Brother MFC-7840N User's Guide

USER’S GUIDEMFC-7340MFC-7450MFC-7440NMFC-7840NMFC-7840W Version 0ARL/ASA/NZ

viiiPacking and shipping the machine...141C Menu and features 142On-screen programmin

90IEC60825-1+A2:2001 Specification AThis machine is a Class 1 laser product as defined in IEC60825-1+A2:2001 specifications. The label shown below is

Safety and legal91AInternational ENERGY STAR® Compliance Statement AThe purpose of the International ENERGY STAR® Program is to promote the developmen

927 Slots and openings in the casing at the back or bottom are provided for ventilation; to ensure reliable operation of the product and to protect it

Safety and legal93AImportant Information for New Zealand AImportant Safety Instructions A1 Read all of these instructions.2 Save them for later refere

9415 This product should be connected to an AC power source within the range indicated on the rating label. DO NOT connect it to a DC power source or

Safety and legal95A27 This equipment is not capable, under all operating conditions, of correct operation at the higher speeds for which it is designe

96Important Information for Some Countries AImportant Safety Instructions A1 Read all of these instructions.2 Save them for later reference.3 Follow a

Safety and legal97A16 Unplug this product from the wall outlet and refer servicing to Authorized Service Personnel under the following conditions: If

98Legal limitations for copying AIt is an offence to make reproductions of certain items or documents with the intent to commit fraud. This memorandum

Safety and legal99ATrademarks AThe Brother logo is a registered trademark of Brother Industries, Ltd.Brother is a registered trademark of Brother Indu

Section IGeneral IGeneral information 2Loading paper and documents 9General setup 21Security features 25

100BTroubleshooting BIf you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.Most problems can be

Troubleshooting and routine maintenance101BThe machine does not answer when called.Make sure the machine is in the correct receive mode for your setup

102Menu access difficultiesDifficulties SuggestionsThe machine beeps when you try to access the Setup Receive and Setup Send menus.If the Fax key is n

Troubleshooting and routine maintenance103BThe headers or footers appear when the document displays on the screen but they do not show up when it is p

104Print quality difficultiesDifficulties SuggestionsPrinted pages are curled.  Low quality thin or thick paper or not printing on the recommended si

Troubleshooting and routine maintenance105BThe network scanning feature does not work.The network PC Fax Receive feature does not work.The network pri

106The network scanning feature does not work.The network PC Fax Receive feature does not work.The network printing feature does not work.(continued)F

Troubleshooting and routine maintenance107BImproving the print quality BExamples of poor print qualityRecommendationWhite lines across the page  Make

108 Page skewed Make sure that the paper or other print media is loaded correctly in the paper tray and that the guides are not too tight or too loos

Troubleshooting and routine maintenance109B Curled or wavy Check the paper type and quality. High temperatures and high humidity will cause paper to

21Using the documentation1Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.Symbols and co

110 Faint Check the machine’s environment. Conditions such as humidity, high temperatures, and so on, may cause this print fault. (See Choosing a loc

Troubleshooting and routine maintenance111B Black toner marks across the page Make sure that you use paper that meets our specifications. (See Accept

112Setting dial tone detection BWhen you send a fax automatically, by default your machine will wait for a fixed amount of time before it starts to di

Troubleshooting and routine maintenance113BTelephone line interference BIf you are having difficulty sending or receiving a fax due to possible interf

114Error and maintenance messages BAs with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this ha

Troubleshooting and routine maintenance115BCooling Down WaitforawhileThe temperature of the drum unit or toner cartridge is too hot. The machine will

116Fuser Error The temperature of fuser unit does not rise at a specified temperature within specified time.Turn the power switch off, wait a few seco

Troubleshooting and routine maintenance117BOut of Memory The machine’s memory is full. Fax sending or copy operation in progressDo one of the followin

118Transferring your faxes or Fax Journal report BIf the LCD shows: Init Unable XX Print Unable XX Scan Unable XXWe recommend transferring your fax

Troubleshooting and routine maintenance119BTransferring faxes to another fax machineBIf you have not set up your Station ID (See Quick Setup Guide), y

