Brother MFC-9120CN User Manual Page 140
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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124
C
Troubleshooting C
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
If you are having difficulty with your machine C
If you think there is a problem, check the chart below and follow the troubleshooting tips. You can
solve most problems by yourself.
If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
Visit us at http://solutions.brother.com/
.
Troubleshooting and routine
maintenance
C
Printing or printing received faxes
Difficulties Suggestions
Condensed print
Horizontal streaks
Top and bottom sentences are
cut off
Missing lines
Usually this is caused by a poor telephone connection. If your copy looks good,
you probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Poor print quality See Improving the print quality on page 133.
Vertical black lines when receiving The corona wires for printing may be dirty. Clean the corona wires on the four
drum units. (See Cleaning the corona wires on page 157.)
The sender’s scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
If the problem continues, call Brother Customer Service at 1-877-BROTHER
(1-877-276-8437) (in USA) or 1-877-BROTHER (in Canada).
Received faxes appear as split or
blank pages.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are using.
(See Paper Size on page 25.)
Turn on Auto Reduction. (See Printing a reduced incoming fax on page 51.)
- USER’S GUIDE 1
- Brother numbers 3
- 1 page per job 4
- (USA and Canada) 5
- LIMITED WARRANTY 8
- Table of Contents 9
- Section II Fax 10
- 6 Receiving a fax 46 11
- 10 Polling 79 12
- 11 Printing reports 81 12
- Section III Copy 13
- Section IV Direct printing 13
- Section V Software 14
- Section VI Appendixes 14
- D Menu and features 194 15
- E Specifications 218 15
- F Glossary 237 15
- GIndex 241 15
- General I 17
- General information 1 18
- Accessing the 19
- Software User’s Guide 19
- Chapter 1 20
- Accessing Brother 21
- Control panel overview 1 22
- 34 5 6 7 8 23
- Data LED indications 1 26
- Loading paper and documents 2 27
- Loading paper in the manual 29
- Chapter 2 30
- Loading paper and documents 31
- Unprintable area 2 33
- Acceptable paper and 34
- Loading documents 2 39
- General Setup 3 41
- Volume settings 3 42
- Automatic daylight 43
- Ecology features 3 43
- LCD Contrast 3 44
- Dial Prefix 3 44
- Security features 4 45
- Changing the password for 46
- Setting up the public user 46
- Setting up restricted users 4 47
- Turning Secure Function 47
- Lock on/off 4 47
- Memory Security 48
- (MFC-9120CN only) 48
- Security features 49
- Setting Lock 4 50
- Restricting dialing 4 51
- Speed Dial restriction 4 52
- Section II 53
- Sending a fax 5 54
- Broadcasting 55
- (black & white only) 55
- Additional sending 56
- Electronic cover page 57
- (black & white only) 5 57
- Contrast 5 58
- Changing Fax Resolution 5 58
- Dual access 59
- Real Time Transmission 5 59
- Overseas Mode 5 60
- Delayed Fax 60
- Delayed batch transmission 60
- Manual transmission 5 61
- Receiving a fax 6 62
- Receiving a fax 63
- Using receive modes 6 64
- Receive Mode settings 6 65
- Easy Receive 6 66
- Setting the Print Density 6 66
- Additional receiving 67
- Printing a fax from the 68
- Receiving faxes into memory 68
- (black & white only) 6 68
- Telephone line 69
- Distinctive Ring 7 70
- Very important! 71
- Caller ID 7 72
- Connecting an external 73
- TAD (telephone 73
- Connections 7 74
- Recording an outgoing 74
- Special line considerations 7 75
- External and extension 76
- Fax Receive Code 7 77
- Telephone Answer Code 7 77
- Changing the Remote Codes 7 78
- Dialing and storing numbers 8 79
- Storing numbers 8 80
- Storing One Touch Dial 81
- Storing Speed Dial numbers 8 82
- Dialing and storing numbers 83
- Changing One Touch and 84
- Speed Dial numbers 8 84
- Setting up Groups for 85
- Broadcasting 8 85
- Chapter 8 86
- Dialing access codes and 87
- Tone or Pulse (Canada only) 8 87
- Remote Fax Options 88
- Paging 9 89
- Fax Storage 9 89
- PC Fax Receive 9 90
- Changing Remote Fax 91
- Remote retrieval 9 92
- Retrieving fax messages 9 93
- Changing the Fax Forwarding 93
- Remote fax commands 9 94
- Polling 10 95
- Polled transmit 96
- Printing reports 11 97
- Reports 11 98
- How to print a report 11 99
- Chapter 11 100
- Copy III 101
- Making copies 12 102
- Copy options 103
- (temporary settings) 103
- Using the Options key 12 104
- Brightness 12 105
- Improving copy quality 12 105
- Color saturation 12 106
- IMPORTANT 107
- Out of memory 108
- Direct printing IV 109
- Before using 110
- PictBridge 110
- Using PictBridge 13 110
- Printing images 13 111
- Printing images with 112
- Secure Function 112
- Lock 2.0 enabled 112
- (MFC-9320CW only) 112
- Connecting a camera 114
- Understanding the 114
- Printing data directly 116
- Chapter 14 120
- Software V 121
- How to read the HTML 122
- User’s Guide 122
- Appendixes VI 123
- Safety and legal A 124
- To use the machine safely A 125
- Safety and legal 127
- International ENERGY STAR 134
- Qualification Statement A 134
- Trademarks A 136
- Options B 137
- Memory board B 138
- Troubleshooting and routine 140
- Telephone line or connections 141
- Receiving Faxes 141
- Receiving Faxes (continued) 142
- Sending faxes 143
- Handling incoming calls 143
- Menu access difficulties 143
- Copy difficulties 144
- Printing difficulties 144
- Scanning difficulties 145
- Software difficulties 145
- Paper handling difficulties 145
- Print quality difficulties 146
- Network difficulties 146
- Improving the print quality C 149
- (3.7 in.) 151
- EFGHIJKLMN 155
- Setting Dial Tone detection C 156
- Telephone line interference C 156
- The toner cartridge 157
- (C)=Cyan 162
- Journal report C 163
- Routine maintenance C 170
- Cleaning the scanner C 171
- Cleaning the drum unit C 175
- Cleaning the paper pick-up 179
- Calibration C 180
- Auto Registration C 181
- Manual Registration C 181
- Replacing a Toner cartridge C 184
- Drum units C 189
- Replacing periodic 203
- Machine Information C 203
- Reset functions C 204
- Packing and shipping 205
- Menu and features D 210
- How to access the menu 211
- Menu table D 212
- Menu and features 213
- -9320CW) 223
- -9120CN) 230
- Entering text D 232
- Specifications E 234
- Specifications 235
- Print media E 236
- Interfaces E 241
- PictBridge (MFC-9320CW) E 242
- Computer requirements E 244
- Consumable items E 245
- Ethernet wired network E 246
- Authentication method E 250
- Encryption methods E 251
- Network key E 251
- Push Button Configuration 252
- Glossary F 253
- Glossary 255
- (Canada only) 263
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