Brother MFC-255CW User Manual

USER’S GUIDEMFC-255CWMFC-295CN Version 0USA/CAN

viiiSection II Fax5 Sending a Fax 28Entering Fax mode ...28

86 If the machine becomes hot, releases smoke, or generates any strong smells, immediately unplug the machine from the AC power outlet. Call Brother C

Safety and Legal87ACAUTION DO NOT put your hands on the edge of the machine under the document cover or the scanner cover. Doing this may cause injury

88 DO NOT touch the area shaded in the illustration. Doing this may cause injury. When moving the machine you must lift it from the base, by placing

Safety and Legal89AWARNING IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment connected to this product, basic safety precautions shoul

9011 Never push objects of any kind into this product through cabinet slots, since they may touch dangerous voltage points or short out parts resultin

Safety and Legal91AStandard telephone and FCC Notices (These notices are in effect on models sold and used in the United States only.) AWhen programmi

92WARNING For protection against the risk of electrical shock, always disconnect all cables from the wall outlet before servicing, modifying or instal

Safety and Legal93AIMPORTANTChanges or modifications not expressly approved by Brother Industries, Ltd. could void the user's authority to operat

94Legal limitations for copying AColor reproductions of certain documents are illegal and may result in either criminal or civil liability. This memor

Safety and Legal95ATrademarks AThe Brother logo is a registered trademark of Brother Industries, Ltd.Brother is a registered trademark of Brother Indu

ix7 Telephone Services and External devices 41Voice Operations ...

96BTroubleshooting BIMPORTANTFor technical help, you must call the country where you bought the machine. Calls must be made from within that country.

Troubleshooting and Routine Maintenance97BPoor print quality. Check the print quality. (See Checking the print quality on page 121.) Make sure that th

98The machine prints dense lines on the page.Check Reverse Order in the Basic tab of the printer driver.The printouts are wrinkled. In the printer dri

Troubleshooting and Routine Maintenance99BTelephone Line or ConnectionsDifficulty SuggestionsDialing does not work. (No dial tone)Check that the machi

100Cannot receive a fax.(continued)Another device or service at your location may be answering the call before your Brother machine answers. To test t

Troubleshooting and Routine Maintenance101BSending FaxesDifficulty SuggestionsCannot send a fax. Check all line cord connections. Make sure the teleph

102Menu Setting DifficultiesDifficulty SuggestionsThe machine beeps when you try to access the Setup Send or Setup Receive menu.If the Fax key is no

Troubleshooting and Routine Maintenance103BPhotoCapture Center® DifficultiesDifficulty SuggestionsRemovable Disk does not work properly.1 Have you ins

104Network DifficultiesDifficulty SuggestionsCannot print over the network. Make sure that your machine is powered on and is online and in Ready mode.

Troubleshooting and Routine Maintenance105BDial Tone BSetting the dial tone to Detection will shorten the dial detect pause.a Press Menu, 0, 5.b Pres

xSection III Copy10 Making copies 58How to copy...

106Error and maintenance messages BAs with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this ha

Troubleshooting and Routine Maintenance107BCannot Detect You installed a new ink too quickly and the machine did not detect it.Take out the new ink ca

108Clean Unable 46(Init Unable 46)(Print Unable 46)The ink absorber box or flushing box is full. These components are periodic maintenance items that

Troubleshooting and Routine Maintenance109BDocument Jam The document was not inserted or fed properly, or the document scanned from the ADF was too lo

110No Cartridge An ink cartridge is not installed properly.Take out the new ink cartridge and re-install it slowly until it clicks. (See Replacing the

Troubleshooting and Routine Maintenance111BReplace XX InkCannot PrintOne or more of the ink cartridges have reached the end of their life. The machine

112Transferring your faxes or Fax Journal report BIf the LCD shows: Clean Unable XXInit Unable XXPrint Unable XXScan Unable XXWe recommend transferrin

Troubleshooting and Routine Maintenance113BIMPORTANTTo avoid future document jams close the ADF cover properly by pressing it down gently in the middl

114d Open the Jam Clear Cover (1) at the back of the machine. Pull the jammed paper out of the machine. e Close the Jam Clear Cover.Make sure the cov

Troubleshooting and Routine Maintenance115BIMPORTANT• If the paper is jammed under the print head, unplug the machine from the power source, and then

xi12 Printing photos from a camera (MFC-295CN only) 77Printing photos directly from a PictBridge camera...

