Brother MFC-J650DW User Manual Page 139
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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Troubleshooting
125
B
Printing Received Faxes
Difficulty Suggestions
Condensed print
Horizontal streaks
Top and bottom sentences are
cut off
Missing lines
Usually this is caused by a poor telephone connection. Make a copy; if your copy
looks good, you probably had a bad connection, with static or interference on the
telephone line. Ask the other party to send the fax again.
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Left and right margins are cut off or
a single page is printed on two
pages.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are using.
(See Paper Size on page 25.)
Turn on Auto Reduction. (See Advanced User’s Guide: Printing a reduced
incoming fax.)
Received color fax prints only in
black & white.
Replace the color ink cartridges that have reached the end of their life, and then
ask the other person to send the color fax again.
(See Replacing the ink cartridges on page 80.)
Telephone Line or Connections
Difficulty Suggestions
Dialing does not work.
(No dial tone)
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack inside the machine.
(Canada only) Change the Tone/Pulse setting. (See Quick Setup Guide.)
Send a manual fax by pressing Hook and dialing the number. Wait to hear fax
receiving tones before pressing Fax Start.
If there is no dial tone, connect a known-working telephone and telephone line
cord to the jack. Then lift the external telephone's handset and listen for a dial tone.
If there is still no dial tone, ask your telephone company to check the line and/or
wall jack.
The machine does not answer
when called.
Make sure the machine is in the correct Receive Mode for your setup.
(See Choose the correct Receive Mode on page 38.) Check for a dial tone. If
possible, call your machine to hear it answer. If there is still no answer, check that
the telephone line cord is plugged into the telephone wall jack and the LINE jack
inside the machine. If there is no ringing when you call your machine, ask your
telephone company to check the line.
- Basic User’s Guide 1
- Brother numbers 3
- Accessories and Supplies 5
- (USA and Canada) 6
- 4Sending a fax 33 10
- 5 Receiving a fax 38 10
- A Routine maintenance 80 12
- B Troubleshooting 87 12
- D Specifications 172 13
- EIndex 185 13
- Table of Contents 14
- Accessing the 16
- Advanced User’s 16
- Guide and Software 16
- (Macintosh) 1 17
- How to find Network setup 17
- How to access Guides 18
- Accessing Brother 18
- Support (Windows 18
- Support (Macintosh) 19
- Control panel overview 1 20
- 2.7" Touchscreen LCD 1 22
- Preview is set to Off 23
- Settings screen 1 24
- Basic Operations 1 25
- Shortcut Settings 1 26
- Adding Fax Shortcuts 1 27
- Adding Scan Shortcuts 1 28
- Adding Web Connect 29
- Shortcuts 1 29
- Changing Shortcuts 1 29
- Editing Shortcut Names 1 30
- Deleting Shortcuts 1 30
- Recalling Shortcuts 1 30
- Loading paper 2 31
- Loading envelopes 2 34
- Loading paper 35
- Loading photo paper 2 36
- Unprintable area 2 38
- Paper settings 2 39
- Acceptable paper and 40
- Loading documents 3 44
- Using the scanner glass 3 45
- Unscannable area 3 46
- Sending a fax 4 47
- Faxing from the ADF 4 48
- Stop faxing 4 49
- Color fax transmission 4 49
- Canceling a fax in progress 4 50
- How to preview an outgoing 50
- MFC-J875DW) 4 50
- Transmission Verification 51
- Report 4 51
- Receiving a fax 5 52
- Receiving a fax 53
- Using Receive Modes 5 54
- Receive Mode settings 5 55
- Easy Receive 5 56
- Fax Preview 57
- (Black & White only) 57
- MFC-J875DW) 57
- How to print a fax 5 58
- Turning off Fax Preview 5 59
- Telephone services 6 60
- Distinctive Ring 6 61
- Chapter 6 62
- Voice over Internet Protocol 63
- (VoIP) 6 63
- Connecting an external 64
- TAD (telephone 64
- Connections 6 65
- Recording an outgoing 66
- External and extension 67
- Using external and extension 68
- Using a non-Brother cordless 68
- Using remote codes 6 68
- Changing the remote codes 6 69
- Dialing and storing numbers 7 70
- Storing numbers 7 71
- Changing or deleting Address 72
- Book names or numbers 7 72
- Making copies 8 73
- Paper Type 8 74
- Paper Size 8 74
- USB Flash drive 75
- Getting started 9 76
- Print Images 9 78
- PhotoCapture Center™ 79
- How to scan to a 79
- Flash drive 79
- Chapter 9 80
- Printing a document 10 81
- How to scan to a computer 11 82
- ControlCenter4 (Windows 83
- Chapter 11 84
- Click File 85
- Press Scan 85
- How to scan to a computer 87
- (Near Field Communication) 89
- How to print on a Disc 90
- (CD/DVD/BD) (MFC-J870DW and 90
- How to load a Disc 92
- (CD/DVD/BD) 92
- Routine maintenance A 94
- Cleaning and checking 97
- Checking the print quality A 98
- Setting the date and 100
- Troubleshooting B 101
- Error animation B 116
- Journal report B 116
- Document jam B 117
- 1 document cover 118
- Printer jam or paper jam 119
- (MFC-J650DW) B 119
- IMPORTANT 121
- Troubleshooting 123
- (MFC-J870DW and 125
- MFC-J875DW) B 125
- Disc Jam (MFC-J870DW and 132
- Printing Difficulties 134
- Print Quality Difficulties 136
- Paper Handling Difficulties 137
- (continued) 138
- Printing Received Faxes 139
- Telephone Line or Connections 139
- Receiving Faxes 140
- Sending Faxes 141
- Receiving Faxes (continued) 141
- Handling Incoming Calls 142
- Sending Faxes (continued) 142
- Copying Difficulties 143
- Scanning Difficulties 143
- Software Difficulties 144
- Network Difficulties 144
- Data Entry Difficulties 145
- Dial Tone B 146
- Telephone line 146
- Machine Information B 147
- How to reset the machine B 148
- Using the Settings 149
- Memory Storage C 149
- Settings tables C 150
- Settings and features tables 151
- All Settings C 152
- All Settings (continued) C 162
- Features tables C 164
- Options C 172
- Photo C 175
- Print Settings C 177
- (Shortcuts) C 180
- (Ink) C 183
- (Wi-Fi Setup) C 184
- Entering Text C 185
- Specifications D 186
- Specifications 187
- Print media D 188
- PhotoCapture Center™ D 191
- PictBridge D 192
- Scanner D 193
- Printer D 194
- Interfaces D 195
- Network D 196
- Computer requirements D 197
- Consumable items D 198
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