Brother MFC-3820CN User Manual Page 148
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- Table of contents
- TROUBLESHOOTING
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TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 1
13
Troubleshooting
Error messages
As with any sophisticated office product, errors may occur. If this
happens, your MFC identifies the problem and displays an error
message. The most common error messages are shown below.
You can correct most problems by yourself. If you need additional
help, call the Brother fax back system (USA only).
In USA only: 1-800-521-2846
Troubleshooting and routine
maintenance
IMPORTANT
For technical help, you must call the country where you bought the
machine. Calls must be made from within that country.
ERROR MESSAGES
ERROR
MESSAGE
CAUSE ACTION
Check
Cartridge
An ink cartridge is not properly installed. Take out the ink cartridge and put it
in again seating it properly.
(See Replacing the ink cartridges on
page 13-20.)
Check
Original
The original scanned from ADF was longer
than about 35.4inches.
See Using the automatic document
feeder (ADF)
on page 2-1.
Check Paper
Size
Paper is not the correct size. Reload the correct size of paper
(Letter or Legal), and then press
Black Start or Color Start.
Check Paper The machine is out of paper. Add paper, and then press Black
Start or Color Start.
The paper is jammed in the machine. See Printer jam or paper jam on
page 13-5.
Comm.Error Poor phone line quality caused a
communication error.
Try the call again. If the problem
continues, call the telephone
company and ask them to check
your phone line.
Connection
Fail
You tried to poll a fax machine that is not in
Polled Waiting mode.
Check the other fax machine’s
polling setup.
Cover Open The scanner cover is not closed completely. Lift the scanner cover and then
close it again.
Disconnected The other person or other person’s fax
machine stopped the call.
Try to send or receive again.
- USER’S GUIDE 1
- Brother numbers 3
- (USA and Canada) 5
- LIMITED WARRANTY 8
- Safety precautions 9
- WARNI NG 10
- Choosing a location 12
- Quick Reference Guide 13
- 1-800-947-1445 (fax) 14
- Table of Contents 15
- Introduction 22
- (USA only) 23
- Control panel overview 24
- Turning the MFC on and off 27
- About fax machines 28
- Fax tones and handshake 29
- Connecting the MFC 30
- Sequence 31
- Telephone 32
- Connections 33
- Special line considerations 34
- 1 - 14 INTRODUCTION 35
- INTRODUCTION 1 - 15 36
- Multi-line connections (PBX) 37
- Loading originals and paper 38
- Approx. 1/2 inch 39
- Using the scanner glass 40
- About paper 41
- 0.04 in 43
- Printable area 44
- To load paper or other media 45
- To load glossy paper 46
- To load envelopes 46
- On-screen programming 47
- Navigation keys 48
- 3 - 3 ON-SCREEN PROGRAMMING 49
- ON-SCREEN PROGRAMMING 3 - 4 50
- 3 - 5 ON-SCREEN PROGRAMMING 51
- ON-SCREEN PROGRAMMING 3 - 6 52
- 3 - 7 ON-SCREEN PROGRAMMING 53
- ON-SCREEN PROGRAMMING 3 - 8 54
- 3 - 9 ON-SCREEN PROGRAMMING 55
- Setting the Station ID 60
- 4.Tone/Pulse 62
- General Setup 63
- 3.Paper Size 64
- Setting the Ring Volume 65
- Setting the Beeper Volume 65
- Setting the Speaker Volume 66
- On/Off Setting 67
- Setup Receive 68
- Setting the Ring Delay 69
- 2.F/T Ring Time 70
- Easy Receive 71
- (Auto Reduction) 72
- Advanced receiving operations 73
- Changing the remote codes 74
- 6.Polling RX 75
- Telephone services 76
- Do you have Voice Mail? 77
- Very important! 78
- Caller ID 79
- Viewing Caller ID List 80
- Printing Caller ID List 80
- Setup Send 81
- Speed-Dialing 82
- Next Page? 83
- 1.Yes 2.No(Dial) 83
- Set Next Page 83
- Then Press Set 83
- Automatic transmission 84
- Manual transmission 85
- Basic sending operations 86
- Fax Resolution 87
- Color fax transmission 88
- Real Time Transmission 89
- Checking job status 90
- Canceling a scheduled job 91
- Advanced sending operations 92
- Overseas Mode 93
- Setting up Polled Transmit 95
- Delayed Batch Transmission 96
- Quick-Dial numbers and 97
- Changing Speed-Dial numbers 98
- 2.Setup Groups 99
- Speed-Dial? # 99
- Speed-Dial? #07 99
- Setup Group:G01 99
- G01:#01#09 99
- Menu/Set 100
- Stop/Exit 100
- Dialing options 101
- Fax Redial 102
- Tone or Pulse 102
- Remote Fax Options 103
- Programming your pager number 104
- Setting Fax Storage 105
- 3.Remote Access 106
- Remote Retrieval 107
- Remote commands 108
- Retrieving fax messages 109
- Printing reports 110
- Setting the Journal Period 111
- Making copies 113
- Making a single copy 114
- Making multiple copies 114
- Out of Memory message 114
- Using the Copy keys 115
- (Temporary settings) 115
- Enlarge/Reduce 116
- 10 - 5 MAKING COPIES 117
- Black Start 118
- Color Start 118
- 10 - 7 MAKING COPIES 119
- Paper Size 120
- 4"(W)×6"(H) 120
- Brightness 120
- Contrast 121
- Sorting copies using the ADF 121
- N in 1 copy (Page Layout) 122
- 10 - 11 MAKING COPIES 123
- Poster (3X3) 124
- You can make a poster 124
- Copy Quality 125
- Color Adjustment 126
- Legal limitations 127
- Walk-Up PhotoCapture 128
- (MFC-3820CN 128
- Basic flow 129
- Getting started 130
- PhotoCapture 131
- Printing images 133
- 4"X 3" 134
- 5"X 3.5" 134
- 6"X 4" 134
- 7"X 5" 134
- 8"X 6" 134
- DPOF printing 135
- Changing the default settings 136
- Color enhancement (True2Life 138
- Cropping 139
- WALK-UP PHOTOCAPTURE CENTER 140
- (MFC-3820CN ONLY) 11 - 13 140
- Important information 141
- Important 144
- Important safety instructions 145
- Trademarks 147
- Troubleshooting and routine 148
- Original jams 151
- Printer jam or paper jam 152
- Paper Release 153
- Paper Tray 153
- Jammed paper 154
- Scanner Cover 154
- How to improve print quality 158
- Checking the ink volume 161
- Packing and shipping the MFC 162
- Protective 163
- Yellow Bar 163
- Routine maintenance 165
- Replacing the ink cartridges 167
- Have you removed Blck? 168
- 1.Yes 2.No 168
- Cleaning 168
- Please Wait 168
- Glossary 170
- G - 2 GLOSSARY 171
- Color Start 172
- Redial/Pause 173
- Search/Speed Dial 174
- Specifications 175
- Print media 176
- PhotoCapture Center 177
- (MFC-3820CN only) 177
- X 10.2.1 or 179
- Interfaces 180
- Computer requirements 181
- Consumable items 182
- I - 1 INDEX 183
- INDEX I - 2 184
- I - 3 INDEX 185
- INDEX I - 4 186
- I - 5 INDEX 187
- Remote Retrieval Access card 188
- R - 2 189
- (Canada only) 190
- Version A 191
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