Brother MFC-7860DN User's Guide Page 91
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting
65
B
The machine prints unexpectedly
or it prints garbage.
Press Job Cancel to cancel print jobs.
Check the settings in your application to make sure it is set up to work with
your machine.
Pull out the paper tray and wait until the machine stops printing. Then turn off
the machine’s power switch and disconnect from the power for several
minutes.
The machine prints the first couple
of pages correctly, then some
pages have text missing.
Check the settings in your application to make sure that it is set up to work with
your machine.
Your computer is not recognising the machine’s input buffer’s full signal. Make
sure that you connected the interface cable correctly. (See the Quick Setup
Guide.)
The headers or footers appear
when the document displays on the
screen but they do not show up
when it is printed.
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this. (See Unscannable and
unprintable areas on page 15.)
The machine does not print on both
sides of the paper even though the
printer driver setting is Duplex.
Check the paper size setting in the printer driver. You need to choose A4 [60 to
105 g/m
2
].
The machine is not printing or has
stopped printing.
Press Job Cancel.
As the machine cancels the job and clears it from the memory it may produce an
incomplete printout.
Scanning difficulties
Difficulties Suggestions
TWAIN errors appear while
scanning.
Make sure that the Brother TWAIN driver is chosen as the primary source. In
PaperPort™ 12SE, click File, Scan or Get Photo and choose the Brother TWAIN
driver.
OCR does not work. Try increasing the scanning resolution.
(Macintosh users)
Presto! PageManager must be downloaded and installed before use. See
Accessing Brother Support (Macintosh) on page 5 for further instructions.
(For DCP-7065DN /
DCP-7070DW) Network scanning
does not work.
See Network difficulties (For DCP-7065DN / DCP-7070DW) on page 67.
Software difficulties
Difficulties Suggestions
Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Cannot perform ‘2 in 1’ or ‘4 in 1’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
The machine does not print from
Adobe
®
Illustrator
®
.
Try to reduce the print resolution. (See Advanced tab in the Software User's
Guide.)
Printing difficulties (continued)
Difficulties Suggestions
- User’s Guide 1
- Safety and Legal A 2
- Compilation and Publication A 3
- Choosing a location A 3
- To use the product safely A 4
- (MFC and DCP only) 7
- Regulation A 11
- Disconnect device A 12
- Radio interference A 13
- Trademarks A 14
- Copyright and License A 16
- Other Information 16
- (MFC and DCP only) A 17
- BASIC USER’S GUIDE 19
- Table of Contents 22
- A Routine maintenance 28 23
- B Troubleshooting 50 23
- C Menu and features 80 23
- D Specifications 92 24
- E Index 105 24
- 1 General Setup 25
- 2 Making copies 25
- A Routine maintenance 25
- B Glossary 25
- Accessing the 28
- Advanced User’s 28
- Guide, Software User’s 28
- Guide and Network 28
- General information 29
- Accessing Brother 30
- Support (Windows 30
- Support (Macintosh) 1 31
- Control panel overview 1 32
- Changing LCD 34
- Loading paper 2 35
- Chapter 2 36
- Loading paper in the manual 37
- Loading paper 39
- Paper settings 2 42
- Acceptable paper and 43
- Loading documents 3 47
- Stack Copies:01 50
- Printing a document 5 51
- How to scan to a computer 6 52
- Toner Low A 56
- Replace Toner A 56
- Toner Ended A 56
- Resetting the drum counter A 65
- Cleaning the machine A 66
- Cleaning the scanner glass A 67
- Cleaning the corona wire A 68
- Cleaning the drum unit A 70
- Cleaning the paper pick-up 74
- Troubleshooting B 76
- Document Jams B 79
- Paper Jams B 81
- Paper is jammed at the back 82
- Paper is jammed inside the 84
- Troubleshooting 87
- Copy difficulties 90
- Printing difficulties 90
- Scanning difficulties 91
- Software difficulties 91
- Paper handling difficulties 92
- Print quality difficulties 92
- Improving the print quality B 95
- ABCDEFGH 96
- Machine Information B 105
- Menu and features C 106
- Menu keys C 107
- Menu table C 108
- Menu and features 109
- Chapter C 114
- Specifications D 118
- Specifications 119
- Document Size D 121
- Print media D 122
- Scanner D 124
- Printer D 125
- Interfaces D 126
- Computer requirements D 127
- Consumable items D 129
- ADVANCED 134
- USER’S GUIDE 134
- 1 General Setup 1 136
- 2 Making copies 6 136
- A Routine maintenance 15 136
- B Glossary 18 136
- C Index 19 136
- General Setup 1 138
- Toner Settings 1 139
- LCD Contrast 1 140
- User Settings Report 1 140
- Chapter 1 141
- Scanning using a 142
- Making copies 2 143
- Using the Options key 2 144
- When using the ADF 145
- Making copies 146
- Adjusting Contrast and 147
- Brightness 2 147
- IMPORTANT 148
- 2 in 1 ID Copy 2 149
- Duplex Copying 150
- (1-sided to 2-sided) 150
- (For DCP-7060D / 150
- DCP-7065DN / 150
- DCP-7070DW) 150
- Advanced Duplex Copy 151
- (short edge flip) 2 151
- Routine maintenance A 152
- Packing and shipping 153
- Routine maintenance 154
- Glossary B 155
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