across the page If you use label sheets for laser printers, the glue from the sheets may sometimes stick to the OPC drum surfac

Troubleshooting101B Image skewed Make sure that the paper or other print media is loaded correctly in the paper tray and that the guides are not too

General information31e Double-click top.pdf. If the country screen appears, choose your country.f After the list of User’s Guides appears, choose the

102 Envelope Creases Make sure that envelopes are printed with the back cover (face-up output tray) opened.uu Printing on thick paper, labels and env

Troubleshooting103BMachine Information BChecking the Serial Number BYou can see the machine’s Serial Number on the LCD.a Press Menu.b Press a or b to

104COn-screen programmingCYour machine is designed to be easy to operate with LCD on-screen programming using the menu buttons on the Touchscreen. Use

Menu and features105CMenu table CThe menu table will help you understand the menu selections and options that are found in the machine's programs

106General Setup(Continued)Tray Setting(Continued)Tray#1(Continued)Paper TypeThinPlain*ThickThickerRecycled Paper18Tray#2(This menu only appears if yo

Menu and features107CGeneral Setup(Continued)Beeper ——LowMed*HighOffAdjusts the beeper volume.10Ecology Toner Save — OnOff*Increases the page yield of

108 CLevel 1 Level 2 Level 3 Level 4 Options Descriptions PagePrinter Emulation ——Auto (EPSON)*Auto (IBM)HP LaserJetBR-Script 3Epson FX-850IBM Propr

Menu and features109C CLevel 1 Level 2 Level 3 Level 4 Options Descriptions PagePrint ReportsJournal Report— — — Lists information about your last 2

110 CLevel 1 Level 2 Level 3 Level 4 Level 5 Options DescriptionsNetwork Wired LAN TCP/IPBoot Method— Auto*StaticRARPBOOTPDHCPChooses the BOOT meth

Menu and features111CNetwork (Continued)Wired LAN(Continued)TCP/IP(Continued)DNS Server— Primary[000-255]. [000-255]. [000-255]. [000-255]Secondary[00

Chapter 14How to access the User's Guides for Advanced Features1You can view and download these Guides from the Brother Solutions Center at:http:

112Network (Continued)E-Mail(Continued)Setup ServerSMTPSMTP ServerName(Up to 64 characters)IP Address[000-255]. [000-255]. [000-255]. [000-255]Enter t

Menu and features113CNetwork (Continued)E-Mail(Continued)Setup Server(Continued)POP3(Continued)Verify POP3Cert.OnOff*Verify the POP3 Server Certificat

114 CLevel 1 Level 2 Level 3 Level 4 Options Descriptions PageMachine Info.Serial No. — — — You can check the serial number of your machine.103Page

Menu and features115C CLevel 1 Level 2 Level 3 Level 4 Options Descriptions PageInitial SetupDate&Time Date&Time — — Puts the date and time

116CLevel 1 Level 2 Level 3 Options 1 Options 2 Descriptions PageQuality ——Auto*TextPhotoGraph— You can choose the Copy resolution for your type of do

Menu and features117CTray Use ——Tray#1 OnlyTray#2 OnlyMP OnlyMP>T1>T2*T1>T2>MP(Tray#2 and T2 appear only if you installed Tray 2.)— Choose

118Favorite SettingsStore Favorite:1 Rename — After you make changes to the following settings, you can store them as one of your Favorite settings:Qu

Menu and features119CCLevel 1 Level 2 Level 3 Level 4 Options Descriptions PageScan to USB Quality ——Color 100 dpi*Color 200 dpiColor 300 dpiColor 600

120Scan to USB(Continued)File Name — — — Enter a file name for the scanned data.See .Glass ScanSize——A4*LetterLegal/FolioTo scan a Letter, Legal or F

Menu and features121CScan to Network(Windows®)(Continued)(Profile name)(Continued)File Type — (If you chose a Color or Gray option in the Quality sett