116Routine maintenance BReplacing the ink cartridges BYour machine is equipped with an ink dot counter. The ink dot counter automatically monitors the

Troubleshooting and Routine Maintenance117Bd Turn the green knob on the protective yellow cap clockwise until it clicks to release the vacuum seal, th

118IMPORTANT• DO NOT take out ink cartridges if you do not need to replace them. If you do so, it may reduce the ink quantity and the machine will not

Troubleshooting and Routine Maintenance119Bd Wipe the inside and outside of the paper tray with a dry, lint-free soft cloth to remove dust. e Close th

120Cleaning the machine’s printer platen BCAUTION Be sure to unplug the machine from the AC power outlet before cleaning the printer platen to avoid e

Troubleshooting and Routine Maintenance121BCleaning the print head BTo maintain good print quality, the machine will automatically clean the print hea

122g The LCD asks you if you want to start cleaning. Start Cleaning? 1.Yes 2.NoPress 1 (Yes).The machine starts cleaning the print head.h After cleani

Troubleshooting and Routine Maintenance123Be For 600 dpi, press the number of the test print that most closely matches the number 0 sample (1-8). 600d

124How to reset the machine Ba Press Menu, 0, 7.b Press a or b to choose the reset you want.Press OK.c Press 1 to reset the machine or press 2 to exit

Troubleshooting and Routine Maintenance125BIMPORTANT• Make sure that the plastic tabs on both sides of the green protective part (1) have securely cli

xiiB Troubleshooting and Routine Maintenance 96Troubleshooting...

126i Pack the machine and the printed materials in the original carton with the original packing material as shown below. Do not pack the used ink car

127CCOn-screen programmingCYour machine is designed to be easy to operate with LCD on-screen programming using the menu keys. User-friendly programmin

128To access the menu mode:a Press Menu.b Choose an option. Press 1 for General Setup menu. Press 2 for Fax menu. Press 3 for Copy menu.  Press 0

Menu and Features129CMenu Table CThe menu table will help you understand the menu selections and options that are found in the machine's programs

1301.General Setup(Continued)4.Volume 1.Ring OffLowMed*HighAdjusts the ring volume. 222.Beeper OffLow*MedHighAdjusts the volume level of the beeper.22

Menu and Features131C2.Fax(Continued)1.Setup Receive(In Fax mode only)(Continued)4.Remote Codes On* (l 51, #51)OffAllows you to answer all calls at an

1322.Fax(Continued)0.Miscellaneous1.TX Lock — Stops unauthorized users from changing the machine’s current settings.242.Distinctive Off*Set (On)Uses t

Menu and Features133C4.PhotoCapture1.Print Quality— NormalPhoto*Choose the print quality. 722.Paper Type — Plain PaperInkjet PaperBrother BP71Other Gl

1344.PhotoCapture(Continued)0.Scan to Media1.QualityB/W 200x100 dpiB/W 200 dpiColor 150 dpi*Color 300 dpiColor 600 dpiSelects the Scan resolution for

Menu and Features135CNetwork menu(MFC-255CW)Level1 Level2 Level3 Level4 Options Descriptions5.Network 1.TCP/IP 1.BOOT Method— Auto*StaticRARPBOOTPDHCP

Section IGeneral IGeneral Information 2Loading paper and documents 8General setup 21Security features 24

1365.Network(Continued)2.Setup Wizard— — — You can configure your print server.3.SES/WPS/AOSS— — — You can easily configure your wireless network sett

Menu and Features137C(MFC-295CN)Level1 Level2 Level3 Level4 Options Descriptions5.Network 1.TCP/IP 1.BOOT Method— Auto*StaticRARPBOOTPDHCPChooses the

