Brother DCP-350C User Manual download pdf (Page 81)

Troubleshooting and Routine Maintenance

Copying Difficulties

Difficulty Suggestions

Vertical streaks appear in copies. If you see vertical streaks on copies, clean the scanner. (See Cleaning the

scanner on page 78.)

Poor copy results when using the

ADF (DCP-560CN only)

Try using the scanner glass. (See Using the scanner glass on page 11.)

Vertical black line appears in

copies. (DCP-560CN only)

Black vertical lines on copies are typically caused by dirt or correction fluid on the

glass strip. Clean the glass strip. (See Cleaning the scanner on page 78.)

Scanning Difficulties

Difficulty Suggestions

TWAIN/WIA errors appear when

starting to scan.

Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In

PaperPort™ 11SE with OCR, click File, Scan or Get Photo and click Select to

choose the Brother TWAIN/WIA driver.

Poor scanning results when using

the ADF. (DCP-560CN only)

Try using the scanner glass. (See Using the scanner glass on page 11.)

Software Difficulties

Difficulty Suggestions

Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

and reinstall the software.

Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

and reinstall the software.

‘Device Busy’ Make sure the machine is not showing an error message on the LCD.

Cannot print images from

FaceFilter Studio.

To use FaceFilter Studio, you must install the FaceFilter Studio application from

the CD-ROM supplied with your machine. To install FaceFilter Studio see the

Quick Setup Guide.

Also, before you start FaceFilter Studio for the first time, you must make sure your

Brother machine is turned On and connected to your computer. This will allow you

to access all the functions of FaceFilter Studio.

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Brother DCP-350C User Manual Page 81