General information51Accessing Brother Support (Macintosh) 1You can find all the links you will need, such as Web support (Brother Solutions Center) o

122Scan to FTP (Profile name) Quality —Color 100 dpi*Color 200 dpiColor 300 dpiColor 600 dpiColor AutoGray 100 dpiGray 200 dpiGray 300 dpiGray AutoB&a

Menu and features123CScan to FTP(Continued)(Profile name)(Continued)Glass ScanSize— A4*LetterLegal/FolioTo scan a Letter, Legal or Folio size document

124Scan to E-mail(Continued)Manual/Address Book(Continued)File Type(Continued)(If you chose a B&W option in the Quality setting)PDF*PDF/ASecure PD

Menu and features125CScan to PC(Continued)E-Mail(Continued)Setting Help— — If you want to change Scan to PC settings, you must use the ControlCenter.

126Web Service(Appears when you install a Web Service Scan, which is Displayed in your computer's Network explorer.)Scan — — — You can scan data

Menu and features127COther FunctionsCLevel 1 Level 2 Level 3 Level 4 Options Descriptions PageDirect Print(Select File) Print Settings (No. of Prints(

128Direct Print(Continued)(Select File)(Continued)Print Settings (No. of Prints(001–999))(Continued)Duplex Long EdgeShort EdgeOff*Chooses the duplex p

Menu and features129CDirect Print(Continued)Default Settings(Continued)Paper Type — ThinPlain*ThickThickerRecycled PaperLabelSets the default media ty

130CCLevel 1 Level 2 Level 3 Level 4 Options Descriptions PageSecure Print(Select User) (Select Secure Print Job)Password: PrintDeleteYou can print da

Menu and features131CEntering text CWhen you are setting certain menu selections, you may need to enter text into the machine.Press repeatedly to ch

Chapter 16Control panel overview 1 1Home KeyPress the illuminated blue Home key to return to the Ready mode.2LCDThis is a Touchscreen LCD. You can acc

132DGeneral D1Measured diagonally2USB connections to PCSpecifications DModel DCP-8250DNPrinter Type LaserPrint Method Electrophotographic Laser Printe

Specifications133D1Measured in accordance with the method described in RAL-UZ122.2Office equipment with LWAd>6.30 B (A) is not suitable for use in

134Document Size DModel DCP-8250DNDocument Size (Single-sided)ADF Width 147.3 to 215.9 mmADF Length 147.3 to 355.6 mmScanner Glass Width Max. 215.9 mm

Specifications135DPrint media D1For labels, we recommend removing printed pages from the output paper tray immediately after they exit the machine to

136Copy D1From Ready mode and standard trayModel DCP-8250DNCopy Width Max. 210 mm Automatic 2-sided (Duplex) Copy Yes (from ADF)Multiple Copies Stack

Specifications137DScanner D1For the latest driver updates for the version of Mac OS X you are using, visit us at http://solutions.brother.com/.2Maximu

138Printer D1The print speed may vary depending on the type of document you print.2From Ready mode and standard trayModel DCP-8250DNAutomatic 2-sided

Specifications139DInterfaces D1Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 inter

140Direct Print feature D1PDF data including a JBIG2 image file, a JPEG2000 image file or a transparency file is not supported.Model DCP-8250DNCompati

Specifications141DComputer requirements DMinimum System Requirements and Supported PC Software FunctionsComputer Platform & Operating System Vers

General information71 6DataThe Data LED (light emitting diode) will flash depending on the machine’s status.2345601.01.2012 11:00 Copy Scan WebPrintD

1421For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 x 19200 dpi.2Third-party USB ports are not supported.3Nuan

Specifications143DConsumable items D1Approx. cartridge yield is declared in accordance with ISO/IEC 19752.2Drum life is approximate and may vary by ty

144Network (LAN) DNoteFor more information about the Network specifications uu the Network User's Guide. 1See Computer requirements uu page 141.2

145EEAADF (automatic document feeder)using ...25Apple MacintoshSee Software User's Guide.CClea

146OOut of Memory message ...74PPaper ...20how to load ...

