Brother MFC-9010CN User's Guide

USER’S GUIDEMFC-9010CN Version AUSA/CAN

viiiSection II Copy4 Making copies 26How to copy ...

88IMPORTANT• We recommend that you place the drum unit and toner cartridge assembly on a clean, flat, level, stable surface with a sheet of disposable

Troubleshooting and routine maintenance89Cf Unpack the new toner cartridge. Gently shake it from side to side several times to distribute the toner ev

90g Pull off the protective cover. h Put the new toner cartridge firmly into the drum unit until you hear it lock into place. NoteMake sure that you p

Troubleshooting and routine maintenance91Cj Close the top cover of the machine. k Plug the machine’s power cord back into the AC power outlet first, a

92Note• There are many factors that determine the actual drum life, such as the temperature, humidity, type of paper, type of toner used and so on. Un

Troubleshooting and routine maintenance93CReplacing the drum units CIMPORTANT• While removing the drum unit, handle it carefully because it may contai

94IMPORTANT• We recommend that you place the drum unit and toner cartridge assembly on a clean, flat surface with a sheet of disposable paper or cloth

Troubleshooting and routine maintenance95Cf Put the toner cartridge firmly into the new drum unit until you hear it lock into place. IMPORTANTMake sur

96Resetting the drum counter CWhen you replace a drum unit with a new one, you need to reset the drum counter by completing the following steps:a Plug

Troubleshooting and routine maintenance97Cc Take out all the drum unit and toner cartridge assemblies. IMPORTANT• We recommend that you place the drum

ixC Troubleshooting and routine maintenance 49Troubleshooting...

98d Hold the green handle of the belt unit and lift the belt unit up, then pull it out.IMPORTANTTo avoid print quality problems, DO NOT touch the shad

Troubleshooting and routine maintenance99Ce Unpack the new belt unit and put the new belt unit in the machine.f Slide each drum unit and toner cartrid

100When you replace a belt unit with a new one, you need to reset the belt unit counter by completing the following steps:Ca Plug the machine’s power

Troubleshooting and routine maintenance101Cc Take out all the drum unit and toner cartridge assemblies. IMPORTANT• We recommend that you place the dru

102d Hold the green handle of the belt unit and lift the belt unit up, then pull it out.IMPORTANTTo avoid print quality problems, DO NOT touch the sha

Troubleshooting and routine maintenance103Ce Remove the orange packing material and discard it.NoteThis step is only necessary when you are replacing

104g Unpack the new waste toner box and put the new waste toner box in the machine. h Put the belt unit in the machine.i Slide each drum unit and tone

Troubleshooting and routine maintenance105CReplacing periodic maintenance partsCThe periodic maintenance parts will need to be replaced regularly to m

106Network Configuration List CThe Network Configuration List is a report listing the current network configuration including the network print server

Troubleshooting and routine maintenance107CHow to reset the machine Ca Press Menu, 1, 6. General Setup6.Resetb Press a or b to choose the reset functi

xE Specifications 120General ...120Print me

108WARNING This machine is heavy and weighs approximately 50 lb. (22.7 kg). To prevent injuries use at least two people to lift the machine. Be carefu

Troubleshooting and routine maintenance109Cf Remove the belt unit by holding the green handle and lifting the belt unit up and out of the machine.g Re

110j Close the top cover. k Put the waste toner box and one drum unit and toner cartridges assembly in the Styrofoam piece. l Using two people, place

Troubleshooting and routine maintenance111Co Put the four carton trays on the top. NoteIf you are returning your machine to Brother as part of the Exc

112DOn-screen programmingDYour machine has been designed to be easy to use. The LCD provides on-screen programming using the menu keys.We have created

Menu and features113DHow to access the menu mode Da Press Menu.b Choose an option. Press 1 for General Setup menu. Press 2 for Copy menu. Press 3 f

114Menu table DThe factory settings are shown in Bold with an asterisk.Choose & OK Choose & OK to accept to exit Main Menu Subme

Menu and features115D1.General Setup(Continued)5.Document Scan1.Glass ScanSizeA4Letter*Adjusts the scan area of the scanner glass to the size of the d

1162.Copy(Continued)4.Color Adjust1.Red b -nnnno+ ab -nnnon+ ab -nnonn+ a *b -nonnn+ ab -onnnn+ aAdjusts the red color for copies. 302.Green b -nnnno+

Menu and features117D3.Printer(Continued)7.Manual Regist.1.Print Chart — Print the chart to manually check the registration of the colors.832.Set Regi

Section IGeneral IGeneral information 2Loading paper and documents 9General Setup 22