General information31Viewing documentation 1Viewing documentation (Windows®) 1To view the documentation, from the Start menu, point to Brother, MFC-XX

120Document jams BIf the document is jammed, follow the steps below.NoteAfter removing a jammed document, check that no paper scraps are left in the m

Troubleshooting and routine maintenance121BPaper jams BTo clear paper jams, please follow the steps in this section.Note• Please confirm that you have

122CAUTION We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth u

Troubleshooting and routine maintenance123BPaper is jammed at the back of the machineBa Open the front cover. b Slowly take out the drum unit and tone

124Paper is jammed inside the drum unit and toner cartridge assemblyBa Open the front cover. b Slowly take out the drum unit and toner cartridge assem

Troubleshooting and routine maintenance125Be Put the toner cartridge back into the drum unit until you hear it lock into place. If you put it in corre

126Cleaning the outside of the machine Ba Turn off the machine. Unplug the telephone line cord first, disconnect all cables, and then unplug the power

Troubleshooting and routine maintenance127BCleaning the scanner glass Ba Turn off the machine. Unplug the telephone line cord first, disconnect all ca

128Cleaning the laser scanner window BWARNING Use neutral detergents. DO NOT use any flammable substances, spray or organic solvent/liquids containin

Troubleshooting and routine maintenance129BCAUTION To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in

Chapter 14How to find scanning instructions 1There are several ways you can scan documents. You can find the instructions as follows:Software User&apo

130c Slowly take out the drum unit and toner cartridge assembly. CAUTION We recommend that you place the drum unit and toner cartridge assembly on a c

Troubleshooting and routine maintenance131BCAUTION To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations below.

132 To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the illustration. d Push down the green lock

Troubleshooting and routine maintenance133Bh Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartrid

134Replacing the consumable items BYou will need to replace the consumable items when the machine indicates that the life of the consumable is over.No

Troubleshooting and routine maintenance135BWARNING HOT SURFACEAfter you have just used the machine, some internal parts of the machine will be extreme

136CAUTION Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. To avoid pr

Troubleshooting and routine maintenance137Bf Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in

138NoteThe drum unit is a consumable item, and it is necessary to replace it periodically. There are many factors that determine the actual drum life,

Troubleshooting and routine maintenance139B To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in the il

General information51How to find scanning instructions 1There are several ways you can scan documents. You can find the instructions as follows:Softwa

140g Put the new drum unit and toner cartridge assembly in the machine. h Press Clear/Back.To confirm you are installing a new drum, press 1.i When th

Troubleshooting and routine maintenance141BPacking and shipping the machineBCAUTION Make sure that the machine has fully cooled down by leaving it dis

142COn-screen programmingCYour machine has been designed to be easy to use. The LCD provides on-screen programming using the menu keys.We have created

Menu and features143CHow to access the menu mode Ca Press Menu.b Choose an option. Press 1 for General Setup menu. Press 2 for Fax menu. Press 3 fo

144Menu table CThe factory settings are shown in Bold with an asterisk.Choose & OK Choose & OK to accept to exit Main Menu Submenu

Menu and features145C1.GeneralSetup (continued)4.Volume 1.Ring OffLowMed*HighAdjusts the ring volume. 222.Beeper OffLowMed*HighAdjusts the volume leve

1462.Fax(continued)1.Setup Receive(continued)2.F/T Ring Time 20 Secs30 Secs*40 Secs70 Secs(Example for the Australia)Sets the pseudo/double-ring time

Menu and features147C2.Fax(continued)2.Setup Send(continued)4.Batch TX OnOff*Combines delayed faxes going to the same fax number at the same time of d

1482.Fax(continued)4.Report Setting(continued)2.Journal PeriodOffEvery 50 Faxes*Every 6 HoursEvery 12 HoursEvery 24 HoursEvery 2 DaysEvery 7 DaysSets

Menu and features149C2.Fax(continued)0.Miscellaneous1.CompatibilityHigh1 (MFC-7840N and MFC-7840W only)Normal*Basic(for VoIP)1Factory setting for MFC

Chapter 16Control panel overview 1MFC-7340 and MFC-7450 have the same keys. MFC-7440N, MFC-7840N and MFC-7840W have the same keys.