Visit us on the World Wide Webhttp://www.brother.com/This machine is approved for use in the country of purchase only. Local Brother companies or thei

Chapter 18LCD Touchscreen 1The LCD Touchscreen shows the current machine status when the machine is idle. 1 Mode IndicatorLets you see the current mod

General information91Basic Operations 1To operate the Touchscreen use your finger to press the Menu or mode button directly on the LCD screen.To displ

Chapter 110Volume settings 1Beeper volume 1When the beeper is on, the machine will beep when you press a key or make a mistake. You can choose a range

1122Loading paper and print media2The machine can feed paper from the standard paper tray, optional lower tray or multi-purpose tray.NoteIf your appli

If you need to call Customer ServicePlease complete the following information for future reference:Model Number: DCP-8250DNSerial Number:1

Chapter 212c Fan the stack of paper well to avoid paper jams and misfeeds. d Put paper in the tray and make sure: The paper is below the maximum pape

Loading paper132Loading paper in the multi-purpose tray (MP tray) 2You can load up to 3 envelopes or special print media in the MP tray or up to 50 sh

Chapter 214c Put paper in the MP tray and make sure: The paper stays under the maximum paper mark (1). The side to be printed on must be face up wit

Loading paper152Printing on thick paper, labels and envelopes from the MP tray 2Before loading, press the corners and sides of the envelopes to make t

Chapter 216d Put paper, labels or envelopes in the MP tray. Make sure: The number of envelopes in the MP tray does not exceed 3. The paper, labels o

Loading paper172Unscannable and unprintable areas 2The figures below show maximum unscannable and unprintable areas. These areas may vary depending on

Chapter 218Paper settings 2Paper Size and Type 2When you change the size of paper in the tray, you will also need to change the paper size setting so

Loading paper192Tray Use in Copy mode 2You can change the priority tray that the machine will use for printing copies.When you choose Tray#1 Only, MP

Chapter 220Acceptable paper and other print media 2Print quality may vary according to the type of paper you are using.You can use the following types

Loading paper212Paper capacity of the paper trays 21Folio size is 8.5 in. × 13 in. (215.9 mm × 330.2 mm)Recommended paper specifications 2The followin

iUser's Guides and where do I find them?1PDF printing is not supported on Windows® Phone.2Visit us at http://solutions.brother.com/.Which Guide?

Chapter 222Handling and using special paper 2The machine is designed to work well with most types of xerographic and bond paper. However, some paper v

Loading paper232Envelopes 2Most envelopes designed for laser printers will be suitable for your machine. However, some envelopes may have feed and pri

Chapter 224Labels 2The machine will print on most types of labels designed for use with a laser machine. Labels should have an adhesive that is acryli

2533How to load documents3You can copy and scan from the ADF(automatic document feeder) or the scanner glass.Using the automatic document feeder (ADF)

Chapter 326d Adjust the paper guides (1) to fit the width of your document. NoteTo scan non-standard documents, see Using the scanner glass uu page 26

2744How to send an E-mail 4You can send an E-mail in any of the following ways.For more details on Scan to E-mail Server, see Software User's Gui

Chapter 428Storing E-mail addresses 4You can set up your machine to do the following types of easy dialling: Speed Dial and Groups for Broadcasting E-

Using Address Book294Speed Dial Storage Options 4The following chart shows the options available when storing Speed Dial numbers.When you store number

Chapter 430Storing Speed Dial numbers 4You can store your frequently used numbers as Speed Dial numbers, so that when you dial you will only have to p

Using Address Book314i Select the resolution from 100 dpi, 200 dpi, 300 dpi, 600 dpi or Auto. If you chose E-Mail Color PDF, go to step k. If you ch

iiTable of Contents(Basic User’s Guide)1 General information 1Using the documentation ...