1385.Network(Continued)2.Ethernet —— Auto*100B-FD100B-HD10B-FD10B-HDChooses the Ethernet link mode.3.MAC Address — — — You can see your machine’s MAC

Menu and Features139CMain Menu Submenu Menu Selections Options Descriptions Page6.Print Reports1.Transmission— — Prints a Transmission Verification Re

140Fax Resolution ( )0.Initial Setup(Continued)6.Compatibility— Normal*Basic(for VoIP)Adjusts the equalization for transmission problems.1057.Reset 1.

Menu and Features141CCopy Options ( )Level1 Level2 Level3 Options Descriptions PageQuality ——FastNormal*BestChoose the Copy resolution for the next co

142Scan ( )Stack/Sort(MFC-295CN)——Stack*SortYou can choose to stack or sort multiple copies.63Page Layout ——Off(1 in 1)*2in1(P)2in1(L)4in1(P)4in1(L)Po

Menu and Features143CPhoto Capture ( )Speed Dial ( )Level1 Option1 Option2 Option3 Descriptions PagePrint Index 6 Images/Line5 Images/LinePaper Type P

144Entering Text CWhen you are setting certain menu selections, such as the Station ID, you may need to enter text into the machine. Most dial pad key

145DDGeneral DSpecifications DPrinter Type InkjetPrint Method Black:Color:Piezo with 94 × 1 nozzlePiezo with 94 × 3 nozzlesMemory Capacity 32 MBLCD (l

21Using the documentation1Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.Symbols and co

1461This depends on printing conditions.Dimensions(MFC-255CW) (MFC-295CN) Weight 15.9 lb (7.2 kg) (MFC-255CW)17.2 lb (7.8 kg) (MFC-295CN)Noise Operati

Specifications147DPrint media D1For glossy photo paper or transparencies, we recommend removing printed pages from the output paper tray immediately a

148Fax DCompatibility ITU-T Group 3Coding System MH/MR/MMR/JPEGModem Speed Automatic Fallback14,400 bps Document Size ADF Width: (MFC-295CN)5.8 to 8.5

Specifications149D1Black & White only2‘Pages’ refers to the ‘Brother Standard Chart No. 1’ (a typical business letter, Standard resolution, MMR co

150Copy DColor/Black Yes/YesDocument Size ADF Width: (MFC-295CN)5.8 to 8.5 in. (148 to 215.9 mm)ADF Length: (MFC-295CN)5.8 to 14 in. (148 to 355.6 mm

Specifications151DPhotoCapture Center®DNoteThe MFC-255CW only supports memory cards. 1Memory cards, Adapters and USB Flash memory drive are not includ

152PictBridge (MFC-295CN only) DCompatibility Supports the Camera & Imaging Products Association PictBridge standard CIPA DC-001Visit http://www.c

Specifications153DScanner D1For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com.2Windows® XP in thi

154Printer D1For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com.2When the Borderless feature is se

Specifications155DInterfaces D1Your machine has a USB 2.0 Full-speed interface. This interface is compatible with USB 2.0 Hi-Speed; however, the maxim

General Information31b If the model name screen appears, click your model name.c If the language screen appears, click your language. The CD-ROM Top M

156Computer requirements DSUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONSComputer Platform & Operating System VersionSupported PC Software Func

Specifications157DConsumable items DInk The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print he

158Network (LAN) D1See the Computer Requirements chart on page 156.2If you require more advanced printer management, use the latest Brother BRAdmin Pr

Specifications159DWireless one-push configuration (MFC-255CW only) DIf your wireless access point supports either SecureEasySetup™, Wi-Fi Protected Se

Index160EAAccessories and supplies ... iiADF (automatic document feeder) ... 18, 28Answering machine (TAD) ...

161EEEasy Receive ...39Envelopes ... 10, 11, 12, 16, 17Error messages on LCD ...

