Brother MFC-J2510 User's Guide Page 82
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Troubleshooting
76
9
Are your security settings
(SSID/Network Key)
correct?
wireless Confirm the security settings using the Wireless Setup Helper utility. For
more information and to download the utility, see the Downloads page for
your model at http://solutions.brother.com/
.
Reconfirm and choose the correct security settings.
• The manufacturer's name or model no. of the WLAN access
point/router may be used as the default security settings.
• See the instructions supplied with your WLAN access point/router for
information on how to find the security settings.
• Ask the manufacturer of your WLAN access point/router or ask your
Internet provider or network administrator.
For information on what the SSID and Network Key are, see SSID,
Network Key and channels in the Network Glossary.
Are you using MAC address
filtering?
wireless Confirm that the MAC address of the Brother machine is allowed in the filter.
You can find the MAC address from Brother machine's control panel. (See
Function table and default factory settings on page 41.)
Is your WLAN access
point/router in stealth
mode? (not broadcasting
the SSID)
wireless You should input the correct SSID name or Network Key by hand.
Check the SSID name or the Network Key in the instructions supplied
with your WLAN access point/router and reconfigure the wireless
network setup. (For more information, see Configuring your machine
when the SSID is not broadcast on page 23.)
The Brother machine is not found on the network during the MFL-Pro Suite installation.
Question Interface Solution
Is your computer connected
to the network?
wired/
wireless
Make sure that your computer is connected to a network e.g. a LAN
environment or internet services. For further support on your network
problems, please contact your network administrator.
Is your machine connected
to the network and does it
have a valid IP address?
wired/
wireless
Print the Network Configuration Report and check that
Ethernet Link Status or Wireless Link Status is Link OK. See Printing
the Network Configuration Report on page 39.
If the report shows Link DOWN (wired) or Failed To Associate (wireless),
ask your network administrator whether your IP address is valid or not.
Are you using security
software?
wired/
wireless
Choose to search for the Brother machine again on the installer dialog.
Allow access when the alert message of the security software appears
during the MFL-Pro Suite installation.
For more information about security software, see I'm using security
software. on page 79.
Are you using a mobile
Wi-Fi router?
wireless The privacy separator on your mobile Wi-Fi router may be enabled. Confirm
that the privacy separator is disabled.
Is your Brother machine
placed too far from the
WLAN access point/router?
wireless Place your Brother machine within about 3.3 feet (1 meter) from the WLAN
access point/router when you configure the wireless network settings.
I cannot complete the wireless network setup configuration. (continued)
Question Interface Solution
- Network User’s Guide 1
- Applicable models 2
- Definitions of notes 2
- IMPORTANT NOTE 2
- Table of Contents 4
- 5 Web Based Management 46 5
- 8 Security features 71 5
- 9 Troubleshooting 75 5
- Section II Network Glossary 6
- Section III Appendixes 6
- Network Operation I 7
- Introduction 1 8
- Introduction 9
- Other Network features 1 10
- Using the control panel 2 11
- Other Management Utilities 2 14
- Overview 3 15
- (Infrastructure mode) 3 16
- 2 Wireless capable computer 17
- products in Ad-hoc mode 17
- IMPORTANT 18
- 2 Double-click Utilities 19
- 1 (Windows Vista 23
- 5 Click Close 23
- Wizard 3 26
- SSID (Network Name): 27
- Network Key 27
- Control panel setup 4 37
- Subnet Mask 4 38
- Gateway 4 38
- Node Name 4 38
- WINS Configuration 4 38
- WINS Server 4 38
- DNS Server 4 39
- Status 4 40
- Signal 4 40
- Comm.Mode 4 40
- Mail Address 4 41
- Setup Server 4 41
- Setup Mail RX 4 42
- Setup Mail TX 4 42
- Network I/F 4 43
- Control panel setup 44
- Printing the WLAN Report 4 46
- Web Based Management 5 52
- Management (web browser) 5 53
- Web Based Management 54
- Secure Function Lock 2.0 5 55
- Setting up public mode 5 56
- Other features 5 56
- Export to CSV file 57
- Counter Auto Reset 57
- LDAP operation 63
- Internet fax Overview 7 65
- Sending an Internet fax 7 67
- Relay broadcasting 7 71
- TX Verification Mail 7 74
- Setup Mail TX 7 75
- Setup Mail RX 7 75
- Error mail 7 76
- Security features 8 77
- Sending an E-mail securely 8 78
- Security features 79
- (Windows 80
- Troubleshooting 9 81
- Troubleshooting 82
- Network Glossary II 87
- Network Shared printing 10 88
- Protocols 10 90
- IP address 11 93
- Subnet mask 11 93
- Gateway (and router) 11 94
- Specifying your network 12 95
- Security terms 12 96
- Network key 12 97
- Services (Windows Vista 100
- and Windows 100
- Appendixes III 102
- Appendix A A 103
- Appendix B B 104
- Appendix B 105
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