Chapter 432f Do one of the following: If you chose Name:, enter the name (up to 15 characters) by pressing the buttons on the Touchscreen.Press OK.

3355How to copy 5The following steps show the basic copy operation.a When you want to make a copy, press the Copy button on the Touchscreen. The LCD

346With the Direct Print feature, you do not need a computer to print data. You can print by just plugging your USB Flash memory drive into the machin

Printing data from a USB Flash memory drive or digital camera supporting mass storage356Printing data directly from the USB Flash memory drive or digi

Chapter 636e Do one of the following: Press Print Settings. Go to step f . If you do not want to change the current default settings, go to step h .

Printing data from a USB Flash memory drive or digital camera supporting mass storage376Changing the default settings for direct print 6You can change

387Printing a document 7The machine can receive data from your computer and print it. To print from a computer you must install the printer driver.(uu

3988Scanning a document as a PDF file using ControlCenter4 (Windows®) 8(For Macintosh users uu Software User's Guide: Scanning) NoteThe screens o

Chapter 840e Set the scanning configuration.Click Configuration, then select Button settings, Scan and File. The configuration dialog box appears. You

How to scan to a computer418g Click File.The machine starts the scanning process. The folder where the scanned data is saved will open automatically.

iii5 Making copies 33How to copy...33Stop copyin

Chapter 842Changing the Scan button settings 8Before scanning 8To use the machine as a scanner, install a scanner driver. If the machine is on a netwo

How to scan to a computer438e Choose the File tab. You can change the default settings. 1 You can choose the file type from the pull-down list.2 You c

Chapter 844Scanning using the Scan button 8a Load your document. (See How to load documents uu page 25.)b Press Scan.c Press Scan to PC.d Press File.e

45AAReplacing the consumable items AThe following messages appear on the LCD in the Ready mode. These messages provide advanced warnings to replace th

461A4 or Letter size single-sided pages.2Approx. cartridge yield is declared in accordance with ISO/IEC 19752.3Standard toner cartridge4High yield ton

Routine maintenance47AYou will need to clean the machine regularly and replace the consumable items when the following messages are displayed on the L

48Replacing the toner cartridge AModel Name: TN-3330, TN-3380, TN-3390The Standard toner cartridge can print approximately 3,000 pages1. The High Yiel

Routine maintenance49AReplacing the toner cartridge Aa Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts

50Important• We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a piece of disposable paper undernea

Routine maintenance51AImportant• Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off wit

ivB Troubleshooting 70Identifying your problem ...70Error and maint

52Important• Unpack the toner cartridge just before you put it in the machine. If a toner cartridge is left unpacked for a long time, the toner life w

Routine maintenance53ANoteMake sure that you put in the toner cartridge correctly or it may separate from the drum unit. h Clean the corona wire insid

54Replacing the drum unit AModel name: DR-3300A new drum unit can print approximately 30,000 A4 or Letter size single-sided pages.ImportantFor best pe

Routine maintenance55Ac Take out the drum unit and toner cartridge assembly. WARNING HOT SURFACEAfter you have just used the machine, some internal p

56WARNING • DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire. It could explode, resulting in injuries.• DO NOT use

Routine maintenance57ANote• Be sure to seal up the used drum unit tightly in a suitable bag so that toner powder does not spill out of the drum unit.•

58g Put the drum unit and toner cartridge assembly back into the machine. h Close the front cover of the machine.Resetting the drum counter AWhen you

Routine maintenance59ACleaning and Checking the machine AClean the outside and inside of the machine regularly with a dry, lint-free cloth. When you r

60f Remove anything that is stuck inside the paper tray.g Wipe the inside and the outside of the paper tray with a dry, lint-free cloth to remove dust

Routine maintenance61Ad Lift the document cover (1).Clean the white plastic surface (2) and scanner glass (3) underneath it with a soft lint-free clot

vTable of Contents(Advanced User's Guide)The Advanced User's Guide explains the following features and operations. You can view the Advanced

