Brother MFC-490CW User Manual Page 145
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Troubleshooting and Routine Maintenance
129
B
The printouts are wrinkled. In the printer driver Advanced tab, click Color Settings, and uncheck
Bi-Directional Printing for Windows
®
or Bi-Directional Printing for
Macintosh
®
.
Make sure you are using Genuine Brother Innobella™ Ink.
Cannot perform ‘page layout’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver Advanced tab. Also, click Color Settings, and make sure you uncheck
Color Enhancement (True2Life
®
).
Turn the borderless feature off. Borderless printing is slower than normal printing.
(See Printing for Windows
®
or Printing and Faxing for Macintosh
®
in the Software
User’s Guide on the CD
-ROM.)
True2Life
®
is not working properly. If the image data is not full color in your application (such as 256 color), True2Life
®
will not work. Use at least 24 bit color data with the True2Life
®
feature.
Photo paper does not feed
properly.
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.
Clean the paper pick-up roller.
(See Cleaning the paper pick-up roller on page 149.)
Clean the paper pick
-up roller.
(See Cleaning the paper pick-up roller on page 149.)
Machine feeds multiple pages. Make sure the paper is loaded properly in the paper tray. (See Loading paper and
other print media on page 9.)
Check that more than two types of paper are not loaded in the paper tray at any
one time.
There is a paper jam. See Printer jam or paper jam on page 142. Make sure the paper length guide is
set to the paper size. Do not extend the paper tray when you load A5 or smaller
size paper.
Printed pages are not stacked
neatly.
Make sure you are using the paper support flap.
(See Loading paper and other print media on page 9.)
Printing Received Faxes
Difficulty Suggestions
Condensed print and white streaks
across the page or the top and
bottom of sentences are cut off.
You probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Received color fax prints only in
black & white.
Replace the color ink cartridges that have reached the end of their life, and then
ask the other person to send the color fax again.
(See Replacing the ink cartridges on page 145.)
Left and Right margins are cut off or
a single page is printed on two
pages.
Turn on Auto Reduction. (See Printing a reduced incoming fax on page 49.)
Printing (continued)
Difficulty Suggestions
- USER’S GUIDE 1
- Brother numbers 3
- (USA and Canada) 5
- (USA Only) 6
- LIMITED WARRANTY 8
- Table of Contents 9
- Section II Fax 10
- 6 Receiving a Fax 40 11
- 9Printing Reports 72 12
- 10 Polling 75 12
- Section III Copy 13
- Section V Software 14
- Section VI Appendixes 15
- C Menu and Features 155 16
- D Specifications 174 16
- E Glossary 189 16
- FIndex 193 16
- General I 17
- General Information 1 18
- How to find Network setup 19
- Chapter 1 20
- Accessing Brother 21
- Support 21
- (For Windows 21
- Control panel overview 1 22
- LCD screen 1 24
- Basic Operations 1 24
- Loading paper and documents 2 25
- Chapter 2 26
- Loading envelopes and 27
- Loading photo paper 2 29
- Removing small printouts 30
- Printable area 2 31
- Acceptable paper and 32
- Handling and using print 33
- Loading documents 2 36
- Using the scanner glass 2 37
- Scannable area 2 38
- General setup 3 39
- Mode Timer 3 40
- Paper settings 3 40
- Volume Settings 3 41
- Beeper Volume 3 42
- Speaker Volume 3 42
- Automatic Daylight 43
- Savings Time 43
- Sleep Mode 3 43
- LCD screen 3 44
- Security features 4 45
- Turning TX Lock on/off 4 46
- Section II 47
- Sending a Fax 5 48
- Sending a Fax 49
- Broadcasting 50
- (Black & White only) 50
- Additional sending 51
- Contrast 5 52
- Changing fax resolution 5 52
- Chapter 5 54
- Receiving a Fax 6 56
- Receiving a Fax 57
- Using receive modes 6 58
- Receive mode settings 6 59
- Memory Receive 60
- Paging 6 61
- Fax Storage 6 62
- PC Fax Receive 6 62
- Changing the destination PC 6 63
- Turning off Memory Receive 64
