Brother FAX-931 Owner's Manual Page 130
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- Table of contents
- TROUBLESHOOTING
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TROUBLESHOOTING AND MAINTENANCE
If You Are Having Difficulty with Your MFC
If you think there is a problem with your MFC, make a copy first. If the
copy looks good, the problem is probably not your MFC. Check the chart
below and follow the troubleshooting tips.
DIFFICULTY SUGGESTIONS
Printing or Receiving Faxes
Condensed Print and Horizontal If your copy looks good, you probably had a bad connection, with
Streaks / Top and Bottom of interference on the phone line.
Sentences Are Cut Off
Poor Quality Print Make sure the Printer Driver matches the type of paper you are using
If you are using plain paper, try using recommended special paper (see
Chapter 3). Don’t handle the paper until the ink is dry. Adjust the
Vertical Alignment.
Printing Too Dark or Too Light Make sure your ink cartridges are fresh and within their expiry dates.
Cartridge expiry dates are printed on the package. Make sure the
Printer Driver matches the type of paper you are using. Try using
recommended special paper (see Chapter 3). The recommended
environment for your MFC is between 10 °C to 35 °C.
Printing Appears Dirty or Ink Seems Make sure you are using the recommended paper (see Chapter 3).
to Run Don’t handle the paper until the ink is dry.The recommended
environment for your MFC is between 10 °C to 35 °C.
White Lines in Text or Graphics Clean the print head (see Cleaning the Print Head in this chapter).
Stains Appear on the Reverse Side or Make sure the Printer Platen and Pick Up Roller are not dirty with ink
at the Bottom of the Page mist. (See Regular Maintenance in this chapter).
Vertical Black Lines When Receiving The sender’s scanner may be dirty. Ask the sender to make a copy to see
if the problem is with the sending machine. Try receiving from another
fax machine.
Phone Line or Connections
MFC Does Not Answer When Called Check for dial tone. If possible, call your MFC to hear it answer. If
there is still no answer, check the telephone line cord connection.
If there is no ringing when you call your MFC, call your Telephone
Company to check the line.
Sending Faxes
Poor Transmitting Quality Try changing your resolution to Fine or S.Fine. Make a copy to
verify your MFC’s scanner operation.
Transmission Verification Report says There is probably temporary noise or static on the line. Try sending the
“Result:NG”again. fax If the problem continues, call the Telephone Company to check your
phone line.
Vertical Black Lines When Sending If the copy you made shows the same problem, your scanner is dirty
(see Cleaning the Scanner in this chapter).
- OWNER’S MANUAL 1
- Table of Contents 4
- TABLE OF CONTENTS 5
- Quick-Dial 6
- Numbers and 6
- Dialling Options 6
- Introduction 10
- About Fax Machines 11
- ECM (Error Correction Mode) 12
- CHAPTER ONE 13
- INTRODUCTION 14
- MFC Setup and 16
- Connections 16
- Choosing a Location 17
- Paper Cassette 18
- CHAPTER TWO 19
- Connecting the MFC 20
- Power Cord 21
- Telephone 21
- Line Cord 21
- Installing the Ink Cartridges 22
- Shipping 23
- Cartridge 24
- DID YOU CHANGE 25
- BLCK?1.YES 2.NO 25
- PRINT OK? 25
- 1.YES 2.NO 25
- MFC SETUP AND CONNECTIONS 26
- Using Extension Telephones 28
- Answering Device (TAD) 29
- Work Together 31
