Brother MFC 8840D User Manual download pdf (Page 145)

13 - 13 TROUBLESHOOTING

Internet Fax Troubleshooting

If there is a mail delivery error while sending an Internet Fax, the

mail server will send an error message back to the machine and

the error message will be printed. If there is an error while

receiving mail, an error message is printed (Ex.

The message

being sent to the machine was not in a TIFF-F format.

) All

documents transmitted to the machine via E-mail must be in a

TIFF-F format.

If an error message is printed while receiving E-mail text from a

ATTACHED FILE FORMAT NOT SUPPORTED

the

senders mail application may not be set for a

Plain Text

format

Vcard

the virtual business card feature may be set to

If the receiver’s mail system is not compatible with the MIME

format, you cannot transmit a document to the receiver.

Depending on the receiver's server, there are some cases that

the error mail will not be sent back.

Messages cannot be received in an HTML format. This format

is not supported. All messages must be received in a TIFF-F

Format.

If the size of a documents image data is huge, there is a

possibility of unsuccessful transmission if the system

administrator has imposed a limit on the maximum size of E-

mails and their attachments. The document you are sending

should be separated into smaller documents that will be

accepted by the mail server. (Ex. A 42 page document of the

CCITT#1 test chart is approximately 1Mbyte in size).

If you do not receive E-mail, check the Auto Polling setting and

Polling frequency.

If you cannot retrieve mail from the mail server, check the

settings for the POP3 server and Mailbox name. Check that the

POP3 password is entered correctly. This setting is case

sensitive.

If Relay Broadcast is not forwarding E-mail to a G3 Fax, check

the Relay Broadcast settings and Relay Domain registration. A

Relay Domain must be entered for this function to work.

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Brother MFC 8840D User Manual Page 145