162LLCD (liquid crystal display) ...127Contrast ...23MMacintoshSee Software User'

163EQQuick Dialaccess codes and credit card numbers ...54Broadcasting ...

164Troubleshooting ...96checking ink volume ...123document jam ...

EQUIPMENT ATTACHMENT LIMITATIONS (Canada only)NOTICEThis product meets the applicable Industry Canada technical specifications.NOTICEThe Ringer Equiva

Chapter 14Viewing Documentation (Macintosh) 1a Turn on your Macintosh. Insert the Brother CD-ROM into your CD-ROM drive. The following window will app

Brother International Corporation100 Somerset Corporate BoulevardP.O. Box 6911Bridgewater, NJ 08807-0911 USABrother International Corporation (Canada)

General Information51Accessing Brother Support (Windows®) 1You can find all the contacts you will need, such as Web support (Brother Solutions Center)

If you need to call Customer ServicePlease complete the following information for future reference:Model Number: MFC-255CW and MFC-295CN (Circle your

Chapter 16Control panel overview 1The MFC-255CW and MFC-295CN have the same control panel keys.NoteMost of the illustrations in this User’s Guide show

General Information71  Volume keys d c While the machine is idle, you can press these keys to adjust the ring volume. dPress to scroll backward to

82Loading paper and other print media2a If the paper support flap is open, close it, and then close the paper support. Pull the paper tray completely

Loading paper and documents92d Fan the stack of paper well to avoid paper jams and misfeeds. IMPORTANTAlways make sure the paper is not curled. e Gent

Chapter 210i While holding the paper tray in place, pull out the paper support ( ) until it clicks, and then unfold the paper support flap ( ). IMPORT

Loading paper and documents112Loading envelopes and postcards 2a Before loading, press the corners and sides of envelopes or postcards to make them as

Chapter 212If you have problems printing on envelopes with the flap on the short edge, try the following:2a Open the envelope flap.b Put the envelope

Loading paper and documents132Printable area 2The printable area depends on the settings in the application you are using. The figures below show the

Chapter 214Acceptable paper and other print media2The print quality can be affected by the type of paper you use in the machine.To get the best print

Loading paper and documents152Handling and using print media 2 Store paper in its original packaging, and keep it sealed. Keep the paper flat and awa

iBrother numbersIMPORTANTFor technical help, you must call the country where you bought the machine. Calls must be made from within that country. Regi

Chapter 216Choosing the right print media 2Paper type and size for each operation 2Paper Type Paper Size UsageFax CopyPhoto CapturePrinterCut Sheet Le

Loading paper and documents172Paper weight, thickness and capacity 21Up to 100 sheets of plain paper 20 lb (80 g/m2).2BP71 69 lb (260 g/m2) paper is e

Chapter 218Loading documents 2You can send a fax, make copies, and scan from the ADF (automatic document feeder) and from the scanner glass.Using the

Loading paper and documents192Using the scanner glass 2You can use the scanner glass to fax, copy or scan pages of a book or one page at a time.Docume

Chapter 220Scannable area 2The scannable area depends on the settings in the application you are using. The figures below show the unscannable areas.

2133On/Off key 3You can turn the machine on and off by pressing the On/Off key.NoteIf you have connected an external telephone or TAD, it is always av

Chapter 322Paper settings 3Paper Type 3To get the best print quality, set the machine for the type of paper you are using.a Press Menu, 1, 2.b Press a

General setup233Speaker Volume 3You can choose a range of speaker volume levels, from High to Off.a Press Menu, 1, 4, 3.b Press a or b to choose Low,

244TX Lock 4TX Lock lets you prevent unauthorized access to the machine.While TX Lock is On, the following operations are available: Receiving faxesW

Security features254Turning TX Lock on/off 4Turning TX Lock on 4a Press Menu, 2, 0, 1.b Press a or b to choose Set TX Lock.Press OK.c Enter the regist

iiOrdering accessories and supplies For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If y

Chapter 426

Section IIFax IISending a Fax 28Receiving a Fax 35Telephone Services and External devices 41Dialing and storing numbers 52Printing Reports 55

