Brother IntelliFax-680 User Manual download pdf (Page 66)

RiSttAR MAINTENANCE AND TROUBLESHOOTING

Troubleshooting

You may occasionally encounter a problem with your fax machine or telephone line. If this

happens, your fax machine often identifies the problem and displays an error message. Refer to

the following list when you see an error message on the display. If additional help is needed,

please contact our 1-800-284-4FAX for service.

Error Messages

COMM.ERROR XX YY and PRESS STOP KEY

You encountered a communications error that resulted from a poor quality phone line. Try the

call again.

CONNECTION FAIL and PRESS STOP KEY

You may request Polling function to other party even if remote station does not have polling

furture.

COVER OPEN

The top cover is not completely closed. Push it down until you hear a “click.”

CUTTER JAM

The fax paper is jammed in the cutter. Remove the jammed paper. (See page 11-2.) Then re-insert

the fax paper. (See page 1-2.)

DISCONNECTED and PRESS STOP KEY

The telephone line was disconnected by other party during the communication. Try calling the

other party to see what happened.

DOCUMENT JAM

The documents were not inserted properly. Open the top cover and remove the documents. Close

the cover and re-insert the documents and adjust the guides on either side of the document, and

try sending the fax again.

ID MISMATCH and PRESS STOP KEY

You may have the wrong ID for secure polling function. Try calling the other party to meet the

ID.

MACHINE ERROR XX and PRESS STOP KEY

Contact 1-800-284-4FAX for service center.

NO RESPONSE/BUSY and PRESS STOP KEY

The number you called does not answer or is busy. You may also have reached a number that is

not connected to a fax. Check the number and try again.

NOT REGISTERED

The One-Touch key or Speed-Dial number has no number assigned to it. You need to register a

phone number. (See page 4-4, 6.)

11-S

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Brother IntelliFax-680 User Manual Page 66