Brother QL QL-500 User's Guide download pdf (Page 17)

STEP

Getting started IntroductionMaintenance and

Troubleshooting

If problems occur while using this printer, the following may help you to solve the

problems.

Problem Solution

•

The QL-500/560 does

not print, or a printing

error is received.

• Is the USB cable loose?

Check that the USB cable is connected correctly.

• Is the DK Roll installed correctly?

If not, remove the DK Rolls and reinstall.

• Is there enough roll remaining?

Check that there is enough roll remaining.

• Is the DK Roll compartment cover open?

Check that the DK Roll compartment cover is closed.

•

The power button does

not light up or flash.

• Is the power supply cord connected correctly?

Check that the power supply cord is connected and plugged in. If

connected correctly, try connecting it to another electrical socket.

* If the power button still does not light up or flash, contact the retail

outlet where the printer was purchased or your local authorized

service centre.

•

The printed label

contains streaks or

poor quality characters,

or the label is not fed

correctly.

• Is the print head or roller dirty?

While the print head generally remains clean under normal use, lint or

dirt from the roller may become stuck on the printer head. If this occurs,

clean the roller. Refer to "Roller maintenance" on page 11.

•

A data transmission

error appears on the

PC.

• Is the correct port selected?

Check that the correct port is selected from the “Print to the following

port” list in the Printer Properties dialog box.

• Is the QL-500/560 in cooling mode (the LED lamp is flashing slowly)?

Wait until the LED lamp stops flashing and then try printing again.

•

Labels are jammed in

the cutter or are not

ejected correctly after

printing.

• Does the edge of the cutter unit seem to have lost its sharpness?

• Do cutter errors occur frequently?

Replace the cutter. For details, refer to "Replacing the cutter unit" on

page 13.

• Is there dirt or lint on the roller preventing it from rolling freely?

Use a Cleaning Sheet to clean the roller. For details, refer to "Roller

maintenance" on page 11.

•

The layout style is not

updated when the Add-

in is still activated and a

new label roll is

installed.

• Was a new label roll installed before activating the P-touch Add-In (The

P-touch function is added to your standard Microsoft toolbar)?

Exit the P-touch Add-In, load the second label roll type, reactivate the

P-touch Add-in, choose "Select Layout", and then verify the layout.

•

The P-touch Add-in

icon is not displayed in

Microsoft

Word.

• Is Microsoft

Word started up from Microsoft

Outlook

• Is Microsoft

Word chosen for the editor usually used for Microsoft

Outlook

Due to program limitations, the Microsoft

Word Add-In does not work

with the above settings. Quit Microsoft

Outlook

, and restart

Microsoft

Word.

Troubleshooting

Potential types of problems

1 2 ... 12 13 14 15 16 17 18 19

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Brother QL QL-500 User's Guide Page 17

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