285Entering Fax mode 5Press (Fax) to enter Fax mode.While the machine is scanning the document, the LCD will show the new job number and the memory av

Sending a Fax295f Place the next page on the scanner glass.Press OK.The machine starts scanning the page. (Repeat steps e and f for each additional pa

Chapter 530Canceling a Broadcast in progress 5a Press Menu, 2, 4.The LCD will show the Broadcast job number followed by the fax number (or name) being

Sending a Fax315Contrast 5If your document is very light or very dark, you may want to change the contrast. For most documents the default setting Aut

Chapter 532Dual Access (Black & White only) 5You can dial a number and start scanning the fax into memory—even when the machine is sending from me

Sending a Fax335Overseas Mode 5If you are having difficulty sending a fax overseas due to possible interference on the telephone line, we recommend th

Chapter 534Sending a fax at the end of a conversation 5At the end of a conversation you can send a fax to the other party before you both hang up.a As

3566Receive modes 6Choosing the Receive Mode 6The diagram below will help you choose the correct Receive Mode. For more detailed information on the re

iiiNotice - Disclaimer of Warranties(USA and Canada)BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTH

Chapter 636To set the receive mode follow the instructions below: 6a Press Menu, 0, 1.b Press a or b to choose Fax Only, Fax/Tel, External TAD or Manu

Receiving a Fax376Using receive modes 6Some receive modes answer automatically (Fax Only and Fax/Tel). You may want to change the ring delay before us

Chapter 638Receive Mode settings 6Ring Delay 6The Ring Delay sets the number of times the machine rings before it answers in Fax Only or Fax/Tel mode.

Receiving a Fax396Easy Receive 6If Easy Receive is On: 6The machine can receive a fax automatically, even if you answer the call. When you see Receivi

Chapter 640Receiving faxes into memory when the paper tray is empty 6As soon as the paper tray becomes empty during fax reception, the LCD will displa

4177Voice Operations 7Tone or pulse (Canada only) 7If you are using the external telephone and have a pulse dialing service, but need to send tone sig

Chapter 742To avoid conflicts between your Brother machine and your voice mail service, do one of the following:Get the Distinctive Ring service from

Telephone Services and External devices437What does Brother's ‘Distinctive Ring’ do?7The Brother machine has a Distinctive Ring feature that allo

Chapter 744Registering the Distinctive Ring pattern7Very Important!After you have set the Distinctive Ring feature to On, your Distinctive Ring number

Telephone Services and External devices457Viewing the Caller ID List 7Your machine stores information for the last thirty calls in the Caller ID list.

ivBrother® One-Year Limited Warranty and Replacement Service (USA Only)Who is covered: This limited warranty (“warranty”) is givenonly to the orig

Chapter 746Note• If you do not receive all your faxes, reduce the Ring Delay setting on your external TAD.• If You Subscribe to your Telephone company

Telephone Services and External devices477Recording an outgoing message (OGM) on an external TAD 7Timing is important in recording this message. The m

Chapter 748Converting telephone wall outlets 7There are three ways to convert to an RJ11 jack. The first two ways may require help from the telephone

Telephone Services and External devices497Multi-line connections (PBX) 7We suggest you ask the company who installed your PBX to connect your machine.

Chapter 750Using external and extension telephones 7Using extension telephones: 7If you answer a fax call at an extension telephone, you can make your

Telephone Services and External devices517Changing the remote codes 7The preset Fax Receive Code is l 51. The preset Telephone Answer Code is #51. If

528How to Dial 8Manual dialing 8Press all of the digits of the fax or telephone number. Speed Dialing 8a Press (Speed Dial). b Press OK and the # (pou

Dialing and storing numbers538Storing numbers 8You can set up your machine to do the following types of easy dialing: Speed Dial and Groups for broadc

Chapter 854Setting up groups for broadcasting 8If you regularly want to send the same fax message to many fax numbers you can set up a Group. Groups a