62Cleaning the corona wire AIf you have print quality problems or the LCD shows Drum Error, clean the corona wire as follows:a Leave the machine turne

Routine maintenance63AImportant• We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case

64Cleaning the drum unit AIf your printout has dots at 94 mm intervals, follow the steps below to solve the problem.a Make sure that the machine is in

Routine maintenance65AWARNING HOT SURFACEAfter you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the

66k Push down the green lock lever and take the toner cartridge out of the drum unit. l Turn the drum unit as shown in the illustration. Make sure tha

Routine maintenance67An Turn the drum unit gear toward you by hand while checking the surface of the suspected area. o When you have found the mark on

68r Put the drum unit and toner cartridge assembly back into the machine. s Close the front cover of the machine.t Turn on the machine and try a test

Routine maintenance69Ad Tightly wring out a lint-free cloth soaked in lukewarm water, and then wipe the separator pad (1) on the paper tray to remove

70BIf you think there is a problem with your machine, check each of the items below first and then follow the troubleshooting tips.You can correct mos

Troubleshooting71BError and maintenance messages BAs with any sophisticated office product, errors may occur and consumable items may need to be repla

vi

72DIMM Error  The DIMM is not installed correctly. The DIMM is broken. The DIMM does not meet the required specifications. Turn off the machine an

Troubleshooting73BJam Tray 1Jam Tray 2The paper is jammed in the paper tray of the machine.See Paper is jammed in paper tray 1 or tray 2 uu page 80.Li

74Out of Memory The machine’s memory is full. Copy operation in progressDo one of the following: Press Start to copy the scanned pages. Press Stop/E

Troubleshooting75BReplace PartsLaser UnitIt is time to replace the laser unit.Call Brother customer service or a Brother Authorized Service Center to

76Unusable DeviceRemove the Device. Turn the power off and back on again.A defective USB device or a high power consumption USB device has been connec

Troubleshooting77BDocument Jams BDocument is jammed in the top of the ADF unit Ba Take out any paper from the ADF that is not jammed.b Open the ADF co

78Removing small documents jammed in the ADF Ba Lift the document cover.b Insert a piece of stiff paper, such as cardstock, into the ADF to push any s

Troubleshooting79BPaper Jams BAlways remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent paper ja

80Paper is jammed in paper tray 1 or tray 2BIf the LCD shows Jam Tray 1 or Jam Tray 2, follow these steps:a Pull the paper tray completely out of the

Troubleshooting81BPaper is jammed at the back of the machine BIf the LCD shows Jam Rear, a paper jam has occurred behind the back cover. Follow these

111Using the documentation1Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.Symbols and c

82WARNING HOT SURFACEAfter you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool dow

Troubleshooting83Bd Open the back cover. WARNING HOT SURFACEAfter you have just used the machine, some internal parts of the machine will be extremel

84g Close the fuser cover (1). h Close the back cover.i Put the drum unit and toner cartridge assembly back into the machine. j Close the front cover

Troubleshooting85BNotePulling the jammed paper downward allows you to remove the paper easier. d Press the front cover release button and then open th

86WARNING HOT SURFACEAfter you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool dow

Troubleshooting87Bf Push down the green lock lever and take the toner cartridge out of the drum unit. Remove the jammed paper if there is any inside t

88Paper is jammed in the duplex tray BIf the LCD shows Jam Duplex, follow these steps:a Leave the machine turned on for 10 minutes for the internal fa

Troubleshooting89Bf Pull the duplex tray completely out of the machine. g Pull the jammed paper out of the machine or out of the duplex tray. h Make s

90If you are having difficulty with your machine BImportant• For technical help, you must call the country where you bought the machine. Calls must be

Troubleshooting91BThe machine prints the first couple of pages correctly, then some pages have text missing.Check the settings in your application to