150Main MenuSubmenu Menu Selections Options Descriptions Page4.LAN(MFC-7440N only)5.LAN(MFC-7840N only)1.TCP/IP 1.BOOT Method — Auto*StaticRARPBOOTPDH

Menu and features151C4.LAN(MFC-7440N only)5.LAN(MFC-7840N only)(continued)1.TCP/IP(continued)0.IPv6 — OnOff*Enable or Disable the IPv6 protocol. If yo

152Main MenuSubmenu Menu Selections Options Descriptions Page5.LAN(MFC-7840W only)1.Wired 1.TCP/IP 1.BOOT Method Auto*StaticRARPBOOTPDHCPChooses the

Menu and features153C5.LAN(MFC-7840W only)(continued)1.Wired(continued)2.Ethernet — Auto*100B-FD100B-HD10B-FD10B-HDChooses the Ethernet link mode.Se

1545.LAN(MFC-7840W only)(continued)2.WLAN(continued)1.TCP/IP(continued)8.DNS Server (Primary)000.000.000.000(Secondary)000.000.000.000Specifies the

Menu and features155C5.LAN(MFC-7840W only)(continued)2.WLAN(continued)6.Set toDefault1.Reset2.Exit— Restore the wireless network setting to factory de

156Main Menu Submenu Menu Selections Options Descriptions Page4.MachineInfo.(MFC-7340)5.MachineInfo.(MFC-7450 and MFC-7440N)6.MachineInfo.(MFC-7840N a

Menu and features157CEntering text CWhen setting certain menu selections, such as the Station ID, you will need to type text characters. The dial pad

158DGeneral DSpecifications DPrinter Type LaserPrint Method Electrophotography by semiconductor laser beam scanningMemory Capacity 16 MB(MFC-7340)32 M

Specifications159DTemperature Operating: 10 to 32.5°CStorage: 5 to 35°CHumidity Operating: 20 to 80% (without condensation)Storage: 10 to 90% (without

General information71

160Print media D1For transparencies or labels, we recommend removing printed pages from the output paper tray immediately after they exit the machine

Specifications161DFax DCompatibility ITU-T Group 3Coding System MH/MR/MMR (MFC-7340 and MFC-7440N)MH/MR/MMR/JBIG (MFC-7450, MFC-7840N and MFC-7840W)Mo

1621‘Pages’ refers to the ‘Brother Standard Chart No. 1’ (a typical business letter, Standard resolution, MMR code). Specifications and printed materi

Specifications163DCopy D1The first copy out time may vary depending on scanner lamp warm up time.Colour/Monochrome MonochromeDocument Size ADF Width:

164Scan D1Maximum 1200 × 1200 dpi scanning with the WIA driver in Windows® XP/Windows Vista® (resolution up to 19200 × 19200 dpi can be chosen by usin

Specifications165DPrint D1The print speed may change depending on the type of document you print.Interfaces D1Your machine has a Full-Speed USB 2.0 in

166Computer requirements DMinimum System Requirements and Supported PC Software FunctionsComputer Platform & Operating System VersionSupported PC

Specifications167D1Microsoft® Internet Explorer 5.5 or greater.2For WIA, 1200x1200 resolution. Brother Scanner Utility enables to enhance up to 19200

168Consumable items D1Approx. cartridge yield is declared in accordance with ISO/IEC 19752.2Drum yield is approximate, and may vary by type of use.Not

Specifications169DEthernet wired network (MFC-7440N, MFC-7840N and MFC-7840W )D1PC Fax Send for Mac®2Printing only for Windows Server® 20033Mac OS® X

Chapter 181 Fax and telephone keys:HookPress before dialing if you want to make sure a fax machine will answer, and then press Start. Also, press this

170Ethernet wireless network (MFC-7840W only) D1PC Fax Send for Mac®2Only printing for Windows Server® 20033Mac OS® X 10.2.4 or greater (mDNS)4BRAdmin

Specifications171DAuthentication and encryption for wireless users only DAuthentication method DThe Brother machine supports the following methods: O

