Brother fax2800 User Manual Page 115
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TROUBLESHOOTING AND ROUTINE MAINTENANCE
13 - 7
If You Are Having Difficulty with Your FAX/MFC
If you think there is a problem with your FAX/MFC, make a copy first. If the
copy looks good, the problem is probably not your FAX/MFC. Check the table
below and follow the troubleshooting tips.
DIFFICULTY SUGGESTIONS
Printing and Receiving Faxes
Condensed print and
horizontal streaks; top
and bottom of sentences
are cut off.
If your copy looks good, you probably had a bad
connection, with static or interference on the phone
line. If the copy looks bad, clean the scanner area.
If there is still a problem, call Brother Customer
Service at:
1-800-284-4329 (in USA) or 1-800-853-6660 (in
Canada) or 1-514-685-6464 (in Montreal).
Vertical streaks; black
lines appear on the faxes
you receive.
Sometimes you may see vertical streaks/black lines
on the faxes you receive. Either your FAX/MFC’s
primary corona wire for printing may be dirty, or
the sending party’s fax scanner may be dirty. Clean
your primary corona wire (see pages 13-18), or ask
the sender to make a copy to see if the problem is
with the sending machine.
Try receiving from another fax machine.
If the problem continues, call Brother Customer
Service at:
1-800-284-4329 (in USA) or 1-800-853-6660 (in
Canada) or 1-514-685-6464 (in Montreal).
The FAX/MFC “hears”
voice as CNG tone.
If your FAX/MFC is set to Easy Receive ON, it is
more sensitive to sounds. Your FAX/MFC may
mistakenly interpret certain voices or music on the
line as a calling fax machine and respond with fax
receiving tones. Deactivate the fax by pressing #51
if you are at an extension phone or press Stop/Exit
if you are at the FAX/MFC or an external phone.
Try avoiding this problem by turning Easy Receive
to OFF. (See
Easy Receive, page 5-3)
Horizontal streaks; lines
are missing.
You may get a fax with horizontal streaks or with
missing lines. Usually this is caused by a poor telephone
connection. Ask the other party to send the fax again.
Received faxes appear
as split or blank pages.
If the received data is divided and printed on two
pages or if you get an additional blank page, your
Paper Size setting may not be correct for the paper
you are using (see page 4-1). If you are using the fixed
reduction feature, check to see if the reduction ratio is
suitable for the real paper.
(See page 11-3)
- OWNER’S MANUAL 1
- (For Canada Only) 2
- Brother Numbers 3
- (For USA and Canada) 5
- MFC LIMITED WARRANTY (USA) 6
- LIMITED WARRANTY 8
- Quick Reference Guide 9
- Storing Numbers 10
- Telephone Operation 10
- Making Copies 10
- (For MFC-4800 Only) 11
- Table of Contents 13
- Introduction 20
- (For USA Only) 21
- INTRODUCTION 22
- INTRODUCTION 23
- About Fax Machines 26
- ECM (Error Correction Mode) 27
- Assembly and Connections 29
- Choosing a Location 30
- Assembly 31
- Close the top cover 32
- Setting Up the FAX/MFC 33
- (For legal paper) 34
- (For A4 or letter paper) 34
- Loading Paper 35
- Acceptable Paper 35
- ASSEMBLY AND CONNECTIONS 36
- Answering Device (TAD) 37
- Connections 38
- Special Line Considerations 39
- Telephone 40
- Multi-Line Connections (PBX) 41
- , page 13-9.) 42
- On-Screen Programming 43
- Navigation Keys 44
- 3. SPEAKER 45
- 4. HANDSET 45
- 5. VOLUME 45
- ON-SCREEN PROGRAMMING 46
- Main Menu Submenu 46
- Selections 46
- Options Descriptions Page 46
- ON-SCREEN PROGRAMMING 47
- (Continued) 49
- Initial Setup 50
- Setting the Station ID 51
- Inserting Spaces 52
- Making Corrections 52
- Repeating Letters 52
- Setting the Ring Volume 53
- Setting the Beeper Volume 53
- Setting the Speaker Volume 53
- Setting the Handset Volume 54
- Setting Volume Amplify 55
- Memory Storage 55
- Toner Save 56
- Sleep Mode 56
- Setup Receive 57
- Setting the Ring Delay 58
- Easy Receive 59
- (Auto Reduction) 60
- Setting the Print Density 60
- Advanced Receiving Operations 61
- Printing a Fax in Memory 62
- Canceling a Scheduled Job 63
- Setup Send 64
- Manual Transmission 65
- Automatic Transmission 65
- Real Time Transmission 66
- Checking Job Status 67
- Canceling a Job in Memory 67
- Basic Sending Operations 68
- Composing Your Own Comments 69
- 8.COVERPG SETUP 70
- Advanced Sending Operations 71
- Delayed Timer 72
- Delayed FAX 72
- Delayed Batch Transmission 73
- Setting Up Polled Transmit 73
- Auto Dial Numbers 74
- Storing Speed Dial Numbers 75
- Speed Dial Numbers 75
- Speed Dial number 76
- Dialing Options 77
- Speed Dialing 78
- Broadcasting 80
- Fax Redial 81
- Tone/Pulse (For Canada Only) 81
- Telephone Services 82
- Do You Have Voice Mail? 83
- Caller ID 84
- Call Waiting Caller ID 85
- CallManage (For USA Only) 86
- Customer Support 87
- Remote Fax Options 88
- Setting Fax Storage 89
- Remote Retrieval 90
- Remote Commands 91
- Retrieving Fax Messages 92
- Printing Reports 93
- Using the Reports Key 94
- To Print a Report 95
- Temporary Copy Settings 97
- Using the Enlarge/Reduce Key 98
- Using the Options Key 99
- Special Copy Options 100
- Copy Mode (Type of Original) 101
- Copy Contrast 101
- Important Information 102
- FDA Regulations 103
- Manufactured 103
- Laser Safety 103
- Important 104
- Warranty 105
- Important Safety Instructions 106
- IMPORTANT INFORMATION 107
- Trademarks 108
- Troubleshooting and 109
- Routine Maintenance 109
- Replace the toner cartridge 112
- (See pages 13-19 to 13-22) 112
- Document Jam 113
- Paper Jam 113
- Paper is 114
- Easy Receive, page 5-3) 115
- Canada Only) 116
- Fax Resolution 116
- Acceptable Paper on page 2-7 119
- CONTINUED) 121
- (FAX-3800 Only) 123
- Cleaning the Printer 125
- Cleaning the Drum Unit 126
- Replacing the Toner Cartridge 127
- New Toner 129
- Cartridge 129
- New Toner 130
- Top Cover 130
- Replacing the Drum Unit 131
- Replacing the Toner 132
- FAX/MFC 133
- Drum Unit 134
- Clear Plastic Starter Sheet 134
- GLOSSARY 135
- Specifications 139
- SPECIFICATIONS 140
- Computer Requirements 141
- Electrical and Environment 141
- INDEX 143
- INDEX 144
- Remote Retrieval Access Card 147
- RETRIEVE A FAX 148
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