Brother MFC-J6510DW User's Guide Page 88
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- Table of contents
- TROUBLESHOOTING
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74
Cannot Detect You installed a new ink cartridge too
quickly and the machine did not detect
it.
Take out the new ink cartridge and
re-install it slowly until it clicks.
If you are not using Genuine Brother
Innobella™ ink the machine may not
detect the ink cartridge.
Use a new Genuine Brother
Innobella™ Ink Cartridge. If the error
is not cleared, call Brother Customer
Service.
An ink cartridge is not installed
properly.
Take out the new ink cartridge and
re-install it slowly until it clicks. (See
Replacing the ink cartridges
on page 67.)
Cannot Print
Replace Ink
One or more of the ink cartridges have
reached the end of their life. The
machine will stop all print operations.
While memory is available, black and
white faxes will be stored in the
memory. If a sending machine has a
color fax, the machine's “handshake”
will ask that the fax be sent as black &
white. If the sending machine has the
ability to convert it, the color fax will be
stored in the memory as a black &
white fax.
Replace the ink cartridges. (See
Replacing the ink cartridges
on page 67.)
Comm.Error Poor telephone line quality caused a
communication error.
Send the fax again or connect the
machine to another telephone line. If
the problem continues, call the
telephone company and ask them to
check your telephone line.
Connection Fail You tried to poll a fax machine that is
not in Polled Waiting mode.
Check the other fax machine's polling
setup.
Cover is Open The scanner cover is not completely
closed.
Lift the scanner cover and then close it
again.
The ADF cover is not completely
closed.
Open the ADF cover and then close it
again.
The ink cartridge cover is not
completely closed.
Firmly close the ink cartridge cover
until it clicks.
Data Remaining Print data is left in the machine's
memory.
Press Stop/Exit. The machine will
cancel the job and clear it from the
memory. Try to print again.
Disconnected The other person or other person's fax
machine stopped the call.
Try to send or receive again.
If calls are stopped repeatedly and you
are using a VoIP (Voice over IP)
system, try changing the Compatibility
to Basic (for VoIP). (See Telephone
line interference / VoIP on page 100.)
Document Jam The document was not inserted or fed
properly, or the document scanned
from the ADF was too long.
(See Using the ADF on page 30.)
(See Document jam on page 82.)
Error Message Cause Action
- BASIC USER’S GUIDE 1
- Brother numbers 3
- (USA and Canada) 6
- 4Sending a fax 33 10
- 5 Receiving a fax 37 10
- A Routine maintenance 67 12
- B Troubleshooting 73 12
- C Menu and features 102 12
- D Specifications 131 12
- EIndex 145 12
- Table of Contents 13
- General information 1 15
- Viewing Documentation 1 16
- How to find Network setup 17
- Accessing Brother 18
- Support (Windows 18
- Support (Macintosh) 19
- Control panel overview 1 20
- 110:20:29 21
- LCD screen 1 23
- Basic Operations 1 24
- Loading paper 2 25
- Chapter 2 26
- Loading paper 27
- Loading paper in paper 28
- Printable area 2 36
- Paper settings 2 37
- Paper Size and Type 38
- (MFC-J6710DW) 2 38
- Tray use in Copy mode 38
- (MFC-J6710DW only) 2 38
- Tray use in Fax mode 39
- Secure Paper Feed mode for 39
- Acceptable paper and 40
- Manual Feed Slot only 42
- Paper weight and thickness 2 43
- Loading documents 3 44
- Scannable area 3 46
- Sending a fax 4 47
- Stop faxing 4 48
- Transmission Verification 50
- Report 4 50
- Receiving a fax 5 51
- Chapter 5 52
- Using Receive Modes 5 53
- Receive Mode settings 5 54
- Fax Preview 55
- (Black & White only) 55
- Telephone services 6 57
- Distinctive Ring 6 58
- Connecting an external 60
- TAD (telephone 60
- Connections 6 61
- Recording an outgoing 61
- External and extension 62
- Fax Receive code 6 63
- Telephone Answer Code 6 63
- Changing the remote codes 6 64
- Dialing and storing numbers 7 65
- Search 7 66
- Fax Redial 7 66
- Storing numbers 7 67
- Storing Speed Dial numbers 7 68
- Changing One Touch or 68
- Speed Dial names or 68
- Dialing and storing numbers 69
- Making copies 8 70
- Copy settings 8 71
- Paper Options 8 71
- Chapter 8 72
- USB Flash memory drive 73
- Getting started 9 74
- Print Images 9 76
- PhotoCapture Center™ 76
- How to scan to a 77
- Flash memory drive 77
- Chapter 9 78
- Printing a document 10 79
- How to scan to a computer 11 80
- Routine maintenance A 81
- Cleaning and checking 83
- Troubleshooting B 87
- Error animation B 95
- Journal report B 95
- Printer jam or paper jam B 97
- IMPORTANT 101
- Troubleshooting 103
- Troubleshooting B 104
- Printing (continued) 105
- Printing Received Faxes 107
- Telephone Line or Connections 107
- Receiving Faxes 108
- Receiving Faxes (continued) 109
- Sending Faxes 110
- Handling Incoming Calls 110
- Copying Difficulties 111
- Scanning Difficulties 111
- Software Difficulties 112
- Network Difficulties 113
- Dial Tone B 114
- Telephone line 114
- Machine Information B 115
- Menu and features C 116
- Menu table C 117
- Menu and features 119
- Network menu 122
- Menu ( ) (continued) 127
- SCAN ( ) 131
- COPY ( ) 133
- Watermark Copy Settings 137
- PHOTO CAPTURE ( ) 139
- Print Settings 140
- Phone Book ( ) 142
- Redial/Pause ( ) 142
- Fax Preview ( ) 142
- Entering Text C 143
- Specifications D 145
- Print media D 147
- Specifications 149
- PhotoCapture Center™ D 151
- PictBridge D 152
- Scanner D 153
- Printer D 154
- Interfaces D 155
- Computer requirements D 156
- Consumable items D 157
- Network (LAN) D 158
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