Brother DCP-8110D User's Guide Page 93

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Troubleshooting
85
B
Copying difficulties
Difficulties Suggestions
Cannot make a copy. See How to copy uu page 26.
Contact your administrator to check your Secure Function Lock Settings.
Vertical black line appears in
copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
scanner glass, or the corona wire is dirty. Clean the glass strip and scanner glass
and the white bar and also white plastic above them.
See Cleaning the scanner glass uu page 53 and Cleaning the corona wire
uu page 54.
Copies are blank. Make sure you are loading the document correctly.
See Using the automatic document feeder (ADF) uu page 24 or Using the
scanner glass uu page 25.
Scanning difficulties
Difficulties Suggestions
TWAIN or WIA errors appear when
starting to scan. (Windows
®
)
Make sure the Brother TWAIN or WIA driver is selected as the primary source in
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
Scan Settings, Select to choose the Brother TWAIN/WIA driver.
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Make sure the Brother TWAIN driver is selected as the primary source. In
PageManager, click File, Select Source and choose the Brother TWAIN driver.
Mac OS X 10.6.x – 10.7.x users can also scan documents using the ICA Scanner
Driver
uu Software User's Guide: Scanning a document using the ICA driver (Mac OS X
10.6.x or greater)
OCR does not work.
(for DCP-8110DN and
DCP-8155DN)
Try increasing the scanning resolution.
(Macintosh users)
Presto! PageManager must be downloaded and installed before use. For further
instructions, see Accessing Brother Support (Macintosh) uu page 5.
Network scanning does not work.
(for DCP-8110DN and
DCP-8155DN)
See Network difficulties (for DCP-8110DN and DCP-8155DN) uu page 86.
Cannot scan. Contact your administrator to check your Secure Function Lock Settings.
Software difficulties
Difficulties Suggestions
Cannot install software or print.
(Windows
®
only)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
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