Brother MFC7150C User Manual download pdf (Page 249)

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CHAPTER TWENTY FIVE

If You Are Having Difficulty with Your MFC

If you think there is a problem with your MFC, make a copy first. If the

copy looks good, the problem is probably not your MFC. Check the chart

below and follow the troubleshooting tips.

DIFFICULTY SUGGESTIONS

Printing or Receiving Faxes

Condensed Print and Horizontal Streaks / If your copy looks good, you probably had a bad connection, with static or

Top and Bottom of Sentences Are Cut Off interference on the phone line. If the copy looks bad, call Brother Customer

Service at 1-800-284-4329 (USA), 1-800-853-6660 (from within Canada) or

1-514-685-6464 (from within Montreal).

Poor Quality Print Make sure the Printer Driver matches the type of paper you are using (see Print

Media on p. 226). If you are using plain paper, try using recommended special

paper (see Chapter 3). Don’t handle the paper until the ink is dry. Adjust the

Vertical Alignment (see p. 237).

Printing Too Dark or Too Light Make sure your ink cartridges are fresh. Cartridges are good up to two years,

after that the ink may become clogged. Cartridge expiration dates are printed

on the package. Make sure the Printer Driver matches the type of paper you

are using (see Print Media on p. 226). Try using recommended special paper

(see Chapter 3). The recommended environment for your MFC is between

50 º F to 95 º F.

Printing Appears Dirty or Ink Seems to Run Make sure you are using the recommended paper (see Chapter 3). Don’t

handle the paper until the ink is dry.

The recommended environment for your MFC is between 50º F to 95º F.

White Lines in Text or Graphics Clean the print head (see Cleaning the Print Head on p. 236).

Stains Appear on the Reverse Side or at the Make sure the Printer Platen and Pick Up Roller are not dirty with ink mist.

Bottom of the Page (See pp.242–243).

Vertical Black Lines When Receiving The sender’s scanner may be dirty. Ask the sender to make a copy to see if the

problem is with the sending machine. Try receiving from another fax machine.

If the problem continues, call Brother Customer Service at 1-800-284-4329

(USA).

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Brother MFC7150C User Manual Page 249