- Operations 6 64
- Changing Memory Receive 64
- Additional receiving 65
- Remote Retrieval 6 66
- Remote Fax commands 6 67
- Retrieving fax messages 6 68
- Changing your Fax 68
- Forwarding number 6 68
- Voice operations 7 69
- Telephone services 7 70
- Distinctive Ring 7 71
- Caller ID 7 73
- Connecting an external 74
- TAD (telephone 74
- Connections 7 75
- Recording outgoing message 76
- (OGM) on an external TAD 7 76
- Special line considerations 7 76
- TAD and two-line telephone 77
- External and extension 78
- Using a Non-Brother cordless 79
- Using remote codes 7 79
- Dialing and storing numbers 8 80
- Fax Redial 8 81
- Outgoing Call 8 81
- Storing numbers 8 82
- Outgoing Calls 83
- Caller ID history 83
- Changing Speed Dial names 84
- Setting up groups for 85
- Changing a Group name 8 86
- Deleting a Group 8 86
- Dialing Access codes and 87
- Printing Reports 9 88
- Reports 9 89
- How to print a report 9 90
- Polling 10 91
- Polled transmit 92
- Copy III 93
- Making copies 11 94
- Copy settings 11 95
- Enlarging or reducing the 96
- Making N in 1 copies or a 96
- Making copies 97
- Adjusting Brightness and 98
- Contrast 11 98
- Paper Options 11 98
- Book Copy 11 99
- Watermark Copy 11 100
- Setting your changes as the 101
- ‘Out of Memory’ 102
- Walk-up Photo Printing 103
- PhotoCapture Center 104
- : Printing 104
- USB Flash memory drive 104
- Memory cards or a USB Flash 105
- Getting started 12 106
- Print Images 12 107
- Print Index (Thumbnails) 12 108
- Printing Photos 12 108
- Enhance Photos 12 109
- Enhance Skin-Tone 12 110
- Enhance Scenery 12 110
- Remove Red-Eye 12 111
- Monochrome 12 111
- Search by Date 12 112
- Print All Photos 12 113
- Slide show 12 113
- Trimming 12 114
- DPOF printing 12 114
- print settings 12 115
- Print Quality 12 116
- Paper options 12 116
- Adjusting Brightness 117
- Contrast and Color 12 117
- Cropping 12 118
- Borderless printing 12 118
- Print Date 12 118
- Scan to a memory card 119
- How to scan to a memory card 120
- How to set a new default 12 121
- How to reset to the factory 121
- Understanding the 122
- Error Messages 122
- Printing photos 123
- PictBridge camera 123
- Printing Images 13 124
- DPOF printing 13 124
- (without PictBridge) 125
- Software V 127
- Appendixes VI 129
- Safety and Legal A 130
- To use the machine safely A 131
- Safety and Legal 133
- Conformity (USA only) A 139
- LAN connection A 140
- International ENERGY STAR 140
- Compliance Statement A 140
- Trademarks A 142
- Troubleshooting and Routine 143
- Maintenance 143
- Printing (continued) 144
- Printing Received Faxes 145
- Telephone Line or Connections 146
- Receiving Faxes 146
- Sending Faxes 146
- Handling Incoming Calls 147
- Copying Difficulties 147
- Sending Faxes (continued) 147
- Scanning Difficulties 148
- Software Difficulties 148
- Difficulties 148
- Network Difficulties 149
- Dial Tone B 150
- Telephone line interference B 150
- ‘handshake’ will 152
- Error animation B 156
- Journal report B 156
- Document jam B 157
- Printer jam or paper jam B 158
- Routine maintenance B 161
- Cleaning the outside of the 163
- Cleaning the scanner B 164
- Cleaning the machine printer 165
- Cleaning the paper pick-up 165
- Cleaning the print head B 166
- Checking the print quality B 166
- Machine Information B 168
- Packing and shipping 168
- Menu and Features C 171
- Menu table C 172
- Menu and Features 173
- Network menu 175
- Menu ( ) (continued) 178
- Scan ( ) 181
- Copy ( ) 182
- Watermark Copy Settings 184
- PhotoCapture ( ) 186
- Print Settings 187
- Speed Dial ( ) 188
- Entering Text C 189
- Specifications D 190
- Specifications 191
- Print media D 192
- Black & White only 194
- PictBridge D 197
- Scanner D 198
- Printer D 199
- Interfaces D 200
- Computer requirements D 201
- Consumable items D 202
- Network (LAN) D 203
- Push Button Configuration 204
- Glossary E 205
- Glossary 207
- (Canada only) 215
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