5599Fax reports 9You need to set up the Transmission Verification Report and Journal Period using the Menu key.Transmission Verification Report 9You c

vBrother® One-Year Limited Warranty and Replacement Service (USA Only)discretion. Brother reserves the right to supplya refurbished or remanufactured

Chapter 956Fax Journal (activity report) 9You can set the machine to print a journal at specific intervals (every 50 faxes, 6, 12 or 24 hours, 2 or 7

Section IIICopy IIIMaking copies 58

5810How to copy 10Entering Copy mode 10Press (Copy) to enter Copy mode. The default mode is Fax. You can change the number of seconds or minutes that

Making copies5910Copy Options 10When you want to quickly change the copy settings temporarily for the next copy, use the Copy Options key. The machine

Chapter 1060Changing copy quality 10You can choose from a range of quality settings. The default setting is Normal.To temporarily change the quality s

Making copies6110To enlarge or reduce the next copy follow the instructions below:a Make sure you are in Copy mode .b Load your document.c Use the di

Chapter 1062f Press Black Start or Color Start to scan the document.If you placed the document in the ADF (MFC-295CN) or are making a poster, the mach

Making copies6310Sorting copies using the ADF (Black & White only) (MFC-295CN only) 10You can sort multiple copies. Pages will be stacked in the o

Chapter 1064Paper options 10Paper Type 10If you are copying on special paper, set the machine for the type of paper you are using to get the best prin

Section IVDirect Printing IVPhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive66Printing photos from a camera (MFC-295

viBROTHER MULTIFUNCTION CENTER / FAX MACHINELIMITED WARRANTY(Canada only)Pursuant to the limited warranty of 1 year from the date of purchase for labo

6611NoteThe MFC-255CW only supports memory cards. PhotoCapture Center® Operations11Printing from a memory card or USB Flash memory drive without a PC

PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive6711The PhotoCapture Center® feature lets you print digital photos f

Chapter 1168Getting started 11Firmly put a memory card or USB Flash memory drive into the proper slot. 1 USB Flash memory drive2 SD, SDHC3 Memory Stic

PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive6911How to print from a memory card or USB Flash memory drive11Befor

Chapter 1170d Press a or b to choose the type of paper you are using, Plain Paper, Inkjet Paper, Brother BP71 or Other Glossy. Press OK.e Press a or b

PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive7111i Do one of the following: To choose the number of copies go to

Chapter 1172f Press a or b to choose the paper size you are using, Letter, A4, 4"x 6" or 5"x 7".Press OK. If you chose Letter or

PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive7311Print Size 11This setting is available only when you choose Lett

Chapter 1174Print Date 11You can print the date if it is already in the data on your photo. The date will be printed on the lower right corner. If the

PhotoCapture Center®: Printing photos from a memory card or USB Flash memory drive7511e Do one of the following: To change the quality press OK and g

viiTable of ContentsSection I General1 General Information 2Using the documentation...

Chapter 1176Understanding the Error Messages11Once you are familiar with the types of errors that can occur while you are using PhotoCapture Center®,

771212Printing photos directly from a PictBridge camera12 Your Brother machine supports the PictBridge standard, allowing you to connect to and print

Chapter 1278Printing Images 12NoteRemove any memory cards or USB Flash memory drive from the machine before connecting a digital camera. a Make sure t

Printing photos from a camera (MFC-295CN only)7912Printing photos directly from a digital camera (without PictBridge)12If your camera is using the USB

Chapter 1280Understanding the Error Messages12Once you are familiar with the types of errors that can occur while you are printing from a camera, you

Section VSoftware VSoftware and Network features 82

8213The CD-ROM includes the Software User’s Guide and Network User’s Guide for features available when connected to a computer (for example, printing

Section VIAppendixes VISafety and Legal 84Troubleshooting and Routine Maintenance 96Menu and Features 127Specifications 145

84AChoosing a location APut your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a teleph

Safety and Legal85ATo use the machine safely APlease keep these instructions for later reference and read them before attempting any maintenance.WARNI