1184.Network(Continued)1.TCP/IP(Continued)8.DNS Serve r Primary[000-255]. [000-255]. [000-255]. [000-255]Secondary[000-255]. [000-255]. [000-255]. [00

Menu and features119DEntering text DWhen setting certain menu selections, you will need to type text characters. The numeric keys have letters printed

120EGeneral E1When making a copy from one sheetSpecifications EPrinter Type LEDPrint Method Electrophotographic LEDMemory Capacity 64 MB LCD (liquid c

Specifications121ETemperature Operating: 50 °F to 90.5 °F (10 to 32.5 °C)Storage: 32 °F to 104 °F (0 to 40 °C)Humidity Operating: 20 to 80% (without c

122Print media E1For labels, we recommend removing printed pages from the output paper tray immediately after they exit the machine to avoid the possi

Specifications123ECopy E1The copy speed may change depending on the type of document you copy.Copy Speed (Monochrome)Up to 17 pages/minute (Letter siz

124Scan E1For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/.2Maximum 1200 × 1200 dpi scanning wi

Specifications125EPrint E1Print only via network.2For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.c

126Interfaces E1Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface.2Third par

Specifications127EComputer requirements E1Internet Explorer® 5.5 or greater.2For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables to enha

21Using the documentation1Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.Symbols and co

128Consumable items E1Approx. cartridge yield is declared in accordance with ISO/IEC 19798.2Contains 4 pc. Drum Set3Contains 1 pc. Black Drum Unit4Con

Specifications129EEthernet wired network ENetwork board model nameNC-6700hLAN You can connect your machine to a network for Network Printing, Network

1301Print only via network.2Mac OS X 10.3.9 or greater (mDNS)3For the latest driver updates for the Mac OS X you are using, visit us at http://solutio

131FThis is a comprehensive list of features and terms that appear in Brother manuals. Availability of these features depends on the model you purchas

Index132GAAccessories and supplies ... iiADF (automatic document feeder)using ...

133GHHELPLCD messages ...112Menu Table ... 112, 114using menu keys ...

134QQualitycopying ... 28, 29printing ... 51, 54RReducingcopies ...

EQUIPMENT ATTACHMENT LIMITATIONS (Canada only)NOTICEThis product meets the applicable Industry Canada technical specifications.

Brother International Corporation100 Somerset Corporate BoulevardP.O. Box 6911Bridgewater, NJ 08807-0911 USABrother International Corporation (Canada)

General information31Accessing the Software User’s Guide and Network User’s Guide1This User’s Guide does not contain all the information about the mac

Chapter 14How to find scanning instructions 1There are several ways you can scan documents. You can find the instructions as follows:Software User’s G

General information51How to find scanning instructions 1There are several ways you can scan documents. You can find the instructions as follows:Softwa

Chapter 16Control panel overview 1 1 Copy and Print keys:Copy keys:OptionsYou can quickly and easily choose temporary settings for copying.Enlarge/Red

General information71 6 Numeric keysUse these keys to enter text.7Stop/ExitStops an operation or exits from a menu.8Start:ColorLets you start making c

If you need to call Customer ServicePlease complete the following information for future reference:Model Number: MFC-9010CNSerial Number:1

Chapter 18Data LED indications 1The Data LED (light emitting diode) will flash depending on the machine’s status. LED Machine Status Description Ready

922Loading paper and print media2The machine can feed paper from the standard paper tray.When you put paper into the paper tray, note the following:

Chapter 210c Fan the stack of paper well to avoid paper jams and misfeeds. d Put paper in the tray, and make sure that the paper is below the maximum

Loading paper and documents112Loading paper in the manual feed slot 2You can load envelopes and special print media one at a time into this slot. Use

Chapter 212Printing on thick paper, labels, envelopes or small paper2When the back output tray is pulled down, the machine has a straight paper path f

Loading paper and documents132e Using both hands, put one sheet of paper or one envelope in the manual feed slot until the front edge of the paper or

Chapter 214Unprintable area 2Unprintable area for copies 2The figures below show unprintable areas.NoteThis unprintable area shown above is for a sing

Loading paper and documents152Acceptable paper and other print media2Print quality may vary according to the type of paper you are using.You can use t

Chapter 216Paper capacity of the paper trays 21Folio size is 8.5 in. × 13 in. (215.9 mm x 330.2 mm)Recommended paper specifications 2The following pap

Loading paper and documents172Handling and using special paper 2The machine is designed to work well with most types of xerographic and bond paper. Ho

iBrother numbersIMPORTANTFor technical help, you must call the country where you bought the machine. Calls must be made from within that country. Regi

Chapter 218Envelopes 2Most envelopes will be suitable for your machine. However, some envelopes may have feed and print-quality problems because of th

Loading paper and documents192• with sealing flaps that have not been folded at purchase• with sealing flaps as shown in figure below • with each side