172Network key DThere are some rules for each security method: Open system/Shared key with WEPThis key is a 64-bit or 128-bit value that must be ente

Specifications173DWireless one-push configuration DIf your wireless access point supports either SecureEasySetup™, Wi-Fi Protected Setup™ (PBC1) or AO

174EThis is a comprehensive list of features and terms that appear in Brother manuals. Availability of these features depends on the model you purchas

Glossary175EECM (Error Correction Mode)Detects errors during fax transmission and resends the pages of the fax that had an error.Extension telephoneA

176OCR (optical character recognition)The bundled ScanSoft™ PaperPort™ 11SE with OCR or Presto!® PageManager® software application converts an image o

Glossary177ETemporary settingsYou can choose certain options for each fax transmission and copy without changing the default settings.Tone (not availa

Index178FAADF (automatic document feeder)faxing ...34using ...

179FEnvelopes ... 9, 15, 17how to load ...11Equalization ...

922Loading paper and print media2The machine can feed paper from the standard paper tray or manual feed slot.When you put paper into the paper tray, n

180Macintosh®See Software User’s Guide on the CD-ROM.Maintenance, routine ...125checking the remaining life of drum unit ..

181Fsetting up ...57using ...56search ...

182printing ... 100, 102scanning ...103software ...

For Australia Only:Warranty & Repair – For details about warranty on your Brother Product, the details are listed on the following link: www.broth

This machine is approved for use in the country of purchase only, local Brother companies or their dealers will only support machines purchsed in thei

If you need to call Customer ServicePlease complete the following information for future reference:Model Number: MFC-7340, MFC-7450, MFC-7440N, MFC-7

Chapter 210Note(For Asia) For Legal size paper, press the release button in the bottom of the paper tray and then pull out the back of the paper tray.

Loading paper and documents112b Open the manual feed slot cover. c Using both hands, slide the manual feed slot paper guides to the width of the paper

Chapter 212c Using both hands, slide the manual feed slot paper guides to the width of the paper that you are going to use. d Using both hands, put on

Loading paper and documents132Unprintable area 2Unprintable area for faxes and copies 2The printable area of your machine begins at approximately 3 mm

Chapter 214Acceptable paper and other print media2Print quality may vary according to the type of paper you are using.You can use the following types

Loading paper and documents152Type and size of paper 2The machine loads paper from the installed standard paper tray or manual feed slot.Standard pape

Chapter 216Recommended paper specifications 2The following paper specifications are suitable for this machine.Handling and using special paper 2The ma

Loading paper and documents172• that is designed for inkjet printingIf you use any of the types of paper listed above, they may damage your machine. T

Chapter 218• with sealing flaps that have not been folded at purchase• with sealing flaps as shown in figure below • with each side folded as shown in

Loading paper and documents192Loading documents 2Using the automatic document feeder (ADF) 2The ADF can hold up to 35 pages and feeds each sheet indiv

iApproval Information and Compilation and Publication NoticeTHIS EQUIPMENT IS DESIGNED TO WORK WITH A TWO WIRE ANALOGUE PSTN LINE FITTED WITH THE APPR

Chapter 220Using the scanner glass (Flatbed) 2You can use the scanner glass to fax, copy or scan pages of a book or one page at a time.Documents can b

2133Mode timer 3The machine has three mode keys on the control panel: Fax, Scan, and Copy. You can set how much time the machine takes after the last

Chapter 322Volume settings 3Ring volume 3You can choose a ring volume level from a range of settings, from High to Off.While in Fax mode press or

General setup233Setting daylight savings time3You can set the machine to change for Daylight Savings Time. If you choose On, it will reset the time fo

Chapter 324Dial prefix 3The dial prefix setting will automatically dial a predefined number before every fax number you dial. For example: If your tel

2544Security 4You can set up your machine with multiple levels of security using Setting Lock and TX Lock (MFC-7340 and MFC-7440N only), Memory Securi

Chapter 426Turning the TX Lock on/off 4If you enter the wrong password when following the instructions below, the LCD shows Wrong Password. Re-enter t

