Brother MFC-820CW User Manual download pdf (Page 69)

Troubleshooting

7 - 7

Scanning and PC-FAX problems

The network scanning feature does not work in Windows

The network PC-FAX feature does not work in Windows

Firewall setting on your PC may be rejecting the necessary network connection. Follow the instructions below

to disable the Firewall. if you are using a personal Firewall software, see the User’s Guide for your software

or contact the software manufacturer.

<Windows

XP SP2 users>

Click the Start button, Settings, and then Control Panel.

Double click Windows Firewall.

Click the General tab. Verify that On is selected.

Click the Exceptions tab and Add port button.

Enter any name, port number (54295 for network scanning and 54926 for PC-FAX receiving), select

UDP and click OK.

Make sure if the new setting is added and is checked, and then click OK.

Protocol-specific troubleshooting

Windows

98/98SE/Me Peer-to-Peer print (LPR) troubleshooting

If you are having trouble printing on a Windows

98/98SE/Me Peer-to-Peer network (LPR method), check the

following:

Make sure that the Brother LPR Port driver is correctly installed and configured according to the

Windows

98/98SE/Me Peer-to-Peer chapter. See For Windows

98/98SE/Me users on page 5-3.

Try to turn the Byte Count on in the Configure port area of printer driver properties.

You may find that during the installation of BLP software, the screen that prompts you for a Port name is not

displayed. This may happen on some Windows

98/98SE/Me computers. Press the ALT and TAB keys to

make it appear.

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Brother MFC-820CW User Manual Page 69