Chapter 220Loading documents 2Using the automatic document feeder (ADF) 2The ADF can hold up to 35 pages and feeds each sheet individually. Use standa

Loading paper and documents212Using the scanner glass 2You can use the scanner glass to copy or scan pages of a book one page at a time.Documents can

223Paper settings 3Paper Type 3Set up the machine for the type of paper you are using. This will give you the best print quality.a Press Menu, 1, 1, 1

General Setup233Ecology features 3Toner Save 3You can save toner using this feature. When you set Toner Save to On, print appears lighter. The default

Chapter 324

Section IICopy IIMaking copies 26

264How to copy 4Copy mode 4 1 Stack/Sort2 Copy ratio and Copy layout3 Contrast4 Quality5 Number of copiesMaking a single copy 4a Load your document in

Making copies274Copy options (temporary settings)4When you want to quickly change the copy settings temporarily for the next copy, use the temporary C

iiOrdering accessories and supplies For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If y

Chapter 428Using the Options key 4Use the Options key to quickly set the following copy settings temporarily for the next copy.Press Menu selections O

Making copies294Improving copy quality 4You can choose from a range of quality settings. The default setting is Auto. AutoAuto is the recommended mod

Chapter 430To change the default setting follow the steps below:a Press Menu, 2, 3. Copy3.Contrastb Press a or b to increase or decrease the contrast.

Making copies314d Press a or b to choose 2in1(P), 2in1(L), 4in1(P), 4in1(L) or Off(1 in 1).Press OK.e Press Black Start or Color Start to scan the pag

Chapter 432Out of memory message4If the memory becomes full while you are making copies, the LCD message will guide you through the next step.If you g

Section IIISoftware IIISoftware and Network features 34

345The User’s Guide on the CD-ROM includes the Software User’s Guide and Network User’s Guide for features available when connected to a computer (for

Section IVAppendixes IVSafety and legal 36Options 46Troubleshooting and routine maintenance 49Menu and features 112Specifications 120Glossary 131

36AChoosing a location APut your machine on a flat, level, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a

Safety and legal37ATo use the machine safely APlease keep these instructions for later reference and read them before attempting any maintenance. If y

iiiNotice - Disclaimer of Warranties (USA and Canada)BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S

38 DO NOT use flammable substances, any type of spray, or an organic solvent/liquid that contains alcohol or ammonia to clean the inside or outside of

Safety and legal39ACAUTION After you have just used the machine, some internal parts of the machine will be extremely hot. To prevent injury, when you

40IMPORTANTThe fuser unit is marked with a Caution label. Please DO NOT remove or damage the label. Important safety instructions A1 Read all of thes

Safety and legal41A12 Use the product in a well-ventilated area.13 The power cord, including extensions, should be no longer than 16.5 feet (5 meters)

42Federal Communications Commission (FCC) Declaration of Conformity (USA only) Adeclares, that the productsProduct Name: MFC-9010CNcomply with Part 15

Safety and legal43ADisconnect device AThis product must be installed near an AC power outlet that is easily accessible. In case of emergencies, you mu

44Libtiff Copyright and License AUse and CopyrightCopyright© 1988-1997 Sam LefflerCopyright© 1991-1997 Silicon Graphics, Inc.Permission to use, copy,

Safety and legal45ATrademarks AThe Brother logo is a registered trademark of Brother Industries, Ltd.Brother is a registered trademark of Brother Indu

46BOptions BThis machine has the following optional accessory. You can increase the capabilities of the machine with this item.Options BSO-DIMM memory

Options47BMemory board BMFC-9010CN has 64 MB of standard memory and one slot for optional memory expansion. You can expand the memory up to 576 MB by

ivBrother® Digital Color One-Year Limited Warranty and Replacement Service (USA Only)Who is covered:This limited warranty (“warranty”) is givenonly t

48e Hold the SO-DIMM by the edges and align the notches in the SO-DIMM with the protrusions in the slot. Insert the SO-DIMM diagonally (1), then tilt

49CCTroubleshooting CIMPORTANTFor technical help, you must call the country where you bought the machine. Calls must be made from within that country.