Security features274Changing your memory security password4a Press Menu, 1, 8, 1.b Press a or b to choose Set Password. Press OK.c Enter the registere

Chapter 428Secure Function Lock(MFC-7840N and MFC-7840W only) 4Secure Function Lock lets you restrict Public access to certain machine functions (Fax

Security features294Setting up the Public user 4You can set up the Public user. Public users do not need to enter a password.NoteYou must disable at l

ii

Chapter 430Turning Secure Function Lock on/off 4If you enter the wrong password when following the instructions below, the LCD will show Wrong Passwor

Security features314Setting lock 4Setting Lock lets you set a password to stop other people from accidentally changing your machine settings.Make a ca

Chapter 432Restricting dialling 4This feature is to prevent users from sending a fax or call to a wrong number by mistake.You can set the machine to r

Section IIFax IISending a fax 34Receiving a fax 41Telephone and external devices 46Dialling and storing numbers 56Remote fax options 61Polling 67Print

345How to fax 5Entering fax mode 5To enter fax mode press (Fax), and the key will glow green.Sending a fax from the ADF 5Using the ADF to send your f

Sending a fax355Cancelling a fax in progress 5Press Stop/Exit to cancel the fax. If you press Stop/Exit while the machine is dialling or sending, the

Chapter 536Additional sending operations5Sending faxes using multiple settings 5Before you send a fax, you can change any combination of these setting

Sending a fax375f Enter two digits to show the number of pages you are sending.Press OK.For example, enter 0, 2 for 2 pages or 0, 0 to leave the numbe

Chapter 538Changing fax resolution 5The quality of a fax can be improved by changing the fax resolution. Resolution can be changed for the next fax or

Sending a fax395Sending in real time for all faxes 5a Make sure you are in Fax mode .b Press Menu, 2, 2, 5.c Press a or b to choose On.Press OK.Sendi

iiiTable of ContentsSection I General1 General information 2Using the documentation...

Chapter 540Checking and cancelling waiting jobs 5Check which jobs are still waiting in the memory to be sent. If there are no jobs, the LCD will show

4166Receive modes 6You must choose a receive mode depending on the external devices and telephone services you have on your line. The diagrams below w

Chapter 642Using receive modes 6Some receive modes answer faxes automatically (Fax Only and Fax/Tel). You may want to change the ring delay before usi

Receiving a fax436Receive mode settings 6Ring delay 6The ring delay sets the number of times the machine rings before it answers in Fax Only and Fax/T

Chapter 644Setting the print density 6You can adjust the print density to make your printed pages darker or lighter.a Make sure you are in Fax mode .

Receiving a fax456Receiving faxes into memory 6As soon as the paper tray becomes empty during fax reception, the screen will display No Paper, asking

467Telephone line services7Features like Voice Mail, Call Waiting, Call Waiting/Caller ID, RingMaster, answering services, alarm systems or other cust

Telephone and external devices477What is the Advantage of using Telstra® FaxStream® Duet® Function?7Using Telstra® FaxStream® Duet® is the most effici

Chapter 748Set the Distinctive Ring to ON 7Very important!After you have set the Distinctive Ring feature to ON, the receive mode is set to Manual aut

Telephone and external devices497Telephone Service for New Zealand7FaxAbility 7FaxAbility is a service offered by Telecom that allows you to have an a

ivSecure Function Lock (MFC-7840N and MFC-7840W only)...28Setting lock ...

Chapter 750How to Turn FaxAbility OFF or ON 7The FaxAbility function is designed to accommodate the FaxAbility service provided by Telecom. To change

Telephone and external devices517Registering the Distinctive Ring pattern7Very important!After you have set the Distinctive Ring feature to ON, the re

Chapter 752c Press a or b to scroll through the Caller ID memory to choose the Caller ID you want to view, and then press OK.The LCD will show the cal

Telephone and external devices537a Set your external TAD to one or two rings. (The machine’s Ring Delay setting does not apply.)b Record the outgoing

Chapter 754External and extension telephones7NoteYou need to turn the Remote Codes setting to on to use the Remote Activation code l51 (l91 for New Ze

Telephone and external devices557Using a non-Brother cordless external handset 7If your non-Brother cordless telephone is connected to the telephone l

