Brother MFC-J6510DW User's Guide Page 81
- Page / 151
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting
73
B
BT Call Sign On
(U.K. only)
BT Call Sign is set to ON. You cannot
change the Receive Mode from
Manual to another mode.
Set BT Call Sign to OFF. (See BT Call
Sign (U.K. only) in chapter 5 of the
Advanced User’s Guide.)
Cannot Detect You installed a new ink cartridge too
quickly and the machine did not detect
it.
Take out the new ink cartridge and
re-install it slowly until it clicks.
If you are using non Brother Original
ink the machine may not detect the ink
cartridge.
Replace the cartridge with a Brother
Original ink cartridge. If the error
message remains, contact your
Brother dealer.
An ink cartridge is not installed
correctly.
Take out the new ink cartridge and
re-install it slowly until it clicks. (See
Replacing the ink cartridges
on page 66.)
Cannot Print
Replace Ink
One or more of the ink cartridges have
reached the end of their life. The
machine will stop all print operations.
While memory is available,
monochrome faxes will be stored in
the memory. If a sending machine has
a colour fax, the machine's
“handshake” will ask that the fax be
sent as monochrome.
Replace the ink cartridges. (See
Replacing the ink cartridges
on page 66.)
Comm.Error Poor telephone line quality caused a
communication error.
If the problem continues, call the
telephone company and ask them to
check your telephone line.
Connection Fail You tried to poll a fax machine that is
not in Polled Waiting mode.
Check the other fax machine's polling
setup.
Cover is Open The scanner cover is not completely
closed.
Lift the scanner cover and then close it
again.
The ADF cover is not completely
closed.
Open the ADF cover and then close it
again.
The ink cartridge cover is not
completely closed.
Firmly close the ink cartridge cover
until it clicks.
Data Remaining Print data is left in the machine's
memory.
Press Stop/Exit. The machine will
cancel the job and clear it from the
memory. Try to print again.
Disconnected The other person or other person's fax
machine stopped the call.
Try to send or receive again.
If calls are stopped repeatedly and you
are using a VoIP (Voice over IP)
system, try changing the Compatibility
to Basic (for VoIP). (See Telephone
line interference / VoIP on page 95.)
Document Jam The document was not inserted or fed
correctly, or the document scanned
from the ADF was too long.
(See Using the ADF on page 29.)
(See Document jam on page 80.)
High Temperature The print head is too warm. Allow the machine to cool down.
Error Message Cause Action
- BASIC USER’S GUIDE 1
- Table of Contents 4
- 4 Sending a fax 32 5
- 5 Receiving a fax 36 5
- A Routine maintenance 66 7
- B Troubleshooting 72 7
- C Menu and features 97 7
- D Specifications 125 7
- EIndex 139 7
- General information 1 9
- How to find Network setup 10
- Accessing Brother 11
- Support (Windows 11
- Support (Macintosh) 11
- Control panel overview 1 12
- 10:20:29 13
- LCD screen indications 1 15
- Volume Settings 1 16
- LCD display 1 17
- Loading paper 2 18
- Loading paper 19
- Chapter 2 20
- Loading paper in paper 21
- IMPORTANT 25
- Printable area 2 29
- Paper settings 2 30
- Paper Size and Type 31
- (MFC-J6710DW) 2 31
- Tray use in Copy mode 31
- (MFC-J6710DW only) 2 31
- Tray use in Fax mode 32
- Secure Paper Feed mode for 32
- A3 size Short Grain Paper 2 32
- Acceptable paper and 33
- Manual Feed Slot only 35
- Paper weight and thickness 2 36
- Loading documents 3 37
- Scannable area 3 39
- Sending a fax 4 40
- Sending a fax 41
- How to preview an outgoing 42
- Transmission Verification 42
- Report 4 42
- Receiving a fax 5 44
- Using Receive Modes 5 45
- Receive Mode settings 5 46
- Fax Preview 47
- (Monochrome only) 47
- Using Fax Preview 5 48
- Voice operations 6 49
- Telephone services 6 50
- PBX and TRANSFER 6 51
- Connecting an external 52
- TAD (telephone 52
- External and extension 53
- Operation from external and 54
- Using extension telephones 54
- (U.K. only) 6 54
- Using a cordless external 55
- Using remote codes 6 55
- Changing the remote codes 6 56
- How to dial 7 57
- Search 7 58
- Fax Redial 7 58
- Additional Dialling 59
- Operations 59
- Storing numbers 7 60
- Storing Speed Dial numbers 7 61
- Changing One Touch or 62
- Speed Dial names or 62
- Making copies 8 63
- Paper Options 8 64
- PhotoCapture Center™ 65
- Getting started 9 66
- Print Images 9 68
- How to scan to a 69
- Flash memory drive 69
- Chapter 9 70
- Printing a document 10 71
- How to scan to a computer 11 72
- Scanning using a 73
- Routine maintenance A 74
- Routine maintenance 75
- Cleaning and checking 76
- Troubleshooting B 80
- Error animations display B 87
- Journal report B 87
- Printer jam or paper jam B 89
- Troubleshooting 91
- Troubleshooting B 96
- Printing (continued) 97
- Printing Received Faxes 98
- Telephone Line or Connections 99
- Receiving Faxes 99
- Sending Faxes 99
- Handling Incoming Calls 100
- Copying Difficulties 100
- Scanning Difficulties 100
- Software Difficulties 101
- Network Difficulties 102
- Dial Tone detection B 103
- Telephone line 103
- Machine Information B 104
- Menu and features C 105
- Menu table C 106
- Menu and features 107
- Network menu 111
- Menu ( ) (continued) 116
- SCAN ( ) 120
- COPY ( ) 123
- Watermark Copy Settings 126
- PHOTO CAPTURE ( ) 128
- Print Settings 129
- Phone Book ( ) 131
- Redial/Pause ( ) 131
- Fax Preview () 131
- Entering Text C 132
- Specifications D 133
- Print media D 135
- Specifications 137
- PhotoCapture Center™ D 139
- PictBridge D 140
- Scanner D 141
- Printer D 142
- Interfaces D 143
- Computer requirements D 144
- Consumable items D 145
- Network (LAN) D 146
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