50The machine prints unexpectedly or it prints garbage. Pull out the paper tray and wait until the machine stops printing. Then turn off the machine’

Troubleshooting and routine maintenance51CPaper handling difficultiesDifficulties SuggestionsThe machine does not load paper.The LCD shows No Paper or

52Network difficultiesDifficulties SuggestionsCannot print over a wired Network. If you are having Network problems see the Network User’s Guide on th

Troubleshooting and routine maintenance53CThe network scanning feature does not work.The network printing feature does not work.(continued)(Windows Vi

54Improving the print quality CIf you have a print quality problem, print a test page first (Menu, 3, 2, 3). If the printout looks good, the problem i

Troubleshooting and routine maintenance55CWhite streaks or bands down the page  Wipe the windows of all four LED heads with a dry lint free soft clot

56Colored lines across the page  If colored lines appear at 1.2 in. (30 mm) intervals, replace the toner cartridge that matches the color of the line

Troubleshooting and routine maintenance57CToner scatter or toner stain  Check the machine’s environment. Conditions such as high humidity and high te

vBrother® Digital Color One-Year Limited Warranty and Replacement Service (USA Only)Machine and/or accompanying Consumableand Accessory Items and use

58All one color  Identify the color causing the problem and put in a new drum unit. (See Replacing the drum units on page 93.) To identify the color

Troubleshooting and routine maintenance59CWrinkle  Change to the recommended type of paper. Make sure that the back cover is closed properly. Make

60Curled or wavy  Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper. (See Other Print Options (For Window

Troubles hooting a nd rou tine maintena nce61CError and maintenance messages CAs with any sophisticated office product, errors may occur and consumabl

62Cooling DownWait for a whileThe temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into

Troubleshooting and routine maintenance63CInit Unable XX The machine has a mechanical problem.Do one of the following: Disconnect the machine from t

64Print Unable XX The machine has a mechanical problem.Do one of the following: Disconnect the machine from the power for several minutes, then reco

Troubleshooting and routine maintenance65C1(X) shows the toner cartridge or drum unit color that is near the end of its life. (K)=Black, (Y)=Yellow, (

66Document jams CIf the document is jammed, follow the steps below.IMPORTANTAfter removing a jammed document, check that no paper scraps are left in t

Troubleshooting and routine maintenance67CPaper jams CTo clear paper jams, please follow the steps in this section.IMPORTANTPlease confirm that you ha

viBROTHER MULTIFUNCTION CENTER / FAX MACHINE LIMITED WARRANTY (Canada only)Pursuant to the limited warranty of 1 year from the date of purchase for la

68c Make sure the paper is below the maximum paper mark (b) of the paper tray. While pressing the green paper-guide release lever, slide the paper gui

Troubleshooting and routine maintenance69CPaper is jammed at the back of the machineCIf the LCD shows Jam Rear, a paper jam occurred behind the face-u

70Paper is jammed inside the machine CIf the LCD shows Jam Inside, follow these steps:a Turn off the machine’s power switch. Disconnect all cables, an

Troubleshooting and routine maintenance71C• To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. d Pull out t

72Routine maintenance CClean the outside and inside of the machine regularly with a dry, lint-free cloth. When you replace the toner cartridge or the

Troubleshooting and routine maintenance73Ce Wipe the inside and the outside of the paper tray with a dry, lint-free soft cloth to remove dust. f Re-lo

74Cleaning the LED heads CWARNING DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray, or any type of flammable substance t

Troubleshooting and routine maintenance75CCleaning the corona wires CIf you have print quality problems, clean the corona wires as follows:a Turn off

76e Slide each drum unit and toner cartridge assembly into the machine. Make sure that you match the toner cartridge color to the same color label on

Troubleshooting and routine maintenance77Cc Using both hands, put one blank sheet of paper in the manual feed slot until the front edge of the paper t

viiTable of ContentsSection I General1 General information 2Using the documentation ...

78Large spots on the printed pages CIf your printout has colored spots at 3.7 in. (94 mm) intervals, follow the steps below to solve the problem.a Tur

Troubleshooting and routine maintenance79Cd Push down the green-labeled lock lever (1) and take the toner cartridge out of the drum unit. IMPORTANTHan

80h Put the toner cartridge back firmly into the drum unit until you hear it lock into place.NoteMake sure that you put in the toner cartridge properl

Troubleshooting and routine maintenance81CCleaning the paper pick-up rollers CIf you have paper feed problems, clean the paper pick-up rollers as foll

82Calibration CThe output density for each color may vary depending on the environment the machine is in such as temperature and humidity. Calibration

Troubleshooting and routine maintenance83CManual Registration CIf color still appears incorrectly after auto-registration, you will need to perform ma

84Replacing the consumable items CThe following messages appear on the LCD in the Ready mode. These messages provide advanced warnings to replace the

Troubleshooting and routine maintenance85CYou will need to replace certain parts and clean the machine regularly.1A4 or Letter size single-sided pages

86Note• Go to http://www.brother.com/original/index.html for instructions on how to return your used consumable items to the Brother collection progra

Troubleshooting and routine maintenance87Cb Fully open the top cover by lifting up on the handle (1). IMPORTANTWhen the scanner is open, you cannot op