- Installing Brother Drivers in 32
- About Brother Paper 38
- Print Area 40
- CHAPTER THREE 41
- On-Screen 42
- Programming 42
- Alternating Displays 43
- Function Selection Table 43
- 1. Fax Functions (continued) 44
- 2. Printer Functions 46
- 3. Copy Functions 46
- 4. Video Functions 46
- CHAPTER FOUR 47
- Getting Started 48
- Setting the Station ID 49
- INITIAL SETUP 50
- Inserting Spaces 51
- Making Corrections 51
- Repeating Letters 51
- Entering Text 51
- Setting the Beeper Volume 52
- PABX and TRANSFER 52
- Setting PABX 52
- Setting the Clock Change 53
- Setting the Speaker Volume 53
- Setting the Ring Volume 53
- Memory Storage 53
- CHAPTER SIX 54
- Document is 56
- Face Down 56
- Resolution 57
- Contrast 57
- Automatic Transmission 58
- Dual Access 58
- Real Time Transmission 58
- Basic Sending Operations 59
- Cover Page for Next Fax Only 60
- Always Send Cover Page 60
- Using a Printed Cover Page 61
- Composing Your Own Comments 61
- Advanced Sending Operations 62
- Setup for Polling Transmit 63
- Document 64
- Checking Job Status 64
- 4.REMAINING JOBS 65
- Basic Receiving Operations 66
- Setting the Ring Delay 67
- Reception into Memory 68
- Advanced Receiving Operations 69
- Printing a Fax from Memory 70
- BT Call Sign (For U.K. Only) 71
- Secure Polling 72
- Setup for Polling Receive 72
- Setup Delayed Polling Receive 73
- Sequential Polling 74
- Setting PC Interface Mode 75
- Storing Speed Dial Numbers 77
- 1.CHANGE 2.QUIT 78
- CHAPTER EIGHT 79
- Fax Redial 81
- Chain Dialling 81
- Broadcasting 81
- Remote Fax 84
- Fax Forwarding 85
- Remote Retrieval 86
- Change Fax Forwarding Setting 87
- Retrieve a Fax 87
- Check the Receiving Status 87
- Change Answer Mode 87
- Exit Remote Operation 87
- Retrieving Fax Messages 88
- CHAPTER NINE 89
- Printing 90
- Journal Period 91
- CHAPTER ELEVEN 92
- Operations 92
- MULTI COPY:STACK 93
- MULTI COPY:SORT 93
- White Film 94
- Scanner 94
- (Temporary Setting) 95
- Using the Copy Quality Key 96
- FACTORY DEFAULT SETTINGS 98
- Select Paper Type 99
- Light Dark 100
- Copy Brightness 101
- Copy Contrast 101
- Memory Full Message 102
- Legal Limitations 103
- Video Printing 104
- Colour Video Printing 105
- Settings 106
- Using the Paper Type Key 107
- Using the Brightness Key 107
- Changing Default Settings 108
- Setting Paper Type 109
- Setting Video Type 109
- Setting Print Size 110
- Video Capture to PC 112
- CHAPTER TWELVE 113
- WALK-UP VIDEO PRINTING 114
- CHAPTER THIRTEEN 116
- Using MFC 116
- Printer Driver 117
- Multi-Purpose Paper Cassette 117
- Cassette 118
- Manual Feed Slot 119
- Simultaneous Printing/Fax 120
- Printer Operation Keys 121
- For Windows Users 122
- CHAPTER FOURTEEN 124
- Important 124
- Information 124
- IMPORTANT-For Your Safety 125
- Troubleshooting 126
- CHAPTER FIFTEEN 127
- Document Jams and Paper Jams 128
- Paper Jam 129
- DIFFICULTY SUGGESTIONS 130
- How to Improve Print Quality 132
- Aligning Ink Cartridges 133
- 3.BI-DIR PRINT 134
- Packing and Shipping the MFC 135
- Close the carton 137
- Regular Maintenance 138
- Cleaning the Pick-up Roller 139
- Replacing the Ink Cartridges 140
- Peel in the direction 141
- CHAPTER SIXTEEN 144
- Specifications 144
- Printer Specifications 145
- Controller 146
- Print Media 146
- Trademarks 147
- Glossary 148
- GLOSSARY 149
- REMOTE CONTROL ACCESS CARD 156
- Remote Commands 157
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