Brother fax2800 User Manual download pdf (Page 116)

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TROUBLESHOOTING AND ROUTINE MAINTENANCE

DIFFICULTY SUGGESTIONS

Phone Line or Connections

Dialing does not work. Check for a dial tone. Change TONE/PULSE

setting (See

Setting Tone/Pulse Dialing Mode (For

Canada Only)

, page 4-7). Check all line cord

connections, and make sure the curled handset cord

is not in the EXT jack. Check power cord

connection. Send a manual fax by pressing

Hook—OR—by lifting the handset, and dialing

the number. Wait to hear the fax receiving tones

before pressing Fax Start.

The FAX/MFC does not

answer when called.

Make sure the FAX/MFC is in the correct receiving

mode for your setup (either FAX, FAX/TEL or

TAD). Check for dial tone. If possible, call your

FAX/MFC to hear it answer. If there is still no

answer, check the telephone line cord connection.

Connect a standard telephone handset to the FAX/

MFC telephone jack. If there is no ringing when

you call your FAX/MFC, call your Telephone

Company to check the line.

There is no dial tone on

the handset.

Press Hook—OR—Lift the handset. If you hear

no dial tone, check telephone line cord connections

at the FAX/MFC and wall jack. Check that the

handset curled cord is connected to the FAX/

MFC’s handset jack. Test the jack with another

single line telephone. If no dial tone on the wall

outlet, call your telephone company.

Sending Faxes

Transmitting quality is

poor.

Try changing your resolution to

FINE

SUPERFINE

(See

Fax Resolution

, page 6-5). Make

a copy to verify the FAX/MFC’s scanner operation.

Transmission

Verification Report

prints “Results:NG”.

There is probably temporary noise or static on the

phone line. Try sending the fax again. If the

problem continues, call the Telephone Company to

check your phone line.

The receiving party says

the picture is not clear.

Sometimes the resolution mode you chose when you

sent your fax was not appropriate. Send the fax again,

but try using the FINE or SUPERFINE mode. Also,

your FAX/MFC’s scanner may be dirty, so try

cleaning it. (See page 13-16)

The receiving party says

vertical streaks appear

on the faxes they

receive.

Your FAX/MFC’s scanner may be dirty or the

receiving party’s print head may be dirty. Clean your

scanner (see page 13-16), and then make a copy to

check if the problem was caused by your machine.

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Brother fax2800 User Manual Page 116

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