568How to dial 8You can dial in any of the following ways.Manual dialling 8Use the dial pad to enter all the digits of the telephone or fax number. On

Dialling and storing numbers578• If the LCD shows No Contact Found when you enter the first few letters of the name, it means that a name for the lett

Chapter 858c Enter the number (up to 20 characters). Press OK.d Do one of the following: Enter the name using the dial pad (up to 15 characters). Pre

Dialling and storing numbers598c Press d or c to position the cursor under the character you want to change, and then press Clear/Back to delete it. R

vPrinting a fax from the memory ...457 Telephone and external devices 46Telephone li

Chapter 860Combining quick dial numbers 8You can combine more than one Quick Dial number when you dial. This feature may be useful if you need to dial

6199Remote fax options let you receive faxes while you are away from the machine.You can use only one remote fax option at a time.Fax forwarding 9The

Chapter 962PC fax receive 9If you turn on the PC Fax Receive feature your MFC will store received faxes in memory and send them to your PC automatical

Remote fax options639Changing remote fax options9If received faxes are left in your machine’s memory when you change to another remote fax option, the

Chapter 964Remote retrieval 9The remote retrieval feature lets you retrieve your stored fax messages when you are not at the machine. You can call you

Remote fax options659Retrieving fax messages 9a Dial your fax number from a telephone or another fax machine using touch tone.b When your machine answ

Chapter 966Remote fax commands 9Follow the commands below to access features when you are away from the machine. When you call the machine and enter y

671010Polling lets you set up your machine so other people can receive faxes from you, but they pay for the call. It also lets you call somebody else’

Chapter 1068Sequential polling 10Sequential polling lets you request documents from several fax machines in one operation. a Make sure you are in Fax

Polling6910NoteThe document will be stored and can be retrieved from any other fax machine until you delete the fax from memory.To delete the fax from

viRemote retrieval ...64Setting a remote access code ..

7011Fax reports 11Some fax reports (transmission verification and fax journal) can be printed automatically and manually.Transmission verification rep

Printing reports7111Reports 11The following reports are available:1 XMIT VerifyDisplays the Transmission Verification Report for your last outgoing 20

Chapter 1172

Section IIICopy IIIMaking copies 74

7412How to copy 12Entering copy mode 12Press (Copy) to enter Copy mode. 1 Stack/Sort2 Copy ratio and copy layout3 Contrast4Quality5 Number of copiesM

Making copies7512Copy options (temporary settings)12When you want to quickly change the copy settings temporarily for the next copy, use the temporary

Chapter 1276Using the Options key 12Use the Options key to quickly set the following copy settings temporarily for the next copy.Press Menu selections

Making copies7712Improving copy quality 12You can choose from a range of quality settings. The default setting is Auto. AutoAuto is the recommended m

Chapter 1278Adjusting contrast 12Contrast 12Adjust the contrast to help an image look sharper and more vivid.To temporarily change the contrast settin

Making copies7912Repeat h and i for each page of the layout.j After all the pages have been scanned, press 2 in h to finish.If you are copying from th

viiFor Macintosh®...83Section V AppendixesA Safety and lega

Chapter 1280

Section IVSoftware IVSoftware and Network features 82

8213The User’s Guide on the CD-ROM includes the Software User’s Guide and Network User’s Guide for features available when connected to a computer (fo

Software and Network features8313c Click the heading you would like to view from the list at the left of the window. For Macintosh®13a Make sure your

Chapter 1384

Section VAppendixes VSafety and legal 86Troubleshooting and routine maintenance 100Menu and features 142Specifications 158Glossary 174

86AChoosing a location APlace your machine on a flat, stable surface that is free of vibration. Put the machine near a telephone socket and a standard

Safety and legal87AImportant information ASafety precautions APlease read these instructions before attempting any maintenance, and keep them for late

88WARNING Before cleaning the inside of the machine, first unplug the telephone line cord, and then the power cord from the electrical socket. DO NOT

Safety and legal89A NoteThe fuser unit is marked with a caution label. Please DO NOT remove or damage the label. If moving your machine, use the hand